Fault diagnosis
2017-03-23 / DIS 184_58300000197442_ARA_EN_A
Copyright by BSH Hausgeräte GmbH
Page 33 of 101
Fault
Possible cause
Troubleshooting
Appliance does not generate any steam.
Hoses to the steam generator and tank
were transposed when they were connect-
ed to the double pump.
-
In appliances with a microwave, the double pump is located on the left side (viewed
from the front). In appliances without a microwave, the double pump is located on
the right side (viewed from the front).
► In appliances with a microwave, connect the hose to the steam generator on the
double pump to the
top
connecting piece (connect hose to the tank to the bottom
connecting piece).
► In appliances without a microwave, connect the hose to the steam generator on the
double pump to the
bottom
connecting piece (connect hose to the tank to the top
connecting piece).
Appliance continues to heat although the
setpoint temperature has been attained
PT500/PT1000 does not correctly lock in
the sensor tube.
► PT500/PT1000 locks correctly in the sensor tube.
►
Remove and install PT500/PT1000 (Page 97)
Software not up to date.
► Use iService to update the software of the microwave oven to the version > R20.
-
Different brightness levels may have to be configured in the basic settings of the
appliances.
► Adjust the background lighting of the appliances in the basic settings.
Brightness of microwave differs from that
of the oven
Background lighting of the appliances not
adjusted in the basic settings.
-
Different brightness levels may have to be configured in the basic settings of the
appliances.
► Adjust the background lighting of the appliances in the basic settings.
Cooling fan overruns for too long
(KI01 to KI04 and CPM with software
status 0022 and 0026)
Cooling fan overrun is not optimised with
this software status.
► Flash CPM to software status ≥ 0027.
(CPM with software status 0027 or
above)
Not a fault. Current state of technology.
► Advise customer:
Sufficient cooling of the appliance is required when it has become hot during
operation.
