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If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp
Help
Handset doesn’t ring
• The ringer volume may be
switched off, see page 28.
• Check that the mains power is
correctly connected.
• Make sure the handset is
registered to the base, see page 34.
No display
• The batteries may be flat, dead or
incorrectly inserted.
• Recharge or replace the batteries.
Range icon flashes
• Make sure the handset is
registered to the base, see page 34.
• Check that the mains power is
correctly connected to the base.
• Check that the handset is within
range of the base.
• If the batteries are low, place the
handset on the base/charger to
recharge.
You hear the busy tone when
you press
• Make sure the handset is in range
of the base.
• Another handset registered to your
Everyday Phone base may be on
the line.
Phone doesn’t work
• Have you activated the batteries
correctly? See page 5.
• Check that the mains power is
correctly connected.
No dial tone or line cord error
message displayed on screen
• Is the telephone cord plugged into
the base and phone wall socket?
• Check that the mains power is
correctly connected.
• Only use the telephone cord
supplied with the phone.
Can’t make or receive calls
• Check that the mains power is
correctly connected.
• The batteries may need recharging.
• Has there been a power cut? If so,
place the handset back on the base
for ten seconds and try again. If it
still doesn’t work, disconnect the
batteries and mains power for ten
minutes, then reconnect and try
again.
