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Troubleshooting

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Google Cloud Print Problems

Related Models

: HL-L2357DW/HL-L2352DW/HL-L2372DN/HL-L2375DW

Difficulty

Suggestions

My Brother machine is not displayed in the printer list.

Make sure your machine is turned on.

Confirm that Google Cloud Print

™

is enabled.

Confirm that your machine is registered with Google
Cloud Print

™

. If it is not registered, try to register again.

I cannot print.

Make sure your machine is turned on.

Confirm your network settings. See

Related Information

Certain files may not be printable, or may not appear
exactly as they are displayed.

I cannot register my Brother machine with Google Cloud
Print

™

Make sure your machine is connected to a network with
Internet access.

Verify that the date and time are set correctly on your
machine.

I do not see a confirmation message on my Brother
machine when I try to register with Google Cloud Print

™

even after repeating the registration steps.

Make sure your Brother machine is idle while you are
registering with Google Cloud Print

™

Related Information

•

Troubleshooting

•

Network Settings for Using Google Cloud Print

184

Summary of Contents for HL-L2375DW

Page 2: ...s of the Machine from Your Computer Windows 40 Print from Your Computer Mac 41 Print a Document Mac 42 Print Options Mac 43 Monitor the Status of the Machine from Your Computer Mac 48 Cancel a Print Job 49 Test Print 50 Network 51 Supported Basic Network Features 52 Network Management Software and Utilities 53 Learn about Network Management Software and Utilities 54 Additional Methods of Configuri...

Page 3: ...e Using AirPrint 141 Print Using AirPrint 144 Mobile Printing for Windows 148 Mopria Print Service 149 Brother iPrint Scan for Mobile Devices 150 Brother iPrint Scan for Windows and Mac 151 Brother iPrint Scan Overview 152 Troubleshooting 153 Error and Maintenance Indications 154 Error and Maintenance Messages 157 Paper Jams 160 Paper is Jammed in the Paper Tray 161 Paper is Jammed in the Back of ...

Page 4: ...um Dot Print 202 Clean the Paper Pick up Rollers 207 Check the Remaining Part Life 208 Pack and Ship Your Brother Machine 209 Machine Settings 210 Change Machine Settings from the Control Panel 211 General Settings 212 Menu Table for LCD Models 219 How to Install the Remote Printer Console Software Windows only 227 Change Machine Settings from Your Computer 228 Change Machine Settings Using Web Ba...

Page 5: ...Home Before You Use Your Brother Machine Before You Use Your Brother Machine Definitions of Notes Trademarks Important Note 1 ...

Page 6: ...f product functionality NOTE NOTE specifies the operating environment conditions for installation or special conditions of use Tips icons indicate helpful hints and supplementary information Electrical Hazard icons alert you to possible electrical shock Fire Hazard icons alert you to the possibility of a fire Hot Surface icons warn you not to touch hot machine parts Prohibition icons indicate acti...

Page 7: ...trademarks of Wi Fi Alliance Android Gmail Google Cloud Print Google Drive Google Chrome Chrome OS and Google Play are trademarks of Google Inc Use of these trademarks is subject to Google Permissions Mopria and the Mopria Logo are registered trademarks and service marks of Mopria Alliance Inc in the United States and other countries Unauthorised use is strictly prohibited Mozilla and Firefox are ...

Page 8: ...s Guide the LCD messages of the HL L2375DW are used unless otherwise specified In this User s Guide the illustrations of the HL L2375DW are used unless otherwise specified The screens in this User s Guide are for illustration purposes only and may differ from the actual screens Unless otherwise specified the screens in this manual are from Windows 7 and macOS v10 10 5 Screens on your computer may ...

Page 9: ...Home Introduction to Your Brother Machine Introduction to Your Brother Machine Control Panel Overview LED Patterns and Indications for Models Without an LCD Access Brother Utilities Windows 5 ...

Page 10: ...The Drum LED indicates that the Drum Unit must be replaced soon 4 Paper LED The Paper LED indicates that there is an error relating to paper feeding 5 Ready LED The Ready LED blinks to indicate the machine s status 6 Go Button Press Go to clear certain errors Press Go to print any data remaining in the machine s memory Press and hold Go for about two seconds to cancel a print job HL L2357DW HL L23...

Page 11: ...nction WiFi Press the WiFi button and launch the wireless installer on your computer Follow the on screen instructions to set up a wireless connection between your machine and your network When the WiFi light is on your Brother machine is connected to a wireless access point When the WiFi light blinks the wireless connection is down or your machine is in the process of connecting to a wireless acc...

Page 12: ... clear certain error messages To clear all other errors follow the control panel instructions Press to print any data remaining in the machine s memory Press to select the displayed option After you change a setting the machine returns to Ready mode Press and hold Go for about two seconds to cancel a print job Related Information Introduction to Your Brother Machine 8 ...

Page 13: ...achine acts as if it is turned off but it can still receive data Receiving a print job will wake the machine and it will start printing Deep Sleep In Deep Sleep mode lower power consumption than Sleep mode the machine acts as if it is turned off but it can still receive data If the machine does not receive data for the length of time you specify it enters Deep Sleep mode Receiving a print job will...

Page 14: ...Related Information Introduction to Your Brother Machine 10 ...

Page 15: ...tilities Windows 8 and Windows Server 2012 Tap or click Brother Utilities either on the Start screen or the desktop Windows 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities Win...

Page 16: ...Related Information Introduction to Your Brother Machine Uninstall the Brother Software and Drivers Windows 12 ...

Page 17: ...ws 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities Windows 10 and Windows Server 2016 Click Brother Brother Utilities 2 Click the drop down list and then select your model nam...

Page 18: ...Home Paper Handling Paper Handling Load Paper Paper Settings Unprintable Area Recommended Print Media Using Special Paper 14 ...

Page 19: ...Home Paper Handling Load Paper Load Paper Load and Print Using the Paper Tray Load and Print Paper in the Manual Feed Slot 15 ...

Page 20: ...Home Paper Handling Load Paper Load and Print Using the Paper Tray Load and Print Using the Paper Tray Load Paper in the Paper Tray 16 ...

Page 21: ... type of paper in the tray you must also change the Paper Size and Paper Type settings in the machine or on your computer 1 Pull the paper tray completely out of the machine 2 Press and slide the paper guides to fit the paper Press the green release levers to slide the paper guides 3 Fan the stack of paper well 4 Load paper in the paper tray with the printing surface face down 5 Make sure the pape...

Page 22: ...Related Information Load and Print Using the Paper Tray 18 ...

Page 23: ... Feed Slot Load and Print Paper in the Manual Feed Slot Load and Print Plain Paper Thin Paper Recycled Paper and Bond Paper in the Manual Feed Slot Load and Print on Thick Paper and Labels in the Manual Feed Slot Load and Print on Envelopes in the Manual Feed Slot 19 ...

Page 24: ... of the paper you are using 4 Using both hands put one full sheet of paper in the manual feed slot until the front edge touches the paper feed roller When you feel the machine pull it in let go Load paper into the manual feed slot with the printing surface facing up Make sure the paper is straight and in the correct position in the manual feed slot If it is not the paper may not be fed correctly r...

Page 25: ...nual feed slot until the front edge touches the paper feed roller When you feel the machine pull it in let go Load paper into the manual feed slot with the printing surface facing up Pull the paper out completely if you must reload the paper into the manual feed slot Do not put more than one sheet of paper in the manual feed slot at one time as it may cause a jam Make sure the paper is straight an...

Page 26: ...Related Information Load and Print Paper in the Manual Feed Slot 22 ...

Page 27: ...e face up output tray The machine automatically turns on Manual Feed mode when you load paper in the manual feed slot 2 Pull down the two green levers one on the left side and one on the right side as shown in the illustration 3 On the front of the machine open the manual feed slot cover 4 Use both hands to slide the manual feed slot paper guides to fit the width of the paper that you are using 5 ...

Page 28: ... Send your print job to the machine Change your print preferences in the Print dialog box before sending the print job from your computer Settings Options for Envelopes Paper Size Com 10 DL C5 Monarch Media Type Envelopes Env Thick Env Thin 7 After the printed envelope comes out of the machine put in the next envelope Repeat for each envelope that you want to print 8 When you have finished printin...

Page 29: ...Home Paper Handling Paper Settings Paper Settings Change the Paper Size and Paper Type Change the Check Paper Size Setting 25 ...

Page 30: ...same time 1 Press a or b to display the General Setup option and then press OK 2 Press a or b to display the Tray Setting option and then press OK 3 Press a or b to display the Paper Type option and then press OK 4 Press a or b to display the paper type you want and then press OK 5 Press a or b to display the Paper Size option and then press OK 6 Press a or b to display the paper size you want and...

Page 31: ... displays a message when you remove a paper tray asking if you changed the paper size and paper type The default setting is On 1 Press a or b to display the General Setup option and then press OK 2 Press a or b to select the Tray Setting option and then press OK 3 Press a or b to select the Check Size option and then press OK 4 Press a or b to select the On or Off option and then press Go Related ...

Page 32: ...er sizes The measurements may vary depending on the paper size or settings in the application you are using 1 3 2 4 Do not attempt to print into these areas your output will not reflect anything in these areas Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Print Letter 4 23 mm 4 23 mm A4 4 23 mm 4 23 mm Legal 4 23 mm 4 23 mm Related Information Paper Handling 28 ...

Page 33: ...nt quality we recommend using the paper listed in the table Paper Type Item Plain Paper Xerox Premier TCF 80 g m2 Xerox Business 80 g m2 Recycled Paper Steinbeis Evolution White 80 g m2 Labels Avery laser label L7163 Envelopes Antalis River series DL Related Information Paper Handling 29 ...

Page 34: ... IMPORTANT Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is extremely smooth or shiny that is curled or warped that is coated or has a chemical finish that is damaged creased or folded that exceeds the recommended weight specification in this guide with tabs and staples with letterheads using low temperature dyes or therm...

Page 35: ...Home Print Print Print from Your Computer Windows Print from Your Computer Mac Cancel a Print Job Test Print 31 ...

Page 36: ...nt from Your Computer Windows Print from Your Computer Windows Print a Document Windows Print Settings Windows Change the Default Print Settings Windows Monitor the Status of the Machine from Your Computer Windows 32 ...

Page 37: ...ize 5 In the Orientation field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting we recommend that you set the orientation using the application 6 Type the number of copies 1 999 you want in the Copies field 7 Click the Media Type drop down list and then select the type of paper you are using 8 To print multiple pages on ...

Page 38: ...Related Information Print from Your Computer Windows Print Settings Windows 34 ...

Page 39: ...pies Type the number of copies 1 999 that you want to print in this field Collate Select this option to print sets of multi page documents in the original page order When this option is selected one complete copy of your document will print and then reprint according to the number of copies you choose If this option is not selected then each page will print according to the number of copies chosen...

Page 40: ...ills and patterns you see on your computer screen Improve Thin Line Select this option to improve the image quality of thin lines Use System Halftone Select this option to use Windows to express halftones TrueType Mode Available only for certain models Mode Select how the fonts are processed for printing Use Printer TrueType Fonts Select whether to use built in fonts for the font processing 7 Mult...

Page 41: ...ct these options to enlarge or reduce the size of the pages in your document Fit to Paper Size Select this option to enlarge or reduce the document pages to fit a specified paper size When you select this option select the paper size you want from the drop down list Free 25 400 Select this option to enlarge or reduce the document pages manually When you select this option type a value into the fie...

Page 42: ...Print Options button Sleep Time Select this option to set the machine to enter sleep mode immediately after printing Macro Available only for certain models Select this feature to print an electronic form macro which you have stored in your machine s memory as an overlay on the print job Density Adjustment Specify the print density Improve Print Output Select this option to reduce the amount of pa...

Page 43: ...Hardware and Sound group click View devices and printers For Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings and then click Control Panel In the Hardware group click View devices and printers For Windows Server 2012 R2 Click Control Panel on the Start screen In the Hardware group click View devices and printers 2 Right click th...

Page 44: ...ols in the left navigation bar and then click Status Monitor Windows 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities and then click the drop down list and select your model name i...

Page 45: ...Home Print Print from Your Computer Mac Print from Your Computer Mac Print a Document Mac Print Options Mac Monitor the Status of the Machine from Your Computer Mac 41 ...

Page 46: ...number of copies you want in the Copies field 5 Click the Paper Size pop up menu and then select your paper size 6 Select the Orientation option that matches the way you want the document to print 7 Click the application pop up menu and then select Print Settings The Print Settings options appear 8 Click the Media Type pop up menu and then select the type of paper you are using 9 Change other prin...

Page 47: ...ose from standard paper sizes or create a custom paper size 2 Orientation Select the orientation portrait or landscape of your printout If your application contains a similar setting we recommend that you set the orientation using the application 3 Scale Type a value into the field to enlarge or reduce the pages in your document to fit the selected paper size 43 ...

Page 48: ...eet of paper 3 Border Select the type of border to use when printing multiple pages on a single sheet of paper 4 Two Sided Select whether to print on both sides of the paper 5 Reverse page orientation Select this option to rotate the printed image 180 degrees 6 Flip horizontally Select this option to reverse the printed image on the page horizontally from left to right 44 ...

Page 49: ...es to Print Select which pages you want to print even pages or odd pages 3 Page Order Select the page order 4 Scale to fit paper size Select this option to enlarge or reduce the pages in your document to fit the selected paper size 5 Destination Paper Size Select the paper size to print on 6 Scale down only Select this option if you want to reduce the pages in your document when they are too large...

Page 50: ...rding to your print conditions or purpose 4 Advanced Toner Save Mode Select this feature to conserve toner by using less toner to print documents printouts appear lighter but are still legible Graphics Quality Select either Graphics or Text for the best print quality based on the type of document you are printing Improve Print Output Select this option to reduce the amount of paper curling and imp...

Page 51: ...t Options Skip Blank Page Select this option to allow the printer driver to automatically detect blank pages and exclude them from printing Related Information Print from Your Computer Mac Print a Document Mac 47 ...

Page 52: ...tatus Monitor starts Troubleshooting Click the Troubleshooting button to access the troubleshooting website Visit the Genuine Supplies website Click the Visit the Genuine Supplies website button for more information on Brother genuine supplies Updating the machine s status To view the latest machine status while the Status Monitor window is open click the icon You can set the interval at which the...

Page 53: ...ancel a Print Job 1 On the machine s control panel press and hold Go for about two seconds to cancel the current print job To cancel multiple print jobs press and hold Go for six seconds Related Information Print Printing Problems 49 ...

Page 54: ...ese instructions to do a test print 1 Press a or b to display the Printer option and then press OK 2 HL L2372DN HL L2375DW Press a or b to display the Print Options option and then press OK 3 Press a or b to display the Test Print option and then press Go The machine prints the test page Related Information Print Improve the Print Quality 50 ...

Page 55: ...Supported Basic Network Features Network Management Software and Utilities Additional Methods of Configuring Your Brother Machine for a Wireless Network Advanced Network Features Technical Information for Advanced Users 51 ...

Page 56: ...8 R2 2012 2012 R2 2016 macOS v10 10 5 macOS v10 11 x macOS v10 12 x Printing Yes Yes Yes BRAdmin Light Yes Yes BRAdmin Professional Yes Yes Web Based Management Yes Yes Yes Status Monitor Yes Yes Driver Deployment Wizard Yes Yes Vertical Pairing Yes Go to your model s Downloads page on the Brother Solutions Center at support brother com to download the latest version of Brother s BRAdmin Light Go ...

Page 57: ...gement Software and Utilities Configure and change your Brother machine s network settings using a management utility Learn about Network Management Software and Utilities Change Machine Settings from Your Computer Change Machine Settings Using Web Based Management 53 ...

Page 58: ... management of network connected Brother devices This utility can search for Brother products on your network and view the device status from an easy to read Windows Explorer style screen that changes colour to identify the status of each device You can configure network and device settings and update device firmware from a Windows computer on your LAN BRAdmin Professional can also log activity of...

Page 59: ...uring Your Brother Machine for a Wireless Network Configure Your Machine for a Wireless Network Configure Your Machine for a Wireless Network Using the One Push Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network Using the PIN Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network Using the Machine s Control Panel Setup Wizard Configure Your...

Page 60: ...wireless may not be the best method of connection for all types of documents and applications If you are printing large files such as multi page documents with mixed text and large graphics you may want to consider selecting wired Ethernet for faster data transfer supported models only or USB for the fastest throughput speed Although the Brother machine can be used in both a wired and wireless net...

Page 61: ...reen does not appear do the following Windows 7 Go to Computer Double click the CD DVD icon and then double click start exe Windows 8 and Windows 10 Click the File Explorer icon on the taskbar and then go to Computer This PC Double click the CD DVD icon and then double click start exe If the User Account Control screen appears click Yes 3 Choose Wireless Network Connection Wi Fi and then click Nex...

Page 62: ... 3 Press a or b to select the WPS option and then press OK 4 When WLAN Enable appears press b to select On This will start the wireless setup wizard To cancel press a 5 When the LCD displays Press Key on rtr press the WPS button on your wireless access point router Press a on the machine s control panel Your machine will automatically detect your wireless access point router and try to connect to ...

Page 63: ...ntification Number PIN Method to configure your wireless network settings The PIN Method is one of the connection methods developed by the Wi Fi Alliance By submitting a PIN created by an Enrollee your machine to the Registrar a device that manages the wireless LAN you can set up the wireless network and security settings For more information on how to access WPS mode see the instructions provided...

Page 64: ...evice you are using as the Registrar For example http 192 168 1 2 7 Go to the WPS settings page and type the PIN and then follow the on screen instructions The Registrar is usually the wireless LAN access point router The settings page will differ depending on the brand of wireless LAN access point router For more information see the instructions supplied with your wireless LAN access point router...

Page 65: ... package use the Brother installation disc 9 Select your machine and click Next 10 Type the PIN displayed on the machine s LCD and then click Next 11 Windows 7 Select your network and then click Next 12 Click Close If your wireless device is connected successfully the machine s LCD displays Connected You have completed the wireless network setup To install Full Driver Software Package necessary fo...

Page 66: ...sist you in locating this information If you do not know this information SSID and Network Key you cannot continue the wireless setup How can I find this information Check the documentation provided with your wireless access point router The initial SSID could be the manufacturer s name or the model name If you do not know the security information please consult the router manufacturer your system...

Page 67: ...onnected You have completed the wireless network setup To install Full Driver Software Package necessary for operating your device insert the Brother installation disc into your computer or go to your model s Downloads page on the Brother Solutions Center at support brother com Related Information Additional Methods of Configuring Your Brother Machine for a Wireless Network How to Enter Text on Yo...

Page 68: ...y Your Brother machine supports the use of the first WEP key only 2 Press a or b to select the Network option and then press OK 3 Press a or b to select the WLAN option and then press OK 4 Press a or b to select the Setup Wizard option and then press OK 5 When WLAN Enable appears press b to select On This will start the wireless setup wizard To cancel press a 6 The machine will search for your net...

Page 69: ...nnected You have completed the wireless network setup To install Full Driver Software Package necessary for operating your device insert the Brother installation disc into your computer or go to your model s Downloads page on the Brother Solutions Center at support brother com Related Information Additional Methods of Configuring Your Brother Machine for a Wireless Network I Cannot Complete the Wi...

Page 70: ...Configuring Your Brother Machine for a Wireless Network Use Wi Fi Direct Use Wi Fi Direct Print from Your Mobile Device Using Wi Fi Direct Configure Your Wi Fi Direct Network I Cannot Complete the Wireless Network Setup Configuration 66 ...

Page 71: ...network configuration using the one push or PIN Method of Wi Fi Protected Setup WPS You can also configure a wireless network by manually setting an SSID and password Your Brother machine s Wi Fi Direct feature supports WPA2 security with AES encryption 2 1 1 Mobile device 2 Your Brother machine Although the Brother machine can be used in both a wired and wireless network only one connection metho...

Page 72: ...gs from your machine s control panel Wi Fi Direct Network Configuration Overview Configure Your Wi Fi Direct Network Using the One Push Method Configure Your Wi Fi Direct Network Using the One Push Method of Wi Fi Protected Setup WPS Configure Your Wi Fi Direct Network Using the PIN Method Configure Your Wi Fi Direct Network Using the PIN Method of Wi Fi Protected Setup WPS Configure Your Wi Fi Di...

Page 73: ...ort Wi Fi Protected Setup WPS Option Description Yes Go to Step 4 No See Related Information Configure Your Wi Fi Direct Network Manually 4 Does your mobile device support one push configuration for Wi Fi Protected Setup WPS Option Description Yes See Related Information Configure Your Wi Fi Direct Network Using the One Push Method of Wi Fi Protected Setup WPS No See Related Information Configure ...

Page 74: ... Configure Your Wi Fi Direct Network Manually 70 ...

Page 75: ... Direct on other device and press OK appears on the machine s LCD Press OK on your machine This will start the Wi Fi Direct setup To cancel press Back 6 Do one of the following When your Brother machine is the Group Owner G O connect your mobile device to the machine directly When your Brother machine is not the G O it will display available device names with which to configure a Wi Fi Direct netw...

Page 76: ...elect the On option and then press OK 5 Press a or b to select the Push Button option and then press OK 6 When Wi Fi Direct On appears press b to accept To cancel press a 7 Activate your mobile device s WPS one push configuration method see your mobile device s user s guide for instructions when Activate Wi Fi Direct on other device and press OK appears on the machine s LCD Press OK on your machin...

Page 77: ...IN Code appears enter the PIN displayed on your mobile device in your Brother machine Press OK to complete the setup If the PIN is displayed on your Brother machine enter the PIN in your mobile device When your Brother machine is not the G O it will display available device names with which to configure a Wi Fi Direct network Press a or b to select the mobile device you want to connect to and pres...

Page 78: ...and then press OK 6 When Wi Fi Direct On appears press b to accept To cancel press a 7 Activate your mobile device s WPS PIN configuration method see your mobile device s user s guide for instructions when Activate Wi Fi Direct on other device and press OK appears on the machine s LCD Press OK on your machine This will start the Wi Fi Direct setup To cancel press Back 8 The machine will wait for a...

Page 79: ... or b to select the Manual option and then press OK 4 When Wi Fi Direct On appears press b to accept To cancel press a 5 The machine will display the SSID name and Password for five minutes Go to your mobile device s wireless network settings screen select the SSID name and then enter the password 6 If your mobile device connects successfully the machine s LCD displays Connected You have completed...

Page 80: ...Home Network Advanced Network Features Advanced Network Features Print the Network Configuration Report Print the WLAN Report 76 ...

Page 81: ... Address If the IP Address on the Network Configuration Report shows 0 0 0 0 wait for one minute and try printing it again You can find your machine s settings such as the IP address subnet mask node name and MAC Address on the report for example IP address 192 168 0 5 Subnet mask 255 255 255 0 Node name BRN000ca0000499 MAC Address 00 0c a0 00 04 99 1 Press a or b to select the Print Reports optio...

Page 82: ...s check the error code on the printed report 1 Press a or b to select the Print Reports option and then press OK 2 Press a or b to select the WLAN Report option and then press OK 3 Press Go The machine will print the WLAN Report Related Information Advanced Network Features Wireless LAN Report Error Codes My Brother Machine Cannot Print over the Network I Want to Check that My Network Devices are ...

Page 83: ...z SSID ESSID Make sure the access point router is set to 2 4 GHz or 2 4 GHz 5 GHz mixed mode TS 04 The Authentication Encryption methods used by the selected wireless access point router are not supported by your machine Change the authentication and encryption method of the wireless access point router Your machine supports the following authentication methods WPA Personal TKIP or AES WPA2 Person...

Page 84: ...Information Print the WLAN Report My Brother Machine Cannot Print over the Network I Want to Check that My Network Devices are Working Correctly Configure Your Machine for a Wireless Network Using the One Push Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network Using the PIN Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network Using the Ma...

Page 85: ...Home Network Technical Information for Advanced Users Technical Information for Advanced Users Reset the Network Settings to the Factory Settings 81 ...

Page 86: ...ts all information such as the password and IP address This feature restores all wired supported models only and wireless network settings to the factory settings You can also reset the print server to its factory settings using BRAdmin Light BRAdmin Professional or Web Based Management 1 Press a or b to select the Network option and then press OK 2 Press a or b to select the Network Reset option ...

Page 87: ...Home Security Security Lock the Machine Settings Network Security Features 83 ...

Page 88: ...ne Settings Before turning on the machine s Access Lock make a careful note of your password If you forget the password you must reset all passwords stored in the machine by contacting your administrator or Brother customer service Setting Lock Overview 84 ...

Page 89: ...k Overview Use the Setting Lock feature to block unauthorised access to machine settings When Setting Lock is set to On you cannot access the machine settings without entering the password Set the Setting Lock Password Change the Setting Lock Password Turn Setting Lock On 85 ...

Page 90: ...2DN HL L2375DW 1 Press a or b to display the General Setup option and then press OK 2 Press a or b to display the Setting Lock option and then press OK 3 Enter a four digit number for the password To enter each digit press a or b to select a number and then press OK 4 When the LCD displays Verify re enter the new password Related Information Setting Lock Overview 86 ...

Page 91: ... OK 2 Press a or b to display the Setting Lock option and then press OK 3 Press a or b to select the Set Password option and then press OK 4 Enter the current four digit password To enter each digit press a or b to select a number and then press OK 5 Enter a new four digit password To enter each digit press a or b to select a number and then press OK 6 When the LCD displays Verify re enter the new...

Page 92: ... option and then press OK 2 Press a or b to display the Setting Lock option and then press OK 3 Press OK when the LCD displays On 4 Enter the current four digit password To enter each digit press a or b to select a number and then press OK To turn Setting Lock off press OK Press b to select Yes when the LCD displays Unlock enter the current four digit password Related Information Setting Lock Over...

Page 93: ...Home Security Network Security Features Network Security Features Before Using Network Security Features Manage Your Network Machine Securely Using SSL TLS Send an Email Securely 89 ...

Page 94: ...mploys some of the latest network security and encryption protocols available today These network features can be integrated into your overall network security plan to help protect your data and prevent unauthorised access to the machine We recommend disabling the FTP server and TFTP protocols Accessing the machine using these protocols is not secure Related Information Network Security Features 9...

Page 95: ... Manage Your Network Machine Securely Using SSL TLS Introduction to SSL TLS Certificates and Web Based Management Manage Your Network Machine Securely Using Web Based Management Manage Your Network Machine Securely Using BRAdmin Professional Windows Print Documents Securely Using SSL TLS 91 ...

Page 96: ...ive method of protecting data sent over a local or wide area network LAN or WAN It works by encrypting data such as a print job sent over a network so anyone trying to capture it will not be able to read it SSL TLS can be configured on both wired and wireless networks and will work with other forms of security such as WPA keys and firewalls Related Information Manage Your Network Machine Securely ...

Page 97: ...nternet Explorer for Internet Banking and you see https and the little padlock icon in the web browser you are using SSL SSL grew to work with additional applications such as Telnet printer and FTP software in order to become a universal solution for online security Its original design intentions are still being used today by many online retailers and banks to secure sensitive data such as credit ...

Page 98: ...an IP network by restricting unauthorised users from reading data sent to the machine SSL s key selling point is that it can be used to print confidential data securely For example an HR department in a large company may be printing wage slips on a regular basis Without encryption the data contained on these wages slips can be read by other network users However with SSL TLS anyone trying to captu...

Page 99: ...sed Management Certificates and Web Based Management You must configure a certificate to manage your networked Brother machine securely using SSL TLS You must use Web Based Management to configure a certificate Supported Security Certificate Features Create and Install a Certificate Manage Multiple Certificates 95 ...

Page 100: ...ned certificate This print server issues its own certificate Using this certificate you can easily use the SSL TLS communication without creating or installing a different certificate from a CA Certificate from a Certificate Authority CA There are two methods for installing a certificate from a CA If you already have a certificate from a CA or if you want to use a certificate from an external trus...

Page 101: ...es and Web Based Management Create and Install a Certificate Create and Install a Certificate Step by Step Guide for Creating and Installing a Certificate Create and Install a Self signed Certificate Create and Install a Certificate from a Certificate Authority CA Import and Export a CA Certificate 97 ...

Page 102: ...e a self signed certificate or use a certificate from a Certificate Authority CA These are a brief summary of the actions required based on the option you choose Option 1 Self Signed Certificate 1 Create a self signed certificate using Web Based Management 2 Install the self signed certificate on your computer Option 2 Certificate from a CA 1 Create a Certificate Signing Request CSR using Web Base...

Page 103: ...Management Create and Install a Certificate Create and Install a Self signed Certificate Create and Install a Self signed Certificate Create a Self signed Certificate Install the Self signed Certificate for Windows users with Administrator Rights Import and Export the Self signed Certificate on your Brother Machine 99 ...

Page 104: ...achine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click the Security tab 6 Click Certificate 7 Click Create Self Signed Certificate 8 Enter a Common Name and a Valid Date The length of the Common Name is less than 64 bytes Enter an identifier such as an IP address node name or domain name to ...

Page 105: ...rver The self signed certificate is created and saved in your machine s memory To use SSL TLS communication the self signed certificate must be installed on your computer Related Information Create and Install a Self signed Certificate 101 ...

Page 106: ...r to get help with installing certificates 1 Do one of the following Windows 7 and Windows Server 2008 Click Start All Programs Windows 8 Right click the Internet Explorer icon on the taskbar Windows 10 and Windows Server 2016 Click Windows Accessories Windows Server 2012 and Windows Server 2012 R2 Click Internet Explorer and then right click the Internet Explorer icon that appears on the taskbar ...

Page 107: ...4 Click Continue to this website not recommended 5 Click Certificate error and then click View certificates 6 Click Install Certificate 103 ...

Page 108: ...the Certificate Import Wizard appears click Next 8 Select Place all certificates in the following store and then click Browse 9 Select Trusted Root Certification Authorities and then click OK 10 Click Next 104 ...

Page 109: ...correct The fingerprint thumbprint is printed on the Network Configuration Report 13 Click OK The self signed certificate is now installed on your computer and SSL TLS communication is available Related Information Create and Install a Self signed Certificate 105 ...

Page 110: ...eate and Install a Self signed Certificate Import and Export the Self signed Certificate on your Brother Machine Import and Export the Self signed Certificate on your Brother Machine You can store the self signed certificates on your Brother machine and manage them by importing and exporting Import the Self signed Certificate Export the Self signed Certificate 106 ...

Page 111: ...ad of the IP address For example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Cli...

Page 112: ...e a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click the Security tab 6 Click Certificate ...

Page 113: ...f you already have a certificate from an external trusted CA you can store the certificate and private key on the machine and manage them by importing and exporting If you do not have a certificate from an external trusted CA create a Certificate Signing Request CSR send it to a CA for authentication and install the returned certificate on your machine Create a Certificate Signing Request CSR Inst...

Page 114: ...cking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click the Security tab 6 Click Certificate 7 Click Create CSR 8 Type a Common Name required and add other information about your Organization optional Your company details are required so that a CA can confirm your identity and veri...

Page 115: ... send a CSR to your CA If you are using the Enterprise root CA of Windows Server 2008 2012 2012 R2 2016 we recommend using the Web Server for the certificate template to securely create the Client Certificate For more information go to your model s page on the Brother Solutions Center at support brother com Related Information Create and Install a Certificate from a Certificate Authority CA 111 ...

Page 116: ... where machine s IP address is the machine s IP address For example http 192 168 1 2 If you are using a Domain Name System or enable a NetBIOS name you can type another name such as SharedPrinter instead of the IP address For example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configura...

Page 117: ...tificate Create and Install a Certificate from a Certificate Authority CA Import and Export the Certificate and Private Key Import and Export the Certificate and Private Key Store the certificate and private key on your machine and manage them by importing and exporting them Import a Certificate and Private Key Export the Certificate and Private Key 113 ...

Page 118: ...r instead of the IP address For example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then clic...

Page 119: ...ss For example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab...

Page 120: ...Using SSL TLS Certificates and Web Based Management Create and Install a Certificate Import and Export a CA Certificate Import and Export a CA Certificate You can import export and store CA certificates on your Brother machine Import a CA Certificate Export a CA Certificate 116 ...

Page 121: ...n Name System or enable a NetBIOS name you can type another name such as SharedPrinter instead of the IP address For example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3...

Page 122: ... type another name such as SharedPrinter instead of the IP address For example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a pas...

Page 123: ...m Number of Certificates Stored UP on Brother Machine Self signed Certificate or Certificate Issued by a CA 3 CA Certificate 3 You can store up to 3 Certificate Authority CA certificates using SMTP over SSL only available for certain models We recommend storing one less certificate than allowed reserving an empty spot in case of certificate expiration When a certificate expires import a new certif...

Page 124: ... HTTPS protocol settings using the Web Based Management screen 1 Start your web browser 2 Type https Common Name in your browser s address bar where Common Name is the Common Name that you assigned to the certificate this could be your IP address node name or domain name 3 No password is required by default Type a password if you have set one and then click 4 You can now access the machine using H...

Page 125: ...rrectly since they authorize the read only access of version 1 and version 2c If you want to use all applications we recommend using SNMP v1 v2c read write access mode SNMPv3 read write access In this mode the print server uses version 3 of the SNMP protocol If you want to manage the print server securely use this mode When you use SNMPv3 read write access mode note the following You can use only ...

Page 126: ...e HTTPS protocol if you use BRAdmin Professional and Web Based Management together Use a different password in each group if you are managing a mixed group of older and newer print servers with BRAdmin Professional This will ensure security is maintained on the newer print servers Older versions of BRAdmin refer to BRAdmin Professional older than Ver 2 80 and BRAdmin Light for Mac older than Ver 1...

Page 127: ...mple http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click Protocol Make sure the IPP check box is selected If the IPP check box is not selected select...

Page 128: ...curity Network Security Features Send an Email Securely Send an Email Securely Configure Email Sending Using Web Based Management Send an Email with User Authentication Send an Email Securely Using SSL TLS 124 ...

Page 129: ...mple http 192 168 1 2 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click the Protocol menu in the left navigation bar 6 In the SMTP field click Advanced Settings and make sure the status of SMTP is Enabled 7 Configure the SMTP settings Confirm that the email settings are correct after configuration by sending a test email If you ...

Page 130: ... server You can use the SMTP AUTH method for email notification and email reports We recommend using Web Based Management to configure the SMTP authentication Email Server Settings You must configure your machine s SMTP authentication method to match the method used by your email server For details about your email server settings contact your network administrator or Internet Service Provider ISP...

Page 131: ...n you must configure SMTP over SSL TLS We recommend using Web Based Management to configure SSL TLS Verify Server Certificate Under SSL TLS if you choose SSL or TLS the Verify Server Certificate check box will be selected automatically Before you verify the server certificate you must import the CA certificate issued by the CA that signed the server certificate Contact your network administrator o...

Page 132: ... configure your machine s SMTP communication method to match the method used by your email server For details about your email server settings contact your network administrator or your ISP In most cases the secured webmail services require the following settings SMTP Port 25 Server Authentication Method SMTP AUTH SSL TLS TLS Related Information Send an Email Securely 128 ...

Page 133: ...Home Mobile Mobile Google Cloud Print AirPrint Mobile Printing for Windows Mopria Print Service Brother iPrint Scan for Mobile Devices 129 ...

Page 134: ...ogle Cloud Print Google Cloud Print Google Cloud Print Overview Before Using Google Cloud Print Print from Google Chrome or Chrome OS Print from Google Drive for Mobile Print from Gmail Webmail Service for Mobile 130 ...

Page 135: ...you to print to a printer registered to your Google account using a network compatible device such as a mobile phone or computer without installing the printer driver on the device Printing from Android apps requires installing the Google Cloud Print app from the Google Play Store 3 1 4 2 1 2 3 4 1 Print request 2 Internet 3 Google Cloud Print 4 Printing Related Information Google Cloud Print 131 ...

Page 136: ...ng Google Cloud Print Before Using Google Cloud Print Network Settings for Using Google Cloud Print Register Your Machine with Google Cloud Print Using Google Chrome Register Your Machine with Google Cloud Print Using Web Based Management 132 ...

Page 137: ... L2352DW HL L2372DN HL L2375DW In order to use Google Cloud Print your Brother machine must be connected to a network that has access to the Internet either through a wired or wireless connection To connect and configure your machine correctly see the Quick Setup Guide or related topics in this guide Related Information Before Using Google Cloud Print Google Cloud Print Problems 133 ...

Page 138: ...tion process The steps in this section are examples for Windows users Screens on your computer may vary depending on your operating system and environment 1 Open Google Chrome on your computer 2 Sign in to your Google Account 3 Click the Google Chrome menu icon and then Settings Show advanced settings 4 In the Google Cloud Print section click Manage 5 Follow the on screen instructions to register ...

Page 139: ... in your browser s address bar where machine s IP address is the machine s IP address For example http 192 168 1 2 4 No password is required by default Type a password if you have set one and then click 5 Click the Network tab 6 Click the Protocol menu in the left navigation bar 7 Make sure that Google Cloud Print is selected and then click Advanced Settings 8 Make sure that Status is set to Enabl...

Page 140: ...els HL L2357DW HL L2352DW HL L2372DN HL L2375DW 1 Make sure your Brother machine is turned on 2 Open the web page that you want to print 3 Click the Google Chrome menu icon 4 Click Print 5 Select your machine from the printer list 6 Change print options if needed 7 Click Print Related Information Google Cloud Print 136 ...

Page 141: ...L2372DN HL L2375DW 1 Make sure your Brother machine is turned on 2 Access Google Drive from your Android or iOS device s web browser 3 Open the document that you want to print 4 Tap the menu icon 5 Tap Print 6 Select your machine from the printer list 7 Change print options if needed 8 Tap or Print Related Information Google Cloud Print 137 ...

Page 142: ...Access the Gmail webmail service from your Android or iOS device s web browser 3 Open the email that you want to print 4 Tap the menu icon If Print appears beside the attachment name you can also print the attachment Tap Print and then follow the instructions on your mobile device 5 Tap Print 6 Select your machine from the printer list 7 Change print options if needed 8 Tap or Print Related Inform...

Page 143: ...Home Mobile AirPrint AirPrint AirPrint Overview Before Using AirPrint Print Using AirPrint 139 ...

Page 144: ...W AirPrint is a printing solution for Apple operating systems that allows you to wirelessly print photos email web pages and documents from your iPad iPhone iPod touch and Mac computer without the need to install a driver For more information visit Apple s website Related Information AirPrint AirPrint Problems 140 ...

Page 145: ...Home Mobile AirPrint Before Using AirPrint Before Using AirPrint Network Settings for Using AirPrint Disable and Enable AirPrint Using Web Based Management Web Browser 141 ...

Page 146: ...ice for a wireless network refer to your mobile device s user s guide A link to your mobile device s user s guide on Apple s website can be found by tapping in Safari To configure your Brother machine for a wireless network see the Quick Setup Guide or related topics in this guide If your Brother machine supports a wired network you can use a network cable to connect to the wireless access point r...

Page 147: ...e http machine s IP address in your browser s address bar where machine s IP address is the machine s IP address For example http 192 168 1 2 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click the Protocol menu in the left navigation bar 6 To disable AirPrint clear the AirPrint check box To enable AirPrint select the AirPrint che...

Page 148: ...Home Mobile AirPrint Print Using AirPrint Print Using AirPrint Print from iPad iPhone or iPod Touch Before Using AirPrint macOS Print Using AirPrint macOS 144 ...

Page 149: ...e sure your Brother machine is turned on 2 Use Safari to open the page that you want to print 3 Tap or 4 Tap Print 5 Make sure your Brother machine is selected 6 If a different machine or no printer is selected tap Printer A list of available machines appears 7 Tap your machine s name in the list 8 Select the desired options such as the number of pages to print and 2 sided printing if supported by...

Page 150: ...S add your Brother machine to the printer list on your Mac computer 1 Select System Preferences from the Apple Menu 2 Click Printers Scanners 3 Click the icon below the Printers pane on the left 4 Click Add Printer or Scanner The Add screen appears 5 Select your Brother machine and then select AirPrint from the Use pop up menu 6 Click Add Related Information Print Using AirPrint 146 ...

Page 151: ...your Mac computer 1 Make sure your Brother machine is turned on 2 On your Mac computer use Safari to open the page that you want to print 3 Click the File menu and then select Print 4 Make sure your Brother machine is selected If a different machine or no printer is selected click the Printer pop up menu and then select your Brother machine 5 Select the desired options such as the number of pages ...

Page 152: ...tion to print wirelessly from your Windows mobile device You can connect to the same network that your Brother machine is connected to and print without installing the printer driver on the device Many Windows apps support this function 1 2 3 1 Windows mobile device Windows 10 Mobile or later 2 Wi Fi connection 3 Your Brother machine Related Information Mobile 148 ...

Page 153: ...the Mopria Alliance With this service you can connect to the same network as your machine and print without additional setup Many native Android apps support printing 1 2 3 1 Android 4 4 or later 2 Wi Fi Connection 3 Your Brother machine You must download the Mopria Print Service from the Google Play Store and install it on your Android device Before using this service you must turn it on Related ...

Page 154: ...can from the Google Play Store app For all iOS supported devices including iPhone iPad and iPod touch Brother iPrint Scan allows you to use features of your Brother machine directly from your iOS device Download and install Brother iPrint Scan from the App Store For Windows Devices Brother iPrint Scan allows you to use features of your Brother machine directly from your Windows device without usin...

Page 155: ...Home Brother iPrint Scan for Windows and Mac Brother iPrint Scan for Windows and Mac Brother iPrint Scan Overview 151 ...

Page 156: ...of Brother iPrint Scan for Windows The actual screen may differ depending on the version of the application For Windows Go to your model s Downloads page on the Brother Solutions Center at support brother com to download the latest application For Mac Download and install Brother iPrint Scan from the App Store Related Information Brother iPrint Scan for Windows and Mac Brother iPrint Scan for Mobi...

Page 157: ...ted correctly and the machine s power is on See the Quick Setup Guide All of the protective materials have been removed See the Quick Setup Guide Paper is loaded correctly in the paper tray The interface cables are securely connected to the machine and the computer or the wireless connection is set up on both the machine and your computer Error and maintenance messages If you did not solve the pro...

Page 158: ...artridge Error The toner cartridge is not installed correctly Remove the toner cartridge and drum unit assembly from the machine Take out the toner cartridge and put it back in the drum unit again Reinstall the toner cartridge and drum unit assembly back in the machine If the problem continues contact Brother customer service or your local Brother dealer No Toner The toner cartridge or the toner c...

Page 159: ...s jammed underneath the 2 sided tray or the fuser unit Clear the Jam in the 2 sided tray or the fuser unit Jam Inside The paper is jammed inside the machine Open the front cover remove the drum and toner and clear the paper jam Jam Rear The paper is jammed in the back of the machine Open the fuser cover and remove all jammed paper Close the fuser cover Jam Tray The paper is jammed in the paper tra...

Page 160: ...ner Ended Continue mode It is time to replace the toner cartridge Replace the toner cartridge with a new one Self Diagnostic The temperature of the fuser unit does not rise to a specified temperature within the specified time Press and hold to turn the machine off wait a few seconds and then turn it on again Leave the machine idle for 15 minutes with the power on The fuser unit is too hot Print Un...

Page 161: ...the machine If the problem continues contact Brother customer service or your local Brother dealer Cooling Down The temperature of the inside of the machine is too hot The machine pauses its current print job and goes into cooling down mode Wait until the machine has finished cooling down Make sure all vents on the machine are clear of obstructions When the machine has cooled down the machine will...

Page 162: ...the paper tray Refill paper in the paper tray Make sure the paper guides are set to the correct size If paper is in the tray remove it and load it again Make sure the paper guides are set to the correct size Do not overfill the paper tray No Paper T1 The machine failed to feed paper from the indicated paper tray Do one of the following Refill paper in the paper tray indicated on the LCD Make sure ...

Page 163: ...ed by the defined tray Size Error DX The paper size specified in the machine s paper size setting is not available for automatic 2 sided printing Press and hold Go for about two seconds if required Load the correct size of paper in the tray and set the tray for that paper size Choose a paper size supported by 2 sided printing Paper size available for automatic 2 sided printing is A4 The paper in t...

Page 164: ...hten the stack when you are adding new paper This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams Paper is Jammed in the Paper Tray Paper is Jammed in the Back of the Machine Paper is Jammed inside the Machine Paper is Jammed in the 2 sided Tray 160 ...

Page 165: ...1 Pull the paper tray completely out of the machine 2 Slowly pull out the jammed paper Pulling the jammed paper downward using both hands allows you to remove the paper more easily 3 Fan the stack of paper to prevent further jams and slide the paper guides to fit the paper size 4 Make sure the paper is below the maximum paper mark b b b 5 Put the paper tray firmly back in the machine Related Infor...

Page 166: ...ol the extremely hot parts inside the machine 2 Open the back cover 3 Pull the blue tabs at the left and right sides toward you to release the fuser cover WARNING HOT SURFACE The machine s internal parts will be extremely hot Wait for the machine to cool down before touching them If the green envelope levers inside the back cover are pulled down to the envelope position lift these levers to the or...

Page 167: ...ver If you print on envelopes pull down the green envelope levers to the envelope position again before closing the back cover 6 Close the back cover until it locks in the closed position Related Information Paper Jams 163 ...

Page 168: ...n for 10 minutes for the internal fan to cool the extremely hot parts inside the machine 2 Open the front cover 3 Remove the toner cartridge and drum unit assembly WARNING HOT SURFACE The machine s internal parts will be extremely hot Wait for the machine to cool down before touching them 4 Pull out the jammed paper slowly 5 Install the toner cartridge and drum unit assembly into the machine 6 Clo...

Page 169: ...ow these steps 1 Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine 2 Pull the paper tray completely out of the machine 3 At the back of the machine pull the 2 sided tray completely out of the machine 4 Pull the jammed paper out of the machine or out of the 2 sided tray 5 Remove paper that may have jammed under the machine due to stat...

Page 170: ...or the machine to cool down before touching them 7 Use both hands to gently pull the jammed paper out of the back of the machine 8 Close the back cover until it locks in the closed position 9 Put the 2 sided tray firmly back in the rear of the machine 10 Put the paper tray firmly back in the front of the machine Related Information Paper Jams 166 ...

Page 171: ...When the menu bar appears click Settings Control Panel Hardware and Sound View devices and printers Right click the Brother XXX XXXX Click See what s printing If printer driver options appear select your printer driver Click Printer in the menu bar and make sure that Use Printer Offline is not selected Windows 10 and Windows Server 2016 Click Windows System Control Panel In the Hardware and Sound ...

Page 172: ...e paper size setting in the printer driver You must select A4 paper that is 60 to 105 g m2 Print speed is too slow Try changing the printer driver setting The highest resolution needs longer data processing sending and printing time If you have enabled the Quiet Mode disable the Quiet Mode on the printer driver or the machine s menu setting The machine does not feed paper If there is paper in the ...

Page 173: ... Monitor the Status of the Machine from Your Computer Windows Monitor the Status of the Machine from Your Computer Mac Cancel a Print Job Clean the Paper Pick up Rollers 169 ...

Page 174: ...oner cartridge Check the machine s environment Conditions such as humidity high temperatures and so on may cause this print fault If the whole page is too light Toner Save may be turned on Turn off Toner Save mode in the machine s menu settings or the printer driver Clean the drum unit Clean the corona wire on the drum unit Replace the toner cartridge with a new toner cartridge Replace the drum un...

Page 175: ...printer driver or use thinner paper than you are currently using For models with an LCD Select the appropriate media type in the menu setting Check the machine s environment Conditions such as high humidity can cause hollow print The drum unit may be damaged Replace the drum unit with a new drum unit All black Clean the corona wire inside the drum unit The drum unit may be damaged Replace the drum...

Page 176: ... drum unit may be damaged Replace the drum unit with a new drum unit ABCDEFGH abcdefghijk A B C D abcde 0 1 2 3 4 Black toner marks across the page If you use label sheets for laser printers the glue from the sheets may sometimes stick to the drum surface Clean the drum unit See Related Information Clean the Drum Unit Using Drum Dot Print If you used paper that has clips or staples the drum unit m...

Page 177: ...r torn paper in the 2 sided tray Verify the 2 sided tray is inserted completely and the back cover is closed completely Curled or wavy image Check the paper type and quality High temperatures and high humidity will cause paper to curl If you do not use the machine often the paper may have been in the paper tray too long Turn over the stack of paper in the paper tray Also fan the paper stack and th...

Page 178: ...g Envelope creases Make sure the two green levers inside the back cover are pulled down to the envelope position when you print envelopes After you have finished printing reset the levers back to their original position Pull up the levers until they stop Make sure envelopes are printed with the back cover face up output tray opened For models with Manual Feed Slot Make sure envelopes are fed only ...

Page 179: ...ere Can I Find My Brother Machine s Network Settings I Cannot Complete the Wireless Network Setup Configuration Use the Network Connection Repair Tool Windows My Brother Machine Cannot Print over the Network I Want to Check that My Network Devices are Working Correctly 175 ...

Page 180: ...guration Move the mobile device closer to your Brother machine Move your Brother machine and the mobile device to an obstruction free area If you are using the PIN Method of WPS make sure you have entered the correct PIN No Device When configuring the Wi Fi Direct network the Brother machine cannot find your mobile device Make sure your machine and mobile device are in the Wi Fi Direct mode Move t...

Page 181: ...ting Network Problems Where Can I Find My Brother Machine s Network Settings Where Can I Find My Brother Machine s Network Settings Print the Network Configuration Report Change Machine Settings from Your Computer 177 ...

Page 182: ...Brother machine s control panel Wireless Your wireless LAN access point router is in stealth mode not broadcasting the SSID Enter the correct SSID name or Network Key manually Check the SSID name or the Network Key in the instructions supplied with your wireless LAN access point router and reconfigure the wireless network setup Wireless Your security settings SSID password are not correct Confirm ...

Page 183: ...ur Brother machine as a client confirm how many devices are allowed in the current Wi Fi Direct network and then check how many devices are connected Wi Fi Direct For Windows If your wireless connection has been interrupted and you have checked and tried all of the above we recommend using the Network Connection Repair Tool Related Information Network Problems Configure Your Machine for a Wireless...

Page 184: ... select your model name if not already selected Click Tools in the left navigation bar and then click Network Connection Repair Tool Windows Server 2012 2012 R2 2016 Launch Brother Utilities and then click the drop down list and select your model name if not already selected Click Tools in the left navigation bar and then click Network Connection Repair Tool If the User Account Control screen appe...

Page 185: ...in your computer s print queue delete it Otherwise double click the printer icon in the following folder and cancel all documents Windows 7 Click Start Devices and Printers Printers and Faxes Windows 8 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Control Panel In the Hardware and Sound group click View devices and printers Printers Windows 10 a...

Page 186: ...elated Information Network Problems Print the WLAN Report Wireless LAN Report Error Codes Use the Network Connection Repair Tool Windows I Want to Check that My Network Devices are Working Correctly 182 ...

Page 187: ...s Check that you can ping the Brother machine from your computer Ping the Brother machine from your computer using the IP address or the node name in the Windows command prompt or Mac Terminal application ping ipaddress or nodename Successful Your Brother machine is working correctly and connected to the same network as your computer Unsuccessful Your Brother machine is not connected to the same n...

Page 188: ... Confirm your network settings See Related Information Certain files may not be printable or may not appear exactly as they are displayed I cannot register my Brother machine with Google Cloud Print Make sure your machine is connected to a network with Internet access Verify that the date and time are set correctly on your machine I do not see a confirmation message on my Brother machine when I tr...

Page 189: ...ss access point router or to your Brother machine I cannot print Make sure your Brother machine is turned on Confirm the network settings See Related Information I am trying to print a multiple page document from an iOS device but ONLY the first page is printing Make sure you are running the latest OS version Refer to the following Apple support article for more information about AirPrint support ...

Page 190: ...ct it to make sure it is not the problem Plug the machine s power cord directly into a different known working wall electrical socket If there is still no power try a different power cable The Brother software cannot be installed Windows If the Security Software warning appears on the computer screen during the installation change the Security Software settings to permit the Brother product setup ...

Page 191: ...Home Troubleshooting Machine Information Machine Information Check the Serial Number Check the Firmware Version Reset Functions Overview Reset Your Brother Machine 187 ...

Page 192: ...ber Related Models HL L2357DW HL L2352DW HL L2372DN HL L2375DW 1 Press a or b to select the Machine Info option and then press OK 2 Press a or b to select the Serial No option and then press OK The machine displays the serial number on the LCD Related Information Machine Information 188 ...

Page 193: ... Related Models HL L2357DW HL L2352DW HL L2372DN HL L2375DW 1 Press a or b to display the Machine Info option and then press OK 2 Press a or b to display the Firmware Version option and then press OK The machine displays the firmware version on the LCD Related Information Machine Information 189 ...

Page 194: ...or Factory Reset function Subdivided reset functions are not available for some models 1 Machine Reset This function resets the following settings Setting Lock Language Setting 2 Network Settings Reset For Network Models Reset the print server back to its default factory settings includes Password and IP Address information 3 Factory Reset Brother strongly recommends you perform this operation whe...

Page 195: ...W HL L2372DN HL L2375DW 1 Press a or b to display the Initial Setup option and then press OK 2 Press a or b to display the Reset option and then press OK 3 Press a or b to choose the type of reset you want to perform and then press OK 4 Press b 5 Press b for Yes The machine will restart Related Information Machine Information 191 ...

Page 196: ...Home Routine Maintenance Routine Maintenance Replace Supplies Clean the Machine Check the Remaining Part Life Pack and Ship Your Brother Machine 192 ...

Page 197: ...it separate from domestic waste If you have questions contact your local waste disposal office We recommend placing used and new supplies on a piece of paper to prevent accidentally spilling or scattering the material inside If you use paper that is not a direct equivalent for the recommended print media the life of supplies and machine parts may be reduced The projected life for each of the toner...

Page 198: ...Related Information Routine Maintenance Replace the Toner Cartridge Replace the Drum Unit Error and Maintenance Indications Error and Maintenance Messages Supplies 194 ...

Page 199: ...n 2 Open the front cover 3 Remove the toner cartridge and drum unit assembly from the machine 4 Push down the green lock lever and take the toner cartridge out of the drum unit 5 Unpack the new toner cartridge 6 Remove the protective cover 7 Push the new toner cartridge firmly into the drum unit until you hear it lock into place 195 ...

Page 200: ...high quality printing we recommend using only Brother Original toner cartridges When you want to buy toner cartridges contact Brother Dealer DO NOT unpack the new toner cartridge until you are ready to install it If a toner cartridge is left unpacked for a long time the toner life will be shortened Brother strongly recommends you DO NOT refill the toner cartridge provided with your machine We also...

Page 201: ...sembly from the machine 4 Push down the green lock lever and take the toner cartridge out of the drum unit 5 Unpack the new drum unit 6 Push the toner cartridge firmly into the new drum unit until you hear it lock into place Make sure you put the toner cartridge in correctly or it may separate from the drum unit 7 Install the toner cartridge and drum unit assembly back into the machine 197 ...

Page 202: ... paper type of toner used and so on Under ideal conditions the average drum life is estimated at approximately 12 000 pages based on 1 page per job A4 Letter single sided pages The number of pages may be affected due to a variety of factors including but not limited to media type and media size Because we have no control over the many factors that determine the actual drum life we cannot guarantee...

Page 203: ...ING DO NOT use flammable substances any type of spray or an organic solvent liquid containing alcohol or ammonia to clean the inside or outside of the product Doing so could cause a fire Instead use only a dry lint free cloth IMPORTANT DO NOT use isopropyl alcohol to remove dirt from the control panel It may crack the panel To avoid print quality problems DO NOT touch the shaded parts shown in the...

Page 204: ... Clean the Paper Pick up Rollers 200 ...

Page 205: ...ire inside the drum unit by gently sliding the green tab from left to right and right to left several times Be sure to return the tab to the Home position a The arrow on the tab must be aligned with the arrow on the drum unit If it is not printed pages may have a vertical stripe 4 Install the toner cartridge and drum unit assembly back into the machine 5 Close the front cover of the machine Relate...

Page 206: ...12D HL L2357DW HL L2352DW HL L2372DN HL L2375DW HL L2312D 1 Make sure the machine is in Ready mode 2 Press Go eight times The machine prints the Drum Dot Check Sheet 3 Press and hold to turn the machine off 4 Open the front cover 5 Remove the toner cartridge and drum unit assembly from the machine 6 Push down the green lock lever and take the toner cartridge out of the drum unit 7 Turn the drum un...

Page 207: ...mark in drum region 2 9 Turn the edge of the drum unit towards you while looking at the drum surface to find the mark IMPORTANT To avoid print quality problems DO NOT touch the surface of the drum unit only the wheel on the end 10 Wipe the surface of the drum gently with a dry cotton swab until the mark or foreign material on the surface comes off 203 ...

Page 208: ... Close the front cover of the machine 14 Press to turn the machine on HL L2357DW HL L2352DW HL L2372DN HL L2375DW 1 Make sure the machine is in Ready mode 2 Press a or b to display the Print Reports option and then press OK 3 Press a or b to select the Drum Dot Print option 4 Press Go The machine prints the Drum Dot Check Sheet 5 Press and hold to turn the machine off 6 Open the front cover 7 Remo...

Page 209: ...n the left side 10 Use the numbered markers next to the drum roller to find the mark on the drum For example a dot in column 2 on the check sheet means that there is a mark in drum region 2 11 Turn the edge of the drum unit towards you while looking at the drum surface to find the mark 205 ...

Page 210: ...face of the photosensitive drum with a sharp object or any liquids 13 Push the toner cartridge firmly into the drum unit until you hear it lock into place Make sure you put the toner cartridge in correctly or it may separate from the drum unit 14 Install the toner cartridge and drum unit assembly back into the machine 15 Close the front cover of the machine 16 Press to turn the machine on Related ...

Page 211: ...o turn the machine off 2 Pull the paper tray completely out of the machine 3 If paper is loaded or something is stuck inside in the paper tray remove it 4 Tightly wring out a lint free cloth soaked in lukewarm water and then wipe the separator pad on the paper tray to remove dust 5 Wipe the two pick up rollers inside the machine to remove dust 6 Reload the paper and put the paper tray firmly back ...

Page 212: ...L2372DN HL L2375DW 1 Press a or b to display the Machine Info option and then press OK 2 Press a or b to select the Parts Life option and then press OK 3 Press a or b to select the machine part you want to check and then press OK The LCD displays the approximate remaining part life Related Information Routine Maintenance 208 ...

Page 213: ... cables and then unplug the power cord from the electrical socket Some models are equipped with a non detachable AC power cord If your cord is not detachable fold it loosely and rest it on top of the machine so it packs easily 3 Put the machine into the bag it originally came in 4 Pack the machine the printed materials and the AC power cord if applicable in the original carton with the original pa...

Page 214: ...e shortcuts and work with options displayed on the machine s LCD to make your Brother machine a more efficient work tool Change Machine Settings from the Control Panel How to Install the Remote Printer Console Software Windows only Change Machine Settings from Your Computer 210 ...

Page 215: ...Home Machine Settings Change Machine Settings from the Control Panel Change Machine Settings from the Control Panel General Settings Menu Table for LCD Models 211 ...

Page 216: ...e Machine Settings from the Control Panel General Settings General Settings Set Sleep Mode Countdown About Deep Sleep Mode Set Auto Power Off Mode Reduce Toner Consumption Reduce Printing Noise Change the Language on the LCD 212 ...

Page 217: ...in Sleep Mode it acts as if it is turned off The machine will wake up and start printing when it receives a print job Use these instructions to set a time delay countdown before the machine enters Sleep Mode 1 Press a or b to select the General Setup option and then press OK 2 Press a or b to select the Ecology option and then press OK 3 Press a or b to select the Sleep Time option and then press ...

Page 218: ...ime is based on your specific model and settings Deep Sleep mode uses less power than Sleep mode Applicable Models Machine s Control Panel in Deep Sleep Mode Conditions That Will Wake the Machine HL L2312D The Ready LED is dimmed The machine receives a job Someone presses a button on the control panel HL L2357DW HL L2352DW HL L2372DN HL L2375DW The LCD displays Deep Sleep The machine receives a jo...

Page 219: ...over is closed and the power cord is plugged in 2 Press to turn on the machine and make sure only the Ready LED lights up 3 Press Go four times to turn the function On or Off All LEDs blink twice when Auto Power Off Mode is turned on All LEDs blink once when Auto Power Off Mode is turned off HL L2357DW HL L2352DW HL L2372DN HL L2375DW Select how long the machine must be in Deep Sleep Mode before i...

Page 220: ... on your documents appears lighter We DO NOT recommend using the Toner Save feature for printing photo or greyscale images 1 Press a or b to display the General Setup option and then press OK 2 Press a or b to display the Ecology option and then press OK 3 Press a or b to display the Toner Save option and then press OK 4 Press a or b to display On and then press Go Related Information General Sett...

Page 221: ...is plugged in 3 Hold down Go as you press to turn on the machine Keep Go pressed down until the Toner Drum and Paper LEDs light up 4 Press Go 11 times to turn the function On or Off All LEDs blink twice when you turn on the Quiet Mode All LEDs blink once when you turn off the Quiet Mode HL L2357DW HL L2352DW HL L2372DN HL L2375DW 1 Press a or b to display the General Setup option and then press OK...

Page 222: ...age on the LCD Change the LCD language if needed This feature is not available in some countries 1 Press a or b to display the Initial Setup option and then press OK 2 Press a or b to display the Local Language option and then press OK 3 Press a or b to display your language and then press Go Related Information General Settings 218 ...

Page 223: ...Home Machine Settings Change Machine Settings from the Control Panel Menu Table for LCD Models Menu Table for LCD Models Settings Tables 1 Line LCD models 219 ...

Page 224: ...ase the page yield of the toner cartridge Sleep Time Set how much time will pass before the machine enters Power Saving mode Quiet Mode Decrease printing noise Auto Power Off Set the number of hours that the machine will remain in Deep Sleep mode before going into Power Off mode Panel Control Button Repeat Set the time for the LCD message to change when holding a or b at intervals Message Scroll S...

Page 225: ...e font pitch The Font Pitch menu appears when you choose I012 to I018 I031 to I037 or I097 to I109 in Font No setting Font Point Set the font size The Font Point menu appears when you choose I000 to I011 I019 to I030 or I038 to I096 in Font No setting Symbol Set Select the symbol or character set Table Print Print the code table Auto LF ON CR CR LF OFF CR CR Auto CR ON LF LF CR FF FF CR or VT VT C...

Page 226: ...INS configuration mode WINS Server Primary Specify the IP address of the primary WINS server Secondary Specify the IP address of the secondary WINS server DNS Server Primary Specify the IP address of the primary DNS server Secondary Specify the IP address of the secondary DNS server APIPA Allocate the IP address from the link local address range automatically 1 IPv6 Enable or disable the IPv6 prot...

Page 227: ...factory settings 1 On connection to the network if the machine s Boot Method is Auto the machine will attempt to set the IP address and Subnet Mask from a boot server such as DHCP If a boot server cannot be found an APIPA IP address will be allocated such as 169 254 001 254 000 255 If the Boot Method of the machine is set to Static you must manually enter an IP address from the machine s control p...

Page 228: ... Secondary Specify the IP address of the secondary WINS server DNS Server Primary Specify the IP address of the primary DNS server Secondary Specify the IP address of the secondary DNS server APIPA Allocate the IP address from the link local address range automatically 1 IPv6 Enable or disable the IPv6 protocol Ethernet Choose the Ethernet link mode Wired Status Display the Ethernet link status MA...

Page 229: ... one button push method quickly PIN Code Configure your Wi Fi Direct network settings using WPS with a PIN code quickly Manual Configure your Wi Fi Direct network settings manually Group Owner Set your machine as the Group Owner Device Info Device Name View your machine s device name SSID Display the Group Owner s SSID IP Address Display your machine s IP Address Status Info Status Display the Wi ...

Page 230: ...ion Check your machine s firmware version Page Counter Display the total printed pages Parts Life 1 Toner Life Display the remaining life of the toner cartridge Drum Life Display the remaining life of the drum unit 1 Life is approximate and may vary by type of use Initial Setup Level 1 Level 2 Description Reset Machine Reset Restore all the machine settings that you have changed Network Reset Rest...

Page 231: ...Remote Printer Console These settings are remembered in and used by your Brother machine as print defaults However any manual changes you make in the application or printer driver will override your Remote Printer Console settings NOTE Not available to countries subject to applicable export regulations 1 Put the Brother Installation Disc into your CD ROM drive Close the opening screen when it appe...

Page 232: ...Machine Settings from Your Computer Change Machine Settings from Your Computer Change Machine Settings Using Web Based Management Where Can I Find My Brother Machine s Network Settings Network Management Software and Utilities 228 ...

Page 233: ... Management Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol HTTP or Hyper Text Transfer Protocol over Secure Socket Layer HTTPS What is Web Based Management Access Web Based Management Set a Login Password for Web Based Management Network Management Software and Utilities 229 ...

Page 234: ... Transfer Protocol over Secure Socket Layer HTTPS Type your machine s IP address into your web browser to access and change your print server settings We recommend Microsoft Internet Explorer 11 Edge for Windows and Safari 9 10 for Mac Make sure that JavaScript and Cookies are always enabled in whichever browser you use You must use the TCP IP protocol on your network and have a valid IP address p...

Page 235: ...192 168 1 2 If you are using a Domain Name System or enable a NetBIOS name you can type another name such as SharedPrinter instead of the IP address For example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s...

Page 236: ...u enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click Administrator 5 Type the password you want to use in t...

Page 237: ...Home Appendix Appendix Specifications How to Enter Text on Your Brother Machine Supplies Information Regarding Recycled Paper Brother Numbers 233 ...

Page 238: ...L2312D HL L2357DW HL L2352DW Approximately 460 W at 25 C HL L2372DN HL L2375DW Approximately 510 W at 25 C Printing Quiet Mode 1 Approximately 265 W at 25 C Ready 1 Approximately 48 W at 25 C Sleep 1 HL L2312D Approximately 5 7 W HL L2357DW HL L2352DW HL L2372DN HL L2375DW Approximately 6 W Deep Sleep 1 Approximately 0 6 W Power Off 2 3 Approximately 0 03 W Dimensions Typical outline view Unit mm ...

Page 239: ... Size A4 Letter A5 A5 Long Edge A6 Executive Paper Weight 60 to 163 g m2 Maximum Paper Capacity Up to 250 sheets of 80 g m2 Plain Paper Manual Feed Slot Paper Type Plain Paper Thin Paper Thick Paper Thicker Paper Recycled Paper Bond Label Envelope Env Thin Env Thick Paper Size Width 76 2 to 215 9 mm Length 127 to 355 6 mm Envelope COM 10 DL C5 Monarch Paper Weight 60 to 230 g m2 Maximum Paper Capa...

Page 240: ...ides minute Up to 8 sheets minute A4 size Up to 17 sides minute Up to 8 5 sheets minute Letter size First Print Time 7 Less than 8 5 seconds at 23 C 230 V Interface Specifications USB 1 2 Hi Speed USB 2 0 Use a USB 2 0 interface cable that is no more than 2 0 metres long LAN HL L2372DN HL L2375DW 10Base T 100Base TX 3 Wireless LAN HL L2357DW HL L2352DW HL L2375DW IEEE 802 11b g n Infrastructure Mo...

Page 241: ...A2 PSK AES only Wireless Certification Wi Fi Certification Mark License WPA WPA2 Personal Wi Fi Protected Setup WPS Identifier Mark License Wi Fi CERTIFIED Wi Fi Direct Computer Requirements Specifications Supported Operating Systems And Software Functions Computer Platform Operating System Version PC Interface Processor Hard Disk Space to Install Parallel IEEE1284 USB 1 10BASE T 100BASE TX Ethern...

Page 242: ...ver updates go to your model s Downloads page on the Brother Solutions Center at support brother com All trademarks brand and product names are the property of their respective companies Related Information Appendix 238 ...

Page 243: ...m Hold down or repeatedly press a or b to select a character from this list 0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ space _ Press OK when the character or symbol you want is displayed and then enter the next character Press Back to delete characters entered incorrectly Related Information Appendix Configure Your Machine for a Wireless Network Using the Machine s Control Pane...

Page 244: ...IEC 19752 2 A4 Letter single sided pages High Yield Toner Supply Model Name Approximate Life Page Yield Applicable Models TN 2421 Approximately 3 000 pages 1 2 HL L2312D HL L2352DW HL L2372DN 1 Approximate cartridge yield is declared in accordance with ISO IEC 19752 2 A4 Letter single sided pages The average inbox toner life is estimated at approximately 700 pages based on 1 page per job A4 or Let...

Page 245: ...sing recycled paper saves natural resources and promotes the circular economy Paper is made using cellulose fibres from wood Collecting and recycling paper extends the life of fibres over multiple life cycles making the best use of the resources The recycled paper production process is shorter The fibres have already been processed so less water and energy and fewer chemicals are used Paper recycl...

Page 246: ...roduct Check here for Brother driver updates too support brother com Customer Service Visit www brother com for contact information on your local Brother office Service Centre locations For service centres in Europe contact your local Brother Office Contact information for European offices can be found by going to www brother com and selecting your region and country Internet Addresses Brother Glo...

Page 247: ...Visit us on the World Wide Web www brother com CEE ENG Version 0 ...

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