BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725
User Guide
BT HOME MONITOR VP1000
The 24-Hour Security and ReportingSystem for your Home
Page 1: ...BT Home Monitor Issue 5 1st Edition 26_01_ 04 5725 User Guide BT HOME MONITOR VP1000 The 24 Hour Security and Reporting System for your Home ...
Page 2: ...Hear a Status Report 26 Section 4 Panel Functions User Settings Menu 27 System Profile Menu 28 Change User Code 28 Add Delete Change Sensor 29 Add Delete Keyfob 31 Add Delete Keypad 33 Add Delete Siren 33 Test Sensors 34 Test External Siren 34 System Settings 34 Communications Settings 35 Record Speech 36 BT Serial Number 36 Factory Reset 36 Section 5 Accessory Functions Understanding Accessory Se...
Page 3: ...l charges apply 2 You must have an active subscription to the BT Home Monitoring system to receive alerts Key Features The BT Home Monitor VP1000 Control Panel is able to react to a wide range of events including alarm situations tamper attempts and system problems such as low batteries power or phone line failures Each sensor connected to the system can be given a different setting sensors can op...
Page 4: ...one Text message Email Up to 28 Wireless Sensors can be used with the BT Home Monitor VP1000 8 Keyfobs can be registered to the Control Panel Two Keypads can be added to the system Movement Detector Smoke Detector This property is protected by BT Home Monitoring the 24 hour security and reporting system Overview The BT Home Monitor VP1000 is a high quality security system which can be personalised...
Page 5: ...connection except ISDN2e Mains 240V power supply for the Control Panel This pack provides you with everything else you need to set up the home monitoring system Call charges will apply Call barring of 0870 numbers will prevent the Control Panel from dialling the Monitoring Service Step 1 Inside the Box Here s what you ll find inside the BT Home Monitor VP1000 box 1 Control Panel The focal point of...
Page 6: ...trol Panel buttons Gently release and remove the battery cover which is alongside using a screwdriver Release the screw to the cover where the batteries are kept Fig 2 Fig 2 Insert the rechargeable battery pack Fig 3 Fig 3 Plug the battery pack into the socket on the right hand side of the compartment Fig 4 Fig 4 Replace the battery cover The backup batteries will need to charge for 24 hours befor...
Page 7: ...T SETTINGS Your BT Home Monitor package comes with three pre programmed sensors The sensors are numbered located and given a response type The BT Home Monitor VP1000 package is set up as follows Sensor Type of Location Response Number Sensors Type 1 Magnetic Contact Front Door Entry Delay 2 Movement Detector Living Room Home House 3 Movement Detector Kitchen Home House A location is allocated so t...
Page 8: ... flashes Replace the cover and tighten the screw LOCATING Mount the transmitter on a fixed surface such as a door or window frame Mount the magnet on a movable surface such as a door or window The transmitter side marked with a must face the magnet The transmitter and the magnet must be no more than 6mm 0 25 apart Spacers are provided with your Magnetic Contact mounting kit If you have an uneven s...
Page 9: ... is to sense movement within a chosen room The pet tolerant sensors are designed so that pets up to approximately 36kg 80lb do not trigger an alert message However larger pets must remain below a height of 1m 3 meaning they should not be allowed onto higher surfaces such as furniture Pet tolerance also decreases the closer the animal is to the detector As soon as the Movement Detector is installed...
Page 10: ...tion Tips On Effective Positioning Place the Movement Detector on a solid and stable surface between 1 8m to 2 4m 6ft to 8ft from the ground Do not point at heat sources such as radiators or open fires Place away from direct sunlight Do not install outdoors Avoid positioning in draughts Do not install behind partitions You have a choice of whether to fit the Movement Detector using the screws or a...
Page 11: ...he mounting surface with screws provided Return the circuit board to the base Re attach front cover Please remember to have installed both Movement Detectors before continuing INSTALLING THE KEYFOB There is one Keyfob provided with your BT Home Monitor VP1000 and it is pre programmed as USER 1 You can use it to turn the security system on and off and to send Emergency messages Another 7 Keyfobs ca...
Page 12: ...ce this information is submitted you will be asked to verify your email address and your temporary password will be sent to you shortly Once you have received a temporary password for your online account you can return and set up your personal details iii On the email detailing your temporary password click the URL link which will take you to www myhomemonitoring bt com iv Enter your Log In Name w...
Page 13: ...etails x You will again be asked to verify your email address and your Property ID Number will be sent to you shortly ABOUT YOUR PROPERTY ID NUMBER At this point you will be given a Six Digit Property ID Number This number is important as it will link your property to the monitoring service Record this number as you will need to input this number into your Control Panel as described in the next st...
Page 14: ... the Control Panel bracket Flip open the cover to the Control Panel buttons Gently release and remove the battery cover which is alongside using a screwdriver Fig 13 Remove the screw which holds the bracket in place Fig 14 Fig 13 Turn the panel over and push the bracket downward to release Fig 15 Lift the bracket arms and detach from panel Fig 15 Using the bracket as a guide mark the mounting surf...
Page 15: ...splay shows TEST SENSORS Activate each sensor in turn by opening a door or creating movement and listen for the sound the panel makes Display Sound STRONG Intermittent Tune twice GOOD Intermittent Tune once POOR Solid Tune once Three times then OK to exit to return to READY If you can see the Control Panel the display will show the sensor number and test result 3 KEYFOB ACTIVATION AND STRENGTH In ...
Page 16: ... Shortly your home phone should ring this is the first part of the reporting process to help identify false alarms Ignore this if you wish to test that messages are being sent to nominated contacts If you are Contact 1 you will receive a phone call text message or e mail or a combination of alerts depending on the information that was input at the time of registration Respond to the alert by follo...
Page 17: ...s switched on CHECK There is something needing attention CHIME The chime function is switched on POWER The system has mains power More buttons are accessed by opening the flap These carry out one touch operations See Fig 17 Fig 17 The buttons function as follows Button Function Volume UP Record Speech Reserved for Future Devices Volume Down Listen to Speech Reserved for Future Devices Mute Speaker...
Page 18: ...nal settings can be changed The default setting is 2580 but we advise you to change this for your security This is done as follows PRESS DISPLAY Until the display shows SYSTEM PROFILE Enter your MASTER CODE if you have not selected a personal PIN number this will be the default setting 2580 Until display shows CHANGE USER CODE Display shows MASTER CODE Display shows MASTER CODE 2580 overwrite this...
Page 19: ...ODE 2 This allows you to choose separate codes for any addition users of the system Three times then OK to exit to return to READY Switching On and Off Your BT Home Monitor VP1000 can be switched on and off using the Control Panel the Keyfob or the optional Keypad There are different ON settings as described below Note that your system will not switch ON unless the display reads BT HOME MONITOR If...
Page 20: ...OUSE or CHANGING FROM ON HOUSE TO ON HOME There is no need to switch the system off From either the Control Panel Keyfob or Keypad press ON HOME or Since this reduces the security level your BT Home Monitor VP1000 will also ask you for your USER CODE SWITCHING OFF This means that the system will not raise an alert when any of the Magnetic Contacts or Movement Detectors are triggered The system wil...
Page 21: ...exit delay of 60 seconds These delay times are user selectable see Section 4 There are two entry delay settings to allow different times to be set if you have more than one entry point Response Type What It Does Home These sensors are instructed to remain dormant and will not trigger alerts when the system is in ON HOME mode Home House These sensors are active in both ON HOUSE AND ON HOME modes Wa...
Page 22: ...Monitor VP1000 to call for help or raise the alarm in an emergency These can be activated whether your system is switched on or off HELP BUTTON If there is a problem in your home and you wish to call for help without sounding the siren press the button on the Control Panel or the optional Keypad A HELP alert is sent by BT Home Monitoring to all your nominated contacts simultaneously FIRE BUTTON If...
Page 23: ...scalation procedure chosen by you via your monitoring account You may have chosen up to 3 contacts who will receive alerts when events are detected You must have an active subscription to the BT Home Monitoring system to receive alerts The 1st contact is contacted by phone and or email and or text message You can choose any combination or all three contact methods You may decide to put your own co...
Page 24: ...ating To view the history click the SHOW OK button This will give details of the sensor location which was alarmed or tampered with Additional clicking of the SHOW OK button will show details of other events retained in memory if any or will revert to READY The MEMORY message will disappear only upon switching the system ON NOT READY MEMORY If the sensor that triggered the alarm is not back to nor...
Page 25: ...is setting to ON you will receive much more detailed and valuable information from your system To activate this feature follow these instructions Note that call charges will apply each time your system makes an outgoing call PRESS DISPLAY Until the display shows SYSTEM PROFILE Enter your User PIN if you have not selected a personal PIN number this will be the default setting 2580 Until display sho...
Page 26: ...ation You hear two confirmation beeps Then press 3 to listen in to keep the line open press 3 again before 50 seconds are up 1 to make an announcement to keep the line open press 1 again before 50 seconds are up 6 to hold a conversation with someone at your BT Home Monitor control panel to keep the line open press 6 again before 2 5mins are up Messages Play recorded messages Record a message Stop ...
Page 27: ...ful if one of your contacts visits the property as the result of an alert By dialling in to obtain a status report they are able to determine if there is still activity in the property before they enter BT Sales For assistance in purchasing any additional accessories please contact BT Home Monitoring on 0800 587 8877 or visit http www bt com homemonitoring BT Support For help at any time please co...
Page 28: ... Recall Sensors Off SET SENSORS OFF Here you can deactivate one or more sensors When this menu is chosen you can scroll through the list of sensors you have registered to your BT Home Monitor and select the ones you would like to deactivate You may choose to deactivate a sensor if you are for example decorating a room When this option is chosen the Control Panel display will flash with the message...
Page 29: ...allows access to the System Profile menu where the default settings can be changed Default PIN codes Master Code 2580 User Code 2 1234 User Codes 3 8 0000 User codes can only be amended by the master code user To change the master codes or user codes follow the instructions opposite PRESS DISPLAY Until the display shows SYSTEM PROFILE Enter your MASTER CODE This will be 2580 until a personal PIN i...
Page 30: ...you want e g 4 or press NEXT to find the next available Sensor location As the BT Home Monitor has three Sensors supplied numbers 1 2 and 3 are already taken and a black box will appear next to the number signifying that the slot has been taken You can add additional Sensors from the number 4 slot onwards Display shows ADD DEL SENSOR Display shows ACTIVATE NOW Switch the Sensor on This depends on ...
Page 31: ...hange To decide if you want the sensor to make a sound when triggered when the system is switched off follow these instructions One useful application is to configure a sensor near your front door to CHIME when it is opened so you know when someone has entered your house Note that the chime function must be activated by pressing the number 8 button on the Control Panel keypad PRESS DISPLAY Display...
Page 32: ...rt information accurately You can do this by ringing the number shown on your registration form or via your Internet account Add Delete Keyfob You can use up to 8 Keyfobs with the BT Home Monitor VP1000 One is already supplied with your BT Home Monitor VP1000 so an additional 7 users can be provided with a Keyfob The Keyfob numbers allocated should correspond to the User Code numbers also allocate...
Page 33: ...personal account with this information so that your monitoring service can report information accurately You can do this by ringing the number shown on your registration form or via your Internet account You may at some point decide you do not wish to use one or more of the Keyfobs To delete a Keyfob from the Control Panel follow these instructions PRESS DISPLAY Until the display shows SYSTEM PROF...
Page 34: ...tered Choose either To move to the next keypad Or Three times then OK to exit to return to READY Please remember to update your personal online account with this information so that your monitoring service can report information accurately You may at some point decide you do not wish to use one or more of the Keypads To delete a Keypad from the Control Panel follow these instructions PRESS DISPLAY...
Page 35: ...rational settings for your system including Entry Time 1 Entry Time 2 Exit Delay Time Siren On Time Built In Siren Check Beeps ENTRY TIME 1 If any sensors in your home are programmed with an Entry Delay Response Type audible beeps will sound when you enter and leave the property This gives you a set amount of time to switch your system off before it triggers an alert Choices are in seconds and min...
Page 36: ...o change operational settings for your system including 1st Telephone Number Property ID Number 2nd Telephone Number Two Way Voice Send ON OFF 1ST TELEPHONE NUMBER This is the number your system will call to contact the BT Home Monitoring centre This is pre programmed and should not be changed Note that the telephone number has an 0870 prefix meaning your system will not be able to dial the monito...
Page 37: ... one Hold down the number 5 button on the Control Panel keypad and the display will show PLAY You can re record if you wish A message is cleared automatically once it has been listened to and the Control Panel display returns to BT HOME MONITOR BT Serial Number This is the Serial Number of your panel This is pre programmed and cannot be changed Factory Reset This changes your panel back to the fac...
Page 38: ... can report information accurately You can do this by ringing the number shown on your registration form or via your Internet account Understanding Accessory Settings WIRELESS SENSORS All sensors are associated with four settings These are The NUMBER of the sensor The RESPONSE of the sensor to an alert Use the tables overleaf to familiarise yourself with how each response setting works If you want...
Page 39: ... no alert otherwise all contacts are immediately notified via an escalation process Entry 2 You may have two entry points to your home one which is further away from the Control Panel Use this setting to assign a different entry delay period This means that during an entry and exit delay period there is no alert otherwise all contacts are immediately notified via an escalation process 24 hour Sens...
Page 40: ...RESS DISPLAY Until the display shows SYSTEM PROFILE Enter your MASTER CODE if you have not selected a personal PIN number this will be the default setting 2580 Until display shows ADD DEL SENSOR Display shows SENSOR NO Enter the Sensor number you want e g 4 or press NEXT to find the next available Sensor location As the BT Home Monitor has three Sensors supplied numbers 1 2 and 3 are already taken...
Page 41: ...arm 4 Entry 1 10 Emergency 5 Entry 2 To confirm the change SELECTING THE SENSOR NAME Allocating a location is important because the details will be shown on any alert message sent by the BT Home Monitoring service This ensures you know whether intrusion has occurred via the front door or if movement is sensed in a specific room To name the sensor choose a name from the available list PRESS DISPLAY...
Page 42: ...ither To move to the next sensor Or Three times then OK to exit to return to READY DELETING A SENSOR You may at some point decide you do not wish to use one or more of your wireless sensors To delete a sensor from the Control Panel follow these instructions PRESS DISPLAY Until the display shows SYSTEM PROFILE Enter your MASTER CODE if you have not selected a personal PIN number this will be the de...
Page 43: ... the STAR button on the Keyfob You will hear a confirmation melody Display shows KEYFOB NO number plus a black box to show the slot is now taken The Keyfob is now registered Choose either To move to the next Keyfob Or Three times then OK to exit to return to READY DELETING A KEYFOB You may at some point decide you do not wish to use one or more Keyfobs To delete a Keyfob from the Control Panel fol...
Page 44: ... box to signify that the slot is taken The Keypad is now registered Choose either To move to the next Keypad Or Three times then OK to exit to return to READY DELETING A KEYPAD You may at some point decide you do not wish to use one or more of the Keypads To delete a Keypad from the Control Panel follow these instructions PRESS DISPLAY Until the display shows SYSTEM PROFILE Enter your MASTER CODE ...
Page 45: ...l be sent to alert you To install a Smoke Detector via the Control Panel please follow the instructions for adding a sensor at the start of this section Please note we recommend Smoke Detectors are defined as FIRE and that the CHIME function is disabled 44 SECTION 5 BT Sales For assistance in purchasing any additional accessories please contact BT Home Monitoring on 0800 587 8877 or visit http www...
Page 46: ...er you want to visit your online account to check on the status of your house just go to www myhomemonitoring bt com and log in with your chosen log in name and password If you ever forget your password click I ve forgotten my password and we will prompt you using your security question and answer If you forget your log in name you will need to contact the BT Home Monitor helpdesk on 0870 240 1979...
Page 47: ...ided at the time of registration and is the address noted in alert messages It is important that this information is kept up to date particularly if you move home This can be done by overwriting the information and clicking on the UPDATE button Your Property ID number is also recorded here along with the date of registration which shows when your service started Monitor My Property This section pr...
Page 48: ...are always the first contact except perhaps if you are away on holiday To ensure your contacts receive messages from BT Home Monitoring it is essential that you keep your contacts information up to date This is done by clicking the DETAILS button next to the contact From this page you can add contacts remove contacts and change their details Make sure you click UPDATE after you have completed all ...
Page 49: ...VP1000 This will ensure that you will receive informative messages about who has responded to alerts and if you have enabled your Alarm On and Off feature see Section 4 for more details you will be able to tell which householders have entered and left your property and when For example User Code Keyfob Online Account Person 1 Master Code 1 User 1 Person 2 User Code 2 2 User 2 Person 3 User Code 3 ...
Page 50: ...tem ensuring intruders cannot easily locate and damage it Lastly think about where you want to place the Sensors for maximum effect Sensors should be located in areas that you consider that a potential intruder could access Doors and windows can be protected using a Magnetic Contact and larger areas should be protected using Movement Detectors Infrared Movement Detectors are best placed in rooms m...
Page 51: ...ch your system on Do I have to programme the Control Panel The BT Home Monitor VP1000 is designed for easy self installation This means the wireless Sensors supplied are already registered to the main Control Panel and will function immediately after the Sensors are powered up pull out the red tag in the battery compartment If you do buy additional accessories these will need to be added to your s...
Page 52: ...conjunction with magnetic door contacts so you can hear if someone has entered the home When your system is switched on the sensor will function as normal My Chime sensor is not working am I doing something wrong Check your BT Home Monitor Control Panel and ensure the Chime light is on You can toggle between Chime On and Off by pressing key 8 What is Send ON OFF To monitor your home even more effe...
Page 53: ...have a communication failure A communications failure is caused when the panel cannot detect an active telephone line This may be because the telephone line cable is not connected properly or that your telephone line is not actually working In the first instance refer to the Troubleshooting information contained in your User Guide If the problems persist please call BT s helpdesk on 0870 240 1979 ...
Page 54: ... should I do if my telephone line is faulty If your telephone line is faulty your BT Home Monitor will be unable to send alerts to the Internet monitoring service You should contact your telephone line provider to fix the problem What should I do if I think my BT Home Monitor is not working or not reporting incidents from my home First of all try a full in home test and test the contact service fr...
Page 55: ...NG YOUR BT HOME MONITOR IN EMERGENCIES What should I do if I believe a crime or emergency is in progress at my home or the home of someone for whom I am a keyholder contact Your safety is our prime concern If there is an emergency in progress do not put yourself in an immediate danger If you have verified an emergency dial the appropriate emergency service and wait for their arrival in a safe loca...
Page 56: ...How can I tell if a BT Home Monitor alert is a false alarm FOR INTERNET USERS ONLY The BT Home Monitor system provides you with all the information from the property during any event Once your receive an alert you can access your account either by looking on the web or dialling a status report for a full list of sensor activity and status events Armed with information about which sensors have been...
Page 57: ...tem will react when a sensor with the particular response type is activated Sensor Response Type Internet and or Description of Event What Happens Text Messages Help Silent Help Alarm Received when help is All nominated contacts are HA in text message required in your home notified at the same time The alert is triggered when the HELP button is pressed on the Control Panel or Keypad Fire Fire Alar...
Page 58: ...er Alerts These messages are sent by intruder sensors such as Movement Detectors and Magnetic Contacts Intruder sensors can be programmed to react in different ways depending on the Response Type allocated to that sensor in the Control Panel To monitor for intrusion your BT Home Monitor VP1000 must be switched ON Sensor Response Type Internet and or Description of Event What Happens Text Messages ...
Page 59: ...ed if any sensor The first nominated cannot communicate contact on your list is with the Control Panel informed The message will contain details of which sensor is reporting the problem N A Sensor Battery Check Received if a sensor in a The first nominated battery is low and needs contact on your list is replacement informed N A Sensor Battery OK Received once the The first nominated battery is re...
Page 60: ... to receive alerts every time your BT Home Monitor is turned OFF N A Test Successful Received when the test The first nominated OK in text message button is pressed on the contact on your list is Control Panel informed as a test Optional Alerts You can request your BT Home Monitor VP1000 to communicate additional information by self programming the Control Panel An example of an optional alert is ...
Page 61: ...ll provide more messages detailing the events These are listed below Not Ready Your panel is not ready to switch on A sensor is disturbed e g a door is open so a magnetic contact is triggered Check the sensor details will be on the panel and secure the sensor Power Failure The panel has not been able to detect Check to see that the power cable is an electricity supply for over 60 minutes connected...
Page 62: ...he memory but your panel will not be able to respond to events until power is restored Sensor Low A sensor has a low battery Check the sensor details will be on Battery the panel Replace the battery Sensor Inactivity A sensor hasn t communicated with Check the sensor details will be on the panel for 4 hours the panel Try changing the location of the sensor and re registering it to the panel Radio ...
Page 63: ... Check the Keypad details will be on Low Battery the panel Replace the battery Remote Keypad A Keypad hasn t communicated with the Check the Keypad details will be on Inactivity panel for 4 hours the panel Try changing the location of the keypad and re registering it to the panel 62 SECTION 7 ...
Page 64: ...e BT Home Monitoring accessories or to renew your monitoring subscription please call 0800 587 8877 Service For help installing or using your BT Home Monitor VP1000 please call 0870 240 1979 Faults and Repair To talk to our trained technicians about any faults with your BT Home Monitoring system please call 0870 240 1979 To report a fault to your BT line please call 151 In Emergencies In the event...
Page 65: ...4 minutes by default Internal Siren Output At least 85 dBA at 3m 10ft Supervision 4 hour reporting time window Data Retrieval Status alarm in memory check Compliance EMC Emission with European EN 50081 1 1992 Standards RFI EN55022 1998 EMC Immunity EN 50082 1 1997 EMC Immunity to Conducted RF EN6100 4 6 1996 Telephony TBR21 1998 Safety EN060950 2000 Operating Frequencies 868 95MHz Receiver Type Su...
Page 66: ...ance Animals up to 36 kg 80lb Battery 3V Lithium Type CR 2 or equivalent Nominal Battery Capacity 750mA Standby Current Drain 0 015mA Transmit Current Drain 20mA including LED Battery Life Expectancy 21 2 years for typical use Battery Supervision Automatic reporting of battery status with each alarm and with periodic supervision message Alarm Period 3 seconds Visual Indications LED lights for 3 se...
Page 67: ... Modulation ASK ON OFF keyring Coding 28 bit ID 4 bit function code and 32 bit rolling code Battery 12V alkaline battery type A23 or equivalent Current Consumption 11mA during transmission Battery Life Expectancy 1 year for typical use Operating Temperature 0 to 49 C 32 to 120 F Dimensions 53 5 x 31 5 x 12 5mm 21 8 x 11 4 x 1 2 in Weight inc Battery 21g 3 4oz Colour Black 66 SECTION 8 ...
Page 68: ... adjustment or repair other than through approved agents This guarantee does not affect your statutory rights Within the 12 month guarantee period If you experience difficulty using the product prior to returning your product please contact BT Home Monitor Support for assistance 0870 240 1979 during normal office hours call charges will apply In the unlikely event of a defect occurring please foll...
Page 69: ...eless sensors purchased and installed separately by you at the Premises which has been designed for the specific provision of the Service Other equipment may be added but you must ensure that this is compatible BT Group Company means a BT subsidiary or holding company including without limitation a holding company of BT or a subsidiary of any such holding company all as defined by Section 736 of t...
Page 70: ...t does not include the provision of telecommunications services necessary to connect to the Service or obtain access to the Internet 6 MAKING SURE THE SERVICE IS SECURE 6 1 If you are issued with a set of temporary log in names you have the opportunity to change them These are essential for the secure use of the Service so you must ensure that they are kept confidential secure and are used in acco...
Page 71: ...rice List are inclusive of VAT 9 4 Please note that you are responsible for any charges that are payable for accessing the Service Please note that any charges for any telephone line any calls made by your Equipment any internet access are your responsibility and are not a part of the Service or included in the Charges 9 5 If you fail to pay the charges as they fall due BT may terminate the Servic...
Page 72: ...pend the Service under paragraph 14 this Contract will continue during the period of suspension and you will have to pay all relevant charges 13 MATTERS BEYOND THE REASONABLE CONTROL OF EITHER PARTY 13 1 If either party is unable to perform any obligation under this Contract because of a matter beyond that party s reasonable control such as lightning flood exceptionally severe weather fire explosi...
Page 73: ...in 28 days from the date of purchase 16 HOW THIS CONTRACT CAN BE CHANGED We may change this Contract including our charges at any time We will give you at least 14 days notice of any changes before they take effect 17 TRANSFER OF RIGHTS AND OBLIGATIONS Neither party may transfer any of its rights or obligations under this Contract without the written consent of the other except that BT may transfe...
Page 74: ...he exclusive jurisdiction of the English Courts ANNEX A SCHEDULE OF SERVICE We will Provide support for the Service this support can be accessed by calling 0870 240 1979 call charges apply or by emailing bthomemonitoring support bt com Make all reasonable efforts to alert You and your nominated contacts to events detected by Equipment using the Service by referring to the instructions given in the...
Page 75: ...message functionality FOR INTERNET USERS ONLY After six unsuccessful password attempts when logging into the Service the password is barred You must contact support on 0870 240 1979 call charges apply or by emailing bthomemonitoring support bt com ANNEX B The Website Privacy Policy And Security Policy can be viewed at www myhomemonitoring bt com Declaration of Conformity with European Community Di...
Page 76: ...provided subject to British Telecommunications plc s respective standard conditions of contract Unless stated to the contrary nothing in this publication forms any part of a contract British Telecommunications plc 2003 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 BT Home Monitor Issue 5 01 04 1 Designed by The Art Design Partnership Limited Printed in Israel...
