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BT Agile

User Guide

8076 BT Agile UG [6] 11/5/07 12:20 Page 1

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Summary of Contents for agile

Page 1: ...BT Agile User Guide ...

Page 2: ...BT Softphone it s free Need help If you have any problems setting up or using your BT Agile please contact the BT Softphone Helpline on 0870 850 2165 or visit www btsoftphone com and go to the FAQs page Alternatively you may find the answer in Help at the back of this guide 1 Hi ds provides high quality voice calls via your broadband connection To experience Hi ds both caller and recipient must be...

Page 3: ...n A laptop or desktop computer with free USB port System requirements If you do not have a BT Softphone account visit www btsoftphone com Audio only All features Minimum Optimal Minimum Optimal Processor Memory Hard disk space Operating system Connection Sound Adaptor Full duplex 16 bit Windows 2000 Windows XP Windows Vista Windows 2000 Windows XP Windows Vista 15 MB 30 MB 30 MB 30 MB 128 MB RAM 1...

Page 4: ...11 End a call 11 Answer a call 11 Reject a call 11 Adjust earpiece volume 12 Secrecy 12 Multiple calls 12 Availability status 13 Voicemail 14 Listen to voicemail 14 Minimise BT Softphone window 14 Close window 14 BT Softphone toolbar Softphone tab 15 My profile 15 Open options menu 15 Application 15 Alerts Sounds 16 Privacy 16 Devices 17 Network 17 Diagnostics 18 Advanced 18 BT Broadband Talk Soft...

Page 5: ...ou will need to download and install the latest release in order to use your BT Agile Note You must install the software before plugging in the handset 1 Turn on your PC and ensure it is connected to the internet 2 Open the web browser and go to the BT Softphone home page www btsoftphone com 3 Click on the Download icon near the bottom of the page 4 Follow the instructions on the webpage to downlo...

Page 6: ...phone account user name and password If required click the Remember username and Remember password boxes so you do not have to enter these each time You can also select Sign in automatically if you want your BT Softphone software to run automatically each time you switch on your computer If you do not have a BT Softphone account you can set one up for free by clicking on Create at the bottom of th...

Page 7: ... Increase earpiece volume Talk Used to make and receive calls Press to expand contact groups e g work friends etc 1 Long press to put a caller on hold and transfer between open calls Microphone BT Start BT Softphone application When application is running press to maximise or bring screen to front End Call End a call Down Scroll down through contacts list Decrease earpiece volume Secrecy Mute the ...

Page 8: ...etting to know your phone BT Softphone window Tool bar My availability status BT Softphone updater Click to check for latest updates Call details Voicemail indicator Contacts Click to open the contacts list The Phone Book Click to search the BT Broadband Talk phone book History Click to see the calls lists ...

Page 9: ...sed in the system tray press the button on your BT Agile User name and password When you subscribe to BT Softphone you will receive a user name and password You will need to enter these in order to log on to your service Note When you log in you can tick the Remember my name and Remember my password boxes so you do not have to enter them each time If you have a Broadband Talk account you can link ...

Page 10: ...ialled 2 Press to dial Topping up your account Calls to BT Softphone addresses are free and calls to landlines mobiles or international numbers are available at low cost rates see Help menu In order to make chargeable calls you must either link your Softphone account to a Broadband Talk account see www btsoftphone com or top up your pay as you go PAYG account To top up your PAYG account open the p...

Page 11: ...rs for a contact you may use the mouse to select an alternative number before you make the call from the window that opens when the contact is selected End a call 1 Press Answer a call Handset and or PC speaker rings depending on device set up see page 17 When a call comes in your handset rings and the call light flashes 1 Press Note The ringer volume level can be increased in the Options Devices ...

Page 12: ...hone so you can talk to someone else nearby without your caller hearing you 1 During a call press Your caller cannot hear you The indicator LED will flash slowly 2 Press again to resume your call Multiple calls Your BT Agile has the ability to hold two calls on the same line simultaneously or initiate a 3 way conference Put a call on hold during a call press and hold the number button for 2 second...

Page 13: ...e when they ring you if they are calling from a BT Softphone account 1 Click Availability on the BT Softphone window 2 Click on an option to select Voicemail Your BT Broadband Talk Voicemail service can act like an answering machine and record messages from callers For further details and to subscribe to Voicemail please call 1571 Only available if your account is linked to a BT Broadband Talk acc...

Page 14: ...exit voicemail Window options Minimise BT Softphone window 1 The icon will minimise your BT Softphone window to the taskbar 2 Press to maximise the BT Softphone window again Close window 1 Press X in the top right corner with mouse Note When you close the window you are still logged in to Softphone The availability icon appears in windows tray by the clock maximise again by pressing the button ...

Page 15: ...his can be made available in the BT Phone Book for other BT Broadband Talk users Open options menu 1 Click on Softphone then click on Options Application 1 In the Options menu click Application to choose basic set up options Click to activate deactivate Auto launch to start BT Softphone automatically every time you switch your computer on BT Softphone toolbar My Profile Options Broadband Talk Acco...

Page 16: ...screen without saving options Alerts Sounds 1 In the Options menu click Alerts Sounds to choose basic set up options Click to open the drop down menu Use sound for to select the sound event you want Click on the By playing drop down menu to choose a sound Click on Import Sounds to browse your computer or the Internet for sounds saved in wav format Click to activate deactivate Show alert box and us...

Page 17: ... Click OK to confirm Phone Ring Device Click the drop down menu for Ring Device and select the option you want Select BT Agile handset for the BT Agile to ring on incoming calls Move the slider for Ring Volume to adjust the ringer volume Click OK to confirm Check Also ring PC speaker for incoming calls to ring through PC speaker as well ensure they are turned on Camera Click the drop down menu and...

Page 18: ...to do so by the Helpline or Helpdesk Click on the boxes to activate deactivate Reduce echo s from speakers or Use slower but more compatible video format Click OK to confirm BT Broadband Talk Softphone account 1 Click to open the BT Broadband Talk Softphone web page to access your account information BT Digital Vault 1 Click BT Digital Vault to open the web page to safely and securely store precio...

Page 19: ...n enter a contact group name e g Choir To rename a group click on a group from the list then click on Contacts then Rename a group To delete a group delete the individual contacts select the group and click on Contacts then Delete Group Import Contacts Use the drop down menu to select where you want to import contacts from then click Next and follow the on screen prompts Minimise to Deskbar Show D...

Page 20: ...n entry in the redial list Hide my number for this call Click on the Actions tab then click on Hide my number for this call to activate Click again to de activate When active the hide entry icon is displayed in the phone number box Then enter the number you want and dial as normal Help tab Open the Help tab 1 Click on Help and select the option you want Help Click to open the Softphone FAQs websit...

Page 21: ...in Your caller cannot hear you Make sure the microphone is not set to Secrecy Make sure the call is not on hold Cannot make or receive BT Broadband calls Make sure your BT Softphone status is not offline Check that the USB cable is connected properly Cannot make BT Softphone calls Check your account to see if you have enough credit If the above solutions still do not solve your problem remove the ...

Page 22: ...chance your phone could be damaged by an electrical storm We recommend that you unplug the power and telephone line cord during an electrical storm Product disposal instructions The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life The Waste ...

Page 23: ...s guarantee are The guarantee shall only apply to defects that occur within the 12 month guarantee period Proof of purchase is required The equipment is returned to BT or its agent as instructed This guarantee does not cover any faults or defects caused by accidents misuse fair wear and tear neglect tampering with the equipment or any attempt at adjustment or repair other than through approved age...

Page 24: ...ed subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2007 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Designed and produced by The Art Design Partnership Ltd Printed in China BT Agile 05 07 Ed5 ...

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