Brother MFC-8950DW Basic User'S Manual Download Page 93 | Manualshive

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If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.

You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Identifying your problem

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First, check the following:

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The machine's power cord is connected correctly and the machine's power switch is turned on.
If the machine does not turn on after connecting the power cord, see

Other difficulties

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All of the protective parts have been removed.

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Paper is inserted correctly in the paper tray.

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The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.

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LCD Messages

(See

Error and maintenance messages

If you did not solve your problem with the above checks, identify your problem and then go to the
page suggested below.

Paper handling and Printing problems:

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Printing difficulties

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Paper handling difficulties

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Printing received faxes

Telephone and Fax problems:

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Telephone line or connections

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Handling incoming calls

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Receiving Faxes

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Sending faxes

Copying problems:



Copying difficulties

Troubleshooting

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Summary of Contents for MFC-8950DW

Page 1: ...Basic User s Guide MFC 8950DW MFC 8950DWT Not all models are available in all countries Version 0 USA CAN ...

Page 2: ...ur product on line at http www brother com registration By registering your product with Brother you will be recorded as the original owner of the product Your registration with Brother may serve as confirmation of the purchase date of your product should you lose your receipt may support an insurance claim by you in the event of product loss covered by insurance and will help us notify you of enh...

Page 3: ...ew product register on line at http www brother com registration FAQs frequently asked questions The Brother Solutions Center is our one stop resource for all your Fax Machine Multi Function Center needs You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product http solutions brother com Note You can check here ...

Page 4: ...with ISO IEC 19752 3 Standard toner cartridge 4 High yield toner cartridge 5 Super high yield toner cartridge 6 1 page per job 7 Drum life is approximate and may vary by type of use In USA 1 877 552 MALL 1 877 552 6255 1 800 947 1445 fax http www brothermall com In Canada 1 877 BROTHER http www brother ca Description Item Toner Cartridge Black TN 720 Approx 3 000 pages 1 2 3 TN 750 Approx 8 000 pa...

Page 5: ...E LIKE ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN ANY EVENT BROTHER S LICENSOR S LIABILITY TO YOU FOR ACTUAL...

Page 6: ...le Installer CD ROM In the Box Network User s Guide This Guide provides useful information about wired and wireless network settings and security settings using the Brother machine You can also find supported protocol information for your machine and detailed troubleshooting tips PDF file Installer CD ROM In the Box Wi Fi Direct Guide This Guide provides details on how to configure and use your Br...

Page 7: ...tions brother com Web Connect Guide This Guide provides details about how to configure and use your Brother machine to scan load and view images and files on certain Web sites that provide these services PDF file Brother Solutions Center 2 Which Guide What s in it Where is it ...

Page 8: ...per in the standard paper tray and the optional lower tray 10 Loading paper in the multi purpose tray MP tray 12 Unscannable and unprintable areas 16 Paper settings 17 Paper Size and Type 17 Tray Use in Copy mode 18 Tray Use in Fax mode 18 Tray Use in print mode 19 Acceptable paper and other print media 20 Recommended paper and print media 20 Type and size of paper 20 Handling and using special pa...

Page 9: ...AD telephone answering device 41 Connections 42 Recording an outgoing message OGM 42 Multi line connections PBX 42 External and extension telephones 43 Connecting an external or extension telephone 43 Using external and extension telephones 43 Using a non Brother cordless external handset 44 Using Remote Codes 44 8 Dialing and storing numbers 45 How to dial 45 Manual dialing 45 One Touch dialing 4...

Page 10: ...ting mass storage 56 Changing the default settings for direct print 57 11 How to print from a computer 58 Printing a document 58 12 How to scan to a computer 59 Scanning a document as a PDF file using ControlCenter4 Windows 59 Changing the Scan button settings 62 Before scanning 62 Scan button settings 62 Scanning using the Scan button 64 A Routine maintenance 65 Replacing the consumable items 65 ...

Page 11: ...per is jammed inside the machine 98 Paper is jammed in the duplex tray 102 If you are having difficulty with your machine 105 Setting Dial Tone detection 115 Telephone line interference VoIP 115 Improving the print quality 116 Machine Information 124 Checking the Serial Number 124 Reset functions 124 How to reset the machine 125 C Menu and features 126 On screen programming 126 Menu table 126 Menu...

Page 12: ...k Restricting dialing 3 Sending a fax Additional sending options Additional sending operations Polling overview 4 Receiving a fax Remote Fax Options Additional receiving operations Polling overview 5 Dialing and storing numbers Telephone line services Additional dialing operations Additional ways to store numbers 6 Printing reports Fax reports Reports 7 Making copies Copy settings A Routine mainte...

Page 13: ...azardous situation which if not avoided may result in damage to property or loss of product functionality Prohibition icons indicate actions that must not be performed Electrical Hazard icons alert you to a possible electrical shock Fire Hazard icons alert you to the possibility of fire Hot Surface icons warn you not to touch machine parts that are hot Notes tell you how you should respond to a si...

Page 14: ...mentation on the Installer CD ROM by following the instructions below a Turn on your computer Insert the Installer CD ROM into your CD ROM drive Note If the Brother screen does not appear automatically go to My Computer Computer double click the CD ROM icon and then double click start exe b If the model name screen appears click your model name c If the language screen appears click your language ...

Page 15: ...d from the Help selection in the Nuance PaperPort 12SE application Presto PageManager User s Guide Macintosh users Note Presto PageManager is available as a download from http nj newsoft com tw download brother PM9SEInstaller_BR_multilang dmg The complete Presto PageManager User s Guide can be viewed from the Help selection in the Presto PageManager application How to find Network setup instructio...

Page 16: ...b Connect Guide 1 This Guide provides details about how to configure and use your Brother machine to scan load and view images and files on certain Web sites that provide these services Accessing Brother Support Windows 1 You can find all the contacts you will need such as Web support Brother Solutions Center Customer Service and Brother Authorized Service Centers in Brother numbers uu page i and ...

Page 17: ...ort Brother Solutions Center on the Installer CD ROM Double click the Brother Support icon The following screen will appear To download and install Presto PageManager click Presto PageManager To register your machine from the Brother Product Registration Page http www brother com registration click On Line Registration For the latest news and product support information http solutions brother com ...

Page 18: ...o double rings Redial Pause Redials the last number called It also inserts a pause when programming quick dial numbers or when dialing a number manually Quick Dials Show One Touch dials on the Touchscreen 4 Dial pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine This function transfers to the touchscreen when you store quick dial number...

Page 19: ...01 01 2012 11 00 AM 01 COPY Web Scan Fax Copy Menu Menu Machine Status Description Ready Mode The machine is ready to print in Sleep mode there is no print data or the power switch is off Receiving Data Green blinking The machine is either receiving data from the computer processing data in memory or printing data Data Remaining in Memory Green Print data remains in the machine s memory ...

Page 20: ...indicator Shows machine s security status Appears when you turn on Secure Function Lock or Setting Lock 9 Mode Buttons Copy Puts the machine in Copy mode Fax Puts the machine in Fax mode Scan Puts the machine in Scan mode 10 Warning icon Appears when there is an error or maintenance message press the Warning icon to view it and then press Stop Exit to return to the Ready screen 11 Direct Print Let...

Page 21: ...us It may damage the machine The following steps show how to change a setting in the machine In this example the LCD back light setting is changed from Light to Dark a Press Menu b Press a or b to display General Setup Press General Setup c Press a or b to display LCD Settings Press LCD Settings d Press Backlight e Press Dark f Press Stop Exit General Setup Fax Printer Print Reports Menu Tray Sett...

Page 22: ...r tray and the optional lower tray 2 You can load up to 500 sheets in the standard paper tray Tray 1 and 500 sheets in the optional lower tray Tray 2 1 Paper can be loaded up to the maximum paper mark on the right hand side of the paper tray For recommended paper to use seeAcceptable paper and other print media uu page 20 1 Tray 2 is standard on MFC 8950DWT Printing on plain paper thin paper or re...

Page 23: ... c Fan the stack of paper well to avoid paper jams and misfeeds d Put paper in the tray and make sure The paper is below the maximum paper mark 1 Overfilling the paper tray will cause paper jams The side to be printed on must be face down The paper guides touch the sides of the paper so it will feed correctly e Put the paper tray firmly back in the machine Make sure that it is completely inserted ...

Page 24: ...ay MP tray 2 You can load up to 3 envelopes or special print media in the MP tray or up to 50 sheets of plain paper Use this tray to print or copy on thick paper bond paper labels or envelopes For recommended paper to use see Acceptable paper and other print media uu page 20 Printing on plain paper thin paper recycled paper and bond paper from the MP tray 2 a Open the MP tray and lower it gently 1...

Page 25: ...the maximum paper mark 1 The side to be printed on must be face up with the leading edge top of the paper in first The paper guides touch the sides of the paper so it will feed correctly d Lift up the support flap to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine 1 2 1 ...

Page 26: ...pes from the MP tray 2 Before loading press the corners and sides of the envelopes to make them as flat as possible a Open the back cover face up output tray b Open the MP tray and lower it gently c Pull out the MP tray support 1 and unfold the flap 2 1 2 ...

Page 27: ...per mark 1 The side to be printed on must be face up e Send the print data to the machine Note Remove each printed envelope immediately to prevent a paper jam If your thick paper curls during printing put only one sheet at a time in the MP tray and open the back cover face up output tray to let the printed pages exit to the face up output tray f Close the back cover face up output tray 1 ...

Page 28: ...ent Size Top 1 Bottom 3 Left 2 Right 4 Fax Sending Letter 0 12 in 3 mm 0 16 in 4 mm A4 0 12 in 3 mm ADF 0 04 in 1 mm Scanner Glass 0 12 in 3 mm Legal 0 12 in 3 mm 0 16 in 4 mm Copy Letter 0 16 in 4 mm 0 16 in 4 mm a single copy or a 1 in 1 copy A4 0 16 in 4 mm 0 12 in 3 mm Legal 0 16 in 4 mm 0 16 in 4 mm Scan Letter 0 12 in 3 mm 0 12 in 3 mm A4 0 12 in 3 mm 0 12 in 3 mm Legal 0 12 in 3 mm 0 12 in ...

Page 29: ...ing Press Tray Setting d Do one of the following To set the paper type for the MP Tray press a or b to display MP Tray Press MP Tray To set the paper type for Tray 1 press a or b to display Tray 1 Press Tray 1 To set the paper type for Tray 2 press a or b to display Tray 2 Press Tray 2 1 if you installed Tray 2 e Press d or c to display the paper size options Press Letter A4 Legal Executive A5 A5 ...

Page 30: ... Use in Fax mode 2 Note You can use four sizes of paper for printing faxes Letter A4 Legal or Folio When a suitable size is not in any of the trays received faxes will be stored in the machine s memory and Size mismatch will appear on the LCD For details see Error and maintenance messages uu page 83 If the tray is out of paper and received faxes are in the machine s memory No Paper will appear on ...

Page 31: ...rint a Press Menu b Press a or b to display General Setup Press General Setup c Press a or b to display Tray Setting Press Tray Setting d Press a or b to display Tray Use Print Press Tray Use Print e Press Tray 1 Only Tray 2 Only 1 MP Only MP T1 T2 1 or T1 T2 1 MP f Press Stop Exit 1 The Tray 2 Only and T2 appear only if Tray 2 is installed ...

Page 32: ...e paper immediately after printing Before you buy a lot of paper test a small quantity to make sure the paper is suitable Use labels that are designed for use in laser machines Recommended paper and print media 2 Type and size of paper 2 The machine feeds paper from the installed standard paper tray multi purpose tray or optional lower tray The names for the paper trays in the printer driver and t...

Page 33: ...xecutive A5 A5 Long Edge A6 B6 Folio 1 Plain paper Thin paper Recycled paper up to 500 20 lb 80 g m2 Multi purpose Tray MP Tray Width 3 to 8 5 in 76 2 to 215 9 mm Length 5 to 14 in 127 to 355 6 mm Plain paper Thin paper Thick paper Thicker paper Bond paper Recycled paper Envelopes Labels 50 sheets 20 lb 80 g m2 3 Envelopes Optional Lower Tray Tray 2 2 Letter A4 Legal B5 Executive A5 B6 Folio 1 Pla...

Page 34: ...F 200 C If you use bond paper paper having a rough surface or paper that is wrinkled or creased the paper may exhibit degraded performance Types of paper to avoid 2 Important Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is extremely smooth or shiny that is curled or warped 1 A curl of 0 08 in 2 mm or greater may cause ja...

Page 35: ...ples snaps or tie strings with self adhesive closures that are of a baggy construction that are not sharply creased that are embossed have raised writing on them that were previously printed by a laser machine that are pre printed on the inside that cannot be arranged neatly when stacked that are made of paper that weighs more than the paper weight specifications for the machine with edges that ar...

Page 36: ...labels with spaces may result in labels peeling off and causing serious jams or print problems All labels used in this machine must be able to withstand a temperature of 392 F 200 C for a period of 0 1 seconds Labels can only be fed through the MP tray Types of labels to avoid 2 Do not use labels that are damaged curled wrinkled or an unusual shape Important Avoid feeding labels with the carrier s...

Page 37: ...dboard newspaper or fabric To avoid damaging your machine while using the ADF DO NOT pull on the document while it is feeding Note To scan documents that are not suitable for the ADF see Using the scanner glass uu page 26 It is easier to use the ADF if you are loading a multiple page document Make sure documents with correction fluid or written with ink are completely dry a Unfold the ADF document...

Page 38: ...time Document Sizes Supported 3 How to load documents 3 Note To use the scanner glass the ADF must be empty a Lift the document cover b Using the document guidelines on the left and top place the document face down in the upper left corner of the scanner glass c Close the document cover Important If the document is a book or is thick do not slam the cover or press on it Length Up to 14 in 355 6 mm...

Page 39: ...r document Place the document face up in the ADF See Using the automatic document feeder ADF uu page 25 Load your document face down on the scanner glass See Using the scanner glass uu page 26 c Set the scanner glass size fax resolution or contrast if you want to change them Note For the following advanced fax sending operations and settings uu Advanced User s Guide Sending a fax Duplex Fax 2 side...

Page 40: ...als on the control panel and a One Touch button on the Touchscreen For details see How to dial uu page 45 f Press Start Faxing from the ADF The machine starts scanning the document Faxing from the scanner glass If Real Time TX is On the machine will send the document without asking if there are additional pages to scan If you press Start the machine starts scanning the first page Do one of the fol...

Page 41: ... the Transmission Verification Report as proof that you sent a fax This report lists the receiving party s name or fax number the time and date of transmission duration of transmission number of pages sent and whether or not the transmission was successful There are several settings available for the Transmission Verification Report On Prints a report after every fax you send On Image Prints a rep...

Page 42: ...ansmission Verification Report if Real Time Transmission is set to Off See Advanced User s Guide Real Time Transmission If the transmission is successful OK will appear next to RESULT on the Transmission Verification Report If the transmission is not successful NG will appear next to RESULT ...

Page 43: ...iving incoming calls See Voice Mail uu page 38 for instructions on setting up your machine using this service Will you be using a Telephone Answering Device on the same telephone line as your Brother machine Your external telephone answering device TAD will automatically answer every call Voice messages are stored on the external TAD and fax messages are printed Choose External TAD as your receive...

Page 44: ...s Initial Setup c Press a or b to display Receive Mode Press Receive Mode Note If you cannot change the Receive Mode make sure the Distinctive Ring feature is set to Off See Distinctive Ring uu page 39 d Press Fax Only Fax Tel External TAD or Manual e Press Stop Exit The LCD will display the current receive mode in Fax mode ...

Page 45: ... mode only uu page 34 and Ring Delay uu page 34 Manual 5 Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring Receive feature To receive a fax in Manual mode lift the handset of the external telephone or press Hook When you hear fax tones short repeating beeps press Start and then press Receive to receive a fax You can also use the Easy Receive feature ...

Page 46: ...Time Fax Tel mode only 5 When somebody calls your machine you and your caller will hear the normal telephone ring sound The number of rings is set by the Ring Delay setting If the call is a fax then your machine will receive it however if it is a voice call the machine will sound the F T ring a fast double ring for the time you have set in the F T Ring Time setting If you hear the F T ring it mean...

Page 47: ...then press Receive to receive the Fax If you answered at an extension telephone press l51 See Using external and extension telephones uu page 43 Note If this feature is set to On but your machine does not connect a fax call when you lift an extension telephone handset press the fax receive code l51 If you send faxes from a computer on the same telephone line and the machine intercepts them set Eas...

Page 48: ...ive d Press a or b to display Forward Page Store Press Forward Page Store e Press PC Fax Receive f The LCD shows a reminder to start the PC FAX Receiving program on your computer If you have started the PC FAX Receiving program press OK If you have not started the PC FAX Receiving program see uu Software User s Guide PC FAX receiving g Press a or b to display USB or your computer name if the machi...

Page 49: ... your application select File and then Print The Print dialog box will be displayed The steps may vary depending on your application b Select the Brother PC FAX v 3 c Click OK The Brother PC FAX user interface will be displayed d Enter the recipient s fax number using your computer keyboard or by clicking the numeric keypad of the Brother PC FAX user interface You can also select a stored number f...

Page 50: ...lls through two different telephone numbers on that one line Brother uses the term Distinctive Ring but telephone companies market the service under a variety of names such as Custom Ringing Personalized Ring Smart Ring RingMaster Ident A Ring Ident A Call Data Ident A Call Teen Ring and SimpleBiz Fax Alternate Number Ringing This service establishes a second telephone number on the same line as y...

Page 51: ...umber is ringing This is one way you can have a separate telephone number for your machine Note Please call your telephone company for availability and rates What does Brother s distinctive ring do 7 The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company s Distinctive Ring service The new telephone number on your line ...

Page 52: ...2 ring patterns and then answer with a fax tone When the voice number is called the machine will not answer Registering the distinctive ring pattern Very important 7 After you have set the Distinctive Ring feature to On your Distinctive Ring number will receive faxes automatically The receive mode is automatically set to Manual and you cannot change it to another receive mode while Distinctive Rin...

Page 53: ... sent by a sending fax machine If it hears them it will take over the call and receive the fax If it does not hear them it will let your TAD take a voice message and the display will show Telephone The external TAD must answer within four rings we recommend you set it to two rings This is because your machine cannot hear the CNG tones until the external TAD has picked up the call The sending machi...

Page 54: ...hine time to listen for fax tones b Limit your speaking to 20 seconds c End your 20 second message by giving your Fax Receive Code for people sending manual faxes For example After the beep leave a message or press l51 and Start to send a fax Note We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a loud voice You may try leaving out thi...

Page 55: ...machine answers a voice call and pseudo double rings for you to take over you can take the call at an extension telephone by pressing the Telephone Answer Code 51 See F T Ring Time Fax Tel mode only uu page 34 Using an external telephone Connected to the EXT jack of the machine 7 If you answer a fax call at the external telephone connected to the EXT jack of the machine you can make the machine re...

Page 56: ...e Answer Code 7 If you receive a voice call and the machine is in F T mode it will start to sound the F T ring pseudo double ring after the initial ring delay If you pick up the call on an extension telephone you can turn the F T ring off by pressing 51 make sure you press this between the rings If the machine answers a voice call and pseudo double rings for you to take over you can take the call ...

Page 57: ...To dial One Touch numbers 17 to 32 press the button and then press the Quick Dial button you want to call Speed dialing 8 a Press Address Book b Press the three digit Speed Dial number you want to call You can also display the Speed Dial numbers in alphabetical order by pressing the button on the Touchscreen c Press Send a fax or Send a E mail d Press Start Note If the LCD shows Not Registered whe...

Page 58: ...he letter is not stored One Touch Dial number and Speed Dial numbers stored without the name cannot be retrieved by the Search function LDAP search 8 If the machine is connected to your LDAP server you can search for information such as fax numbers and E mail addresses from your server See How to set up LDAP uu Network User s Guide Fax redial 8 If you are sending a fax manually and the line is bus...

Page 59: ...cal power the numbers stored in the memory will not be lost A scan profile is the resolution and other scan settings that you choose when you store a number For example you can select Standard Fine S Fine or Photo for the Fax option and Standard Fine or Photo for IFAX Or you can select Color 100 dpi Color 200 dpi Color 300 dpi Color 600 dpi Color Auto Gray 100 dpi Gray 200 dpi Gray 300 dpi Gray Au...

Page 60: ...hoose Signed PDF from Administrator in Web Based Management How to install a certificate uu Network User s Guide Step 1 Enter One Touch or SpeedDial Location Step 2 Enter Name Step 3 Select Registration Type Step 4 Enter Number or E mail Address Step 5 Select Resolution Step 6 Select File type One Touch or Speed Dial Enter the name you want to store or Press OK Fax Enter the Fax Number Standard Fi...

Page 61: ...en will not work Choose a different number c Do one of the following Enter the name up to 15 characters by pressing the buttons on the Touchscreen See Entering text uu page 167 to help you enter letters Press OK Press OK to store the number or E mail address without a name d Press d or c to select Fax IFAX E Mail B W PDF E Mail B W TIFF E Mail Color PDF E Mail Color JPEG E Mail Color XPS E Mail Gr...

Page 62: ... l If you chose E Mail B W TIFF go to step m j Select the resolution from 100 dpi 200 dpi 300 dpi 600 dpi or Auto If you chose E Mail Color PDF go to step l If you chose E Mail Color JPEG or E Mail Color XPS go to step m k Select the resolution from 100 dpi 200 dpi 300 dpi or Auto If you chose E Mail Gray PDF go to step l If you chose E Mail Gray JPEG or E Mail Gray XPS go to step m l Select the P...

Page 63: ...acters each or E mail address up to 60 characters each See Entering text uu page 167 to help you enter letters Press OK Note If you selected an E mail Registration Type in step e and save the E mail address you can only use the E mail address when you are in Scan mode If you selected the IFAX Registration Type in step e and save the E mail address you can only use the E mail address when you are i...

Page 64: ...ocation number 001 300 Press OK o When the LCD displays your settings press OK to confirm p Press Stop Exit Changing or Deleting One Touch and Speed Dial numbers 8 You can change or delete a One Touch or Speed Dial number that has already been stored If the stored number has a scheduled job such as a delayed fax or a fax forwarding number it will be dimmed on the LCD You cannot select the number t...

Page 65: ...lution press one of the available resolution options displayed on the Touchscreen If you chose PDF Type press one of the available file type options displayed on the Touchscreen Note How to change the stored name or number If you want to change a character press d or c to position the cursor under the character you want to change and then press Re enter the character The LCD will display your new ...

Page 66: ...6 c Press Start Stop copying 9 To stop copying press Stop Exit Copy settings 9 Press Copy and then press d or c to choose the setting you want You can change the following copy settings Basic User s Guide For details about changing the following settings Paper Settings uu pages 17 18 Tray Setting Paper Size and Type Tray Use Copy Advanced User s Guide For details about changing the following setti...

Page 67: ...on your application and operating system a From the menu bar of an application click File then Print b Choose Brother MFC XXXX Printer 1 and check the Print to file box 2 Click Print c Choose the folder you want to save the file to and enter the file name if you are prompted to If you are prompted for a file name only you can also specify the folder you want to save the file in by entering the dir...

Page 68: ...p mode the LCD does not show any information even if you connect a USB flash memory drive to the USB direct interface Press the Touchscreen or any key to wake up the machine Press Direct Print on the Touchscreen the LCD will show the USB memory menu b Press Direct Print Note If your machine has been set to Secure Function Lock On you may not be able to access Direct Print See Advanced User s Guide...

Page 69: ... to print the data i Press Stop Exit Important To prevent damage to your machine DO NOT connect any device other than a digital camera or USB Flash memory drive to the USB direct interface DO NOT remove the USB Flash memory drive or digital camera from the USB direct interface until the machine has finished printing Changing the default settings for direct print 10 You can change the default setti...

Page 70: ... the Installer CD ROM See Quick Setup Guide b From your application choose the Print command c Choose the name of your machine in the Print dialog box and click Properties or Preferences depending on the application you are using d Choose the settings you want in the Properties dialog box and then click OK Paper Size Orientation Copies Media Type Resolution Print Settings Multiple Page Duplex Book...

Page 71: ...er4 eliminates the need to manually launch specific applications You can use ControlCenter4 on your computer a Load your document See How to load documents uu page 25 b Open ControlCenter4 by clicking Start All Programs Brother XXX XXXX where XXX XXXX is your model name ControlCenter4 The ControlCenter4 application will open c Choose Home Mode or Advanced Mode before you use ControlCenter4 and the...

Page 72: ...that PDF pdf is selected from the File Type pull down list 2 You can enter the file name you want to use for the document 3 You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution pull down list 5 You can choose the document size from the Document Size pull down list f Click OK 1 2 4 5 3 ...

Page 73: ...How to scan to a computer 61 12 g Click File The machine starts the scanning process The folder where the scanned data is saved will open automatically ...

Page 74: ...P address if network scanning does not work See Software User s Guide Configuring Network Scanning Windows Scan button settings 12 You can change your machine s Scan button settings using ControlCenter4 a Open ControlCenter4 by clicking Start All Programs Brother XXX XXXX where XXX XXXX is your model name ControlCenter4 The ControlCenter4 application will open b Make sure the machine you want to u...

Page 75: ...ist 2 You can enter the file name you want to use for the document 3 You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution pull down list 5 You can choose the document size from the Document Size pull down list f Click OK 1 2 4 5 3 ...

Page 76: ... following If you want to change the duplex setting press Duplex Scan Then press Off DuplexScan LongEdge or DuplexScan ShortEdge To start scanning without changing additional settings go to step g g Press Start The machine starts the scanning process Note The following scan modes are available Scan to USB Network Windows FTP E mail Server E Mail Scan to PC Image Scan to PC OCR Scan to PC File Scan...

Page 77: ...e sided pages 2 Approx cartridge yield is declared in accordance with ISO IEC 19752 3 Standard toner cartridge 4 High yield toner cartridge 5 Super high yield toner cartridge Routine maintenance A Toner cartridge Drum unit See Replacing the toner cartridge uu page 67 Order No TN 720 TN 750 TN 780 See Replacing the drum unit uu page 75 Order No DR 720 TN 720 TN 750 TN 780 LCD messages Consumable it...

Page 78: ...tions keeping it separate from domestic waste If you have questions call your local waste disposal office We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside If you use paper that is not a direct equivalent for the recommended paper the life of consumable items and machine parts may be reduced The projected life for each...

Page 79: ...e recommend that you use only Genuine Brother Brand toner cartridges When you want to buy toner cartridges please call Brother Customer Service If you print graphics bold text charts Web pages with borders and other types of printouts that consist of more than simple text the amount of toner used will increase We recommend that you clean the machine when you replace the toner cartridge See Advance...

Page 80: ...ide the machine b Press the front cover release button and then open the front cover c Take out the drum unit and toner cartridge assembly WARNING HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine ...

Page 81: ...e illustration d Push down the green lock lever and take the toner cartridge out of the drum unit WARNING DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire It could explode resulting in injuries DO NOT use flammable substances any type of spray or an organic solvent liquid containing alcohol or ammonia to clean the inside or outside of the product Doing so could ...

Page 82: ...oner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge Go to http www brother com original index html for instructions on how to return your used consumable items to the Brother collection program If you choose not to return your used consumable please discard the used consumable according to local regulations keeping it separate from domestic waste If yo...

Page 83: ...n the Brother machine may cause damage to the machine and or may result in unsatisfactory print quality In addition use of third party toner and or cartridges may trigger incorrect status messages cause the printer to stop prematurely or otherwise malfunction Our limited warranty coverage does not apply to any problem that is caused by the use of third party toner and or cartridges To protect your...

Page 84: ...e that you put in the toner cartridge correctly or it may separate from the drum unit h Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times Note Be sure to return the tab to the home position a 1 If you do not printed pages may have a vertical stripe i Put the drum unit and toner cartridge assembly back into the machine 1 ...

Page 85: ...il the LCD clears the Please Wait message and returns to Ready mode Cleaning the corona wire A If you have print quality problems or the LCD shows Drum Error clean the corona wire as follows a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine b Press the front cover release button and then open the front cover ...

Page 86: ...of the machine Important We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner Handle the drum unit and toner cartridge assembly carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water To prevent damage to the machine from static electricity DO NOT tou...

Page 87: ...tely 30 000 pages The actual number of pages that your drum will print may be significantly less than this estimate Because we have no control over the many factors that determine the actual drum life we cannot guarantee a minimum number of pages that will be printed by your drum For best performance use only genuine Brother toner The machine should be used only in a clean dust free environment wi...

Page 88: ...instructions included with the new drum unit See Resetting the drum counter uu page 80 Replacing the drum unit A Important While removing the drum unit handle it carefully because it may contain toner If toner scatters on your hands or clothes wipe or wash it off with cold water at once Every time you replace the drum unit clean the inside of the machine See Advanced User s Guide Cleaning and chec...

Page 89: ...ou touch the internal parts of the machine Important We recommend that you place the drum unit and toner cartridge assembly on a clean flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration d Push down the green lock lever and take the ...

Page 90: ...ock Instead use only a dry lint free cloth See Product Safety Guide To use the product safely Important Handle the toner cartridge carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations We recommend that you place the toner cartridge on a clean flat level stable su...

Page 91: ...oose not to return your used consumable please discard the used consumable according to local regulations keeping it separate from domestic waste If you have questions call your local waste disposal office e Unpack the new drum unit f Put the toner cartridge firmly into the new drum unit until you hear it lock into place If you put the cartridge in correctly the green lock lever will lift automati...

Page 92: ... new one you need to reset the drum counter by completing the following steps Important Do not reset the drum counter when you only replace the toner cartridge a Press Stop Exit to interrupt the error temporarily b Press Menu c Press a or b to display Machine Info Press Machine Info d Press Reset Menu e Press Drum f The machine will display Reset Drum Press Yes g Press Stop Exit ...

Page 93: ...ctive parts have been removed Paper is inserted correctly in the paper tray The interface cables are securely connected to the machine and the computer or the wireless connection is set up on both the machine and your computer LCD Messages See Error and maintenance messages uu page 83 If you did not solve your problem with the above checks identify your problem and then go to the page suggested be...

Page 94: ...82 Scanning problems Scanning difficulties uu page 112 Software and Network problems Software difficulties uu page 112 Network difficulties uu page 113 ...

Page 95: ...ake out the toner cartridge and put it back into the drum unit again Put the drum unit and toner cartridge assembly back in the machine Comm Error Poor telephone line quality caused a communication error Send the fax again or connect the machine to another telephone line If the problem continues call the telephone company and ask them to check your telephone line Connection Fail You tried to poll ...

Page 96: ...rror message appears again replace the DIMM with a new one See Advanced User s Guide Installing extra memory Disconnected The other person or other person s fax machine stopped the call Try to send or receive again Document Jam The document was not inserted or fed correctly or the document scanned from the ADF was too long See Document is jammed in the top of the ADF unit uu page 91 or Using the a...

Page 97: ...the machine See Paper is jammed in paper tray 1 or tray 2 uu page 94 Limit Exceeded The printing limit set by Secure Function Lock 2 0 was reached Contact your administrator to check your Secure Function Lock Settings Log Access Error The machine could not access the print log file in the server Contact your administrator to check the Store Print Log to Network settings For detailed information uu...

Page 98: ...ng or copy operation in progress Do one of the following Press Start to send or copy the scanned pages Press Stop Exit and wait until the other operations in progress finish and then try again Clear the faxes from the memory Print the faxes that are stored in the memory to restore the memory to 100 Then turn off Fax Storage to avoid storing more faxes in the memory See Advanced User s Guide Printi...

Page 99: ...to save Replace Parts Drum Unit It is time to replace the drum unit Replace the drum unit See Replacing the drum unit uu page 76 The drum unit counter was not reset when a new drum was installed Reset the drum unit counter See Replacing the drum unit uu page 76 Replace Parts Fuser Unit It is time to replace the fuser unit Call Brother Customer Service or a Brother Authorized Service Center to repl...

Page 100: ...ined in the printer driver is not usable for the tray you use Choose a paper size which is supported by the tray shown on the LCD See Paper Size and Type uu page 17 Size Error DX The paper size defined in the printer driver and the control panel menu is not available for automatic duplex printing Press Stop Exit Choose a paper size which is supported by the duplex tray The paper size you can use f...

Page 101: ...chine off and then on again Unusable Device A USB device or USB Flash memory drive that is encrypted or not supported has been connected to the USB direct interface Unplug the device from the USB direct interface See the specifications for supported USB Flash memory drives in Printing data from a USB Flash memory drive or digital camera supporting mass storage uu page 55 Wrong Paper Size The machi...

Page 102: ... Stop Exit Enter the fax number to which faxes will be forwarded f Press Start Transferring faxes to your PC B You can transfer the faxes from your machine s memory to your PC a Make sure that you have installed MFL Pro Suite on your PC and then turn on PC Fax Receiving on the PC From the Windows Start menu select All Programs Brother MFC XXXX PC FAX Receiving and select Receive XXXX is your model...

Page 103: ... or tears be sure you remove all small paper scraps to prevent future jams d Close the ADF cover e Press Stop Exit Document is jammed under the document cover B a Take out any paper from the ADF that is not jammed b Lift the document cover c Pull the jammed document out to the right If the document rips or tears be sure you remove all small paper scraps to prevent future jams d Close the document ...

Page 104: ...ece of stiff paper such as cardstock into the ADF to push any small paper scraps through c Close the document cover d Press Stop Exit Document is jammed at the output tray B a Take out any paper from the ADF that is not jammed b Pull the jammed document out to the right c Press Stop Exit ...

Page 105: ...nd prevents paper jams Paper is jammed in the MP tray B If the LCD shows Jam MP follow these steps a Remove the paper from the MP tray b Remove any jammed paper from in and around the MP tray c Fan the paper stack and then put it back in the MP tray d When loading paper in the MP tray make sure that the paper stays under the maximum paper height guides 1 on both sides of the tray e Press Start to ...

Page 106: ...e both hands to slowly pull out the jammed paper Note Pulling the jammed paper downward allows you to remove the paper easier c Make sure that the paper is below the maximum paper mark in the paper tray While pressing the green paper guide release lever slide the paper guides to fit the paper size Make sure that the guides are firmly in the slots d Put the paper tray firmly back in the machine ...

Page 107: ...on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine b Press the front cover release button and then open the front cover c Slowly take out the drum unit and toner cartridge assembly The jammed paper may be pulled out with the drum unit and toner cartridge assembly or this may release the paper so you can pull it out from inside of the machine ...

Page 108: ... recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner Handle the drum unit and toner cartridge assembly carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in ...

Page 109: ...internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine e Pull the green tabs at the left and right hand sides toward you and fold down the fuser cover 1 f Using both hands gently pull the jammed paper out of the fuser unit 1 ...

Page 110: ...nto the machine j Close the front cover of the machine Paper is jammed inside the machine B If the LCD shows Jam Inside follow these steps a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine b Pull the paper tray completely out of the machine 1 ...

Page 111: ...ou to remove the paper easier d Press the front cover release button and then open the front cover e Slowly take out the drum unit and toner cartridge assembly The jammed paper may be pulled out with the drum unit and toner cartridge assembly or this may release the paper so you can pull it out from inside of the machine ...

Page 112: ...you accidentally spill or scatter toner Handle the drum unit and toner cartridge assembly carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Note The drum unit and toner cartridge are two separate parts Make sure both are installed as an a...

Page 113: ...paper if there is any inside the drum unit g Put the toner cartridge back into the drum unit until you hear it lock into place If you put the cartridge in correctly the green lock lever on the drum unit will lift automatically Note Make sure that you put in the toner cartridge correctly or it may separate from the drum unit ...

Page 114: ...ide the machine will print incomplete data from your computer Before you turn on the machine delete the print spool job on your computer Paper is jammed in the duplex tray B If the LCD shows Jam Duplex follow these steps a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine b Pull the paper tray completely out of the machine c Open the...

Page 115: ... extremely hot Wait for the machine to cool down before you touch the internal parts of the machine d Using both hands gently pull the jammed paper out of the back of the machine e Close the back cover f Pull the duplex tray completely out of the machine g Pull the jammed paper out of the machine or out of the duplex tray ...

Page 116: ...104 h Make sure that the jammed paper does not remain under the machine from static electricity i Put the duplex tray back into the machine j Put the paper tray firmly back into the machine ...

Page 117: ...ck See what s printing Click Printer in the menu bar Make sure that Use Printer Offline is unchecked Windows Vista and Windows Server 2008 Click the Start button Control Panel Hardware and Sound and then Printers Right click Brother MFC XXXX Printer Make sure that Use Printer Offline is unchecked Windows XP and Windows Server 2003 Click the Start button and choose Printers and Faxes Right click Br...

Page 118: ...ng time Check that the back cover is firmly closed and the duplex tray is firmly installed Add optional memory See Advanced User s Guide Installing extra memory The machine does not print from Adobe Illustrator Try to reduce the print resolution See Software User s Guide Printing for Windows See Software User s Guide Printing and Faxing for Macintosh Poor print quality See Improving the print qual...

Page 119: ...anual for more information Printing received faxes Difficulties Suggestions Condensed print Horizontal streaks Top and bottom sentences are cut off Missing lines Usually this is caused by a poor telephone connection Make a copy if your copy looks good you probably had a bad connection with static or interference on the telephone line Ask the other party to send the fax again Vertical black lines w...

Page 120: ...ialing the number Wait to hear fax receiving tones before pressing Start If there is no dial tone connect a known working telephone and telephone line cord to the jack Then lift the external telephone s handset and listen for a dial tone If there is still no dial tone ask your telephone company to check the line and or wall jack The machine does not answer when called Make sure the machine is in t...

Page 121: ... see Distinctive Ring uu page 39 If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes you should select the Fax Tel mode In Fax Tel mode your Brother machine will automatically receive faxes and produce a pseudo double ring to alert you to answer voice calls If you do not want your Brother machine to automatically answer any incomin...

Page 122: ...fax 5 Set your answering machine to answer calls 6 Set your Brother machine s Receive Mode to External TAD See Receive Mode settings uu page 34 Make sure your Brother machine s Easy Receive feature is turned On Easy Receive is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone See Easy Receive uu page 35 If you often get transmission...

Page 123: ...vanced User s Guide Cleaning the scanner Handling incoming calls Difficulties Suggestions The machine Hears a voice as a CNG Tone If Easy Receive is set to On your machine is more sensitive to sounds It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones Deactivate the machine by pressing Stop Exit Try avoiding this problem by ...

Page 124: ...ary source in your scanning application For example in Nuance PaperPort 12SE click Desktop Scan Settings and click Select to choose the Brother TWAIN WIA driver TWAIN or ICA errors appear when starting to scan Macintosh Make sure the Brother TWAIN driver is chosen as the primary source In PageManager click File Select Source and choose the Brother TWAIN driver Mac OS X 10 6 x and 10 7 x users can ...

Page 125: ... your third party Security Firewall Software or contact the software manufacturer For more details you can read FAQs and troubleshooting suggestions at http solutions brother com Macintosh Re select your machine in the Device Selector application located in Macintosh HD Library Printers Brother Utilities DeviceSelector or from the model list in ControlCenter2 The network PC Fax Receive feature doe...

Page 126: ...wn working wall outlet and turn on the machine The machine cannot print EPS data that includes binary with the BR Script3 printer driver Windows You need the following settings to print EPS data a For Windows 7 and Windows Server 2008 R2 Click the Start button and Devices and Printers For Windows Vista and Windows Server 2008 Click the Start button Control Panel Hardware and Sound and then Printer...

Page 127: ...eed for fax operations a Press Menu b Press a or b to display Fax Press Fax c Press a or b to display Miscellaneous Press Miscellaneous d Press Compatibility e Press High Normal or Basic for VoIP Basic for VoIP reduces the modem speed to 9600 bps and turns off ECM error correction mode Unless interference is a recurring problem on your telephone line you may prefer to use it only when needed To im...

Page 128: ...y Recommendation Faint Take out the drum unit and toner cartridge assembly Hold the assembly level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge If the LCD shows Replace Toner put in a new toner cartridge See Replacing the toner cartridge uu page 67 Check the machine s environment Conditions such as humidity high temperatures an...

Page 129: ...paper and other print media uu page 20 Make sure that you choose the appropriate media type in the printer driver or in the machine s Tray Setting menu See Paper Size and Type uu page 17 See Software User s Guide Printing for Windows See Software User s Guide Printing and Faxing for Macintosh Choose Reduce Ghosting mode in the printer driver See Software User s Guide Printing for Windows See Softw...

Page 130: ...inter driver choose Thick in the machine s Tray Setting menu or use thinner paper than you are currently using See Paper Size and Type uu page 17 See Software User s Guide Printing for Windows See Software User s Guide Printing and Faxing for Macintosh Check the machine s environment Conditions such as high humidity can cause hollow print See Product Safety Guide Choosing a location The drum unit ...

Page 131: ...hine has not been used for a long time The drum unit may be damaged Put in a new drum unit SeeReplacing the drum unit uu page 75 Lines across the page Clean the corona wire inside the drum unit See Cleaning the corona wire uu page 73 The drum unit may be damaged Put in a new drum unit See Replacing the drum unit uu page 75 White lines bands or ribbing across the page Check the machine s environmen...

Page 132: ... printers the glue from the sheets may sometimes stick to the OPC drum surface Clean the drum unit See Advanced User s Guide Cleaning the drum unit Make sure that you use paper that meets our specifications See Acceptable paper and other print media uu page 20 Do not use paper that has clips or staples because they will scratch the surface of the drum If the unpacked drum unit is in direct sunligh...

Page 133: ...he toner cartridge uu page 67 The drum unit may be damaged Put in a new drum unit See Replacing the drum unit uu page 75 Image skewed Make sure that the paper or other print media is loaded correctly in the paper tray and that the guides are not too tight or too loose against the paper stack Set the paper guides correctly See Loading paper and print media uu page 10 If you are using the MP tray se...

Page 134: ...n over the stack of paper in the tray or rotate the paper 180 in the input tray Envelope Creases Make sure that envelopes are printed with the back cover face up output tray opened See Printing on thick paper labels and envelopes from the MP tray uu page 14 Check the envelope type and quality See Acceptable paper and other print media uu page 20 Make sure envelopes are fed only from the MP tray Se...

Page 135: ... printer driver See Software User s Guide Printing for Windows See Software User s Guide Printing and Faxing for Macintosh Open the back cover face up output tray to let the printed paper exit onto the face up output tray Examples of poor print quality Recommendation ...

Page 136: ...s the following settings Address Book One Touch Dial Speed Dial Setup Groups Programmed fax jobs in the memory Polled TX Delayed Fax Batch TX Station ID name and number Coverpage Msg comments Remote Fax Options Remote Access Code Fax Storage Fax Forwarding Paging PC Fax Send and PC Fax Receive Windows only Report settings Transmission Verification Report Tel Index List Fax Journal Setting Lock pas...

Page 137: ...nt to use e Do one of the following To reset the settings press Yes and go to step f To exit without making changes press No and go to step g f You will be asked to reset the machine Do one of the following To reset the machine press Yes for 2 seconds The machine will begin the reset To exit without resetting the machine press No Go to step g g Press Stop Exit Note You can also reset the Network s...

Page 138: ... on screen instructions to help you program your machine All you need to do is follow the instructions as they guide you through the menu selections and programming options Menu table C You can program your machine by using the Menu table that begins on Menu table uu page 127 These pages list the menu selections and options Menu and mode buttons C Menu and features C Access the main menu Access ea...

Page 139: ...n in Bold with an asterisk C Level 1 Level 2 Level 3 Level 4 Options Descriptions Page General Setup Tray Setting MP Tray Paper Size A4 Letter Legal Executive A5 A5 L A6 B5 B6 Folio Any Sets the size and type of paper in paper MP tray 17 Paper Type Thin Plain Thick Thicker Recycled Paper Label See Advanced User s Guide The factory settings are shown in Bold with an asterisk Menu ...

Page 140: ...Thin Plain Thick Thicker Recycled Paper Tray 2 This menu only appears if you have Tray 2 Paper Size A4 Letter Legal Executive A5 B5 B6 Folio Sets the size and type of paper in paper tray 2 17 Paper Type Thin Plain Thick Thicker Recycled Paper Level 1 Level 2 Level 3 Level 4 Options Descriptions Page See Advanced User s Guide The factory settings are shown in Bold with an asterisk ...

Page 141: ...nstalled Tray 2 Chooses the tray that will be used for Fax mode 18 Tray Use Print Tray 1 Only Tray 2 Only MP Only MP T1 T2 T1 T2 MP Tray 2 and T2 appear onlyifyou installed Tray 2 Chooses the tray that will be used for Print mode 19 Volume Ring Low Med High Off Adjusts the ring volume See Beeper Low Med High Off Adjusts the beeper volume Speaker Low Med High Off Adjusts the speaker volume Level 1 ...

Page 142: ...cs 20 Secs 30 Secs Off You can set how long the LCD backlight stays on after the last key press Security Function Lock Set Password Lock Off On Setup ID You can restrict selected machine operations for up to 25 restricted users and for all other non authorized Public users Setting Lock Set Password Lock Off On Stops unauthorized users from changing the machine s current settings Level 1 Level 2 Le...

Page 143: ... you to answer all calls at an extension telephone and use codes to turn the machine on or off You can personalize these codes 44 Auto Reduction On Off Reduces the size of incoming faxes See Forward Page Store Fax Forward Paging Fax Storage PC Fax Receive Off Sets the machine to forward fax messages to call your pager or cell phone to store incoming faxes in the memory so you can retrieve them whi...

Page 144: ...age Destination Display Hidden Sets the machine to display the destination information on the LCD screen during fax sending Report Setting Transmission On On Image Off Off Image Choose the initial setup for the Transmission Verification Report 29 Journal Period Every 50 Faxes Every 6 Hours Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days Off Sets the interval for automatic printing of the F...

Page 145: ... restrict the dialing of Speed Dial numbers LDAP Server Enter twice On Off You can set the machine to restrict the dialing of LDAP server numbers Remaining Jobs Check which scheduled jobs are in the memory and cancel chosen jobs Miscellaneous Compatibility High Normal Basic for VoIP Adjusts the equalization for transmission difficulties VoIP service providers offer fax support using various standa...

Page 146: ...t On Off Uses the telephone company s Distinctive Ring subscriber service to register the ring pattern with the machine 39 Ring Pattern 1 2 3 4 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page See Advanced User s Guide The factory settings are shown in Bold with an asterisk ...

Page 147: ...f the machine s printer settings Test Print Prints a test page Duplex Long Edge Short Edge Off Enables or disables duplex printing You can also choose long edge or short edge duplex printing Auto Continue On Off If this setting is enabled the machine will automatically clear a paper size error and will use anycompatiblepaper from the other paper trays Reset Printer Yes No Restores the printer sett...

Page 148: ...e Touch and Speed Dial memory in numerical or alphabetical order Alphabetical Order Fax Journal Lists information about your last 200 incoming and outgoing faxes TX means Transmit RX means Receive User Settings Lists your settings Network Config Lists your Network settings Drum Dot Print Prints the drum dot check sheet WLAN Report Prints the result of wireless LAN connectivity diagnosis See See Ad...

Page 149: ...r the IP address Subnet Mask 000 255 000 255 000 255 000 255 Enter the Subnet mask Gateway 000 255 000 255 000 255 000 255 Enter the Gateway address Node Name BRNXXXXXXXXXXXX Enter the Node name Up to 32 characters WINS Config Auto Static Chooses the WINS configuration mode WINS Server Primary 000 255 000 255 000 255 000 255 Secondary 000 255 000 255 000 255 000 255 Specifies the IP address of the...

Page 150: ...rother com for more information Ethernet Auto 100B FD 100B HD 10B FD 10B HD Chooses the Ethernet link mode Wired Status Active 1000B FD Active 100B FD Active 100B HD Active 10B FD Active 10B HD InActive Wired OFF You can see the current wired status MAC Address Shows the MAC address of the machine Set to Default Yes No Restore the wired network setting to factory default Level 1 Level 2 Level 3 Le...

Page 151: ...g except Static IP Address 000 255 000 255 000 255 000 255 Enter the IP address Subnet Mask 000 255 000 255 000 255 000 255 Enter the Subnet mask Gateway 000 255 000 255 000 255 000 255 Enter the Gateway address Node Name BRWXXXXXXXXXXXX Enter the Node name Up to 32 characters WINS Config Auto Static Chooses the WINS configuration mode Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions S...

Page 152: ... address range IPv6 On Off Enable or Disable the IPv6 protocol If you want to use the IPv6 protocol visit http solutions brother com for more information Setup Wizard You can configure your internal print server WPS AOSS You can easily configure your wireless network settings using the one button push method WPS w PIN Code You can easily configure your wireless network settings using WPS with a PI...

Page 153: ... of the machine Set to Default Yes No Restore the wireless network settings to factory default WLAN Enable On Off Enable or disable the wireless LAN manually Wi Fi Direct Push Button You can easily configure your Wi Fi Direct network settings using the one button push method PIN Code You can easily configure your Wi Fi Direct network settings using WPS with a PIN code Manual You can manually confi...

Page 154: ...vices You can see the current Wi Fi Direct network status Signal Signal Strong Signal Medium Signal Weak Signal None You can see the current Wi Fi Direct network signal strength Whenyour machine acts as the Group Owner the LCD always shows Strong I F Enable On Off Enablesor Disables the Wi Fi Direct connection E mail IFAX Mail Address Enter the mail address Up to 60 characters Level 1 Level 2 Leve...

Page 155: ...TP Server Certificate automatically POP3 POP3 Server Name Up to 64 characters IP Address 000 255 000 255 000 255 000 255 Enter the POP3 server address POP3 Port 110 00001 65535 Enter the POP3 port number Mailbox Name Enter the mail box name Up to 60 characters Mailbox Pwd Enter the password to login to the POP3 server Up to 32 characters POP3 SSL TLS None SSL TLS You can send or receive an E mail ...

Page 156: ...or Mail On Off Deletes error mails automatically Notification On MDN Off Receives notification messages Setup Mail TX Sender Subject Displays thesubject that is attached to the Internet Fax data Size Limit On Off Limits the size of E mail documents Notification On Off Sends notification messages Setup Relay Rly Broadcast On Off Relays a document to another fax machine Relay Domain Registers the Do...

Page 157: ... document from a fax server system Network Reset Yes No Restore all network settings to the factory defaults Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions See Network User s Guide Please go to the Brother Solutions Center to download the manual at http solutions brother com The factory settings are shown in Bold with an asterisk ...

Page 158: ...nt You can check the number of total pages the machine has printed during its life See Parts Life Drum You can check the percentage of a machine part s life that remains available PF Kit 2 appears only if you installed the optional LT 5400 paper tray Fuser Laser PF Kit MP PF Kit 1 PF Kit 2 See Advanced User s Guide The factory settings are shown in Bold with an asterisk Menu ...

Page 159: ...Name Sets up your name and fax number to appear on each page you fax Tone Pulse in Canada Tone Pulse Chooses the dialing mode Dial Tone Detection No Detection You can shorten the dial tone detect pause 115 Dial Prefix On Off Sets a prefix number that will always be added before the fax number every time you dial See Reset Network Yes No Restores all network settings to factory default 124 Address ...

Page 160: ...h Español in Canada English Français Allows you to change the LCD language for your country See Level 1 Level 2 Level 3 Level 4 Options Descriptions Page See Advanced User s Guide See Quick Setup Guide The factory settings are shown in Bold with an asterisk ...

Page 161: ...TR A4 You can choose the reduction ratio for the next copy Auto You can set the machine to calculate the reduction ratio that best fits the size of paper Auto is only available when using the ADF Custom 25 400 You can enter an enlargement or reduction ratio Duplex Copy Off 2side 2side 1side 2side LongEdgeFlip 2side 1side LongEdgeFlip 1side 2side ShortEdgeFlip 2side 1side ShortEdgeFlip Enables or d...

Page 162: ...u can choose to stack or sort multiple copies Page Layout Off 1in1 2in1 P 2in1 L 2in1 ID 4in1 P 4in1 L You can make N in 1 and 2 in 1 ID copies Set New Default Quality Brightness Contrast You can save your copy settings as the default settings Factory Reset Yes No You can restore all copy settings to the factory settings Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions Page See Advanced Us...

Page 163: ...ss Contrast Stack Sort Page Layout See Favorite 2 Rename Favorite 3 Rename Rename Favorite 1 Rename You can rename your Favorite settings Favorite 2 Rename Favorite 3 Rename Favorite Favorite 1 Favorite 2 Favorite 3 You can apply your Favorite settings as the default settings Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions Page See Advanced User s Guide The factory settings are shown in B...

Page 164: ...l Sets up to 20 Group numbers for Broadcasting Change You can change One Touch and Speed Dial numbers 52 and see Delete You can delete One Touch and Speed Dial numbers 52 and see Duplex Fax DuplexScan LongEdge DuplexScan ShortEdge Off Sets the duplex scanning format See Volume Appears after pressing Hook Off Low Med High Adjusts the volume level of the speaker Fax Resolution Standard Fine S Fine P...

Page 165: ... with a document to be retrieved by another fax machine Coverpage Setup On Off Automatically sends a cover page you have programmed Polling RX On Off Sets up your machine to poll another fax machine Overseas Mode On Off If you are having difficulty sending faxes overseas set this to On Set New Default Fax Resolution You can save your fax settings as the default settings Contrast Glass ScanSize Rea...

Page 166: ...to B W 300 dpi B W 200 dpi B W 200x100 dpi You can choose the scan resolution and file format for your document See File Type If you chose a Color or Gray option in the Quality setting PDF PDF A Secure PDF Signed PDF JPEG XPS If you chose a B W option in the Quality setting PDF PDF A Secure PDF Signed PDF TIFF See Software User s Guide The factory settings are shown in Bold with an asterisk Scan ...

Page 167: ...t New Default Quality File Type Glass ScanSize File Size You can save your scan to USB settings as the default settings Factory Reset Yes No You can restore all scan to USB settings to the factory settings Scan to Network Windows Profile name Quality Color 100 dpi Color 200 dpi Color 300 dpi Color 600 dpi Color Auto Gray 100 dpi Gray 200 dpi Gray 300 dpi Gray Auto B W 300 dpi B W 200 dpi B W 200x1...

Page 168: ...TIFF Duplex Scan DuplexScan LongEdge DuplexScan ShortEdge Off Chooses the duplex scanning format Glass ScanSize A4 Letter Legal Folio To scan an A4 Legal or Folio size document you ll need to change the Glass Scan Size setting File Size Small Medium Large You can choose the file size for color or gray scale scanning Level 1 Level 2 Level 3 Level 4 Options Descriptions Page See Software User s Guid...

Page 169: ...ame Quality Color 100 dpi Color 200 dpi Color 300 dpi Color 600 dpi Color Auto Gray 100 dpi Gray 200 dpi Gray 300 dpi Gray Auto B W 300 dpi B W 200 dpi B W 200x100 dpi You can choose the scan resolution and file format for your document File Type If you chose a Color or Gray option in the Quality setting PDF PDF A Secure PDF Signed PDF JPEG XPS Level 1 Level 2 Level 3 Level 4 Options Descriptions ...

Page 170: ...n an A4 Legal or Folio size document you ll need to change the Glass Scan Size setting File Size Small Medium Large You can choose the file size for color or gray scale scanning File Name BRNXXXXXXXXXXXX Estimate Report Order sheet Contract sheet Check Receipt Manual You can choose preset file names If you choose Manual you can name the file as you like Level 1 Level 2 Level 3 Level 4 Options Desc...

Page 171: ... file format for your document See File Type If you chose a Color or Gray option in the Quality setting PDF PDF A Secure PDF Signed PDF JPEG XPS If you chose a B W option in the Quality setting PDF PDF A Secure PDF Signed PDF TIFF Duplex Scan DuplexScan LongEdge DuplexScan ShortEdge Off Chooses the duplex scanning format Level 1 Level 2 Level 3 Level 4 Options Descriptions Page See Software User s...

Page 172: ...all scan to E mail settings to the factory settings Scan to PC E Mail Duplex Scan DuplexScan LongEdge DuplexScan ShortEdge Off You can scan a black white or a color document into your E mail application Setting Help If you want to change Scan to PC settings you must use the ControlCenter See the Software User s Guide for details Image Duplex Scan DuplexScan LongEdge DuplexScan ShortEdge Off You ca...

Page 173: ...ge Off You can scan a black white or a color document into your computer Setting Help If you want to change Scan to PC settings you must use the ControlCenter See the Software User s Guide for details Web Service Appears when you install a Web Service Scan which is Displayed in your computer s Network explorer Scan You can scan data by using web Service protocol Scan for E mail Scan for OCR Scan f...

Page 174: ... 1in1 2in1 4in1 9in1 16in1 25in1 1 in 2x2 pages 1 in 3x3 pages 1 in 4x4 pages 1 in 5x5 pages Sets the page layout when printing multiple pages directly from the USB Flash memory drive 56 Orientation Portrait Landscape Sets the page orientation when printing directly from the USB Flash memory drive 56 Duplex Long Edge Short Edge Off Chooses the duplex print format when print directly from the USB F...

Page 175: ... Document Stamps Sets the USB direct print setting whether to print comments Markup or stamps in the PDF file along with the text 56 Index Print You can print a thumbnail page 56 Default Settings Paper Size A4 Letter Legal Executive A5 A5 L A6 B5 B6 Folio Sets the default paper size when printing directly from the USB flash memory drive 57 Paper Type Thin Plain Thick Thicker Recycled Paper Label S...

Page 176: ...e USB Flash memory drive 57 Print Quality Normal Fine Sets the default print quality option when printing directly from the USB Flash memory drive 57 PDF Option Document Document Markup Document Stamps Sets the default USB direct print setting whether to print comments Markup or stamps in the PDF file along with the text 57 Index Print Simple Details Sets the defaultindex print option simple forma...

Page 177: ...tions Descriptions Page Address Book Edit Set One Touch Dial Stores up to 32 One Touch Dial numbers so you can dial by pressing only a few buttons and Start 49 Set Speed Dial Stores up to 300 Speed Dial numbers so you can dial by pressing only a few buttons and Start 51 Setup Groups One Touch Sets up to 20 Group numbers for Broadcasting See Setup Groups Speed Dial Sets up to 20 Group numbers for B...

Page 178: ...escriptions Page Quick Dials Edit Set One Touch Dial Stores up to 32 One Touch Dial numbers 49 Change You can change One Touch Dial numbers 52 Delete You can delete One Touch Dial numbers 52 The factory settings are shown in Bold with an asterisk ...

Page 179: ... mail address Inserting spaces To enter a space press the space key button or c Making corrections If you entered an incorrect character and want to change it use the arrow buttons to move the cursor under the incorrect character Then press Enter the correct character You can also insert letters by moving the cursor and entering a character Note The characters available may differ depending on you...

Page 180: ...Capacity Standard 128 MB Optional 1 slot DDR2 SO DIMM 144 pin up to 256 MB LCD liquid crystal display Wide Touchscreen 5 in 126 mm Color LCD 1 Power Source 110 120 V AC 50 60 Hz Power Consumption 2 Average Peak Approx 1200 W at 77 F 25 C Copying Approx 702 W at 77 F 25 C Copying Quiet Mode Approx 350 W at 77 F 25 C Ready Approx 9 8 W at 77 F 25 C Sleep WLAN On Approx 6 8 W Deep Sleep Approx 1 6 W ...

Page 181: ...6 78 B A Ready LWAd 4 70 B A LWAd 4 58 B A Printing Quiet Mode LWAd 6 4 B A Temperature Operating 50 F to 90 5 F 10 to 32 5 C Storage 32 F to 104 F 0 to 40 C Humidity Operating 20 to 80 without condensation Storage 10 to 90 without condensation ADF automatic document feeder Up to 50 pages For best results we recommend Temperature 68 F to 86 F 20 to 30 C Humidity 50 to 70 Paper 20 lb 80 g m2 ...

Page 182: ...F Width 5 8 to 8 5 in 147 3 to 215 9 mm ADF Length 5 8 to 14 0 in 147 3 to 355 6 mm Scanner Glass Width Max 8 5 in 215 9 mm Scanner Glass Length Max 14 0 in 355 6 mm Document Size 2 sided Duplex ADF Width 5 8 to 8 5 in 147 3 to 215 9 mm ADF Length 5 8 to 14 0 in 147 3 to 355 6 mm ...

Page 183: ...er Label Envelope Env Thin Env Thick Paper Size Width 3 to 8 5 in 76 2 to 215 9 mm Length 5 to 14 in 127 0 to 355 6 mm Paper Weight 16 to 43 lb 60 to 163 g m2 Maximum Paper Capacity Up to 50 sheets of 20 lb 80 g m2 Plain Paper Paper Tray 2 Optional 2 Paper Type Plain Paper Thin Paper Recycled Paper Paper Size Letter A4 B5 ISO JIS A5 B6 ISO Executive Legal Folio Paper Weight 16 to 28 lb 60 to 105 g...

Page 184: ... Print Receiving Yes Automatic 2 sided Duplex Sending Yes from ADF Scanning Width Max 8 19 in 208 mm Printing Width Max 8 19 in 208 mm Gray Scale 8 bit 256 levels Resolution Horizontal 203 dot in 8 dot mm Vertical Standard 98 line in 3 85 line mm Fine 196 line in 7 7 line mm Photo 196 line in 7 7 line mm Superfine 392 line in 15 4 line mm One Touch Dial 32 Speed Dial 300 stations Groups Up to 20 B...

Page 185: ...950DW MFC 8950DWT Copy Width Max 8 27 in 210 mm Automatic 2 sided Duplex Copy Yes from ADF Multiple Copies Stacks or Sorts up to 99 pages Reduce Enlarge 25 to 400 in increments of 1 Resolution Up to 1200 600 dpi First Copy Out Time 1 Less than 10 5 seconds at 73 4 F 23 C 115 V ...

Page 186: ...C 8950DW MFC 8950DWT Color Mono Yes Yes TWAIN Compliant Yes Windows XP Windows Vista Windows 7 Mac OS X 10 5 8 10 6 x 10 7 x 1 WIA Compliant Yes Windows XP Windows Vista Windows 7 ICA Compliant Yes Mac OS X 10 6 x 10 7 x Color Depth 48 bit internal 24 bit external color Resolution Up to 19200 19200 dpi interpolated 2 Up to 1200 1200 dpi optical 2 from Scanner Glass Up to 1200 600 dpi optical 2 fro...

Page 187: ...Automatic 2 sided Duplex Print Yes Emulations PCL6 BR Script3 PostScript 3 IBM Proprinter XL Epson FX 850 Resolution 1200 dpi 1200 dpi HQ1200 2400 dpi 600 dpi quality 600 dpi 600 dpi Print Speed Duplex Up to 18 sides minute Up to 9 sheets minute Letter size 1 Print Speed Up to 42 pages minute Letter size 1 First Print Time 2 Less than 8 5 seconds at 73 4 F 23 C 115 V ...

Page 188: ...er s Guide 4 When you connect the machine to a Gigabit Ethernet Network use the network devices complying with 1000BASE T Model MFC 8950DW MFC 8950DWT USB Hi Speed USB 2 0 1 2 It is recommended you use a USB 2 0 cable Type A B that is no more than 6 feet 2 0 meters long Ethernet 3 10BASE T 100BASE TX 1000BASE T 4 Use a straight through Category 5e or greater Shielded Twisted Pair STP cable Wireles...

Page 189: ...age file a JPEG2000 image file or a transparency file is not supported Model MFC 8950DW MFC 8950DWT Compatibility PDF version 1 7 1 JPEG Exif JPEG PRN created by Brother printer driver TIFF scanned by all Brother MFC or DCP models XPS version 1 0 Interface USB direct interface ...

Page 190: ... 4 Windows XP Professional 1 4 Intel Pentium II or equivalent 128 MB 256 MB 150 MB 500 MB Printing PC Fax 3 Scanning USB 10Base T 100Base TX Ethernet 1000Base T Gigabit Ethernet Wireless 802 11 b g n Windows XP Professional x64 Edition 1 4 64 bit Intel 64 or AMD64 supported CPU 256 MB 512 MB Windows Vista 1 4 Intel Pentium 4 or equivalent 64 bit Intel 64 or AMD64 supported CPU 512 MB 1 GB 500 MB 1...

Page 191: ... Server 2003 x64 Edition print only via network 64 bit Intel 64 or AMD64 supported CPU Windows Server 2008 print only via network Intel Pentium 4 or equivalent 64 bit Intel 64 or AMD64 supported CPU 512 MB 2 GB Windows Server 2008 R2 print only via network 64 bit Intel 64 or AMD64 supported CPU Macintosh Operating System Mac OS X 10 5 8 PowerPC G4 G5 Intel Processor 512 MB 1 GB 80 MB 400 MB Printi...

Page 192: ...se Model MFC 8950DW MFC 8950DWT Order No Toner Cartridge Inbox Approx 3 000 pages Letter or A4 page 1 Standard Approx 3 000 pages Letter or A4 page 1 TN 720 High Yield Approx 8 000 pages Letter or A4 page 1 TN 750 Super High Yield Approx 12 000 pages Letter or A4 page 1 TN 780 Drum Unit Approx 30 000 pages Letter or A4 pages 1 page job 2 DR 720 ...

Page 193: ...ware Protocols IPv4 ARP RARP BOOTP DHCP APIPA Auto IP WINS NetBIOS name resolution DNS Resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port9100 POP3 SMTP Client IPP IPPS FTP Client and Server LDAP Client CIFS Client TELNET Server SNMPv1 v2c v3 HTTP HTTPS server TFTP client and server ICMP Web Services Print Scan SNTP Client IPv6 NDP RA DNS resolver mDNS LLMNR responder LPR LPD Custom Raw Por...

Page 194: ...panel overview 6 ControlCenter2 for Macintosh See Software User s Guide ControlCenter4 for Windows See Software User s Guide Cordless telephone non Brother 44 Custom Ringing 38 D Data Ident A Call 38 Dialing a pause 47 automatic fax redial 46 manual 45 one touch 45 speed dial 45 using the Search 46 Dimensions 168 Direct print 55 56 specification 177 Distinctive ring 39 choosing ring pattern 40 set...

Page 195: ...t A Call 38 Ident A Ring 38 J Jacks EXT external telephone 43 TAD answering machine 41 L Labels 12 20 21 24 LCD liquid crystal display 6 126 M Machine information how to reset the machine 125 reset functions 124 serial number 124 Macintosh See Software User s Guide Maintenance routine replacing drum unit 75 toner cartridge 67 Manual dialing 45 receive 31 33 Memory 168 Menu Table 127 Mode entering ...

Page 196: ...rinting 116 Quick dial 49 Group dial changing 52 One Touch dial changing 52 one touch dial custom scan profile 49 setting up 49 using 45 search 46 Speed Dial changing 52 speed dial custom scan profile 51 setting up 51 using 45 R Redial Pause key 46 47 Remote setup See Software User s Guide Replacing drum unit 75 toner cartridge 67 Reports Transmission Verification 29 Resolution copy 173 fax standa...

Page 197: ...92 error messages on LCD 83 if you are having difficulty copy quality 112 incoming calls 111 network 113 paper handling 106 print quality 116 printing 105 107 receiving faxes 109 scanning 112 sending faxes 110 software 112 telephone line 115 maintenance messages on LCD 83 paper jam 93 94 95 98 102 V Voice Mail 38 VoIP 115 W Weights 168 Wi Fi Direct 4 Windows See Software User s Guide Wireless Netw...

Page 198: ...r International Corporation Canada Ltd 1 rue Hôtel de Ville Dollard des Ormeaux QC Canada H9B 3H6 Visit us on the World Wide Web http www brother com These machines are approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries ...

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