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Brother HL-B2000D, Online User'S Manual

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 Home > Troubleshooting

Troubleshooting

Use this section to resolve typical problems you may encounter when using your Brother machine. You can
correct most problems yourself.

IMPORTANT

For technical help, you must call Brother customer service or your local Brother dealer.
Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

If you need additional help, go to the Brother Solutions Center at 

support.brother.com

.

First, check the following:
•

The machine's power cord is connected correctly and the machine's power is on. See the 

Quick Setup Guide

.

•

All of the protective materials have been removed. See the 

Quick Setup Guide

.

•

Paper is loaded correctly in the paper tray.

•

The interface cables are securely connected to the machine and the computer.

•

Error and maintenance messages

If you did not solve the problem with the checks, identify the problem and then see 

Related Information

.

  Related Information

•

Error and Maintenance Indications (HL-B2000D)

•

Error and Maintenance Messages

•

Paper Jams

•

Printing Problems

•

Improve the Print Quality

•

Network Problems

•

AirPrint Problems

•

Other Problems

•

Machine Information

 

120

Summary of Contents for HL-B2000D

Page 1: ... HL B2050DN HL B2000D CAUTION Before using this product read carefully these instructions for correct operation Keep the User s Guide in a secure place for future reference 2018 Brother Industries Ltd All rights reserved ...

Page 2: ... 30 Print 31 Print from Your Computer Windows 32 Print a Document Windows 33 Print Settings Windows 35 Change the Default Print Settings Windows 39 Monitor the Status of the Machine from Your Computer Windows 40 Print from Your Computer Mac 41 Print a Document Mac 42 Print Options Mac 43 Monitor the Status of the Machine from Your Computer Mac 48 Cancel a Print Job 49 Test Print 50 Network 51 Supp...

Page 3: ... the 2 sided Tray 132 Printing Problems 134 Improve the Print Quality 137 Network Problems 142 Where Can I Find My Brother Machine s Network Settings 143 Use the Network Connection Repair Tool Windows 144 My Brother Machine Cannot Print over the Network 145 I Want to Check that My Network Devices are Working Correctly 147 AirPrint Problems 148 Other Problems 149 Machine Information 150 Check the S...

Page 4: ...ter Settings 188 How to Install the Remote Printer Console Software Windows only 189 Change Machine Settings from Your Computer 190 Change Machine Settings Using Web Based Management 191 Appendix 195 Specifications 196 How to Enter Text on Your Brother Machine 200 Supplies 201 Brother Numbers 202 Home Table of Contents iii ...

Page 5: ...Home Before You Use Your Brother Machine Before You Use Your Brother Machine Definitions of Notes Trademarks Important Note 1 ...

Page 6: ...f product functionality NOTE NOTE specifies the operating environment conditions for installation or special conditions of use Tips icons indicate helpful hints and supplementary information Electrical Hazard icons alert you to possible electrical shock Fire Hazard icons alert you to the possibility of a fire Hot Surface icons warn you not to touch hot machine parts Prohibition icons indicate acti...

Page 7: ...marks of Wi Fi Alliance WPA WPA2 Wi Fi CERTIFIED Wi Fi Protected Setup and Wi Fi Protected Setup logo are trademarks of Wi Fi Alliance Android and Google Play are trademarks of Google Inc Use of these trademarks is subject to Google Permissions Mopria and the Mopria Logo are registered trademarks and service marks of Mopria Alliance Inc in the United States and other countries Unauthorised use is ...

Page 8: ...User s Guide the LCD messages of the HL B2050DN are used unless otherwise specified In this User s Guide the illustrations of the HL B2050DN are used unless otherwise specified The screens in this User s Guide are for illustration purposes only and may differ from the actual screens Unless otherwise specified the screens in this manual are from Windows 7 and macOS v10 10 5 Screens on your computer...

Page 9: ...me Introduction to Your Brother Machine Introduction to Your Brother Machine Control Panel Overview LED Patterns and Indications HL B2000D Status Messages for LCD models Access Brother Utilities Windows 5 ...

Page 10: ...he Toner is low 3 Drum LED The Drum LED indicates that the Drum Unit must be replaced soon 4 Paper LED The Paper LED indicates that there is an error relating to paper feeding 5 Ready LED The Ready LED blinks to indicate the machine s status 6 Go Button Press Go to clear certain errors Press Go to print any data remaining in the machine s memory Press and hold Go for about two seconds to cancel a ...

Page 11: ...o go back one level in the menu Press to select the previous digit when setting numbers a or b or Press to scroll through menus and options Press to enter a number or to increase or decrease the number Press and hold down a or b to scroll faster When you see the number you want press OK 5 Go Button Press to clear certain error messages To clear all other errors follow the control panel instruction...

Page 12: ...de the machine acts as if it is turned off but it can still receive data Receiving a print job will wake the machine and it will start printing Deep Sleep In Deep Sleep mode lower power consumption than Sleep mode the machine acts as if it is turned off but it can still receive data If the machine does not receive data for the length of time you specify it enters Deep Sleep mode Receiving a print ...

Page 13: ...LED indication Status Meaning Cancel Printing The machine is canceling the job Related Information Introduction to Your Brother Machine 9 ...

Page 14: ...arming up Printing The machine is printing Ready The machine is ready to print Sleep In Sleep Mode Power Save Mode the machine acts as if it is turned off but it can still receive data Receiving a print job will wake the machine and it will start printing Deep Sleep In Deep Sleep Mode lower power consumption than Sleep Mode the machine acts as if it is turned off but it can still receive data If t...

Page 15: ...tilities Windows 8 and Windows Server 2012 Tap or click Brother Utilities either on the Start screen or the desktop Windows 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities Win...

Page 16: ...Related Information Introduction to Your Brother Machine Uninstall the Brother Software and Drivers Windows 12 ...

Page 17: ...based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities Windows 10 and Windows Server 2016 Click Brother Brother Utilities 2 Select your model from the drop down list if it is not already selected 3 Click Tools in the left navigation bar If the Software Update Notification icon is visible select it and then c...

Page 18: ...Home Paper Handling Paper Handling Load Paper Paper Settings Unprintable Area Recommended Print Media Using Special Paper 14 ...

Page 19: ...Home Paper Handling Load Paper Load Paper Load and Print Using the Paper Tray Load and Print Paper in the Manual Feed Slot 15 ...

Page 20: ...Home Paper Handling Load Paper Load and Print Using the Paper Tray Load and Print Using the Paper Tray Load Paper in the Paper Tray 16 ...

Page 21: ... type of paper in the tray you must also change the Paper Size and Paper Type settings in the machine or on your computer 1 Pull the paper tray completely out of the machine 2 Press and slide the paper guides to fit the paper Press the green release levers to slide the paper guides 3 Fan the stack of paper well 4 Load paper in the paper tray with the printing surface face down 5 Make sure the pape...

Page 22: ...Related Information Load and Print Using the Paper Tray 18 ...

Page 23: ... Feed Slot Load and Print Paper in the Manual Feed Slot Load and Print Plain Paper Thin Paper Recycled Paper and Bond Paper in the Manual Feed Slot Load and Print on Thick Paper and Labels in the Manual Feed Slot Load and Print on Envelopes in the Manual Feed Slot 19 ...

Page 24: ... of the paper you are using 4 Using both hands put one full sheet of paper in the manual feed slot until the front edge touches the paper feed roller When you feel the machine pull it in let go Load paper into the manual feed slot with the printing surface facing up Make sure the paper is straight and in the correct position in the manual feed slot If it is not the paper may not be fed correctly r...

Page 25: ...nual feed slot until the front edge touches the paper feed roller When you feel the machine pull it in let go Load paper into the manual feed slot with the printing surface facing up Pull the paper out completely if you must reload the paper into the manual feed slot Do not put more than one sheet of paper in the manual feed slot at one time as it may cause a jam Make sure the paper is straight an...

Page 26: ...Related Information Load and Print Paper in the Manual Feed Slot 22 ...

Page 27: ...e face up output tray The machine automatically turns on Manual Feed mode when you load paper in the manual feed slot 2 Pull down the two green levers one on the left side and one on the right side as shown in the illustration 3 On the front of the machine open the manual feed slot cover 4 Use both hands to slide the manual feed slot paper guides to fit the width of the paper that you are using 5 ...

Page 28: ... Send your print job to the machine Change your print preferences in the Print dialog box before sending the print job from your computer Settings Options for Envelopes Paper Size Com 10 DL C5 Monarch Media Type Envelopes Env Thick Env Thin 7 After the printed envelope comes out of the machine put in the next envelope Repeat for each envelope that you want to print 8 When you have finished printin...

Page 29: ...Home Paper Handling Paper Settings Paper Settings Change the Paper Size and Paper Type Change the Check Paper Size Setting 25 ...

Page 30: ...same time 1 Press a or b to display the General Setup option and then press OK 2 Press a or b to display the Tray Setting option and then press OK 3 Press a or b to display the Paper Type option and then press OK 4 Press a or b to display the paper type you want and then press OK 5 Press a or b to display the Paper Size option and then press OK 6 Press a or b to display the paper size you want and...

Page 31: ...age when you remove a paper tray asking if you changed the paper size and paper type The default setting is On 1 Press a or b to display the General Setup option and then press OK 2 Press a or b to select the Tray Setting option and then press OK 3 Press a or b to select the Check Size option and then press OK 4 Press a or b to select the On or Off option and then press Go Related Information Pape...

Page 32: ...er sizes The measurements may vary depending on the paper size or settings in the application you are using 1 3 2 4 Do not attempt to print into these areas your output will not reflect anything in these areas Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Print Letter 4 23 mm 4 23 mm A4 4 23 mm 4 23 mm Legal 4 23 mm 4 23 mm Related Information Paper Handling 28 ...

Page 33: ...mmended Print Media To get the best print quality we recommend using the paper listed in the table Paper Type Item Plain Paper APP Blue Flag Ship 70 g m2 APP Gold Flag Ship 80 g m2 Advanced Agro Double A 80 g m2 Related Information Paper Handling 29 ...

Page 34: ... IMPORTANT Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is extremely smooth or shiny that is curled or warped that is coated or has a chemical finish that is damaged creased or folded that exceeds the recommended weight specification in this guide with tabs and staples with letterheads using low temperature dyes or therm...

Page 35: ...Home Print Print Print from Your Computer Windows Print from Your Computer Mac Cancel a Print Job Test Print 31 ...

Page 36: ...nt from Your Computer Windows Print from Your Computer Windows Print a Document Windows Print Settings Windows Change the Default Print Settings Windows Monitor the Status of the Machine from Your Computer Windows 32 ...

Page 37: ...ize 5 In the Orientation field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting we recommend that you set the orientation using the application 6 Type the number of copies 1 999 you want in the Copies field 7 Click the Media Type drop down list and then select the type of paper you are using 8 To print multiple pages on ...

Page 38: ...Related Information Print from Your Computer Windows Related Topics Print Settings Windows 34 ...

Page 39: ...pies Type the number of copies 1 999 that you want to print in this field Collate Select this option to print sets of multi page documents in the original page order When this option is selected one complete copy of your document will print and then reprint according to the number of copies you choose If this option is not selected then each page will print according to the number of copies chosen...

Page 40: ...rent from the fills and patterns you see on your computer screen Improve Thin Line Select this option to improve the image quality of thin lines Use System Halftone Select this option to use Windows to express halftones TrueType Mode Mode Select how the fonts are processed for printing 7 Multiple Page Select this option to print multiple pages on a single sheet of paper or print one page of your d...

Page 41: ...document pages to fit a specified paper size When you select this option select the paper size you want from the drop down list Free 25 400 Select this option to enlarge or reduce the document pages manually When you select this option type a value into the field 2 Reverse Print Select this option to rotate the printed image 180 degrees 3 Use Watermark Select this option to print a logo or text on...

Page 42: ...y after printing Macro Available only for certain models Select this feature to print an electronic form macro which you have stored in your machine s memory as an overlay on the print job Density Adjustment Specify the print density Improve Print Output Select this option to reduce the amount of paper curling and improve the toner fixing Skip Blank Page Select this option to allow the printer dri...

Page 43: ...Hardware and Sound group click View devices and printers For Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings and then click Control Panel In the Hardware group click View devices and printers For Windows Server 2012 R2 Click Control Panel on the Start screen In the Hardware group click View devices and printers 2 Right click th...

Page 44: ... left navigation bar and then click Status Monitor Windows 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities and then click the drop down list and select your model name if not alre...

Page 45: ...Home Print Print from Your Computer Mac Print from Your Computer Mac Print a Document Mac Print Options Mac Monitor the Status of the Machine from Your Computer Mac 41 ...

Page 46: ...f copies you want in the Copies field 5 Click the Paper Size pop up menu and then select your paper size 6 Select the Orientation option that matches the way you want the document to print 7 Click the application pop up menu and then select Print Settings The Print Settings options appear 8 Click the Media Type pop up menu and then select the type of paper you are using 9 Change other printer sett...

Page 47: ...ose from standard paper sizes or create a custom paper size 2 Orientation Select the orientation portrait or landscape of your printout If your application contains a similar setting we recommend that you set the orientation using the application 3 Scale Type a value into the field to enlarge or reduce the pages in your document to fit the selected paper size 43 ...

Page 48: ...eet of paper 3 Border Select the type of border to use when printing multiple pages on a single sheet of paper 4 Two Sided Select whether to print on both sides of the paper 5 Reverse page orientation Select this option to rotate the printed image 180 degrees 6 Flip horizontally Select this option to reverse the printed image on the page horizontally from left to right 44 ...

Page 49: ...es to Print Select which pages you want to print even pages or odd pages 3 Page Order Select the page order 4 Scale to fit paper size Select this option to enlarge or reduce the pages in your document to fit the selected paper size 5 Destination Paper Size Select the paper size to print on 6 Scale down only Select this option if you want to reduce the pages in your document when they are too large...

Page 50: ...rding to your print conditions or purpose 4 Advanced Toner Save Mode Select this feature to conserve toner by using less toner to print documents printouts appear lighter but are still legible Graphics Quality Select either Graphics or Text for the best print quality based on the type of document you are printing Improve Print Output Select this option to reduce the amount of paper curling and imp...

Page 51: ...s Skip Blank Page Select this option to allow the printer driver to automatically detect blank pages and exclude them from printing Related Information Print from Your Computer Mac Related Topics Print a Document Mac 47 ...

Page 52: ...nitor starts Troubleshooting Click the Troubleshooting button to access the troubleshooting website Visit the Genuine Supplies website Click the Visit the Genuine Supplies website button for more information on Brother genuine supplies Updating the machine s status To view the latest machine status while the Status Monitor window is open click the icon You can set the interval at which the softwar...

Page 53: ...Print Job 1 On the machine s control panel press and hold Go for about two seconds to cancel the current print job To cancel multiple print jobs press and hold Go for six seconds Related Information Print Related Topics Printing Problems 49 ...

Page 54: ...o do a test print 1 Press a or b to display the Printer option and then press OK 2 HL B2050DN Press a or b to display the Print Options option and then press OK 3 Press a or b to display the Test Print option and then press Go The machine prints the test page Related Information Print Related Topics Improve the Print Quality 50 ...

Page 55: ...Home Network Network Supported Basic Network Features Network Management Software and Utilities Advanced Network Features Technical Information for Advanced Users 51 ...

Page 56: ...012 2012 R2 2016 macOS v10 10 5 macOS v10 11 x macOS v10 12 x Printing Yes Yes Yes BRAdmin Light Yes Yes BRAdmin Professional Yes Yes Web Based Management Yes Yes Yes Status Monitor Yes Yes Driver Deployment Wizard Yes Yes Go to your model s Downloads page on the Brother Solutions Center at support brother com to download the latest version of Brother s BRAdmin Light Go to your model s Downloads p...

Page 57: ...re and Utilities Related Models HL B2050DN Configure and change your Brother machine s network settings using a management utility Learn about Network Management Software and Utilities Change Machine Settings from Your Computer Change Machine Settings Using Web Based Management 53 ...

Page 58: ...twork connected Brother devices This utility can search for Brother products on your network and view the device status from an easy to read Windows Explorer style screen that changes colour to identify the status of each device You can configure network and device settings and update device firmware from a Windows computer on your LAN BRAdmin Professional can also log activity of Brother devices ...

Page 59: ...Home Network Advanced Network Features Advanced Network Features Print the Network Configuration Report 55 ...

Page 60: ...ss on the Network Configuration Report shows 0 0 0 0 wait for one minute and try printing it again You can find your machine s settings such as the IP address subnet mask node name and MAC Address on the report for example IP address 192 168 0 5 Subnet mask 255 255 255 0 Node name BRN000ca0000499 MAC Address 00 0c a0 00 04 99 1 Press a or b to select the Print Reports option and then press OK 2 Pr...

Page 61: ...Home Network Technical Information for Advanced Users Technical Information for Advanced Users Reset the Network Settings to the Factory Settings 57 ...

Page 62: ...its default factory settings This resets all information such as the password and IP address You can also reset the print server to its factory settings using BRAdmin Light BRAdmin Professional or Web Based Management 1 Press a or b to select the Network option and then press OK 2 Press a or b to select the Network Reset option and then press OK 3 Press b for Yes The machine will restart Related I...

Page 63: ...Home Security Security Lock the Machine Settings Network Security Features 59 ...

Page 64: ...ne Settings Before turning on the machine s Access Lock make a careful note of your password If you forget the password you must reset all passwords stored in the machine by contacting your administrator or Brother customer service Setting Lock Overview 60 ...

Page 65: ...lated Models HL B2050DN Use the Setting Lock feature to block unauthorised access to machine settings When Setting Lock is set to On you cannot access the machine settings without entering the password Set the Setting Lock Password Change the Setting Lock Password Turn Setting Lock On 61 ...

Page 66: ...Press a or b to display the General Setup option and then press OK 2 Press a or b to display the Setting Lock option and then press OK 3 Enter a four digit number for the password To enter each digit press a or b to select a number and then press OK 4 When the LCD displays Verify re enter the new password Related Information Setting Lock Overview 62 ...

Page 67: ...b to display the Setting Lock option and then press OK 3 Press a or b to select the Set Password option and then press OK 4 Enter the current four digit password To enter each digit press a or b to select a number and then press OK 5 Enter a new four digit password To enter each digit press a or b to select a number and then press OK 6 When the LCD displays Verify re enter the new password Related...

Page 68: ... press OK 2 Press a or b to display the Setting Lock option and then press OK 3 Press OK when the LCD displays On 4 Enter the current four digit password To enter each digit press a or b to select a number and then press OK To turn Setting Lock off press OK Press b to select Yes when the LCD displays Unlock enter the current four digit password Related Information Setting Lock Overview 64 ...

Page 69: ...Home Security Network Security Features Network Security Features Before Using Network Security Features Manage Your Network Machine Securely Using SSL TLS Send an Email Securely 65 ...

Page 70: ...e latest network security and encryption protocols available today These network features can be integrated into your overall network security plan to help protect your data and prevent unauthorised access to the machine We recommend disabling the FTP server and TFTP protocols Accessing the machine using these protocols is not secure Related Information Network Security Features 66 ...

Page 71: ... Manage Your Network Machine Securely Using SSL TLS Introduction to SSL TLS Certificates and Web Based Management Manage Your Network Machine Securely Using Web Based Management Manage Your Network Machine Securely Using BRAdmin Professional Windows Print Documents Securely Using SSL TLS 67 ...

Page 72: ...ty TLS is an effective method of protecting data sent over a local or wide area network LAN or WAN It works by encrypting data such as a print job sent over a network so anyone trying to capture it will not be able to read it SSL TLS will work with other forms of security such as firewalls Related Information Manage Your Network Machine Securely Using SSL TLS Brief History of SSL TLS Benefits of U...

Page 73: ... for Internet Banking and you see https and the little padlock icon in the web browser you are using SSL SSL grew to work with additional applications such as Telnet printer and FTP software in order to become a universal solution for online security Its original design intentions are still being used today by many online retailers and banks to secure sensitive data such as credit card numbers cus...

Page 74: ... restricting unauthorised users from reading data sent to the machine SSL s key selling point is that it can be used to print confidential data securely For example an HR department in a large company may be printing wage slips on a regular basis Without encryption the data contained on these wages slips can be read by other network users However with SSL TLS anyone trying to capture the data will...

Page 75: ...sed Management Certificates and Web Based Management You must configure a certificate to manage your networked Brother machine securely using SSL TLS You must use Web Based Management to configure a certificate Supported Security Certificate Features Create and Install a Certificate Manage Multiple Certificates 71 ...

Page 76: ...This print server issues its own certificate Using this certificate you can easily use the SSL TLS communication without creating or installing a different certificate from a CA Certificate from a Certificate Authority CA There are two methods for installing a certificate from a CA If you already have a certificate from a CA or if you want to use a certificate from an external trusted CA When usin...

Page 77: ...es and Web Based Management Create and Install a Certificate Create and Install a Certificate Step by Step Guide for Creating and Installing a Certificate Create and Install a Self signed Certificate Create and Install a Certificate from a Certificate Authority CA Import and Export a CA Certificate 73 ...

Page 78: ...certificate or use a certificate from a Certificate Authority CA These are a brief summary of the actions required based on the option you choose Option 1 Self Signed Certificate 1 Create a self signed certificate using Web Based Management 2 Install the self signed certificate on your computer Option 2 Certificate from a CA 1 Create a Certificate Signing Request CSR using Web Based Management 2 I...

Page 79: ...Management Create and Install a Certificate Create and Install a Self signed Certificate Create and Install a Self signed Certificate Create a Self signed Certificate Install the Self signed Certificate for Windows users with Administrator Rights Import and Export the Self signed Certificate on your Brother Machine 75 ...

Page 80: ... the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click the Security tab 6 Click Certificate 7 Click Create Self Signed Certificate 8 Enter a Common Name and a Valid Date The length of the Common Name is less than 64 bytes Enter an identifier such as an IP address node name or domain name to use when accessi...

Page 81: ...rver The self signed certificate is created and saved in your machine s memory To use SSL TLS communication the self signed certificate must be installed on your computer Related Information Create and Install a Self signed Certificate 77 ...

Page 82: ...th installing certificates 1 Do one of the following Windows 7 and Windows Server 2008 Click Start All Programs Windows 8 Right click the Internet Explorer icon on the taskbar Windows 10 and Windows Server 2016 Click Windows Accessories Windows Server 2012 and Windows Server 2012 R2 Click Internet Explorer and then right click the Internet Explorer icon that appears on the taskbar 2 Right click In...

Page 83: ...4 Click Continue to this website not recommended 5 Click Certificate error and then click View certificate 6 Click Install Certificate 79 ...

Page 84: ...the Certificate Import Wizard appears click Next 8 Select Place all certificates in the following store and then click Browse 9 Select Trusted Root Certification Authorities and then click OK 10 Click Next 80 ...

Page 85: ... correct The fingerprint thumbprint is printed on the Network Configuration Report 13 Click OK The self signed certificate is now installed on your computer and SSL TLS communication is available Related Information Create and Install a Self signed Certificate 81 ...

Page 86: ...eate and Install a Self signed Certificate Import and Export the Self signed Certificate on your Brother Machine Import and Export the Self signed Certificate on your Brother Machine You can store the self signed certificates on your Brother machine and manage them by importing and exporting Import the Self signed Certificate Export the Self signed Certificate 82 ...

Page 87: ...ress For example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click the Network t...

Page 88: ... you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click the Security tab 6 Click Certificate 7 Click Export s...

Page 89: ...f you already have a certificate from an external trusted CA you can store the certificate and private key on the machine and manage them by importing and exporting If you do not have a certificate from an external trusted CA create a Certificate Signing Request CSR send it to a CA for authentication and install the returned certificate on your machine Create a Certificate Signing Request CSR Inst...

Page 90: ...e s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click the Security tab 6 Click Certificate 7 Click Create CSR 8 Type a Common Name required and add other information about your Organization optional Your company details are required so that a CA can confirm your identity and verify it to the out...

Page 91: ... send a CSR to your CA If you are using the Enterprise root CA of Windows Server 2008 2012 2012 R2 2016 we recommend using the Web Server for the certificate template to securely create the Client Certificate For more information go to your model s page on the Brother Solutions Center at support brother com Related Information Create and Install a Certificate from a Certificate Authority CA 87 ...

Page 92: ... IP address is the machine s IP address For example http 192 168 1 2 If you are using a Domain Name System or enable a NetBIOS name you can type another name such as SharedPrinter instead of the IP address For example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For ...

Page 93: ...tificate Create and Install a Certificate from a Certificate Authority CA Import and Export the Certificate and Private Key Import and Export the Certificate and Private Key Store the certificate and private key on your machine and manage them by importing and exporting them Import a Certificate and Private Key Export the Certificate and Private Key 89 ...

Page 94: ... IP address For example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click the Ne...

Page 95: ...ttp SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click the Sec...

Page 96: ... Using SSL TLS Certificates and Web Based Management Create and Install a Certificate Import and Export a CA Certificate Import and Export a CA Certificate You can import export and store CA certificates on your Brother machine Import a CA Certificate Export a CA Certificate 92 ...

Page 97: ... enable a NetBIOS name you can type another name such as SharedPrinter instead of the IP address For example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is ...

Page 98: ...me such as SharedPrinter instead of the IP address For example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you hav...

Page 99: ...ificates Stored UP on Brother Machine Self signed Certificate or Certificate Issued by a CA 3 CA Certificate 3 You can store up to 3 Certificate Authority CA certificates using SMTP over SSL only available for certain models We recommend storing one less certificate than allowed reserving an empty spot in case of certificate expiration When a certificate expires import a new certificate into the r...

Page 100: ...settings using the Web Based Management screen 1 Start your web browser 2 Type https Common Name in your browser s address bar where Common Name is the Common Name that you assigned to the certificate this could be your IP address node name or domain name 3 No password is required by default Type a password if you have set one and then click 4 You can now access the machine using HTTPS If you use ...

Page 101: ...rrectly since they authorize the read only access of version 1 and version 2c If you want to use all applications we recommend using SNMP v1 v2c read write access mode SNMPv3 read write access In this mode the print server uses version 3 of the SNMP protocol If you want to manage the print server securely use this mode When you use SNMPv3 read write access mode note the following You can use only ...

Page 102: ... if you use BRAdmin Professional and Web Based Management together Use a different password in each group if you are managing a mixed group of older and newer print servers with BRAdmin Professional This will ensure security is maintained on the newer print servers Older versions of BRAdmin refer to BRAdmin Professional older than Ver 2 80 and BRAdmin Light for Mac older than Ver 1 10 Older print ...

Page 103: ...xxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click Protocol Make sure the IPP check box is selected If the IPP check box is not selected select the IPP check b...

Page 104: ...curity Network Security Features Send an Email Securely Send an Email Securely Configure Email Sending Using Web Based Management Send an Email with User Authentication Send an Email Securely Using SSL TLS 100 ...

Page 105: ... 1 2 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click the Protocol menu in the left navigation bar 6 In the SMTP field click Advanced Settings and make sure the status of SMTP is Enabled 7 Configure the SMTP settings Confirm that the email settings are correct after configuration by sending a test email If you do not know the S...

Page 106: ...se the SMTP AUTH method for email notification and email reports We recommend using Web Based Management to configure the SMTP authentication Email Server Settings You must configure your machine s SMTP authentication method to match the method used by your email server For details about your email server settings contact your network administrator or Internet Service Provider ISP To enable SMTP s...

Page 107: ...ure SMTP over SSL TLS We recommend using Web Based Management to configure SSL TLS Verify Server Certificate Under SSL TLS if you choose SSL or TLS the Verify Server Certificate check box will be selected automatically Before you verify the server certificate you must import the CA certificate issued by the CA that signed the server certificate Contact your network administrator or your Internet S...

Page 108: ... configure your machine s SMTP communication method to match the method used by your email server For details about your email server settings contact your network administrator or your ISP In most cases the secured webmail services require the following settings SMTP Port 25 Server Authentication Method SMTP AUTH SSL TLS TLS Related Information Send an Email Securely 104 ...

Page 109: ...Home Mobile Mobile AirPrint Mobile Printing for Windows Mopria Print Service Brother iPrint Scan for Mobile Devices 105 ...

Page 110: ...Home Mobile AirPrint AirPrint AirPrint Overview Before Using AirPrint Print Using AirPrint 106 ...

Page 111: ...ts from your iPad iPhone iPod touch and Mac computer without the need to install a driver For more information visit Apple s website Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards Related Information AirPrint Related Topics AirPri...

Page 112: ...Home Mobile AirPrint Before Using AirPrint Before Using AirPrint Network Settings for Using AirPrint Disable and Enable AirPrint Using Web Based Management Web Browser 108 ...

Page 113: ...ect to the wireless network to which your Brother machine is connected AirPrint supports wireless connections that use infrastructure mode or Wi Fi Direct To configure your mobile device for a wireless network refer to your mobile device s user s guide A link to your mobile device s user s guide on Apple s website can be found by tapping in Safari Related Information Before Using AirPrint 109 ...

Page 114: ... IP address in your browser s address bar where machine s IP address is the machine s IP address For example http 192 168 1 2 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click the Protocol menu in the left navigation bar 6 To disable AirPrint clear the AirPrint check box To enable AirPrint select the AirPrint check box By defaul...

Page 115: ...Home Mobile AirPrint Print Using AirPrint Print Using AirPrint Print from iPad iPhone or iPod Touch Before Using AirPrint macOS Print Using AirPrint macOS 111 ...

Page 116: ...er machine is turned on 2 Use Safari to open the page that you want to print 3 Tap or 4 Tap Print 5 Make sure your Brother machine is selected 6 If a different machine or no printer is selected tap Printer A list of available machines appears 7 Tap your machine s name in the list 8 Select the desired options such as the number of pages to print and 2 sided printing if supported by your machine 9 T...

Page 117: ...r machine to the printer list on your Mac computer 1 Select System Preferences from the Apple Menu 2 Click Printers Scanners 3 Click the icon below the Printers pane on the left 4 Click Add Printer or Scanner The Add screen appears 5 Select your Brother machine and then select AirPrint from the Use pop up menu 6 Click Add Related Information Print Using AirPrint 113 ...

Page 118: ...r 1 Make sure your Brother machine is turned on 2 On your Mac computer use Safari to open the page that you want to print 3 Click the File menu and then select Print 4 Make sure your Brother machine is selected If a different machine or no printer is selected click the Printer pop up menu and then select your Brother machine 5 Select the desired options such as the number of pages to print and 2 s...

Page 119: ...irelessly from your Windows mobile device You can connect to the same network that your Brother machine is connected to and print without installing the printer driver on the device Many Windows apps support this function 1 2 3 1 Windows mobile device Windows 10 Mobile or later 2 Wired network 3 Your Brother machine Related Information Mobile 115 ...

Page 120: ...ance With this service you can connect to the same network as your machine and print without additional setup Many native Android apps support printing 1 2 3 1 Android 4 4 or later 2 Wired network 3 Your Brother machine You must download the Mopria Print Service from the Google Play Store and install it on your Android device Before using this service you must turn it on Related Information Mobile...

Page 121: ...com to download Brother iPrint Scan For all iOS supported devices including iPhone iPad and iPod touch Brother iPrint Scan allows you to use features of your Brother machine directly from your iOS device Download and install Brother iPrint Scan from the App Store For Windows Devices Brother iPrint Scan allows you to use features of your Brother machine directly from your Windows device without usi...

Page 122: ...Home Brother iPrint Scan for Windows and Mac Brother iPrint Scan for Windows and Mac Brother iPrint Scan Overview 118 ...

Page 123: ...her iPrint Scan for Windows The actual screen may differ depending on the version of the application For Windows Go to your model s Downloads page on the Brother Solutions Center at support brother com to download the latest application For Mac Download and install Brother iPrint Scan from the App Store Related Information Brother iPrint Scan for Windows and Mac Related Topics Brother iPrint Scan ...

Page 124: ...he following The machine s power cord is connected correctly and the machine s power is on See the Quick Setup Guide All of the protective materials have been removed See the Quick Setup Guide Paper is loaded correctly in the paper tray The interface cables are securely connected to the machine and the computer Error and maintenance messages If you did not solve the problem with the checks identif...

Page 125: ...dge will be available when the Status Monitor displays Replace Toner Replace Toner The toner cartridge is at the end of its life The machine stops all print operations Replace the toner cartridge with a new one Cartridge Error The toner cartridge is not installed correctly Remove the toner cartridge and drum unit assembly from the machine Take out the toner cartridge and put it back in the drum un...

Page 126: ...e sure paper is not jammed inside the back cover of the machine and then close the fuser cover 2 sided Disabled HL B2000D The back cover of the machine is not closed completely Close the back cover of the machine until it locks in the closed position The 2 sided tray is not installed completely Install the 2 sided tray firmly in the machine Jam 2 sided HL B2000D The paper is jammed underneath the ...

Page 127: ...n the paper tray Make sure the paper guides are set to the correct size If paper is in the tray remove it and load it again Make sure the paper guides are set to the correct size Toner Ended Continue mode It is time to replace the toner cartridge Replace the toner cartridge with a new one Self Diagnostic The temperature of the fuser unit does not rise to a specified temperature within the specifie...

Page 128: ...the machine If the problem continues contact Brother customer service or your local Brother dealer Cooling Down The temperature of the inside of the machine is too hot The machine pauses its current print job and goes into cooling down mode Wait until the machine has finished cooling down Make sure all vents on the machine are clear of obstructions When the machine has cooled down the machine will...

Page 129: ...ove it and load it again Make sure the paper guides are set to the correct size Do not overfill the paper tray No Paper Fed T1 The machine failed to feed paper from the indicated paper tray Pull out the paper tray indicated on the LCD and remove all jammed paper No Paper T1 The machine failed to feed paper from the indicated paper tray Do one of the following Refill paper in the paper tray indicat...

Page 130: ... defined tray Choose a paper size supported by the defined tray Size Error DX The paper size specified in the machine s paper size setting is not available for automatic 2 sided printing Press and hold Go for about two seconds if required Load the correct size of paper in the tray and set the tray for that paper size Choose a paper size supported by 2 sided printing Paper size available for automa...

Page 131: ...hten the stack when you are adding new paper This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams Paper is Jammed in the Paper Tray Paper is Jammed in the Back of the Machine Paper is Jammed inside the Machine Paper is Jammed in the 2 sided Tray 127 ...

Page 132: ...1 Pull the paper tray completely out of the machine 2 Slowly pull out the jammed paper Pulling the jammed paper downward using both hands allows you to remove the paper more easily 3 Fan the stack of paper to prevent further jams and slide the paper guides to fit the paper size 4 Make sure the paper is below the maximum paper mark b b b 5 Put the paper tray firmly back in the machine Related Infor...

Page 133: ...ol the extremely hot parts inside the machine 2 Open the back cover 3 Pull the blue tabs at the left and right sides toward you to release the fuser cover WARNING HOT SURFACE The machine s internal parts will be extremely hot Wait for the machine to cool down before touching them If the green envelope levers inside the back cover are pulled down to the envelope position lift these levers to the or...

Page 134: ...ver If you print on envelopes pull down the green envelope levers to the envelope position again before closing the back cover 6 Close the back cover until it locks in the closed position Related Information Paper Jams 130 ...

Page 135: ...n for 10 minutes for the internal fan to cool the extremely hot parts inside the machine 2 Open the front cover 3 Remove the toner cartridge and drum unit assembly WARNING HOT SURFACE The machine s internal parts will be extremely hot Wait for the machine to cool down before touching them 4 Pull out the jammed paper slowly 5 Install the toner cartridge and drum unit assembly into the machine 6 Clo...

Page 136: ...ow these steps 1 Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine 2 Pull the paper tray completely out of the machine 3 At the back of the machine pull the 2 sided tray completely out of the machine 4 Pull the jammed paper out of the machine or out of the 2 sided tray 5 Remove paper that may have jammed under the machine due to stat...

Page 137: ...or the machine to cool down before touching them 7 Use both hands to gently pull the jammed paper out of the back of the machine 8 Close the back cover until it locks in the closed position 9 Put the 2 sided tray firmly back in the rear of the machine 10 Put the paper tray firmly back in the front of the machine Related Information Paper Jams 133 ...

Page 138: ...your mouse to the lower right corner of your desktop When the menu bar appears click Settings Control Panel Hardware and Sound View devices and printers Right click the Brother XXX XXXX Click See what s printing If printer driver options appear select your printer driver Click Printer in the menu bar and make sure that Use Printer Offline is not selected Windows 10 and Windows Server 2016 Click Wi...

Page 139: ...e paper size setting in the printer driver You must select A4 paper that is 60 to 105 g m2 Print speed is too slow Try changing the printer driver setting The highest resolution needs longer data processing sending and printing time If you have enabled the Quiet Mode disable the Quiet Mode on the printer driver or the machine s menu setting The machine does not feed paper If there is paper in the ...

Page 140: ...Related Topics Monitor the Status of the Machine from Your Computer Windows Monitor the Status of the Machine from Your Computer Mac Cancel a Print Job Clean the Paper Pick up Rollers 136 ...

Page 141: ...oner status install a new toner cartridge Check the machine s environment Conditions such as humidity high temperatures and so on may cause this print fault If the whole page is too light Toner Save may be turned on Turn off Toner Save mode in the machine s menu settings or the printer driver Clean the drum unit Clean the corona wire on the drum unit Replace the toner cartridge with a new toner ca...

Page 142: ...printer driver or use thinner paper than you are currently using For models with an LCD Select the appropriate media type in the menu setting Check the machine s environment Conditions such as high humidity can cause hollow print The drum unit may be damaged Replace the drum unit with a new drum unit All black Clean the corona wire inside the drum unit The drum unit may be damaged Replace the drum...

Page 143: ...rum unit may be damaged Replace the drum unit with a new drum unit ABCDEFGH abcdefghijk A B C D abcde 0 1 2 3 4 Black toner marks across the page If you use label sheets for laser printers the glue from the sheets may sometimes stick to the drum surface Clean the drum unit See Related Information Clean the Drum Unit Using Drum Dot Print If you used paper that has clips or staples the drum unit may...

Page 144: ...ratures and high humidity will cause paper to curl If you do not use the machine often the paper may have been in the paper tray too long Turn over the stack of paper in the paper tray Also fan the paper stack and then rotate the paper 180 in the paper tray Open the back cover face up output tray to let the printed paper exit onto the face up output tray Choose Reduce Paper Curl mode in the printe...

Page 145: ...e the back cover are pulled down to the envelope position when you print envelopes After you have finished printing reset the levers back to their original position Pull up the levers until they stop Make sure envelopes are printed with the back cover face up output tray opened For models with Manual Feed Slot Make sure envelopes are fed only from the manual feed slot Related Information Troublesh...

Page 146: ...ms Network Problems Where Can I Find My Brother Machine s Network Settings Use the Network Connection Repair Tool Windows My Brother Machine Cannot Print over the Network I Want to Check that My Network Devices are Working Correctly 142 ...

Page 147: ...Problems Where Can I Find My Brother Machine s Network Settings Where Can I Find My Brother Machine s Network Settings Related Models HL B2050DN Print the Network Configuration Report Change Machine Settings from Your Computer 143 ...

Page 148: ...if not already selected Click Tools in the left navigation bar and then click Network Connection Repair Tool Windows Server 2012 2012 R2 2016 Launch Brother Utilities and then click the drop down list and select your model name if not already selected Click Tools in the left navigation bar and then click Network Connection Repair Tool If the User Account Control screen appears click Yes 2 Follow t...

Page 149: ...the failed print job is still in your computer s print queue delete it Otherwise double click the printer icon in the following folder and cancel all documents Windows 7 Click Start Devices and Printers Printers and Faxes Windows 8 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Control Panel In the Hardware and Sound group click View devices and ...

Page 150: ...Related Topics Use the Network Connection Repair Tool Windows I Want to Check that My Network Devices are Working Correctly 146 ...

Page 151: ... the Link Status in the Network Configuration Report or the Printer Settings page Print the Network Configuration Report and check that Ethernet Link Status is Link OK Wired Check that you can ping the Brother machine from your computer Ping the Brother machine from your computer using the IP address or the node name in the Windows command prompt or Mac Terminal application ping ipaddress or noden...

Page 152: ...ss point router or to your Brother machine I cannot print Make sure your Brother machine is turned on Confirm the network settings See Related Information I am trying to print a multiple page document from an iOS device but ONLY the first page is printing Make sure you are running the latest OS version Refer to the following Apple support article for more information about AirPrint support apple c...

Page 153: ...ct it to make sure it is not the problem Plug the machine s power cord directly into a different known working wall electrical socket If there is still no power try a different power cable The Brother software cannot be installed Windows If the Security Software warning appears on the computer screen during the installation change the Security Software settings to permit the Brother product setup ...

Page 154: ...Home Troubleshooting Machine Information Machine Information Check the Serial Number Check the Firmware Version Reset Functions Overview Reset Your Brother Machine 150 ...

Page 155: ...k the Serial Number Related Models HL B2050DN 1 Press a or b to select the Machine Info option and then press OK 2 Press a or b to select the Serial No option and then press OK The machine displays the serial number on the LCD Related Information Machine Information 151 ...

Page 156: ...Firmware Version Related Models HL B2050DN 1 Press a or b to display the Machine Info option and then press OK 2 Press a or b to display the Firmware Version option and then press OK The machine displays the firmware version on the LCD Related Information Machine Information 152 ...

Page 157: ...gs Reset function or Factory Reset function 1 Machine Reset This function resets the following settings Setting Lock Language Setting 2 Network Settings Reset HL B2050DN Reset the print server back to its default factory settings includes Password and IP Address information 3 Factory Reset Brother strongly recommends you perform this operation when you dispose of the machine Related Information Ma...

Page 158: ...B2050DN 1 Press a or b to display the Initial Setup option and then press OK 2 Press a or b to display the Reset option and then press OK 3 Press a or b to choose the type of reset you want to perform and then press OK 4 Press b 5 Press b for Yes The machine will restart Related Information Machine Information 154 ...

Page 159: ...Home Routine Maintenance Routine Maintenance Replace Supplies Clean the Machine Check the Remaining Part Life Pack and Ship Your Brother Machine 155 ...

Page 160: ... not spill We recommend placing used and new supplies on a piece of paper to prevent accidentally spilling or scattering the material inside If you use paper that is not a direct equivalent for the recommended print media the life of supplies and machine parts may be reduced The projected life for each of the toner cartridges is based on ISO IEC 19752 Frequency of replacement will vary depending o...

Page 161: ...Related Topics Error and Maintenance Indications HL B2000D Error and Maintenance Messages Supplies 157 ...

Page 162: ...drum unit assembly from the machine 4 Push down the green lock lever and then take the toner cartridge out of the drum unit as shown in the illustration 1 3 2 To avoid staining toner on your hands or clothes DO NOT touch the shaded parts shown in the illustrations 5 Unpack the new toner cartridge 6 Push the new toner cartridge firmly into the drum unit until you hear it lock into place 158 ...

Page 163: ...idge ready for use when you see the Toner Low warning To ensure high quality printing we recommend using only Brother Original toner cartridges When you want to buy toner cartridges contact your Brother Dealer DO NOT unpack the new toner cartridge until you are ready to install it If a toner cartridge is left unpacked for a long time the toner life will be shortened Brother strongly recommends you...

Page 164: ...Related Information Replace Supplies Related Topics Improve the Print Quality 160 ...

Page 165: ...m unit assembly from the machine 4 Push down the green lock lever and then take the toner cartridge out of the drum unit as shown in the illustration 1 3 2 To avoid staining toner on your hands or clothes DO NOT touch the shaded parts shown in the illustrations 5 Unpack the new drum unit 6 Push the toner cartridge firmly into the new drum unit until you hear it lock into place 161 ...

Page 166: ...nit may be damaged There are many factors that determine the actual drum life such as the temperature humidity type of paper type of toner used and so on Under ideal conditions the average drum life is estimated at approximately 12 000 pages based on 1 page per job A4 Letter single sided pages The number of pages may be affected due to a variety of factors including but not limited to media type a...

Page 167: ... Improve the Print Quality 163 ...

Page 168: ...OT use flammable substances any type of spray or an organic solvent liquid containing alcohol or ammonia to clean the inside or outside of the product Doing so could cause a fire Instead use only a dry lint free cloth IMPORTANT DO NOT use isopropyl alcohol to remove dirt from the control panel It may crack the panel To avoid print quality problems DO NOT touch the shaded parts shown in the illustr...

Page 169: ...e drum unit by gently sliding the green tab from left to right and right to left several times Be sure to return the tab to the Home position a The arrow on the tab must be aligned with the arrow on the drum unit If it is not printed pages may have a vertical stripe 4 Install the toner cartridge and drum unit assembly back into the machine 5 Close the front cover of the machine Related Information...

Page 170: ...ake sure the machine is in Ready mode 2 Press Go eight times The machine prints the Drum Dot Check Sheet 3 Press and hold to turn the machine off 4 Open the front cover 5 Remove the toner cartridge and drum unit assembly from the machine 6 Turn the drum unit as shown in the illustration Make sure that the drum unit gear is on the left side 7 Use the numbered markers next to the drum roller to find...

Page 171: ...e of the drum unit only the wheel on the end 9 Wipe the surface of the drum gently with a dry cotton swab until the mark or foreign material on the surface comes off NOTE DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids 10 Install the toner cartridge and drum unit assembly back into the machine 11 Close the front cover of the machine 12 Press to turn the machi...

Page 172: ...k Sheet 5 Press and hold to turn the machine off 6 Open the front cover 7 Remove the toner cartridge and drum unit assembly from the machine 8 Turn the drum unit as shown in the illustration Make sure that the drum unit gear is on the left side 9 Use the numbered markers next to the drum roller to find the mark on the drum For example a dot in column 2 on the check sheet means that there is a mark...

Page 173: ...e end 11 Wipe the surface of the drum gently with a dry cotton swab until the mark or foreign material on the surface comes off NOTE DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids 12 Install the toner cartridge and drum unit assembly back into the machine 13 Close the front cover of the machine 14 Press to turn the machine on Related Information Clean the Ma...

Page 174: ...he machine off 2 Pull the paper tray completely out of the machine 3 If paper is loaded or something is stuck inside in the paper tray remove it 4 Tightly wring out a lint free cloth soaked in lukewarm water and then wipe the separator pad on the paper tray to remove dust 5 Wipe the two pick up rollers inside the machine to remove dust 6 Reload the paper and put the paper tray firmly back in the m...

Page 175: ...DN 1 Press a or b to display the Machine Info option and then press OK 2 Press a or b to select the Parts Life option and then press OK 3 Press a or b to select the machine part you want to check and then press OK The LCD displays the approximate remaining part life Related Information Routine Maintenance 171 ...

Page 176: ...equately insured with the carrier 1 Press and hold to turn the machine off Leave the machine off for at least 10 minutes to cool down 2 Disconnect all the cables and then unplug the power cord from the electrical socket 3 Put the machine into the bag it originally came in 4 Pack the machine the printed materials and the AC power cord if applicable in the original carton with the original packing m...

Page 177: ...Related Information Routine Maintenance 173 ...

Page 178: ...ork with options displayed on the machine s LCD to make your Brother machine a more efficient work tool Change Machine Settings from the Control Panel Print a List of Printer Settings How to Install the Remote Printer Console Software Windows only Change Machine Settings from Your Computer 174 ...

Page 179: ...Home Machine Settings Change Machine Settings from the Control Panel Change Machine Settings from the Control Panel General Settings Menu Table for LCD Models 175 ...

Page 180: ...e Machine Settings from the Control Panel General Settings General Settings Set Sleep Mode Countdown About Deep Sleep Mode Set Auto Power Off Mode Reduce Toner Consumption Reduce Printing Noise Change the Language on the LCD 176 ...

Page 181: ...in Sleep Mode it acts as if it is turned off The machine will wake up and start printing when it receives a print job Use these instructions to set a time delay countdown before the machine enters Sleep Mode 1 Press a or b to select the General Setup option and then press OK 2 Press a or b to select the Ecology option and then press OK 3 Press a or b to select the Sleep Time option and then press ...

Page 182: ...e The length of time is based on your specific model and settings Deep Sleep mode uses less power than Sleep mode Applicable Models Machine s Control Panel in Deep Sleep Mode Conditions That Will Wake the Machine HL B2000D The Ready LED is dimmed The machine receives a job Someone presses a button on the control panel HL B2050DN The LCD displays Deep Sleep The machine receives a job Someone presse...

Page 183: ...over is closed and the power cord is plugged in 2 Press to turn on the machine and make sure only the Ready LED lights up 3 Press Go four times to turn the function On or Off All LEDs blink twice when Auto Power Off Mode is turned on All LEDs blink once when Auto Power Off Mode is turned off HL B2050DN Select how long the machine must be in Deep Sleep Mode before it goes into Auto Power Off Mode 1...

Page 184: ... documents appears lighter We DO NOT recommend using the Toner Save feature for printing photo or greyscale images 1 Press a or b to display the General Setup option and then press OK 2 Press a or b to display the Ecology option and then press OK 3 Press a or b to display the Toner Save option and then press OK 4 Press a or b to display On and then press Go Related Information General Settings Rel...

Page 185: ...s plugged in 2 Press to turn on the machine and wait until the machine is in the Ready mode 3 Press Go 11 times to turn the function On or Off All LEDs blink twice when you turn on the Quiet Mode All LEDs blink once when you turn off the Quiet Mode HL B2050DN 1 Press a or b to display the General Setup option and then press OK 2 Press a or b to display the Ecology option and then press OK 3 Press ...

Page 186: ...age on the LCD Change the LCD language if needed This feature is not available in some countries 1 Press a or b to display the Initial Setup option and then press OK 2 Press a or b to display the Local Language option and then press OK 3 Press a or b to display your language and then press Go Related Information General Settings 182 ...

Page 187: ...Home Machine Settings Change Machine Settings from the Control Panel Menu Table for LCD Models Menu Table for LCD Models Settings Tables 1 Line LCD models 183 ...

Page 188: ...age yield of the toner cartridge Sleep Time Set how much time will pass before the machine enters Power Saving mode Quiet Mode Decrease printing noise Auto Power Off Set the number of hours that the machine will remain in Deep Sleep mode before going into Power Off mode Panel Control Button Repeat Set the time for the LCD message to change when holding a or b at intervals Message Scroll Set the ti...

Page 189: ...8 I031 to I037 or I097 to I109 in Font No setting Font Point Set the font size The Font Point menu appears when you choose I000 to I011 I019 to I030 or I038 to I096 in Font No setting Symbol Set Select the symbol or character set Table Print Print the code table Auto LF ON CR CR LF OFF CR CR Auto CR ON LF LF CR FF FF CR or VT VT CR OFF LF LF FF FF or VT VT Auto WRAP Choose whether a line feed and ...

Page 190: ...54 000 255 If the Boot Method of the machine is set to Static you must manually enter an IP address from the machine s control panel Print Reports Level 1 Level 2 Description Printer Settings Print the Printer Settings page Network Config For network models Print the Network Configuration Report Print File List Available only for certain models Print a list of data saved in the memory Drum Dot Pri...

Page 191: ...Related Information Menu Table for LCD Models 187 ...

Page 192: ...gged in 2 Press to turn on the machine and make sure only the Ready LED lights up 3 Press Go three times The machine prints the Printer Settings HL B2050DN 1 Press a or b to display the Print Reports option and then press OK 2 Press a or b to display the Printer Settings option and then press OK 3 Press Go The machine prints the Printer Settings Related Information Machine Settings 188 ...

Page 193: ...eep Mode character set and so on in Remote Printer Console These settings are remembered in and used by your Brother machine as print defaults However any manual changes you make in the application or printer driver will override your Remote Printer Console settings 1 Put the Brother Installation Disc into your CD ROM drive Close the opening screen when it appears 2 Open Windows Explorer and selec...

Page 194: ...Machine Settings from Your Computer Change Machine Settings from Your Computer Change Machine Settings Using Web Based Management Where Can I Find My Brother Machine s Network Settings Network Management Software and Utilities 190 ...

Page 195: ... Management Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol HTTP or Hyper Text Transfer Protocol over Secure Socket Layer HTTPS What is Web Based Management Access Web Based Management Set a Login Password for Web Based Management Network Management Software and Utilities 191 ...

Page 196: ...ol over Secure Socket Layer HTTPS Type your machine s IP address into your web browser to access and change your print server settings We recommend Microsoft Internet Explorer 11 Edge for Windows and Safari 9 10 for Mac Make sure that JavaScript and Cookies are always enabled in whichever browser you use You must use the TCP IP protocol on your network and have a valid IP address programmed into t...

Page 197: ...sing a Domain Name System or enable a NetBIOS name you can type another name such as SharedPrinter instead of the IP address For example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Moni...

Page 198: ...S name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click Administrator 5 Type the password you want to use in the Enter New Pass...

Page 199: ...Home Appendix Appendix Specifications How to Enter Text on Your Brother Machine Supplies Brother Numbers 195 ...

Page 200: ...x 1 line Power Source 220 to 240 V AC 50 60 Hz Power Consumption Average Peak Approximately 1104 W Printing 1 Approximately 510 W at 25 C Printing Quiet Mode 1 Approximately 265 W at 25 C Ready 1 Approximately 48 W at 25 C Sleep 1 HL B2000D Approximately 5 7 W HL B2050DN Approximately 6 W Deep Sleep 1 Approximately 0 6 W Power Off 2 3 Approximately 0 03 W Dimensions Typical outline view Unit mm 35...

Page 201: ... Paper Bond Label Envelope Env Thin Env Thick Paper Size Width 76 2 to 215 9 mm Length 127 to 355 6 mm Envelope COM 10 DL C5 Monarch Paper Weight 60 to 230 g m2 Maximum Paper Capacity One sheet at a time Paper Output 1 Face Down Output Tray Up to 150 sheets of 80 g m2 Plain Paper face down delivery to the face down output paper tray 2 Face Up Output Tray One sheet face up delivery to the face up o...

Page 202: ...interface The machine can also be connected to a computer that has a USB 1 1 interface 2 Third party USB ports are not supported 3 Use a straight through Category 5 or greater twisted pair cable Supported Protocols and Security Features Ethernet 10Base T 100Base TX Protocols IPv4 ARP RARP BOOTP DHCP APIPA Auto IP WINS NetBIOS name resolution DNS Resolver mDNS LLMNR responder LPR LPD Custom Raw Por...

Page 203: ...Server 2012 Windows Server 2012 R2 Windows Server 2016 Mac Operating System macOS v10 10 5 Printing Intel Processor 80 MB macOS v10 11 x macOS v10 12 x 1 Third party USB ports are not supported For the latest driver updates go to your model s Downloads page on the Brother Solutions Center at support brother com All trademarks brand and product names are the property of their respective companies R...

Page 204: ... that are available may differ depending on the operation you perform Hold down or repeatedly press a or b to select a character from this list 0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ space _ Press OK when the character or symbol you want is displayed and then enter the next character Press Back to delete characters entered incorrectly Related Information Appendix 200 ...

Page 205: ... Approximately 2 600 pages 1 2 HL B2050DN HL B2000D 1 Approximate cartridge yield is declared in accordance with ISO IEC 19752 2 A4 Letter single sided pages The average inbox toner life is estimated at approximately 2 600 pages based on 1 page per job A4 or Letter size single sided pages Drum Unit Supply Model Name Approximate Life Page Yield Applicable Models DR B020 Approximately 12 000 pages 1...

Page 206: ...call the call center in mainland China To seach Frequently asked questions FAQs ASCs Driver Manuals etc please visit our service website support brother com To search where to purchase consumables please visit the official website of BROTHER CHINA LTD www brother cn Related Information Appendix 202 ...

Page 207: ...orld Wide Web global brother gw These machines are approved for use in the country of purchase only Local Brother companies or their dealers will support only machines purchased in their own countries CHN ENG Version C ...

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