TROUBLESHOOTING 8 - 2
NC9100h_FM6.0
2
If the configuration page prints but you cannot print documents,
try the following
a
If you are using TCP/IP:
Try pinging the Print/Fax server from the host operating
system command prompt with the command:
ping ipaddress
Where
ipaddress
is the Print/Fax server IP address (note
that in some instances it can take up to two minutes for the
Print/Fax server to load its IP address after setting the IP
address). If a successful response is received, then proceed
to the Windows
®
98/Me Peer to Peer (LPR) or Internet Printing
troubleshooting section. Otherwise, proceed to step 3, and
then go to TCP/IP Troubleshooting section.
b
If you are running Macintosh:
If you are using the Quick Draw driver make sure that you can
see the Print/Fax server name under the Brother Ink (IP) icon
in the Chooser. If it is visible, then the connection is good, so
proceed to the Macintosh Section. Otherwise, go to step 3.
If you use the Rendezvous function, please visit the Brother
Solutions Center web site on: http://solutions.brother.com
3
If you cannot make any of the connections in step 2, check the
following:
a
Make sure the machine is powered on and on-line.
b
Check the cabling, network connection, and print out a
configuration page in the Network STATISTICS information to
see if bytes are being transmitted and received.
4
If you are using a repeater or hub, make sure that SQE
(heartbeat) is turned off at the hub (if applicable). Also, if you
have a hub or multi-port repeater, verify that the hub or repeater
port is good by trying the Print/Fax server on a different port or
on the other hub or multi-port repeater.
If none of the following steps are successful, there is almost
certainly a hardware or network problem!
