Buffalo TeraStation WSH5610, User Manual

Page: 101 / 111

Chapter 8 Troubleshooting
TeraStation Cannot Be Set Up
If the TeraStation could not be located on NAS Navigator2 or connected to through the remote desktop, refer to the
possible causes and corrective actions below:
• Cause 1. The cables are not connected correctly:
The cables are not physically connected, or there may be a contact defect. Reconnect the AC cable and Ethernet
cable and restart both the computer and the TeraStation.
•
Cause 2. Security software in the background is blocking communications:
Add an exception to your firewall software, or disable the firewall software completely. Turn off any software
security suite that might include a firewall. Try searching again.
• Cause 3. Wireless and wired adapters are both enabled:
Disable all adapters except for the LAN adapter connected to the TeraStation.
• Cause 4. The Ethernet cable is defective, or the connection is unstable:
Try changing the hub port or Ethernet cable that you use to connect.
• Cause 5. The LAN board, card, or adapter that you are using is defective:
Try changing the LAN board, card, or adapter.
• Cause 6. The LAN board or hub transmission mode has not been set:
Change the transmission mode in the LAN board or hub to "10M half-duplex" or "100M half-duplex". Some LAN
boards or hubs may be unable to connect the network correctly when the transmission mode is set to "Auto
Negotiation".
• Cause 7. A network bridge is installed:
If the network has a network bridge that is not being used, remove it.
• Cause 8. You are searching from a different network:
You cannot conduct searches beyond your local network subnet. Connect the TeraStation to the same network
subnet as the computer performing the search.
•
Cause 9. TCP/IP is not operating correctly:
Reinstall the LAN adapter drivers.
•
Cause 10. Remote desktop connection software is not installed on your Mac:
If using macOS, download and install "Microsoft Remote Desktop" from the Mac App Store.
Shared Folders Suddenly Do Not Open
If the TeraStation shared folder is assigned and used as a network drive, access to the TeraStation may suddenly fail if
network settings such as IP addresses or groups are changed. If this happens, launch NAS Navigator2 and search the
TeraStation, then double-click the TeraStation icon to open the TeraStation's shared folder.
For macOS, the TeraStation is mounted as a drive icon on the desktop or it is displayed in the sidebar of the Finder.
Shared Folders Cannot Be Accessed or System Is Unstable
This usually happens because too many software applications are running in Windows Storage Server, causing
a memory shortage. Exit or uninstall some of the software running in Windows Storage Server, then restart the
TeraStation.
100