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SERVICE MANUAL

MFC-J5910DW

July 2011
SM-FAX128
8CAN17

Read this manual thoroughly before maintenance work.
Keep this manual in a convenient place for quick and easy reference at all times.

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Summary of Contents for MFC-J5910DW

Page 1: ...idential Inkjet MFC SERVICE MANUAL MFC J5910DW July 2011 SM FAX128 8CAN17 Read this manual thoroughly before maintenance work Keep this manual in a convenient place for quick and easy reference at all times ...

Page 2: ...tates and or other countries PowerPC is a trademark of International Business Machines Corporation Memory Stick Memory Stick PRO Memory Stick PRO Duo Memory Stick Duo MagicGate Memory Stick Memory Stick Micro and M2 are trademarks of Sony Corporation AOSS is a trademark of Buffalo Inc Wi Fi WPA WPA2 Wi Fi Protected Access and Wi Fi Protected Setup are either trademarks or registered trademarks of ...

Page 3: ... 2 1 5 Memory 1 2 1 6 Interface 1 3 1 7 Others 1 3 2 TELEPHONE 1 4 3 FAX 1 4 4 PRINTER 1 4 5 COPY 1 5 6 SCANNER 1 5 7 SOFTWARE 1 5 8 NETWORK 1 6 8 1 Network 1 6 8 2 Wired 1 6 8 3 Wireless 1 6 9 SUPPLIES OPTIONS 1 7 10 SERVICE INFORMATION 1 7 11 PAPER 1 8 11 1 Paper Specifications 1 8 11 2 Printable Area 1 11 CHAPTER 2 ERROR INDICATION AND TROUBLESHOOTING 2 1 1 INTRODUCTION 2 1 1 1 Precautions 2 1 ...

Page 4: ... of paper fed at a time 2 63 4 2 3 Recording paper jam 2 64 4 2 4 Recording paper stained 2 67 4 3 Print image Problems 2 68 4 3 1 Defective images 2 68 4 3 2 Troubleshooting from image defect 2 69 4 4 Software related Problems 2 80 4 4 1 Cannot print data 2 80 4 5 Network Problems 2 81 4 5 1 Cannot make a print through network connection 2 81 4 6 Document Feeding Problems 2 82 4 6 1 Cannot feed d...

Page 5: ...scanner crackles 2 94 4 10 3 Memory card PictBridge does not function no response 2 95 4 10 4 Cannot read data from memory card loaded in the media slot 2 95 4 10 5 Internal memory errors 2 95 4 10 6 Cannot load firmware 2 96 4 10 7 Secure Function Lock related problems 2 96 4 10 8 Problems with Printing with black ink only 2 96 CHAPTER 3 DISASSEMBLY AND ASSEMBLY 3 1 1 SAFETY PRECAUTIONS AND HANDL...

Page 6: ...ASSYs Inner chute ASSY Registration sensor PCB ASSY and actuator PF encoder PF sensor harness unit and actuator PF encoder disk Paper feed motor and Paper pull in roller ASSY 3 104 9 19 Paper Tray ASSY 3 117 CHAPTER 4 ADJUSTMENTS AND UPDATING OF SETTINGS REQUIRED AFTER PARTS REPLACEMENT 4 1 1 IF YOU REPLACE THE HEAD CARRIAGE UNIT OR ENGINE UNIT 4 1 1 1 Update the head property data stored in the E...

Page 7: ...nes Function code 65 4 25 2 12 Adjust margins in borderless printing Function code 66 4 25 2 13 Create head calibration data and write it into flash ROM Function code 02 4 25 2 14 Print out an ADF copy chart and make a copy of that chart in ADF scanning 4 25 2 15 Print out a total quality check pattern 4 25 2 16 Adjust the touch panel Function code 78 4 25 2 17 Switch back to standby 4 25 3 IF YOU...

Page 8: ...tion code 12 User accessible 5 14 1 4 8 Operational Check of Panel PCB Function code 13 5 15 1 4 9 EEPROM Dump and Log Information Transfer Function code 17 User accessible 5 16 1 4 10 Updating of Firmware Using an External Memory Function code 28 5 17 1 4 11 Sensor Operational Check Function code 32 5 18 1 4 12 Backup of Machine Information Function code 46 User accessible 5 20 1 4 13 Setting of ...

Page 9: ...78 5 55 1 4 31 Display of the Equipment s Log Function code 80 User accessible 5 57 1 4 32 Equipment Error Code Indication Function code 82 User accessible 5 62 1 4 33 Assurance Mode Switch Setting Function code 88 User accessible 5 62 2 OTHER SERVICE FUNCTIONS 5 70 2 1 Cancellation of the Pin TX Lock Mode Not applicable to Japanese and U S A models 5 70 2 2 Displaying the Firmware Version 5 70 2 ...

Page 10: ...lar plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details The REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of R...

Page 11: ...ix Confidential Federal Communications Commission FCC Declaration of Conformity USA only Product Name MFC J5910DW ...

Page 12: ... fonctionnement du dispositif EQUIPMENT ATTACHMENT LIMITATIONS Canada only NOTICE This product meets the applicable Industry Canada technical specifications NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement t...

Page 13: ...ect Language when required Wiring information U K only If you need to replace the plug fuse fit a fuse that is approved by ASTA to BS1362 with the same rating as the original fuse Always replace the fuse cover Never use a plug that does not have a cover If in any doubt call a qualified electrician Warning This machine must be earthed The wires in the mains lead are colored in line with the followi...

Page 14: ...not place it in the normal domestic waste stream For products with user replaceable batteries please refer to the users guide for replacement instructions International ENERGY STAR Qualification Statement The purpose of the International ENERGY STAR Program is to promote the development and popularization of energy efficient equipment As an ENERGY STAR Partner Brother Industries Ltd has determined...

Page 15: ...f not avoided may result in damage to property or loss of product functionality Follow all warnings and instructions marked on the machine Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features Electrical Hazard icons alert you to possible electrical shock Improper Setup icons alert you to devices and operations that are n...

Page 16: ...xiv Confidential ...

Page 17: ...xv Confidential ...

Page 18: ... touch the area shaded in the illustration Doing this may cause injury to your fingers by cutting them on the edge of the machine DO NOT carry the machine by holding the scanner cover or the Jam Clear Cover Doing this may cause the machine to slip out of your hands Only carry the machine by placing your hands under the entire machine ...

Page 19: ... Sizes Standard Tray A3 A4 LGR LTR LGL EXE A5 A6 Photo 102 x 152 mm 4 x 6 Indexcard 127 x 203 mm 5 x 8 Photo L 89 x 127 mm 3 5 x 5 Photo 2L 127 x 178 mm 5 x 7 C5 Envelope Com 10 DL Envelope Monarch Photo Tray N A Lower Tray N A Duplex PC Print A4 LTR EXE A5 A6 LGR LGL A3 Copy LTR A4 EXE A5 LGR LGL A3 ADF width length 148 148 mm to 215 9 355 6 mm 5 8 5 8 to 8 5 14 0 Scanner Glass width length Up to...

Page 20: ... Lower Tray N A Auto Duplex Plain ADF Plain Model MFC J5910DW Paper Input sheets Standard Tray 250 80 g m2 Photo Tray N A Lower Tray N A ADF 35 90 g m2 Output Paper Capacity sheets 50 80 g m2 Model MFC J5910DW LCD Size Type 1 9 STN Touch Panel 3 3 TP Model MFC J5910DW Memory Capacity physical megabytes 64 MB Memory Backup with internal flash memory Yes ...

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