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Brother MFC-J615W, Basic User'S Manual

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Brother MFC-J615W Basic User'S Manual Download Page 74

66

No Ink Cartridge

An ink cartridge is not installed 
correctly.

Take out the new ink cartridge and re-
install it slowly until it clicks. 
(See 

Replacing the ink cartridges

 

on page 57.)

No Paper Fed

The Photo Paper Tray is in the 

Photo

 

printing position.

Make sure that the Photo Paper Tray 
is in the 

Normal

 printing position. 

(See step

d

 and the Important note in 

Loading photo paper

 on page 13.) 

The machine is out of paper or paper 
is not correctly loaded in the paper 
tray.

Do one of the following:

Refill the paper in the paper tray, 
and then press 

Mono Start

 or 

Colour Start

.

Remove the paper and load it 
again and then press 

Mono Start

 

or 

Colour Start

. (See 

Loading 

paper and other print media

 

on page 9.)

The paper is jammed in the machine.

Remove the jammed paper by 
following the steps in 

Printer jam or 

paper jam

 on page 71.

The Jam Clear Cover is not closed 
correctly.

Check the Jam Clear Cover is closed 
evenly at both ends. (See 

Printer jam 

or paper jam

 on page 71.)

No Response/Busy

The number you dialled does not 
answer or is busy.

Verify the number and try again.

Not Registered

You tried to access a Speed Dial 
number that is not programmed.

Set up the Speed Dial number. (See 

Storing Speed Dial numbers

 

on page 45.)

Out of Fax Memory

The fax memory is full.

Do one of the following:

Clear the data in the memory. To 
gain extra memory, you can turn 
off Memory Receive. (See 

Turning 

off Memory Receive operations

 in 

chapter 4

 in the 

Advanced User’s 

Guide

.)

Print the faxes that are in the 
memory. (See 

Printing a fax from 

the memory

 in 

chapter 4

 in the 

Advanced User’s Guide

.)

Error Message

Cause

Action

Summary of Contents for MFC-J615W

Page 1: ...BASIC USER S GUIDE MFC J615W Version 0 ARL ASA NZ ...

Page 2: ...erial Number 1 Date of Purchase Place of Purchase 1 The serial number is on the back of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product on line at http www brother com registration 2010 Brother Industries Ltd ...

Page 3: ...mables See troubleshooting tips Printed In the box Advanced User s Guide Learn more advanced operations Fax Copy security features printing reports and performing routine maintenance PDF file Documentation CD ROM Software User s Guide Follow these instructions for Printing Scanning Network Scanning PhotoCapture Center Remote Setup PC Fax and using the Brother ControlCenter utility PDF file Documen...

Page 4: ...ons 6 Volume Settings 7 Ring Volume 7 Beeper Volume 7 Speaker Volume 8 LCD display 8 Setting the backlight brightness 8 2 Loading paper 9 Loading paper and other print media 9 Loading envelopes and postcards 11 Loading photo paper 13 Removing small printouts from the machine 15 Printable area 16 Paper settings 17 Paper Type 17 Paper Size 17 Acceptable paper and other print media 18 Recommended pri...

Page 5: ...rvice for Australia 31 Telstra FaxStream Duet Distinctive Ring 31 Caller ID 33 How Does the Caller ID Work 34 The Caller ID is Stored in Your Machine Memory 34 Telephone Service for New Zealand 34 FaxAbility 34 Caller ID 36 How Does the Caller ID Work 36 Telephone Service for Some Countries 37 Distinctive Ring For Singapore and Hong Kong 37 Caller ID For Singapore and Hong Kong 38 Connecting an ex...

Page 6: ...opy 47 Stop copying 47 Copy settings 48 Paper Options 48 9 Printing photos from a memory card or USB Flash memory drive 49 PhotoCapture Center operations 49 Using a memory card or USB Flash memory drive 49 Getting started 50 Print Images 52 View Photos 52 PhotoCapture Center print settings 52 How to scan to a memory card or USB Flash memory drive 53 10 How to print from a computer 55 Printing a do...

Page 7: ...1 Troubleshooting 73 If you are having difficulty with your machine 73 Dial Tone detection 81 Telephone line interference VoIP 81 Machine Information 82 Checking the serial number 82 Reset functions 82 How to reset the machine 82 C Menu and features 83 On screen programming 83 Menu table 84 Entering Text 104 Inserting spaces 104 Making corrections 104 Repeating letters 104 Special characters and s...

Page 8: ...l Additional receiving operations Polling overview 5 Dialling and storing numbers Additional dialling operations Additional ways to store numbers 6 Printing reports Fax reports Reports 7 Making copies Copy settings 8 Printing photos from a memory card or USB Flash memory drive PhotoCapture Center operations Print Images PhotoCapture Center print settings Scan to a memory card or USB Flash memory d...

Page 9: ...pear automatically go to My Computer Computer double click the CD ROM icon and then double click index html b Macintosh users Double click the CD ROM icon and then double click index html General information 1 Bold Bold typeface identifies specific buttons on the machine s control panel or on the computer screen Italics Italicized typeface emphasizes an important point or refers you to a related t...

Page 10: ... Kong The complete ScanSoft PaperPort 11SE with OCR How to Guides can be viewed from the Help selection in the ScanSoft PaperPort 11SE application Presto PageManager User s Guide Hong Kong users only Instructions for scanning directly from Presto PageManager The complete Presto PageManager User s Guide can be viewed from the Help selection in the Presto PageManager application Macintosh Presto Pag...

Page 11: ...tivecenter for FREE photo projects and printable downloads click Brother CreativeCenter To return to the Top Menu click Back or if you have finished click Exit Accessing Brother Support Macintosh 1 You can find all the contacts you will need such as Web support Brother Solutions Center on the Installation CD ROM Double click the Brother Support icon The following screen will appear To download and...

Page 12: ... SCAN Lets you access Scan mode COPY Lets you access Copy mode PHOTO CAPTURE Lets you access PhotoCapture Center mode 3 Menu keys Volume keys d c While the machine is idle you can press these keys to adjust the ring volume Speed Dial key Lets you store look up and dial numbers that are stored in the memory d or c Press to scroll backward or forward to a menu selection Also press to choose options ...

Page 13: ...e these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine The key lets you temporarily switch the dialling mode during a telephone call from Pulse to Tone Not available in New Zealand 8 On Off You can turn the machine on and off Press On Off to turn the machine on Press and hold down On Off to turn the machine off The LCD will show Shutting Down and...

Page 14: ...ages on page 63 Basic Operations 1 The following steps show how to change a setting in the machine In this example the Mode Timer setting is changed from 2 minutes to 30 seconds a Press Menu b Press a or b to choose General Setup Press OK c Press a or b to choose Mode Timer d Press d or c to choose 30Secs Press OK You can see the current setting on the LCD e Press Stop Exit 0 Max 1 10 2 0 29 01 01...

Page 15: ... Ring Volume from the menu 1 a Press Menu b Press a or b to choose General Setup Press OK c Press a or b to choose Volume Press OK d Press a or b to choose Ring e Press d or c to choose Low Med High or Off Press OK f Press Stop Exit Beeper Volume 1 When the beeper is on the machine will beep when you press a key make a mistake or after you send or receive a fax You can choose a range of beeper vol...

Page 16: ...Speaker e Press d or c to choose Low Med High or Off Press OK f Press Stop Exit LCD display 1 Setting the backlight brightness 1 If you are having difficulty reading the LCD try changing the brightness setting a Press Menu b Press a or b to choose General Setup Press OK c Press a or b to choose LCD Settings Press OK d Press a or b to choose Backlight e Press d or c to choose Light Med or Dark Pres...

Page 17: ...it and then close the paper support Pull the paper tray completely out of the machine b Lift the output paper tray cover 1 c With both hands gently press and slide the paper side guides 1 and then the paper length guide 2 to fit the paper size Make sure that the triangular marks 3 on the paper side guides 1 and paper length guide 2 line up with the marks for the paper size you are using Loading pa...

Page 18: ...ake sure that the paper is not curled or wrinkled e Gently put the paper into the paper tray print side down and top edge in first Check that the paper is flat in the tray IMPORTANT Be careful that you do not push the paper in too far it may lift at the back of the tray and cause feed problems f Gently adjust the paper side guides 1 to fit the paper using both hands Make sure the paper side guides...

Page 19: ...pes that weigh between 80 to 95 gsm Some envelopes need margin settings to be set in the application Make sure you do a test print first before printing many envelopes IMPORTANT DO NOT use any of the following types of envelopes as they will cause paper feed problems That are of a baggy construction That are embossed have raised writing on them That have clasps or staples That are pre printed on t...

Page 20: ... or postcards are double feeding put one envelope or postcard in the paper tray at a time b Put envelopes or postcards in the paper tray with the side to be printed on face down and the shortest edge in first as shown in the illustration With both hands gently press and slide the paper side guides 1 and paper length guide 2 to fit the size of the envelopes or postcards 2 1 ...

Page 21: ...paper tray which has been assembled on the top of the output paper tray cover to print on Photo 10 15 cm and Photo L 89 127 mm size paper When you use the photo paper tray you do not have to take out the paper that is in the tray beneath it For the maximum number of photo cards you can load see Paper weight thickness and capacity on page 21 a Squeeze the blue photo paper tray release button 1 usin...

Page 22: ...y Note Be careful that you do not push the paper in too far it may lift at the back of the tray and cause feed problems Always make sure that the paper is not curled or wrinkled d When you have finished printing photos return the photo paper tray to the Normal printing position If you do not you will get No Paper Fed errors when you use A4 size paper Squeeze the blue photo paper tray release butto...

Page 23: ...or when you use standard paper Photo paper tray in the normal printing position Photo paper tray in the photo printing position Removing small printouts from the machine 2 When the machine ejects small paper onto the output paper tray cover you may not be able to reach it Make sure printing has finished and then pull the tray completely out of the machine ...

Page 24: ...e can print in the shaded areas of cut sheet paper when the Borderless print feature is available and turned on See Printing for Windows or Printing and Faxing for Macintosh in the Software User s Guide Note The Borderless feature is not available for envelopes Cut Sheet Paper Envelopes Top 1 Bottom 2 Left 3 Right 4 Cut Sheet 3 mm 3 mm 3 mm 3 mm Envelopes 12 mm 24 mm 3 mm 3 mm 3 4 1 2 3 4 1 2 ...

Page 25: ...tray in front of the machine When you use transparencies or glossy paper remove each sheet at once to prevent smudging or paper jams Paper Size 2 You can use five sizes of paper for printing copies A4 A5 Letter Legal and 10 15 cm and three sizes for printing faxes A4 Legal and Letter When you change the size of paper you load in the machine you will need to change the paper size setting at the sam...

Page 26: ...revent smudging or paper jams Avoid touching the printed surface of the paper immediately after printing the surface may not be completely dry and may stain your fingers Recommended print media 2 To get the best print quality we suggest using Brother paper See the table below If Brother paper is not available in your country we recommend testing various papers before purchasing large quantities We...

Page 27: ...l may cause jams to occur Extremely shiny or highly textured paper Paper that cannot be arranged uniformly when stacked Short grain paper Paper capacity of the output paper tray cover 2 Up to 50 sheets of 80 gsm A4 paper Transparencies and photo paper must be picked up from the output paper tray cover one page at a time to avoid smudging 1 1 ...

Page 28: ...05 148 mm 4 1 5 8 in Yes Cards Photo 10 15 cm 4 6 in Yes Yes Yes Photo L 89 127 mm 3 1 2 5 in Yes Photo 2L 13 18 cm 5 7 in Yes Yes Index Card 127 203 mm 5 8 in Yes Postcard 1 100 148 mm 3 9 5 8 in Yes Postcard 2 Double 148 200 mm 5 8 7 9 in Yes Envelopes C5 Envelope 162 229 mm 6 4 9 in Yes DL Envelope 110 220 mm 4 3 8 7 in Yes COM 10 105 241 mm 4 1 8 9 1 2 in Yes Monarch 98 191 mm 3 7 8 7 1 2 in Y...

Page 29: ...ecially designed for Brother inkjet machines Paper Type Weight Thickness No of sheets Cut Sheet Plain Paper 64 to 120 gsm 0 08 to 0 15 mm 100 1 Inkjet Paper 64 to 200 gsm 0 08 to 0 25 mm 20 Other Glossy Paper Up to 220 gsm Up to 0 25 mm 20 2 3 Cards Photo Card Up to 220 gsm Up to 0 25 mm 20 2 3 Index Card Up to 120 gsm Up to 0 15 mm 30 Postcard Up to 200 gsm Up to 0 25 mm 30 Envelopes 75 to 95 gsm...

Page 30: ...canner glass Make sure documents written with ink are completely dry a Unfold the ADF Document Output Support Flap 1 b Fan the pages well c Adjust the paper guides 2 to fit the width of your document d Make sure you place your documents face down top edge first in the ADF underneath the guides until you feel them touch the feed roller and the LCD shows ADF Ready IMPORTANT DO NOT leave thick docume...

Page 31: ...nt cover IMPORTANT If you are scanning a book or thick document DO NOT slam the cover down or press on it Scannable area 3 The scannable area depends on the settings in the application you are using The figures below show unscannable areas 1 The unscannable area is 1 mm when you use the ADF Usage Document Size Top 1 Bottom 2 Left 3 Right 4 Fax A4 3 mm 3 mm 1 Letter 3 mm 4 mm Legal 3 mm 4 mm Copy A...

Page 32: ...ime The documents can be up to A4 or Letter size To send colour faxes with multiple pages use the ADF Since you can only scan one page at a time it is easier to use the ADF if you are sending a multiple page document c Set the scanner glass size fax resolution or contrast if you want to change them For more advanced fax sending operations and settings see Sending a fax in Chapter 3 in the Advanced...

Page 33: ...cancel press Stop Exit Setting scanner glass size for faxing 4 When documents are Letter size you need to set Scan Size to Letter If you do not the side portion of the faxes will be missing a Press FAX b Press a or b to choose Glass ScanSize c Press d or c to choose Letter Press OK Note You can save the setting you use most often by setting it as default See Setting your changes as a new default i...

Page 34: ... transmission error Off is the default setting Off Image Prints a report if your fax is unsuccessful due to a transmission error A portion of the fax s first page appears on the report a Press Menu b Press a or b to choose Fax Press OK c Press a or b to choose Report Setting Press OK d Press a or b to choose Transmission e Press d or c to choose On On Image Off or Off Image Press OK f Press Stop E...

Page 35: ...ess Menu b Press a or b to choose Initial Setup Press OK c Press a or b to choose Receive Mode d Press d or c to choose Fax Only Fax Tel External TAD or Manual Press OK e Press Stop Exit The LCD will display the current receive mode Receiving a fax 5 Do you want to use the telephone features of your machine if available or an external telephone or external telephone answering device connected on t...

Page 36: ...T Ring Time Fax Tel mode only on page 29 and Ring Delay on page 29 Manual 5 To receive a fax in manual mode lift the handset of an external telephone When you hear fax tones short repeating beeps press Mono Start or Colour Start and choose Receive You can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as the machine See Fax Detect on page 30 External TAD 5 E...

Page 37: ...normal telephone ring sound The number of rings is set by the ring delay setting If the call is a fax then your machine will receive it however if it is a voice call the machine will sound the F T Ring a fast double ring for the time you have set in the F T Ring Time setting If you hear the F T Ring it means that you have a voice caller on the line Because the F T Ring is made by the machine exten...

Page 38: ...the fax If you answered at an extension telephone press l 5 1 l 9 1 for New Zealand See Operation from external and extension telephones on page 40 Note If this feature is set to On but your machine does not connect a fax call when you lift an extension or external telephone handset press the remote activation code l 5 1 l 9 1 for New Zealand If you send faxes from a computer on the same telephone...

Page 39: ... the machine by pressing l 5 1 l 9 1 for New Zealand Telephone Service for Australia 6 Telstra FaxStream Duet Distinctive Ring 6 Telstra FaxStream Duet is an enhanced Public Switched Telephone Service PSTS offered by Telstra that allows you to have an additional number on one phone line with its own distinctive ring pattern Telstra FaxStream Duet is a call handling feature that helps users disting...

Page 40: ...ort bursts of ring repeated at regular intervals When FaxStream Duet is On and you receive a voice call all extension and external phones will ring with a standard ring pattern The fax machine will ring on the third ring with a standard ring pattern All external and the extension phones will continue to ring until you or a telephone answering device can answer the voice number When FaxStream Duet ...

Page 41: ...oose Off Press OK f Press Stop Exit Note If you turn off Distinctive Ring the machine will stay in Manual receive mode You will need to set the Receive Mode again See Choose the Receive Mode on page 27 Caller ID 6 Caller ID is a telephone service that allows the subscriber to see a display of the caller s phone number or name as the telephone rings It is a fast way to screen your calls You can res...

Page 42: ...he Date Time Phone Number Caller ID name and type of Call Comment if available See How to print a report in chapter 6 in the Advanced User s Guide Telephone Service for New Zealand 6 FaxAbility 6 FaxAbility is a service offered by Telecom that allows you to have an additional number on one phone line with its own distinctive ring pattern This way when you get an incoming call you can identify the ...

Page 43: ...t to on How to Turn FaxAbility OFF or ON 6 The FaxAbility function is designed to accommodate the FaxAbility service provided by Telecom To change the setting repeat steps a g Step e is where you can choose either On or Off Call Waiting beeps caused by incoming calls on your main number can affect fax transmissions If you have FaxAbility Service but don t have Call Waiting you need do nothing at t...

Page 44: ...tial information can protect themselves from false orders or acceptance of false identification At Home Residential customers can protect themselves from unwanted calls How Does the Caller ID Work 6 The Caller ID Appears on the Display When Your Telephone Rings 6 As your telephone rings the display shows you the caller s phone number or name if available Once you answer the call the caller s ID di...

Page 45: ... Ring number Registering the Distinctive Ring pattern 6 Very Important After you have set the Distinctive Ring feature to on the receive mode is set to Manual automatically Unless you have a TAD or Voice Mail set up on the Distinctive Ring number Manual mode means you must answer all the calls yourself You cannot change the receive mode to another mode while the Distinctive Ring is set to on a Pre...

Page 46: ... your local phone company to determine the kind of service available in your area Connecting an external TAD telephone answering device 6 You may choose to connect an external answering device However when you have an external TAD on the same telephone line as the machine the TAD answers all calls and the machine listens for fax calling CNG tones If it hears them the machine takes over the call an...

Page 47: ...conds Note We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a resonant or loud voice You may try omitting this pause but if your machine has trouble receiving then you must re record the OGM to include it Multi line connections PABX 6 Most offices use a central telephone system Brother recommends that all our machines be connected to a...

Page 48: ...ation Code When you press the Remote Activation Code l 5 1 l 9 1 for New Zealand the machine starts to receive the fax If the machine answers a voice call and fast double rings for you to take over use the Remote Deactivation Code 5 1 9 1 for New Zealand to take the call at an extension telephone See F T Ring Time Fax Tel mode only on page 29 If you answer a call and no one is on the line 6 You sh...

Page 49: ...t double ring after the initial ring delay If you pick up the call on an extension telephone you can turn the F T Ring off by pressing 5 1 9 1 for New Zealand make sure you press this between the rings If the machine answers a voice call and fast double rings for you to take over you can take the call at the external telephone by pressing Hook Changing the remote codes 6 If you want to use Remote ...

Page 50: ...ws Not Registered when you enter or search a Speed Dial number a number has not been stored at this location Search 7 You can search for names you have stored in the Speed Dial memory a Press Speed Dial You can also choose Speed Dial by pressing FAX b Press a or b to choose Search Press OK c Press a or b to choose Alphabetic Order or Numeric Order Press OK Note Press l to make the LCD font size la...

Page 51: ...ress OK d Press Mono Start or Colour Start Note In Real Time Transmission the automatic redial feature does not work when using the scanner glass Additional dialling operations 7 Outgoing Call history 7 The last 30 numbers you sent a fax to will be stored in the outgoing call history You can choose one of these numbers to fax to add to Speed Dial or delete from the history a Press Redial Pause You...

Page 52: ...te If you are not a Caller ID subscriber you can still view call dates from the Caller ID history and delete entries from the list a Press Redial Pause and press l You can also choose Caller ID hist by pressing FAX b Press a or b to choose the number you want Press OK c Do one of the following To send a fax press a or b to choose Send a fax Press OK Press Mono Start or Colour Start If you want to ...

Page 53: ...ns When you dial you will only have to press a few keys for example Speed Dial Search OK the two digit number and Mono Start or Colour Start a Press Speed Dial b Press a or b to choose Set Speed Dial Press OK c Press a or b to choose the Speed Dial location where you want to store the number in Press OK d Do one of the following Enter the name up to 16 characters using the dial pad Press OK To hel...

Page 54: ... Re enter the character e If you want to change the name press a or b to choose Name then press c and enter the new name using the dial pad up to 16 characters Press OK See Entering Text on page 104 f If you want to change a Fax Tel number do one of the following If you want to change the first Fax Tel number press a or b to choose Fax Tel1 then press c and enter the new fax or telephone number us...

Page 55: ...ime that the machine stays in Copy mode after the last copy operation See Mode Timer in chapter 1 in the Advanced User s Guide b Do one of the following to load your document Place the document face down in the ADF See Using the ADF on page 22 Load your document face down on the scanner glass See Using the scanner glass on page 22 c If you want more than one copy enter the number up to 99 d Press ...

Page 56: ...ons 8 Paper Type 8 If you are copying on special paper set the machine for the type of paper you are using to get the best print quality a Press COPY b Load your document c Enter the number of copies you want d Press a or b to choose Paper Type e Press d or c to choose Plain Paper Inkjet Paper Brother BP71 Brother BP61 Other Glossy or Transparency Press OK f If you do not want to change additional...

Page 57: ...lash memory drive that is inserted in the front of the machine from your computer See PhotoCapture Center for Windows or Remote Setup PhotoCapture Center for Macintosh in the Software User s Guide Using a memory card or USB Flash memory drive 9 Your Brother machine has media drives slots for use with the following popular digital camera media Memory Stick Memory Stick PRO Memory Stick Duo Memory S...

Page 58: ...RTANT The USB direct interface supports only a USB Flash memory drive a PictBridge compatible camera or a digital camera that uses the USB mass storage standard Any other USB devices are not supported 2 Memory card slot Slot Compatible memory cards Upper slot Memory Stick Memory Stick PRO Memory Stick Duo Memory Stick PRO Duo Memory Stick Micro Adapter required Lower slot SD SDHC mini SD Adapter r...

Page 59: ...rectly inserted PHOTO CAPTURE light is blinking the memory card or USB Flash memory drive is being read or written to IMPORTANT DO NOT unplug the power cord or remove the memory card or USB Flash memory drive from the media drive slot or USB direct interface while the machine is reading or writing to the memory card or USB Flash memory drive the PHOTO CAPTURE key is blinking You will lose your dat...

Page 60: ...s on page 52 If you do not want to change any settings press Colour Start to print PhotoCaptureCenter print settings 9 You can change the print settings temporarily The machine returns to its default settings after 3 minutes or if the Mode Timer returns the machine to Fax mode See Mode Timer in chapter 1 in the Advanced User s Guide Note You can save the print settings you use most often by settin...

Page 61: ...rive or data stored on them b Load your document c When you want to scan to a memory card or USB Flash memory drive press SCAN d Press a or b to choose Scan to Media Press OK e Do one of the following To change the quality press a or b to choose Quality Go to step f Press Mono Start or Colour Start to start scanning without changing additional settings f Press d or c to choose Color 150 Color 300 ...

Page 62: ...ou can set a name of your choice using the dial pad Press a or b to choose File Name Enter the new name See Entering Text on page 104 You can only change the first 6 characters Press OK Note Press Clear to delete the current name k Press Mono Start or Colour Start Note You can place multiple documents on the scanner glass and scan them as separate files See Auto Crop in chapter 8 in the Advanced U...

Page 63: ...e print settings a Install the Brother printer driver on the Installation CD ROM See the Quick Setup Guide b From your application choose the Print command c Choose the name of your machine in the Print dialog box and click Properties d Choose the settings you want in the Properties dialog box Media Type Quality Paper Size Page Layout Colour Settings Scaling Use Watermark Print Date Time e Click O...

Page 64: ...go to Scanning using the scan key To scan using a scanner driver at your computer go to Scanning using a scanner driver Scanning using the scan key 11 For more information see Using the Scan key in the Software User s Guide a Press the SCAN key b Choose the scan mode you want Scan to File Scan to Media Scan to E mail Scan to OCR 1 Scan to Image 1 Macintosh users Presto PageManager must be download...

Page 65: ...mount of ink left in the ink cartridge It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the print head assembly IMPORTANT Brother multifunction machines are designed to work with ink of a particular specification and will work to a level of optimum performance and reliability when used with genuine Brother Original ink cartridges Brother cannot guar...

Page 66: ...clicks and then close the ink cartridge cover g The machine will automatically reset the ink dot counter Note If you replaced an ink cartridge for example Black the LCD may ask you to verify that it was a brand new one for example Did You Change Black For each new cartridge you installed press 1 Yes to automatically reset the ink dot counter for that colour If the ink cartridge you installed is no...

Page 67: ... six months of installation Use unopened ink cartridges by the expiration date written on the cartridge package DO NOT dismantle or tamper with the ink cartridge this can cause the ink to leak out of the cartridge Cleaning and checking the machine A Cleaning the scanner glass A a Lift the document cover 1 Clean the scanner glass 2 and the white plastic 3 with a soft lint free cloth moistened with ...

Page 68: ...k text on your printed pages You can clean Black only three colours at a time Cyan Yellow Magenta or all four colours at once Cleaning the print head consumes ink Cleaning too often uses ink unnecessarily IMPORTANT DO NOT touch the print head Touching the print head may cause permanent damage and may void the print head s warranty a Press Menu b Press a or b to choose Ink Management Press OK c Pre...

Page 69: ...The LCD asks you if the print quality is OK for black and three colours Press 1 Yes or 2 No i The LCD asks you if you want to start cleaning Press 1 Yes The machine starts cleaning the print head j After cleaning is finished press Colour Start The machine starts printing the Print Quality Check Sheet again Return to step f k Press Stop Exit If you repeat this procedure at least five times and the ...

Page 70: ...heck Sheet f Check the 600 dpi and 1200 dpi test prints to see if number 5 most closely matches number 0 g Do one of the following If the number 5 samples of both the 600 dpi and 1200 dpi test prints are the best matches press 1 Yes to finish the Alignment Check and go to step j If another test print number is a better match for either 600 dpi or 1200 dpi press 2 No to choose it h For 600 dpi pres...

Page 71: ...ely four weeks depending on the number of pages you print While this message appears on the LCD each operation works in the following way Printing If you click Greyscale in the Advanced tab of the printer driver you can use the machine as a monochrome printer Copying If the paper type is set to Plain Paper or Inkjet Paper you can make copies in monochrome Faxing If the paper type is set to Plain P...

Page 72: ... Connection Fail You tried to poll a fax machine that is not in Polled Waiting mode Check the other fax machine s polling setup Cover is Open The scanner cover is not completely closed Lift the scanner cover and then close it again The ink cartridge cover is not completely closed Firmly close the ink cartridge cover until it clicks Data Remaining Print data is left in the machine s memory Press St...

Page 73: ... the ink cartridges on page 57 Low Temperature The print head is too cold Allow the machine to warm up Media Error The memory card is either corrupted incorrectly formatted or there is a problem with the memory card Put the card firmly into the slot again to make sure it is in the correct position If the error remains check the media drive slot of the machine by putting in another memory card that...

Page 74: ...page 9 The paper is jammed in the machine Remove the jammed paper by following the steps in Printer jam or paper jam on page 71 The Jam Clear Cover is not closed correctly Check the Jam Clear Cover is closed evenly at both ends See Printer jam or paper jam on page 71 No Response Busy The number you dialled does not answer or is busy Verify the number and try again Not Registered You tried to acces...

Page 75: ...chine Open the scanner cover and remove any foreign objects and paper scraps from inside the machine If the error message continues see Transferring your faxes or Fax Journal report on page 68 before disconnecting the machine so you will not lose any important messages Then disconnect the machine from the power for several minutes and reconnect it Unusable Device Disconnect device from front conne...

Page 76: ...ansfer the Fax Journal report to see if there are any faxes you need to transfer See Transferring the Fax Journal report to another fax machine on page 69 Transferring faxes to another fax machine B If you have not set up your Station ID you cannot enter fax transfer mode See Enter personal information Station ID in the Quick Setup Guide a Press Stop Exit to interrupt the error temporarily b Press...

Page 77: ... LCD will ask if you want to transfer the faxes to your PC d Do one of the following To transfer all faxes to your PC press 1 You will be asked if you want a backup print To exit and leave the faxes in the memory press 2 e Press Stop Exit Transferring the Fax Journal report to another fax machine B If you have not set up your Station ID you cannot enter fax transfer mode See Enter personal informa...

Page 78: ...m the ADF that is not jammed b Open the ADF cover c Pull the jammed document out to the left d Close the ADF cover e Press Stop Exit IMPORTANT To avoid document jams close the ADF cover correctly by pushing it gently in the middle Document is jammed inside the ADF unit B a Take out any paper from the ADF that is not jammed b Lift the document cover c Pull the jammed document out to the left d Clos...

Page 79: ...n the memory to your PC or another fax machine so you will not lose any important messages See Transferring your faxes or Fax Journal report on page 68 b Open the Jam Clear Cover 1 at the back of the machine Pull the jammed paper out of the machine c Close the Jam Clear Cover Make sure the cover is closed correctly d If the paper support flap is open close it and then close the paper support Pull ...

Page 80: ...top Exit until the print head moves to the middle Unplug the machine from the power source and take out the paper IMPORTANT If ink gets on your skin or clothing immediately wash it off with soap or detergent g Lift the scanner cover to release the lock Gently push the scanner cover support down and close the scanner cover using both hands h Push the paper tray firmly back into the machine i While ...

Page 81: ...C XXXXX where XXXXX is your model name and make sure that Use Printer Offline is unchecked When you choose the Print Odd Pages and Print Even Pages settings you may see a print error message on your computer as the machine pauses during the printing process The error message will disappear after the machine re starts printing Poor print quality Check the print quality See Checking the print qualit...

Page 82: ...r type If you are printing a photo from your PC set the Media Type in the Basic tab of the printer driver Stains appear on the reverse side or at the bottom of the page Make sure the printer platen is not dirty with ink See Cleaning the machine s printer platen in appendix A in the Advanced User s Guide Make sure you are using Brother Original Innobella ink Make sure you are using the paper suppor...

Page 83: ...party to send the fax again Vertical black lines when receiving The sender s scanner may be dirty Ask the sender to make a copy to see if the problem is with the sending machine Try receiving from another fax machine Received colour fax prints only in black and white Replace the colour ink cartridges that have reached the end of their life and then ask the other person to send the colour fax again...

Page 84: ...rtical black lines when sending Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip Clean the glass strip See Cleaning the scanner glass on page 59 Handling Incoming Calls Difficulty Suggestions The machine Hears a voice as a CNG Tone If Fax Detect is set to On your machine is more sensitive to sounds It may mistakenly interpret certain voices...

Page 85: ...er TWAIN or WIA driver is chosen as the primary source in your scanning application For example in PaperPort 11SE with OCR click File Scan or Get Photo and click Select to choose the Brother TWAIN or WIA driver TWAIN or ICA errors appear when starting to scan Macintosh Hong Kong users only Make sure the Brother TWAIN driver is chosen as the primary source In PageManager click File Select Source TW...

Page 86: ...ble 2 Install the Windows 2000 update using one of the following methods Install MFL Pro Suite from the Installation CD ROM See the Quick Setup Guide Download the latest service pack from the Microsoft web site 3 Wait about 1 minute after you restart the PC and then connect the USB cable 2 Take out the memory card or USB Flash memory drive and put it back in again 3 If you have tried Eject from wi...

Page 87: ...low Network scanning To add port 54925 for Network scanning enter the information below In Name Enter any description for example Brother NetScan In Port number Enter 54925 In Protocol UDP is selected Please refer to the instruction manual that came with your third party Security Firewall Software or contact the software manufacturer Macintosh users Re select your machine in the Device Selector ap...

Page 88: ... Re select your machine in the Device Selector application located in Macintosh HD Library Printers Brother Utilities DeviceSelector or from the model list in ControlCenter2 Cannot connect to wireless network Investigate the problem using the WLAN Report Press Menu key choose Print Reports and then press OK Choose WLAN Report For details see the Network User s Guide Reset the network settings Pres...

Page 89: ...nce on the telephone line you can change the compatibility setting which reduces the modem speed to minimise errors a Press Menu b Press a or b to choose Initial Setup Press OK c Press a or b to choose Compatibility d Press d or c to choose High Normal or Basic for VoIP Basic for VoIP cuts the modem speed to 9 600 bps and turns off ECM except for colour fax sending Unless interference is a recurri...

Page 90: ...ransmit Delayed Fax and Delayed Batch Transmission Station ID Name and Number Remote Fax Options Fax Forwarding Report settings Transmission Verification Report Quick Dial List and Fax Journal History Caller ID history and Outgoing Call Faxes in memory 3 All Settings You can reset all the machine settings back to the settings that were set at the factory Brother strongly recommends you use this op...

Page 91: ...mming helps you take full advantage of all the menu selections your machine has to offer Since your programming is done on the LCD we have created step by step on screen instructions to help you program your machine All you need to do is follow the instructions as they guide you through the menu selections and programming options Menu and features C ...

Page 92: ... alignment 61 Cleaning Black Color All Lets you clean the print head 60 Ink Volume Lets you check the available ink volume See 1 General Setup Mode Timer Off 0Sec 30Secs 1Min 2Mins 5Mins Sets the time to return to Fax mode Paper Type Plain Paper Inkjet Paper Brother BP71 Brother BP61 Other Glossy Transparency Sets the type of paper in the paper tray 17 Paper Size A4 A5 10x15cm Letter Legal Sets th...

Page 93: ...cklight Light Med Dark You can adjust the brightness of the LCD backlight 8 Dim Timer Off 10Secs 20Secs 30Secs You can set how long the LCD backlight stays on for after the last key press See 1 Wallpaper 1 2 3 4 You can choose the wallpaper of the LCD Sleep Mode 1Min 2Mins 3Mins 5Mins 10Mins 30Mins 60Mins You can choose how long the machine will remain idle before it goes into sleep mode Level1 Le...

Page 94: ...ls at an extension or external telephone and use codes to turn the machine on or off You can personalize these codes 41 Auto Reduction On Off Cuts the size of incoming faxes to fit the paper size See 1 Memory Receive Off Fax Forward Fax Storage PC Fax Receive You can set the machine to either forward fax messages store incoming faxes in the memory so you can retrieve them while you are away from y...

Page 95: ...k Prohibits most functions except receiving faxes Distinctive Not available in New Zealand On Off Use with phone company distinctive ringing service allows you to have a voice number and fax number on the one phone line 31 37 Faxability For New Zealand only On Off If you have FaxAbility from Telecom you can use this function to store the ringing pattern of your fax number And if you set in to On y...

Page 96: ...0 255 Enter the Gateway address Node Name BRNXXXXXXXXXXXX Enter the Node name WINS Config Auto Static Chooses the WINS configuration mode WINS Server Primary 000 000 000 000 Secondary 000 000 000 000 Specifies the IP address of the primary or secondary server DNS Server Primary 000 000 000 000 Secondary 000 000 000 000 Specifies the IP address of the primary or secondary server APIPA On Off Automa...

Page 97: ...255 000 255 000 255 000 255 Enter the Subnet mask Gateway 000 255 000 255 000 255 000 255 Enter the Gateway address Node Name BRWXXXXXXXXXXXX Enter the Node name WINS Config Auto Static Chooses the WINS configuration mode WINS Server Primary 000 000 000 000 Secondary 000 000 000 000 Specifies the IP address of the primary or secondary server DNS Server Primary 000 000 000 000 Secondary 000 000 000...

Page 98: ...ur wireless network settings using WPS with a PIN code WLAN Status Status You can see the current wireless network status Signal You can see the current wireless network signal strength SSID You can see the current SSID Comm Mode You can see the current Communication Mode MAC Address You can see your machine s MAC address from the control panel Network I F Wired LAN WLAN You can choose the network...

Page 99: ...nal TAD Manual Choose the receive mode that best suits your needs 27 Date Time Puts the date and time on the LCD and in headings of faxes you send See 2 Station ID Fax Name Set your name and fax number to appear on each page you fax Tone Pulse Not available in New Zealand Tone Pulse Choose the dialling mode 31 Dial Tone Detection No Detection Turns Dial Tone Detection on or off 81 Compatibility Hi...

Page 100: ...nsmission Verification Report and Fax Journal back to the factory default settings All Settings Resets all the machine s settings back to the settings that were set at the factory Local Language Not available in AustraliaandNew Zealand English Spanish Always you to change the LCD language for your country Level1 Level2 Level3 Options Descriptions Page 1 See Advanced User s Guide 2 See Quick Setup ...

Page 101: ...ax Add SpeedDial Delete You can choose a number from the Outgoing Call history and then make a telephone call to it send a fax to it add it to Speed Dial or delete it 43 Caller ID hist Send a fax Add SpeedDial Delete You can choose a number from the Caller ID history and then send a fax to it add it to Speed Dial or delete it 44 Broadcasting Add Number Speed Dial Complete You can send the same fax...

Page 102: ...er fax machine Overseas Mode On Off If you are having difficulty sending faxes overseas set this to On Glass ScanSize A4 Letter Adjust the scan area of the scanner glass to the size of the document 25 Set New Default You can save your fax settings See 1 Factory Reset You can restore all settings to the factory settings Level1 Level2 Level3 Options Descriptions Page 1 See Advanced User s Guide The ...

Page 103: ...le documents placed on the scanner glass to a memory card or USB Flash memory drive one at a time See 2 Set New Default You can save your scan settings Factory Reset You can restore all settings to the factory settings Scan to E mail You can scan a monochrome or a colour document into your E mail application See 1 Scan to OCR 3 You can have your text document converted to an editable text file Sca...

Page 104: ...ge Your machine will adjust the size automatically to the paper size you set Custom 25 400 You can choose the enlargement or reduction ratio for your type of document Paper Type Plain Paper Inkjet Paper Brother BP71 Brother BP61 Other Glossy Transparency Choose the paper type that matches the paper in the tray 48 Paper Size A4 A5 10x15cm Letter Legal Choose the paper size that matches the paper in...

Page 105: ...ss On Preview Skew Adjustment Shadow Revise Off Watermark Copy Watermark Copy On Off If you choose On see the watermark copy settings in the following table You can place a logo or text into your document as a Watermark Current Setting Exit Set New Default You can save your copy settings Factory Reset You can restore all settings to the factory settings Level1 Level2 Level3 Options Descriptions Pa...

Page 106: ...PY Uses a template to place text into your document as a Watermark See 1 Position A B C D E F G H I Pattern Size Small Medium Large Angle 90 45 0 45 90 Transparency 2 1 0 1 2 Colour Red Orange Yellow Blue Green Purple Black Apply 1 See Advanced User s Guide The factory settings are shown in Bold with an asterisk ...

Page 107: ...a See 1 Size Small Medium Large Angle 90 45 0 45 90 Transparency 2 1 0 1 2 Apply Scan Set watermark document and press Start Transparency 2 1 0 1 2 You can place a logo or text into your document as a Watermark by scanning a paper document Apply Option1 Option2 Option3 Option4 Descriptions Page 1 See Advanced User s Guide The factory settings are shown in Bold with an asterisk ...

Page 108: ...s See the print settings in the following table You can print an individual image Enhance Photos Auto Correct Enhance Skin Enhance Scenery Remove Red Eye Monochrome Sepia You can adjust your photos with these settings Search by Date You can search your photos in date order Print All Photos You can print all photos in your memory card or USB Flash memory drive Slide Show The machine starts a Slide ...

Page 109: ...her BP61 Other Glossy Choose the paper type Paper Size 10x15cm 13x18cm A4 Letter When A4 or Letter is chosen 8 x 10cm 9 x 13cm 10 x 15cm 13 x 18cm 15 x 20cm Max Size Choose the paper and print size Brightness Not available when Enhance Photos is chosen Adjusts the brightness Contrast Not available when Enhance Photos is chosen Adjusts the contrast 1 See Advanced User s Guide The factory settings a...

Page 110: ...e Turn this feature off if you want to print whole images or prevent unwanted cropping Borderless On Off Expands the printable area to fit the edges of the paper Date Print Not available for DPOF printing On Off Prints the date on your photo Set New Default You can save your print settings Factory Reset You can restore all the settings to factory settings Option1 Option2 Option3 Option4 Descriptio...

Page 111: ...ing See 1 1 See Advanced User s Guide The factory settings are shown in Bold with an asterisk Level1 Level2 Level3 Options Descriptions Page Outgoing Call Send a fax Add SpeedDial Delete You can choose a number from the Outgoing Call history and then make a telephone call to it send a fax to it add it to Speed Dial or delete it 43 Caller ID hist Send a fax Add SpeedDial Delete You can choose a num...

Page 112: ...en characters Making corrections C If you entered an incorrect letter and want to change it press d to move the cursor under the incorrect character Then press Clear Re enter the correct character You can also back up and insert letters Repeating letters C If you need to enter a letter that is on the same key as the letter before press c to move the cursor to the right before you press the key aga...

Page 113: ...CD Power Source AC 220 to 240 V 50 60Hz Power Consumption 1 Copying Mode Approx 19 5 W 2 Standby Mode Approx 6 W Sleep Mode Approx 3 5 W Off Approx 0 5 W Dimension Weight 8 kg Noise Operating 50 dB or less 3 Temperature Operating Best Print Quality 10 to 35 C 20 to 33 C Humidity Operating Best Print Quality 20 to 80 without condensation 20 to 80 without condensation 180 mm 375 mm 390 mm 370 mm 460...

Page 114: ...raft ISO IEC24712 printed pattern 3 Noise depends on printing conditions ADF automatic document feeder Up to 15 pages Paper 80 gsm A4 or Letter size Document Size ADF Width 148 mm to 215 9 mm ADF Length 148 mm to 355 6 mm Scanner Glass Width Max 215 9 mm Scanner Glass Length Max 297 mm ...

Page 115: ...l Executive Letter A5 A6 JIS B5 Envelopes commercial No 10 DL C5 Monarch JE4 Photo 10 15 cm Photo 2L 13 18 cm Index Card and Postcard 3 Width 98 mm 215 9 mm Length 148 mm 355 6 mm For more details see Paper weight thickness and capacity on page 21 Maximum paper tray capacity Approx 100 sheets of 80 gsm plain paper Photo Paper Tray Paper type Plain paper inkjet paper coated paper and glossy paper 1...

Page 116: ...ng Width ADF 208 mm A4 Scanner Glass 204 mm A4 Printing Width 208 mm Greyscale Levels 64 B W 256 Colour Resolution Horizontal 8 dot mm Vertical Standard 3 85 line mm Mono 7 7 line mm Colour Fine 7 7 line mm Mono Colour Photo 7 7 line mm Mono Superfine 15 4 line mm Mono Speed Dial 100 stations 2 numbers Groups Up to 6 Broadcasting 250 stations Automatic Redial 3 times at 5 minute intervals Memory T...

Page 117: ... of the document Colour Monochrome Yes Yes Copy Width Max 210 mm Multiple Copies Stacks Sorts up to 99 pages Enlarge Reduce 25 to 400 in increments of 1 Copy Speed Monochrome Up to 23 pages minute A4 paper 1 Colour Up to 20 pages minute A4 paper 1 Resolution Mono Prints up to 1200 1200 dpi Colour Prints up to 600 1200 dpi ...

Page 118: ...ry Stick PRO Duo 256 MB 16 GB Memory Stick Micro M2 with adapter SD 16 MB to 2 GB SDHC 4 GB to 16 GB microSD with adapter miniSD with adapter USB Flash memory drive 2 Resolution Up to 1200 2400 dpi File Extension Media Format DPOF ver 1 0 ver 1 1 Exif DCF up to ver 2 1 Image Format Photo Print JPEG 3 AVI 4 MOV 4 Scan to Media JPEG PDF Colour TIFF PDF Monochrome Number of Files Up to 999 files The ...

Page 119: ...ications 111 D PictBridge D Compatibility Supports the Camera Imaging Products Association PictBridge standard CIPA DC 001 Visit http www cipa jp pictbridge for more information Interface USB direct interface ...

Page 120: ...Yes TWAIN Compliant Yes Windows 2000 Professional Windows XP Windows XP Professional x64 Edition Windows Vista Windows 7 Mac OS X 10 4 11 10 5 x 10 6 x 1 WIA Compliant Yes Windows XP 2 Windows Vista Windows 7 ICA Compliant Yes Mac OS X 10 6 x Colour Depth 36 bit colour Processing Input 24 bit colour Processing Output Actual Input 30 bit colour Actual Output 24 bit colour Resolution Up to 19200 192...

Page 121: ...e Paper type and size for each operation on page 20 3 When printing on A4 size paper Resolution Up to 1200 6000 dpi Printing Width 204 mm 210 mm borderless 1 3 Borderless A4 Letter A6 Photo 10 15 cm Index Card 127 203 mm Photo L 89 127 mm Photo 2L 13 18 cm Postcard 1 100 148 mm 2 ...

Page 122: ...ter that has a USB 1 1 interface 2 Third party USB ports are not supported 3 See the Network User s Guide for detailed network specifications USB 1 2 A USB 2 0 interface cable that is no longer than 2 m LAN cable 3 Ethernet UTP cable category 5 or greater Wireless LAN IEEE 802 11b g Infrastructure Ad hoc Mode ...

Page 123: ...on print only via network 64 bit Intel 64 or AMD64 supported CPU Windows Server 2003 R2 printonlyvianetwork Intel Pentium III or equivalent Windows Server 2003 R2 x64 Edition print only via network 64 bit Intel 64 or AMD64 supported CPU 512 MB 1 GB WindowsServer 2008 print only via network Intel Pentium 4or equivalent 64 bit Intel 64 or AMD64 supported CPU 2 GB Windows Server 2008 R2 printonlyvian...

Page 124: ...nt Consumables Black LC67BK Cyan LC67C Magenta LC67M Yellow LC67Y Black Approximately 450 pages 1 Yellow Cyan and Magenta Approximately 325 pages 1 1 Approx cartridge yield is declared in accordance with ISO IEC 24711 For more information about the replacement consumables visit us at http www brother com pageyield What is Innobella Innobella is a range of genuine consumables offered by Brother The...

Page 125: ...ional utility version that is available as a download from http solutions brother com LAN You can connect your machine to a network for Network Printing Network Scanning PC Fax Send PC Fax Receive Windows only access photos from PhotoCapture Center and Remote Setup 1 Also included is Brother BRAdmin Light 2 Network Management software Wireless Network Security SSID 32 chr WEP 64 128 bit WPA PSK TK...

Page 126: ...lephone 41 Custom telephone features on a single line 76 D Dialling a pause 45 access codes and credit card numbers 46 Caller ID history 44 manual 42 Outgoing Call 43 Speed Dial 42 Distinctive Ring setting ring pattern 33 37 turning off 33 37 Document loading 22 23 E Envelopes 11 12 20 21 Error messages on LCD 63 B W Print Only 63 Cannot Detect 64 Cannot Print 64 Comm Error 64 Cover is Open 64 Dat...

Page 127: ...sion telephones 40 41 FaxStream Duet 31 Remote Activation Code 40 41 Remote Deactivation Code 40 41 Ring Delay 29 FaxStream Duet 31 G Greyscale 108 112 H Help LCD messages 83 Menu Table 84 I Ink cartridges ink dot counter 57 replacing 57 Innobella 116 J Jacks EXT External telephone 40 Jams document 70 paper 71 L LCD Liquid Crystal Display 83 Brightness 8 M Macintosh See Software User s Guide Maint...

Page 128: ...s Guide See also Help in the Presto PageManager application Print difficulties 73 75 paper jams 71 printable area 16 resolution 113 specifications 113 Printing on small paper 15 See Software User s Guide Programming your machine 83 Q Quick Dial Group dial changing 46 Search 42 Speed Dial changing 46 setting up by 2 digit location 45 using 42 R Receive Mode External TAD 27 Fax Only 27 Fax Tel 27 Ma...

Page 129: ...urnal report 68 Transparencies 18 21 107 Troubleshooting 73 document jam 70 error messages on LCD 63 if you are having difficulty copying 77 document jam 70 incoming calls 76 Network 79 PhotoCapture Center 78 printing 73 printing received faxes 75 scanning 77 software 78 telephone line or connections 75 paper jam 71 V Volume setting beeper 7 ring 7 speaker 8 W Windows See Software User s Guide Wir...

Page 130: ...w brother com au Solutions Site http solutions brother com Our Technical Support Consultants are available 5 days a week by phone during the hours of 8 30am to 5pm Monday to Friday For New Zealand Only To contact Brother International NZ Limited for support with a Brother product please use the following methods Our Technical Support Consultants are available 7 days a week by phone during the hour...

Page 131: ... on the World Wide Web http www brother com This machine is approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries ...

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