How to recycle your equipment
The symbol shown here and on the product
means that the product is classed as electrical
or electronic equipment, so DO NOT put it in
your normal rubbish bin.
It’s all part of the Waste Electrical and Electronic
Equipment (WEEE) Directive to recycle products in
the best way – to be kinder to the planet, get rid of
dangerous things more safely and bury less rubbish
in the ground.
You should contact your retailer or supplier for advice
on how to dispose of this product in an environmentally
friendly way.
Warning
You won’t be able to call 999 from this phone if there’s a
power cut, so make sure you’ve got another way to call
for help in an emergency.
Radio Equipment Directive
Declaration of Conformity
Hereby, British Telecommunications plc declares
that the radio equipment type BT3960 Telephone
(088189, 088190, 088191) is in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity
is available at the following internet address:
bt.com/producthelp
Radio transmission information
Frequency range 1881.792 – 1897.344MHz
Max power 125.89mW 21.0 dBm
BT3960
Digital Cordless Phone with Answer Machine
General information
For information on safety instructions,
cleaning, technical information or connecting
to a switchboard, please refer to the ‘General
information’ section in the full user guide at
bt.com/producthelp
Guarantee
Your BT3960 is guaranteed for a period of 12 months
from the date of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its agent’s
discretion the option to replace the BT3960, or any
component thereof, (other than batteries), which is
identified as faulty or below standard, or as a result of
inferior workmanship or materials. Products over 28
days old from the date of purchase may be replaced with
a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is required.
• The equipment is returned to BT or its agent as
instructed.
This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
This guarantee does not affect your statutory rights.
To find out what to do, if your phone is in or outside
of the 12 month guarantee, please look in the full user
guide at
bt.com/producthelp
What’s in the bo
x
Handset
Mains power adaptor
(item c
ode 087314)
Telephone line c
ord
(pre-installed)
2x AAA NiMH 300mAh
rechar
geable batt
eries
Base
1
Plug in
2
1
The
telephone
line cor
d is
already
fitted,
plug the other end in
to the w
all socket.
2
Plug the mains power adap
tor in
to
the base, with the cable clipped in the
groo
ve pr
ovided.
3
Plug the o
ther end of the power
adaptor in
to the w
all power socket
and switch on.
1
Your
BT
396
0 is
no
w re
ady
to
us
e.
Please
turn
over
Please
turn
over
© British Telecommunications plc 2017.
Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000
Designed and produced by The Art & Design Partnership (ADP). Printed in China / Issue 2 / ADP05-17
Importan
t
: Only use the mains power adaptors, cables and r
echargeable ba
tteries
supplied in this box, or this pr
oduct ma
y not work. An
y replac
ement r
echargeable
batt
eries must be the same type. BT ac
cep
ts no responsibility f
or damage caused to
your phone b
y using any o
ther type of batt
eries.
Charger
Mains power adaptor
(item c
ode 087314)
2x AAA NiMH 300mAh
rechar
geable batt
eries
For e
ach
ad
diti
ona
l h
and
set
(if
yo
u’v
e b
oug
ht a
m
ulti
pac
k)
Troubleshooting
Most problems can be fixed with a few simple checks.
Problem
Solution
No dial tone or line cord error
message displayed on-screen
Only use the cables and batteries supplied. Make sure
both the mains power adaptor cable and telephone line
cord are plugged into the correct sockets.
Poor speech quality
Make sure the product is not located too close to other
electrical appliances. This can also help to improve the
handset range from the base.
Battery icon is
animated in a cycle
when charging
The battery charge is very low. Make sure you charge
the batteries for 16 hours before use to ensure
maximum battery performance
Using broadband on the
same phone line?
To avoid problems with your broadband or noise on
your phone line, you might need to plug your telephone
line cord into the wall via a microfilter (not supplied).
If your main phone socket
has a single socket,
as shown, you’ll
need to use
microfilters
You don’t need to use
microfilters if your main
phone socket has two
separate sockets, like
either of these:
Handset
3
2
Char
ge
1
Slide off the ba
tter
y cov
er from the back of the handse
t
and insert the two ba
tteries supplied. No
te the ’+’ and ’-’
markings inside the batt
ery c
ompartmen
t. Then slide the
batt
ery c
over back in
to plac
e.
2
The handse
t will check for a link with the base sta
tion. Once f
ound, you
’ll need to se
t
the time and date.
3
Plac
e the handset on the base and lea
ve t
o charge the ba
tteries f
or
16 hours
.
The handset giv
es a confirma
tion tone.
Set up y
our additional handsets (if y
ou’v
e bought a multipack)
1
F
or each additional handset and char
ger: plug the mains power adaptor in
to the
socket on the underside of the char
ger, secur
e the cable behind the retaining clip and
plug the other end in
to the w
all power socket and swit
ch on.
2
A
ctiv
ate the ba
tteries as shown abo
ve.
Then place the handse
t on the charger
to
charge f
or 16 hours.
16 hrs
Importan
t:
you should char
ge the batt
eries for
16 hours
befor
e
using the handset f
or the first time.
3751 BT3960 QSG Iss.2 [1].indd 1
17/05/2017 16:38
