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Brother HL-4150CDN, User Manual

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Troubleshooting

105

B

Removing small documents 
jammed in the ADF

B

a

Lift the document cover.

b

Insert a piece of stiff paper, such as 
cardstock, into the ADF to push any 
small paper scraps through.

 

c

Close the document cover.

d

Press 

Stop/Exit

.

Document is jammed at the 
output tray

B

a

Take out any paper from the ADF that is 
not jammed.

b

Pull the jammed document out to the 
right.

 

c

Press 

Stop/Exit

.

Summary of Contents for HL-4150CDN

Page 1: ... User s Guide User s Guide PANTONE2728 Advanced User s Guide Safety and Legal Basic User s Guide ...

Page 2: ...70CDW Bold Bold typeface identifies specific keys on the product s control panel on the computer screen Italics Italicized typeface emphasizes an important point or refers you to a related topic Courier New Text in Courier New font identifies messages on the LCD of the product WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injuries CAUTION...

Page 3: ... between 50 F and 90 5 F 10 C and 32 5 C and the humidity is between 20 to 80 without condensation WARNING DO NOT expose the product to direct sunlight excessive heat open flames salty or corrosive gasses moisture or dust Doing so may create a risk of an electrical short or fire It may also damage the product and or render it inoperable DO NOT place the product near heaters air conditioners electr...

Page 4: ...be accidentally knocked over which could cause injury to you and serious damage to the product Also ensure that cords are secured so as not to pose a tripping hazard DO NOT place this product on an unstable cart stand or table The product is heavy and may fall causing injury to you and serious damage to the product DO NOT eat the Silica Pack Discard immediately IMPORTANT DO NOT place your product ...

Page 5: ...g make sure you have unplugged the telephone line cord first MFC only and then the power cord from the AC power outlet as well as any telephone RJ 11 or Ethernet RJ 45 cables Network models only from the product Never push objects of any kind into this product through cabinet slots since they may touch dangerous voltage points or short out parts DO NOT handle the plug with wet hands Always make su...

Page 6: ...this product in a position where the cord is stretched or strain is otherwise put on the cord Doing so may cause the cord to become worn or fray If an extension cord is used with this product make sure that the total ampere ratings on the products plugged into the extension cord DO NOT exceed the extension cord ampere rating Also make sure that the total of all products plugged into the AC power o...

Page 7: ... the product DO NOT attempt to operate this product with a paper jam or with stray pieces of paper inside the product Prolonged contact of the paper with the drum unit could cause a fire DO NOT use a vacuum cleaner to clean up scattered toner Doing this might cause the toner dust to ignite inside the vacuum cleaner potentially starting a fire Please carefully clean the toner dust with a dry lint f...

Page 8: ...be extremely hot Wait for the product to cool down before you touch the internal parts of the product DO NOT touch the shaded parts shown in the illustration These rollers may be rotating at high speed and can pinch or entrap your hand Languages on the label may vary depending on your country ...

Page 9: ...phone equipment basic safety precautions should always be followed to reduce the risk of fire electrical shock and injury to people including the following 1 DO NOT use this product near water for example near a bath tub wash bowl kitchen sink or washing product in a wet basement or near a swimming pool 2 Avoid using this product during an electrical storm There may be a remote risk of electric sh...

Page 10: ...only To prevent injuries be careful not to put your hands on the edge of the product under the scanner as shown in the illustrations MFC only To prevent injuries be careful not to put your fingers in the areas shown in the illustrations ...

Page 11: ...product Lightning and power surges can damage this product We recommend that you use a quality surge protection device on the AC power line and any telephone RJ 11 or Ethernet RJ 45 cable Network models only plugged into the product or that you unplug the cords during a lightning storm ...

Page 12: ...R 1 877 276 8437 In Canada 1 877 BROTHER 8 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized Service Personnel under the following conditions When the power cord is damaged or frayed DO NOT touch the damaged frayed part while unplugging your product If liquid has been spilled into the product If the product has been exposed to rain or water If the product d...

Page 13: ...m of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g 06 is a REN of 0 6 For ...

Page 14: ...eived including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not insta...

Page 15: ...lugged into a grounded AC power outlet after checking the rating of the local power supply for the product to operate properly and safely Industry Canada Compliance Statement Canada only A This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada Operation is subject to the following two conditions 1 this device m...

Page 16: ...ans that the equipment does not produce hazardous laser radiation Since radiation emitted inside the equipment is completely confined within protective housings and external covers the laser beam cannot escape from the product during any phase of user operation FDA regulations For 110 120V Models Only A U S Food and Drug Administration FDA has implemented regulations for laser products manufacture...

Page 17: ...his product must be installed near an AC power outlet that is easily accessible In case of emergencies you must disconnect the power cord from the AC power outlet to shut off power completely LAN connection Network models only A CAUTION DO NOT connect this product to a LAN connection that is subject to over voltages International ENERGY STAR Qualification Statement A The purpose of the Internation...

Page 18: ...on in the U S and other countries AMD is a trademark of Advanced Micro Devices Inc PowerPC is a registered trademark of IBM in the United States and or other countries Adobe Flash Illustrator Photoshop PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Corel and CorelDRAW are trademarks or registered ...

Page 19: ...ther Industries Ltd This product includes software developed by the following vendors 1983 1998 PACIFIC SOFTWORKS INC 2010 Devicescape Software Inc This product includes the KASAGO TCP IP software developed by ZUKEN ELMIC Inc Other Information MFC only A FlashFX is a registered trademark of Datalight Inc FlashFX Copyright 1998 2010 Datalight Inc U S Patent Office 5 860 082 6 260 156 FlashFX Pro is...

Page 20: ...ernment or any of its Agencies States Territories or Provineces may not be copied Money Bonds or other certificates of indebtedness Certificates of Deposit Internal Revenue Stamps canceled or uncanceled Selective Service or draft papers Passports United States Canadian Postage Stamps canceled or uncanceled Food Stamps Immigration Papers Checks or drafts drawn by Governmental agencies Identifying b...

Page 21: ......

Page 22: ...BASIC USER S GUIDE MFC 9970CDW Version A USA CAN ...

Page 23: ...ct on line at http www brother com registration By registering your product with Brother you will be recorded as the original owner of the product Your registration with Brother may serve as confirmation of the purchase date of your product should you lose your receipt may support an insurance claim by you in the event of product loss covered by insurance and will help us notify you of enhancement...

Page 24: ...ew product register on line at http www brother com registration FAQs frequently asked questions The Brother Solutions Center is our one stop resource for all your Fax Machine Multi Function Center needs You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product http solutions brother com Note You can check here ...

Page 25: ...In Canada only Visa and MasterCard are accepted In USA 1 877 552 MALL 1 877 552 6255 1 800 947 1445 fax http www brothermall com In Canada 1 877 BROTHER http www brother ca Description Item Toner Cartridge Black TN 310BK Approx 2 500 pages 1 2 3 TN 315BK Approx 6 000 pages 1 2 4 Toner Cartridge Cyan TN 310C Approx 1 500 pages 1 2 3 TN 315C Approx 3 500 pages 1 2 4 Toner Cartridge Magenta TN 310M A...

Page 26: ...artridge 5 1 page per job 6 Drum life is approximate and may vary by type of use Belt Unit BU 300CL Approx 50 000 pages 1 Telephone Line Cord LG3077001 Paper Tray 2 Option LT 300CL Basic User s Guide LX4383001 English for USA and Canada LX4383002 French for Canada Quick Setup Guide LX4864001 English for USA and Canada LX4385002 French for Canada Description Item ...

Page 27: ... LIKE ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN ANY EVENT BROTHER S LICENSOR S LIABILITY TO YOU FOR ACTUAL ...

Page 28: ...rom the original purchase date or the rated life of consumable whichever comes first What is NOT covered This warranty does not cover 1 Physical damage to this Product 2 Damage caused by improper installation improper or abnormal use misuse neglect or accident including but not limited to transporting this Product without the proper preparation and or packaging 3 Damage caused by another device or...

Page 29: ...tative in troubleshooting as they diagnose the problem provide access to this Product at reasonable times and provide adequate working space including heat light ventilation electric current and outlets for the use of the Brother representative Limitations Brother is not responsible for damage to or loss of any equipment media programs or data related to the use of this Product Except for the repa...

Page 30: ...ing or transporting your Laser Printer MFC Fax machine please refer to your Operation Manual for the proper packaging procedures Failure to remove the Toner Cartridge and Toner Drum Unit waste toner packs or oil bottles on applicable models during shipping or transport will cause severe damage to the Laser Printer MFC Fax machine and will void the Warranty Improper packaging may cause severe damag...

Page 31: ...vanced operations Fax Copy security features printing reports and performing routine maintenance PDF file Documentation CD ROM In the Box Software User s Guide Follow these instructions for Printing Scanning Network Scanning Remote Setup PC Fax and using the Brother ControlCenter utility PDF file Documentation CD ROM In the Box Network Glossary This Guide provides basic information about advanced ...

Page 32: ...aper tray 10 Loading paper in the multi purpose tray MP tray 12 Unscannable and unprintable areas 17 Paper settings 18 Paper Size and Type 18 Tray Use in copy mode 19 Tray Use in fax mode 19 Tray Use in print mode 20 Acceptable paper and other print media 21 Recommended paper and print media 21 Type and size of paper 21 Handling and using special paper 23 3 Loading documents 26 How to load documen...

Page 33: ...GM 41 Multi line connections PBX 41 External and extension telephones 42 Connecting an external or extension telephone 42 Using external and extension telephones 42 Using a non Brother cordless external handset 42 Using Remote Codes 43 7 Dialing and storing numbers 44 How to dial 44 Manual dialing 44 One touch dialing 44 Speed dialing 44 Search 45 LDAP search 45 Fax redial 45 Storing numbers 46 St...

Page 34: ...he belt unit 82 Replacing the waste toner box 88 B Troubleshooting 95 Error and maintenance messages 95 Transferring your faxes or Fax Journal report 103 Document jams 104 Document is jammed in the top of the ADF unit 104 Document is jammed under the document cover 104 Removing small documents jammed in the ADF 105 Document is jammed at the output tray 105 Paper jams 106 Paper is jammed in the MP ...

Page 35: ...e keys 136 Menu table 137 Entering text 172 D Specifications 173 General 173 Document Size 175 Print media 176 Fax 178 Copy 179 Scanner 180 Printer 181 Interfaces 182 Direct Print feature 183 Scan to USB feature 184 Computer requirements 185 Consumable items 187 Network LAN 188 E Index 189 ...

Page 36: ...ng dialing 3 Sending a fax Additional sending options Additional sending operations Polling overview 4 Receiving a fax Remote Fax Options black white only Additional receiving operations Polling overview 5 Dialing and storing numbers Telephone line services Additional dialing operations Additional ways to store numbers 6 Printing reports Fax reports Reports 7 Making copies Copy settings A Routine ...

Page 37: ...xiv ...

Page 38: ...essages shown on the LCD of the machine WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injuries CAUTION indicates a potentially hazardous situation which if not avoided may result in minor or moderate injuries IMPORTANT indicates a potentially hazardous situation which if not avoided may result in damage to property or loss of product func...

Page 39: ...User s Guide Network User s Guide and Network Glossary that are on the Documentation CD ROM Viewing Documentation 1 a Turn on your computer Insert the Documentation CD ROM into your CD ROM drive For Windows users go to step c Note Windows users If the screen does not appear automatically go to My Computer Computer double click the CD ROM icon and then double click index html b Macintosh users Doub...

Page 40: ...work Scanning ScanSoft PaperPort 12SE with OCR How to Guides Windows The complete ScanSoft PaperPort 12SE with OCR How to Guides can be viewed from the Help selection in the ScanSoft PaperPort 12SE application Presto PageManager User s Guide Macintosh Note Presto PageManager is available as a download from http nj newsoft com tw download brother PM9SEInstaller_BR_multilang dmg The complete Presto ...

Page 41: ...Brother online shopping mall http www brothermall com for additional product and service information click Brother Mall com To access Canada s Brother online shopping mall http www brother ca for additional product and services information click Shop Online Canada For the latest news and product support information http solutions brother com click Brother Solutions Center To visit our web site for...

Page 42: ...l appear To download and install Presto PageManager click Presto PageManager To register your machine from the Brother Product Register Page http www brother com registration click On Line Registration To view all Brother Numbers including Customer Service numbers for the USA and Canada click Support Information For the latest news and product support information http solutions brother com click B...

Page 43: ...COPY Puts the machine in Copy mode 4 Dial pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine This function transfers to the touchscreen when you store quick dial numbers Canada only The key temporarily switches the dialing mode from Pulse to Tone during a telephone call 5 Stop Exit Stops an operation or exits from a menu 6 Start Color L...

Page 44: ...ancels a programmed print job and clears it from the machine s memory To cancel multiple print jobs hold down this key until the LCD shows Cancel Printing All Also this key will flash depending on the machine s status 03 2 3 4 5 6 7 8 01 01 2011 15 15 Fax MENU Address Book Secure Print Direct Print Machine Status Description Ready Mode The machine is ready to print in sleep mode there is no print ...

Page 45: ... Fax Fax only F T Fax Tel TAD External TAD Mnl Manual 8 Direct Print Lets you print data from a USB flash memory drive or a digital camera supporting mass storage directly to the machine See Printing data directly from the USB Flash memory drive or digital camera supporting mass storage on page 55 Active only when you insert a USB flash memory drive or digital camera in the machine s USB direct in...

Page 46: ...tylus It may damage the machine The following steps show how to change a setting in the machine In this example the LCD back light setting is changed from Light to Dark a Press MENU b Press a or b to display General Setup Press General Setup c Press a or b to display LCD Settings Press LCD Settings d Press Backlight e Press Dark f Press Stop Exit General Setup Fax Printer Print Reports MENU Mode T...

Page 47: ...it you can set the paper size in the printer driver or by pressing the buttons on the Touchscreen Loading paper in the standard paper tray 2 You can load up to 250 sheets for Tray 1 and 500 sheets for the optional lower tray Tray 2 Paper can be loaded up to the maximum paper mark b b b on the sliding paper width guide For recommended paper to use see Paper capacity of the paper trays on page 22 Pr...

Page 48: ...be rotating at high speed and can pinch or entrap your hand b While pressing the green paper guide release lever 1 slide the paper guides to fit the paper size you are loading in the tray Make sure that the guides are firmly in the slots c Fan the stack of paper well to avoid paper jams and misfeeds 1 ...

Page 49: ...e support flap 1 to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine Loading paper in the multi purpose tray MP tray 2 You can load up to 3 envelopes or special print media in the MP tray or up to 50 sheets of plain paper Use this tray to print or copy on thick paper 28 43 lb bond paper glossy paper labels or envelopes For recommen...

Page 50: ...e sure The paper stays under the maximum paper mark 1 The top of paper edge is positioned between the arrows 2 The side to be printed on must be face up with the leading edge top of the paper in first Note When you are using glossy paper put only one sheet at a time in the MP tray to avoid a paper jam 1 2 1 ...

Page 51: ... the face down output tray or remove each page as soon as it comes out of the machine Printing on envelopes and thick paper from the MP tray 2 Before loading press the corners and sides of the envelopes to make them as flat as possible a Open the MP tray and lower it gently ...

Page 52: ...support flap is closed you should remove each envelope as soon as it comes out of the machine d Put up to 3 envelopes or up to 25 sheets of thick paper 43 lb 163 g m2 in the MP tray If you add more envelopes or paper it may cause a jam Make sure The top edge of the envelope is positioned between the arrows 1 The side to be printed on must be face up e Open the back cover Face up output tray 1 1 ...

Page 53: ... machine i When you have finished printing open the back cover and reset the two gray levers which were pulled down in step f back to their original positions Note Remove each printed envelope immediately to prevent a paper jam If your thick paper curls during printing put only one sheet at a time in the MP tray and open the back cover face up output tray to let the printed pages exit to the face ...

Page 54: ...tings in the application you are using Usage Document Size Top 1 Bottom 1 Left 2 Right 2 Fax Sending Letter 0 12 in 3 mm 0 16 in 4 mm A4 0 12 in 3 mm 0 12 in 3 mm Copy Letter 0 16 in 4 mm 0 16 in 4 mm a single copy or a 1 in 1 copy A4 0 16 in 4 mm 0 16 in 4 mm Scan Letter 0 12 in 3 mm 0 12 in 3 mm A4 0 12 in 3 mm 0 12 in 3 mm Print Letter 0 16 in 4 mm 0 16 in 4 mm A4 0 16 in 4 mm 0 16 in 4 mm 2 2 ...

Page 55: ...set the paper type for the MP Tray press a or b to display MP Tray Press MP Tray To set the paper type for Tray 1 press a or b to display Tray 1 Press Tray 1 To set the paper type for Tray 2 press a or b to display Tray 2 Press Tray 2 1 if you installed the optional tray 1 The Tray 2 button will be selectable if the optional tray is installed e Press d or c to display the paper size options Press ...

Page 56: ...ray Use in fax mode 2 You can change the default tray that the machine will use for printing received faxes When you choose Tray 1 Only MP Only or Tray 2 Only 1 the machine pulls the paper only from that tray If the selected tray is out of paper No Paper will appear on the LCD Insert the paper in the empty tray When you choose T1 T2 1 MP the machine pulls paper from Tray 1 until it is empty then f...

Page 57: ... b Press a or b to display General Setup Press General Setup c Press a or b to display Tray Setting Press Tray Setting d Press a or b to display Tray Use Print Press Tray Use Print e Press Tray 1 Only Tray 2 Only 1 MP Only MP T1 T2 1 or T1 T2 1 MP 1 The Tray 2 Only or T2 appears only if the optional tray is installed f Press Stop Exit ...

Page 58: ... touching the printed surface of the paper immediately after printing Before you buy a lot of paper test a small quantity to make sure the paper is suitable Recommended paper and print media 2 Type and size of paper 2 The machine feeds paper from the installed standard paper tray multi purpose tray or optional lower tray The name for the paper trays in the printer driver in this Guide are as follo...

Page 59: ...aper Thin paper and Recycled paper up to 250 20 lb 80 g m2 Multi purpose Tray MP Tray Width 2 75 to 8 5 in 69 8 to 216 mm Length 4 57 to 16 in 116 to 406 4 mm Plain paper Thin paper Thick paper Thicker paper Bond paper Recycled paper Envelopes Labels and Glossy paper 50 sheets 20 lb 80 g m2 3 Envelopes 1 Glossy paper Optional lower Tray Tray 2 A4 Letter Legal B5 Executive A5 B6 Folio 1 Plain paper...

Page 60: ... paper having a rough surface or paper that is wrinkled or creased the paper may exhibit degraded performance When you are using glossy paper put only one sheet at a time in the MP tray to avoid a paper jam Types of paper to avoid 2 IMPORTANT Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is extremely smooth or shiny that ...

Page 61: ...shape that are extremely shiny or textured with clasps staples snaps or tie strings with self adhesive closures that are of a baggy construction that are not sharply creased that are embossed have raised writing on them that were previously printed by a laser machine that are pre printed on the inside that cannot be arranged neatly when stacked that are made of paper that weighs more than the pape...

Page 62: ...t Using labels with spaces may result in labels peeling off and causing serious jams or print problems All labels used in this machine must be able to withstand a temperature of 392 degrees Fahrenheit 200 degrees centigrade for a period of 0 1 seconds Types of labels to avoid 2 Do not use labels that are damaged curled wrinkled or an unusual shape IMPORTANT Avoid feeding labels with the carrier sh...

Page 63: ...abric To avoid damaging your machine while using the ADF DO NOT pull on the document while it is feeding Note To scan documents that are not suitable for the ADF see Using the scanner glass on page 27 It is easier to use the ADF if you are loading a multiple page document Make sure documents with correction fluid or written with ink are completely dry a Unfold the ADF document support 1 Lift up an...

Page 64: ... of a book one page at a time Document Sizes Supported 3 How to load documents 3 Note To use the scanner glass the ADF must be empty a Lift the document cover b Using the document guidelines on the left and top place the document face down in the upper left corner of the scanner glass c Close the document cover IMPORTANT If the document is a book or is thick do not slam or press on the cover Lengt...

Page 65: ... you want to change them Note For more advanced fax sending operations and settings see Sending a fax in Chapter 3 of the Advanced User s Guide Broadcasting Duplex Fax 2 sided fax layout Delayed Fax Batch TX Real Time TX Polled TX Overseas Mode Fax Resolution Contrast Glass ScanSize Coverpage Setup Coverpage Message Set New Default Factory Reset d Choose one of the options below If you want to sen...

Page 66: ...ain The machine starts sending the document To send more than one page press Yes and place the next page on the scanner glass Press Black Start The machine starts scanning the page Repeat this step for each additional page If you press Color Start and Yes Color fax the machine starts sending the document Note To cancel press Stop Exit Faxing A4 Legal Folio size documents from the scanner glass 4 W...

Page 67: ... or fax number the time and date of transmission duration of transmission number of pages sent and whether or not the transmission was successful There are several settings available for the Transmission Verification Report On Prints a report after every fax you send On Image Prints a report after every fax you send A portion of the fax s first page appears on the report Off Prints a report if you...

Page 68: ...ssion Verification Report if Real Time Transmission is set to Off See Real Time Transmission in Chapter 3 of the Advanced User s Guide If your transmission is successful OK will appear next to RESULT on the Transmission Verification Report If transmission is not successful NG will appear next to RESULT ...

Page 69: ...n page 37 for instructions on setting up your machine using this service Will you be using a Telephone Answering Device on the same telephone line as your Brother machine Your external telephone answering device TAD will automatically answer every call Voice messages are stored on the external TAD and fax messages are printed Choose External TAD as your receive mode See Connecting an external TAD ...

Page 70: ...structions below a Press MENU b Press a or b to display Initial Setup Press Initial Setup c Press a or b to display Receive Mode Press Receive Mode d Press Fax Only Fax Tel External TAD or Manual e Press Stop Exit The LCD will display the current receive mode ...

Page 71: ...e 35 and Ring Delay on page 35 Manual 5 Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring Receive feature To receive a fax in Manual mode lift the handset of the external telephone or press Hook When you hear fax tones short repeating beeps press Black Start or Color Start and choose Receive to receive the fax You can also use the Easy Receive featur...

Page 72: ...s your machine you and your caller will hear the normal telephone ring sound The number of rings is set by the Ring Delay setting If the call is a fax then your machine will receive it however if it is a voice call the machine will sound the F T ring a fast double ring for the time you have set in the F T Ring Time setting If you hear the F T ring it means that you have a voice caller on the line ...

Page 73: ...ss Black Start or Color Start and then press Receive to receive the Fax If you answered at an extension telephone press l51 Note If this feature is set to On but your machine does not connect a fax call when you lift an extension telephone handset press the fax receive code l51 If you send faxes from a computer on the same telephone line and the machine intercepts them set Easy Receive to Off a Pr...

Page 74: ...alls through two different telephone numbers on that one line Brother uses the term Distinctive Ring but telephone companies market the service under a variety of names such as Custom Ringing Personalized Ring Smart Ring RingMaster Ident A Ring Ident A Call Data Ident A Call Teen Ring and SimpleBiz Fax Alternate Number Ringing This service establishes a second telephone number on the same line as ...

Page 75: ... This is one way you can have a separate telephone number for your machine Note Please call your telephone company for availability and rates What does Brother s distinctive ring do 6 The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company s Distinctive Ring service The new telephone number on your line can just receive...

Page 76: ...of the fax number within 2 ring patterns and then answer with a fax tone When the voice number is called the machine will not answer Registering the distinctive ring pattern Very important 6 After you have set the Distinctive Ring feature to On your Distinctive Ring number will receive faxes automatically The receive mode is automatically set to Manual and you cannot change it to another receive m...

Page 77: ...g fax machine If it hears them it will take over the call and receive the fax If it does not hear them it will let your TAD take a voice message and the display will show Telephone The external TAD must answer within four rings we recommend you set it to two rings This is because your machine cannot hear the CNG tones until the external TAD has picked up the call The sending machine will send CNG ...

Page 78: ...your machine time to listen for fax tones b Limit your speaking to 20 seconds c End your 20 second message by giving your Fax Receive Code for people sending manual faxes For example After the beep leave a message or press l51 and Start to send a fax Note We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a loud voice You may try leaving...

Page 79: ...xternal telephone Connected to the EXT jack of the machine 6 If you answer a fax call at the external telephone connected to the EXT jack of the machine you can make the machine receive the fax by pressing Black Start or Color Start and choosing Receive If the machine answers a voice call and pseudo double rings for you to take over you can take the call at the external telephone by pressing Hook ...

Page 80: ...n an extension telephone you can turn the F T ring off by pressing 51 make sure you press this between the rings If the machine answers a voice call and pseudo double rings for you to take over you can take the call at the external telephone by pressing Hook Changing the Remote Codes 6 The preset Fax Receive Code is l51 The preset Telephone Answer Code is 51 If you are always disconnected when acc...

Page 81: ...To dial One Touch numbers 21 to 40 hold down 21 40 as you press the One Touch key Speed dialing 7 a Press Address Book b Press the three digit number you want to call You can also display the numbers in alphabetical order by pressing on the Touchscreen c Press Send a fax or Send a E mail d Press Black Start or Color Start Note If the LCD shows Not Registered when you enter or search a Speed Dial n...

Page 82: ...ou enter the first few letters of the name it means that a name for the letter is not stored One Touch Dial number and Speed Dial numbers stored without the name cannot be retrieved by the search function LDAP search 7 If the machine is connected to your LDAP server you can search for information such as fax numbers and E mail addresses from your server For details about how to set up LDAP see the...

Page 83: ...ial number the LCD shows the name if you stored it or the number A scan profile can also be stored along with the fax number If you lose electrical power the quick dial numbers stored in the memory will not be lost A scan profile is the resolution and other scan settings that you choose when you store a number Storing a pause 7 Press Pause to insert a 3 5 second pause between numbers You can press...

Page 84: ...fter long term storage A Signed PDF helps prevent data tampering and the impersonation of an author by including a digital certificate within the document Step 1 Enter Name Step 2 Select Registration Type Step 3 Enter Number or E mail Address Step 4 Select Resolution Step 5 Select File type Enter the name you want to store or Press OK Fax Enter the Fax Number Standard Fine S Fine Photo IFAX Enter ...

Page 85: ...ot work Choose a different number b Do one of the following Enter the name up to 15 characters by pressing the buttons on the Touchscreen Use the chart on Entering text on page 172 to help you enter letters Press OK Press OK to store the number or E mail address without a name c Press d or c to select Fax IFAX E Mail B W PDF E Mail B W TIFF E Mail Color PDF E Mail Color JPEG E Mail Color XPS E Mai...

Page 86: ...B W PDF go to step k If you chose E Mail B W TIFF go to step l i Select the resolution from 100 dpi 200 dpi 300 dpi or 600 dpi If you chose E Mail Color PDF go to step k If you chose E Mail Color JPEG or E Mail Color XPS go to step l j Select the resolution from 100 dpi 200 dpi or 300 dpi If you chose E Mail Gray PDF go to step k If you chose E Mail Gray JPEG or E Mail Gray XPS go to step l k Sele...

Page 87: ...page 172 to help you enter letters Press OK Note If you selected an E mail Registration Type in step e and save the E mail address you can only use the E mail address when you are in Scan mode If you selected the IFAX Registration Type in step e and save the E mail address you can only use the E mail address when you are in Fax mode g To save a fax scan resolution along with the fax number E mail ...

Page 88: ...your settings press OK to confirm p Press Stop Exit Changing or Deleting One Touch and Speed Dial numbers 7 You can change or delete a One Touch or Speed Dial number that has already been stored If the stored number has a scheduled job such as a delayed fax or a fax forwarding number it will be dimmed on the LCD You cannot select the number to make changes or to delete it unless you first cancel t...

Page 89: ...f you chose Resolution press one of the available resolution options displayed on the Touchscreen If you chose PDF Type press one of the available file type options displayed on the Touchscreen Note How to change the stored name or number If you want to change a character press d or c to position the cursor under the character you want to change and then press Re enter the character The LCD will d...

Page 90: ...our document face down on the scanner glass See Using the scanner glass on page 27 c Press Black Start or Color Start Note If the LCD shows Please Wait and the machine stops copying while you are making multiple copies please wait for 30 to 40 seconds until the machine finishes the color registrations and cleaning process of the belt unit Stop copying 8 To stop copying press Stop Exit Copy setting...

Page 91: ...printing 9 Note The screens in this section may vary depending on your application and operating system a From the menu bar of an application click File then Print b Choose Brother MFC XXXX Printer 1 and check the Print to file box 2 Click Print c Choose the folder you want to save the file to and enter the file name if you are prompted to If you are prompted for a file name only you can also spec...

Page 92: ...he folder name and file name you want to print If you have chosen the folder name press a or b to choose the file name you want to print Note Your digital camera must be switched from PictBridge mode to mass storage mode If you want to print an index of the files press Index Print on the Touchscreen Press Black Start or Color Start to print the data When the machine is in Deep Sleep mode the LCD d...

Page 93: ...t any device other than a digital camera or USB Flash memory drive to the USB direct interface DO NOT remove the USB Flash memory drive or digital camera from the USB direct interface until the machine has finished printing Changing the default settings for direct print 9 You can change the default settings for Direct Print a Connect your USB Flash memory drive or digital camera to the USB direct ...

Page 94: ... settings a Install the Brother printer driver on the Installation CD ROM See the Quick Setup Guide b From your application choose the Print command c Choose the name of your machine in the Print dialog box and click Properties d Choose the settings you want in the Properties dialog box Paper Size Orientation Copies Media Type Print Quality Color Mono Multiple Page Duplex Booklet Paper Source Clic...

Page 95: ...et automatically Use the scanner glass to scan a page of a book or one sheet at a time c Do one of the following To scan using the SCAN key go to Scanning using the scan key on page 58 To scan using a scanner driver at your computer go to Scanning using a scanner driver on page 59 Scanning using the scan key 11 For more information see Using the Scan key in the Software User s Guide a Press the SC...

Page 96: ... TWAIN driver Scanning a document using the WIA driver or Scanning a document using the ICA driver in the Software User s Guide a Start a scanning application and click the Scan button b Adjust the settings such as Resolution Brightness and Scan Type in the Scanner Setup dialog box c Click Start or Scan to begin scanning ...

Page 97: ... may want to buy spare consumable items before the machine stops printing Routine maintenance A Toner cartridge Drum unit See Replacing a Toner cartridge on page 64 Order No TN 310BK TN 315BK TN 310C TN 315C TN 310M TN 315M TN 310Y TN 315Y See Replacing the drum unit on page 75 Order No DR 310CL Belt unit Waste toner box See Replacing the belt unit on page 82 Order No BU 300CL See Replacing the wa...

Page 98: ...e item to replace Approximate life How to replace Order No Toner Low Prepare New Toner Cartridge X Toner cartridge X Black Cyan Magenta Yellow Black 2 500 pages 1 2 3 6 000 pages 1 2 4 Cyan Magenta Yellow 1 500 pages 1 2 3 3 500 pages 1 2 4 See page 64 TN 310BK 3 TN 315BK 4 TN 310C 3 TN 315C 4 TN 310M 3 TN 315M 4 TN 310Y 3 TN 315Y 4 Replace Parts WT Box End Soon Waste toner box 50 000 pages 1 See ...

Page 99: ...Y 6 Replace Parts Drum Unit Drum unit 25 000 pages 1 3 4 See page 76 DR 310CL Drum Stop Replace Parts Belt Unit Belt unit 50 000 pages 1 See page 82 BU 300CL Replace WT Box Waste toner box 50 000 pages 1 See page 88 WT 300CL Replace Parts Fuser Unit Fuser unit 100 000 pages 1 Call your dealer or Brother Customer Service for a replacement fuser unit Replace Parts Laser Unit Laser unit 100 000 pages...

Page 100: ...ste If you have questions call your local waste disposal office We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside If you use paper that is not a direct equivalent for the recommended paper the life of consumable items and machine parts may be reduced The projected life of the toner cartridges is based on ISO IEC 19798 ...

Page 101: ...mend that you use only Genuine Brother Brand toner cartridges When you want to buy toner cartridges please call Brother Customer Service We recommend that you clean the machine when you replace the toner cartridge See Cleaning and Checking the machine in Appendix A of the Advanced User s Guide If you change the print density setting for lighter or darker printing the amount of toner used will chan...

Page 102: ...A Replacing the toner cartridges A a Make sure that the machine is turned on b Press the front cover release button and then open the front cover c Hold the green handle of the drum unit Pull the drum unit out until it stops ...

Page 103: ...ner cartridge on a clean flat level stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner Handle the toner cartridge carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water To avoid print quality problems DO NOT touch the shaded parts shown in the illustration Note Be sure to seal up the t...

Page 104: ...cover 1 and then open the cover f Clean the corona wires inside the drum unit by gently sliding the green tabs from left to right and right to left several times Note Be sure to return the tab to the home position a 1 If you do not printed pages may have a vertical stripe 1 1 ...

Page 105: ...y be damaged Brother strongly recommends that you DO NOT refill the toner cartridge provided with your machine We also strongly recommend that you continue to use only Genuine Brother Brand replacement toner cartridges Use or attempted use of potentially incompatible toner and or cartridges in the Brother machine may cause damage to the machine and or may result in unsatisfactory print quality Our...

Page 106: ...OT touch the shaded parts shown in the illustrations k Hold the handle of the toner cartridge and slide the toner cartridge into the drum unit then slightly pull it toward you until you hear it click into place Make sure that you match the toner cartridge color to the same color label on the drum unit Repeat this for all the toner cartridges C Cyan M Magenta Y Yellow K Black C M Y K ...

Page 107: ...rtridge DO NOT turn off the machine s power switch or open the front cover until the LCD clears the Please Wait message and returns to Ready mode Cleaning the corona wires A If you have print quality problems clean the four corona wires as follows a Press the front cover release button and then open the front cover ...

Page 108: ... green handle of the drum unit Pull the drum unit out until it stops c Hold the handle of the toner cartridge and slightly push it toward the machine to unlock it Then pull it out of the drum unit Repeat this for all the toner cartridges ...

Page 109: ...h to release the latches of the corona wire cover 1 and then open the cover e Clean the corona wires inside the drum unit by gently sliding the green tabs from left to right and right to left several times 1 1 ...

Page 110: ...a wires The corona wires for black yellow and magenta are located under the next toner cartridge For example when you clean the corona wire for black you need to remove the yellow toner cartridge to access the corona wire for black f Close the corona wire cover g Repeat steps d to f to clean each of three remaining corona wires C Corona wire for Cyan M Corona wire for Magenta Y Corona wire for Yel...

Page 111: ... pull it toward you until you hear it click into place Make sure that you match the toner cartridge color to the same color label on the drum unit Repeat this for all the toner cartridges i Push the drum unit in until it stops j Close the front cover of the machine C Cyan M Magenta Y Yellow K Black C M Y K ...

Page 112: ...other drum unit may reduce not only the print quality but also the quality and life of the machine itself Warranty coverage does not apply to problems caused by the use of a non Brother drum unit Drum Error A The corona wires have become dirty Clean the corona wires in the drum unit See Cleaning the corona wires on page 70 If you cleaned the corona wires and Drum Error was not cleared then the dru...

Page 113: ...s on your hands or clothes immediately wipe or wash it off with cold water Every time you replace the drum unit clean the inside of the machine See Cleaning and Checking the machine in Appendix A of the Advanced User s Guide a Make sure that the machine is turned on b Press the front cover release button and then open the front cover ...

Page 114: ...e drum unit Pull the drum unit out until it stops d Turn the green lock lever 1 at the left of the machine counterclockwise to the release position Holding the green handles of the drum unit lift the front of the drum unit and remove it from the machine 1 ...

Page 115: ...the sides of the drum unit e Hold the handle of the toner cartridge and slightly push it to unlock it Then pull it out of the drum unit Repeat this for all the toner cartridges WARNING DO NOT put a toner cartridge into a fire It could explode resulting in injuries DO NOT use cleaning materials that contain ammonia alcohol any type of spray or any type of flammable substance to clean the outside or...

Page 116: ...r To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations Note Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the unit Go to http www brother com original index html for instructions on how to return your used consumable items to the Brother collection program If you choose not to return your used consumable please...

Page 117: ...put it in the machine Exposure to direct sunlight or room light may damage the drum unit g Hold the handle of the toner cartridge and slide the toner cartridge into the new drum unit then slightly pull it toward you until you hear it click into place Make sure that you match the toner cartridge color to the same color label on the drum unit Repeat this for all the toner cartridges C Cyan M Magenta...

Page 118: ...Match the guide ends 2 of the drum unit to the c marks 1 on both sides of the machine then gently slide the drum unit into the machine until it stops at the green lock lever j Turn the green lock lever 1 clockwise to the lock position k Push the drum unit in until it stops l Close the front cover of the machine 1 1 2 1 ...

Page 119: ...ess Yes f Press Stop Exit Replacing the belt unit A Order No BU 300CL A new belt unit can print approximately 50 000 Letter or A4 size single sided pages Replace Parts Belt Unit A When the Replace Parts Belt Unit message appears on the LCD you will need to replace the belt unit IMPORTANT DO NOT touch the surface of the belt unit If you touch it it could degrade print quality Damage caused by incor...

Page 120: ...Routine maintenance 83 A b Press the front cover release button and then open the front cover c Hold the green handle of the drum unit Pull the drum unit out until it stops ...

Page 121: ...RTANT We recommend that you place the drum unit and or the toner cartridge on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Hold the green handles of the drum unit when you carry it DO NOT hold the sides of the...

Page 122: ...h the shaded parts shown in the illustrations e Hold the green handle of the belt unit with both hands and lift the belt unit up then pull it out IMPORTANT To avoid print quality problems DO NOT touch the shaded parts shown in the illustration f Unpack the new belt unit ...

Page 123: ...firmly into place h Make sure the green lock lever 1 is in the release position as shown in the illustration i Match the guide ends 2 of the drum unit to the c marks 1 on both sides of the machine then gently slide the drum unit into the machine until it stops at the green lock lever 1 1 2 ...

Page 124: ...f the machine Resetting the belt unit counter A When you replace a belt unit with a new one you will need to reset the belt unit counter by completing the following steps a Press MENU b Press a or b to display Machine Info Press Machine Info c Press Reset Menu d Press Belt Unit e The machine will display Reset Belt Unit Press Yes f Press Stop Exit 1 ...

Page 125: ...waste toner box and have it ready before you get a Replace WT Box message Replace WT Box A When the Replace WT Box message appears on the LCD you will need to replace the waste toner box WARNING DO NOT put the waste toner box into a fire It could explode Be careful not to spill the toner DO NOT inhale or allow it to get into your eyes IMPORTANT DO NOT reuse the waste toner box a Make sure that the...

Page 126: ...e drum unit Pull the drum unit out until it stops d Turn the green lock lever 1 at the left of the machine counterclockwise to the release position Holding the green handles of the drum unit lift the front of the drum unit and remove it from the machine 1 ...

Page 127: ...rneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Hold the green handles of the drum unit when you carry it DO NOT hold the sides of the drum unit To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations ...

Page 128: ...O NOT touch the shaded parts shown in the illustration f Remove the two pieces of orange packing material and discard them Note This step is only necessary when you are replacing the waste toner box for the first time and are not required for the replacement waste toner box The orange packing pieces are installed at the factory to protect your machine during shipment ...

Page 129: ...on your hands or clothes immediately wipe or wash it off with cold water Note Discard the used waste toner box according to local regulations keeping it separate from domestic waste If you have questions call your local waste disposal office h Unpack the new waste toner box and put the new waste toner box in the machine using the green handle Make sure the waste toner box is level and fits firmly ...

Page 130: ... and fits firmly into place j Make sure the green lock lever 1 is in the release position as shown in the illustration k Match the guide ends 2 of the drum unit to the c marks 1 on both sides of the machine then gently slide the drum unit into the machine until it stops at the green lock lever 1 1 2 ...

Page 131: ...94 l Turn the green lock lever 1 clockwise to the lock position m Push the drum unit in until it stops n Close the front cover of the machine 1 ...

Page 132: ... Press Stop Exit Reinsert the device and try to print with Direct Print Calibration failed Calibration failed Turn off the machine Wait a few seconds then turn it on again Put in a new drum unit See Replacing the drum unit on page 76 Put in a new belt unit See Replacing the belt unit on page 82 Put in a new waste toner box See Replacing the waste toner box on page 88 If the problem continues call ...

Page 133: ...e machine from the power for several minutes then reconnect it Cover is Open The front cover is not completely closed Close the front cover of the machine Cover is Open The ADF cover is not completely closed Close the ADF cover of the machine The ADF is open while loading a document Close the ADF cover of the machine then press Stop Exit Cover is Open The fuser cover is not completely closed or pa...

Page 134: ...er in the tray Make sure the paper tray contains only the size of paper you select in either the control panel or printer driver then press Black Start or Color Start The paper tray was pulled out before the machine completed printing on both sides of the paper Re install the paper tray and press Black Start or Color Start Fuser Error The temperature of the fuser unit does not rise to a specified ...

Page 135: ...d the paper pick up roller may need to be cleaned Clean the paper pick up roller See Cleaning the paper pick up rollers in Appendix A of the Advanced User s Guide No Permission Printing color documents is restricted by Secure Function Lock 2 0 The print job will be canceled Contact your administrator to check your Secure Function Lock Settings No Response Busy The number you dialed does not answer...

Page 136: ...and Fax Storage in Chapter 4 of the Advanced User s Guide Add optional memory See Memory board in Appendix B of the Advanced User s Guide Print operation in process Do one of the following Reduce the print quality See Basic tab in the Software User s Guide Clear the faxes from the memory See the above explanation Print Unable XX The machine has a mechanical problem Do one of the following Turn the...

Page 137: ...rying to save Replace Parts Belt Unit It is time to replace the belt unit Replace the belt unit See Replacing the belt unit on page 82 Replace Parts Drum Unit It is time to replace the drum unit Replace the drum unit See Replacing the drum unit on page 76 The drum unit counter was not reset when a new drum was installed Reset the drum unit counter See Resetting the drum counter on page 82 Replace ...

Page 138: ...ong for duplex scanning Press Stop Exit Use the suitable size of paper for duplex scanning See Document Size on page 175 Short paper The length of the paper in the tray is too short for the machine to deliver it to the Face down output tray Open the back cover face up output tray to let the printed paper out on the face up output tray Remove the printed pages and then press Black Start or Color St...

Page 139: ...eplace Toner message Too Many Files There are too many files stored on the USB Flash memory drive Reduce the number of files stored on the USB Flash memory drive Unusable Device An incompatible or defective device has been connected to the USB direct interface Remove the USB Flash memory drive from the USB direct interface Error Message Cause Action ...

Page 140: ...ress Stop Exit Enter the fax number to which faxes will be forwarded f Press Black Start or Color Start Transferring faxes to your PC B You can transfer the faxes from your machine s memory to your PC a Make sure that you have installed MFL Pro Suite on your PC and then turn on PC Fax Receiving on the PC For details about PC Fax Receive see PC FAX receiving in the Software User s Guide b Make sure...

Page 141: ...ed b Open the ADF cover c Pull the jammed document out to the left d Close the ADF cover e Press Stop Exit Document is jammed under the document cover B a Take out any paper from the ADF that is not jammed b Lift the document cover c Pull the jammed document out to the right d Close the document cover e Press Stop Exit ...

Page 142: ...nsert a piece of stiff paper such as cardstock into the ADF to push any small paper scraps through c Close the document cover d Press Stop Exit Document is jammed at the output tray B a Take out any paper from the ADF that is not jammed b Pull the jammed document out to the right c Press Stop Exit ...

Page 143: ... from the MP tray b Remove any jammed paper from in and around the MP tray c Fan the paper stack and then put it back in the MP tray d When loading paper in the MP tray make sure that the paper stays under the maximum paper mark 1 on both sides of the tray e Press Black Start or Color Start to resume printing 1 ...

Page 144: ...Tray 2 follow these steps a Pull the paper tray completely out of the machine For Jam Tray 1 For Jam Tray 2 WARNING DO NOT touch the shaded parts shown in the illustration These rollers may be rotating at high speed and can pinch or entrap your hand b Use both hands to slowly pull out the jammed paper ...

Page 145: ... b b b 1 of the paper tray While pressing the green paper guide release lever slide the paper guides to fit the paper size Make sure that the guides are firmly in the slots See Loading paper in the standard paper tray on page 10 d Put the paper tray firmly back in the machine Paper is jammed at the back of the machine B If the LCD shows Jam Rear a paper jam occurred behind the back cover Follow th...

Page 146: ... the internal parts of the machine c Pull the green tabs 2 at the left and right hand sides toward you and fold down the fuser cover 1 Note If the envelope levers 3 inside the back cover are pulled down to the envelope position lift these levers to the original position before pulling the green tabs 2 down d Using both hands gently pull the jammed paper out of the fuser unit 1 2 2 3 3 ...

Page 147: ...back cover f Fully close the back cover Paper is jammed inside the machine B If the LCD shows Jam Inside follow these steps a Turn off the machine s power switch Unplug the telephone line cord first disconnect all cables and then unplug the power cord from the AC power outlet b Press the front cover release button and then open the front cover 1 2 2 ...

Page 148: ... drum unit Pull the drum unit out until it stops d Turn the green lock lever 1 at the left of the machine counterclockwise to the release position Holding the green handles of the drum unit lift the front of the drum unit and remove it from the machine 1 ...

Page 149: ...u accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Hold the green handles of the drum unit when you carry it DO NOT hold the sides of the drum unit e Pull out the jammed paper slowly f Make sure the green lock lever 1 is in the release position as shown in the illustration 1 ...

Page 150: ...ck position i Push the drum unit in until it stops j Close the front cover of the machine Note If you turn off the machine while the LCD shows Jam Inside the machine will print incomplete data from your computer Before you turn on the machine delete the print spool job on your computer k Plug the machine s power cord back into the AC power outlet first and reconnect all cables and the telephone li...

Page 151: ... b Pull the paper tray completely out of the machine WARNING DO NOT touch the shaded parts shown in the illustration These rollers may be rotating at high speed and can pinch or entrap your hand c If paper is not caught inside the machine turn the paper tray over and check underneath the paper tray Note DO NOT put the paper tray back in at this point ...

Page 152: ... caught in the paper tray open the back cover WARNING HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine ...

Page 153: ...abs at the left and right hand sides toward you and fold down the fuser cover 1 f Using both hands gently pull out the jammed paper g Close the fuser cover 1 h Fully close the back cover i Put the paper tray firmly back in the machine 1 1 ...

Page 154: ...ing may be dirty Clean the corona wires on the drum unit See Cleaning the corona wires on page 70 The sender s scanner may be dirty Ask the sender to make a copy to see if the problem is with the sending machine Try receiving from another fax machine If the problem continues call Brother Customer Service at 1 877 BROTHER 1 877 276 8437 in USA or 1 877 BROTHER in Canada Received faxes appear as spl...

Page 155: ...eceive Mode settings on page 35 If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes you should select Fax Only mode If your Brother machine shares a line with an external answering machine you should select the External TAD mode In External TAD mode your Brother machine will automatically receive incoming faxes and voice callers will be able to...

Page 156: ...e on page 40 1 Plug the telephone line cord directly from the wall telephone jack to your Brother machine s LINE jack 2 Remove the protective cap from your Brother machine s EXT jack and then plug the telephone line cord from your answering machine into the EXT jack 3 Set your answering machine to answer within 4 rings If you are having problems receiving faxes or voice messages set your answering...

Page 157: ...nd a fax Contact your administrator to check your Secure Function Lock Settings Handling incoming calls Difficulties Suggestions The machine Hears a voice as a CNG Tone If Easy Receive is set to On your machine is more sensitive to sounds It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones Deactivate the machine by pressing ...

Page 158: ...P and Windows Server 2003 2008 Click the Start button and choose Printers and Faxes Right click Brother MFC XXXX Printer Make sure that Use Printer Offline is unchecked Windows 2000 Click the Start button and choose Settings and then Printers Right click Brother MFC XXXX Printer Make sure that Use Printer Offline is unchecked Contact your administrator to check your Secure Function Lock settings I...

Page 159: ...the machine Then press Direct Print on the LCD to display the Direct Print menu Scanning difficulties Difficulties Suggestions TWAIN errors appear while scanning Make sure that the Brother TWAIN driver is chosen as the primary source In PaperPort 12SE click File Scan or Get Photo and choose the Brother TWAIN driver OCR does not work Try increasing the scanning resolution Macintosh users Make sure ...

Page 160: ...What paper can I use You can use thin paper plain paper thick paper bond paper recycled paper glossy paper envelopes and labels that are made for laser machines For details see Acceptable paper and other print media on page 21 There is a paper jam Clear the jammed paper See Error and maintenance messages on page 95 Print quality difficulties Difficulties Suggestions Printed pages are curled Low qu...

Page 161: ...ion manual that came with your third party Security Firewall Software or contact the software manufacturer For more details you can read FAQs and troubleshooting suggestions at http solutions brother com Macintosh The network scanning feature may not work due to the firewall settings Change or disable the firewall settings If you are using a third party personal Firewall software see the User s Gu...

Page 162: ...DeviceSelector or from the Model pop up menu of ControlCenter2 Cannot connect to wireless network Investigate the problem using the WLAN Report Press MENU Print Reports WLAN Report and then press Black Start or Color Start For more details see the Quick Setup Guide Other Difficulties Suggestions The machine will not turn on Adverse conditions on the power connection such as lightning or a power su...

Page 163: ...MENU b Press a or b to display Fax Press Fax c Press a or b to display Miscellaneous Press Miscellaneous d Press Compatibility e Press Basic for VoIP Normal or High Basic for VoIP reduces the modem speed to 9600 bps and turns the error correction mode ECM off For a standard telephone line If you regularly experience interference on your standard telephone line try this setting If you are using VoI...

Page 164: ...t See Replacing the drum unit on page 76 Colors are light or unclear on the whole page Make sure Toner Save mode is off in the control panel of the machine or the printer driver Make sure that you choose the proper media type in the printer driver or in the machine s Paper Type menu setting See Acceptable paper and other print media on page 21 and Basic tab in the Software User s Guide Shake all f...

Page 165: ...See Choosing a location in the Safety and Legal Booklet Clean the drum unit See Cleaning the drum unit in Appendix A of the Advanced User s Guide Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLM...

Page 166: ...view our FAQs and troubleshooting tips If the problem continues put in a new drum unit See Replacing the drum unit on page 76 Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 012345...

Page 167: ... or Printer Features for Macintosh BR Script printer driver in the Software User s Guide Identify the color causing the problem and put in a new toner cartridge See Replacing a Toner cartridge on page 64 Put in a new drum unit See Replacing the drum unit on page 76 All one color Put in a new drum unit See Replacing the drum unit on page 76 Color misregistration Make sure that the machine is on a s...

Page 168: ...er s Guide Offset image Make sure that the media type settings in the printer driver and in the machine s Paper Type menu matches the type of paper you are using See Acceptable paper and other print media on page 21 and Basic tab in the Software User s Guide Make sure that the two gray levers inside the back cover are in the up position Check the machine s environment Conditions such as low humidi...

Page 169: ...he printer driver when you do not use our recommended paper See Other Print Options For Windows printer driver Advanced options For Windows BR Script printer driver Print Settings For Macintosh printer driver or Printer Features For Macintosh BR Script printer driver in the Software User s Guide If you do not use the machine often the paper may have been in the paper tray too long Turn over the st...

Page 170: ...lope levers are pulled down when you are printing envelopes If creases occur with the envelope levers in the envelope position print with the back cover opened and feed one envelope at a time from the MP tray Examples of poor print quality Recommendation ABCDEFG EFGHIJKLMN ...

Page 171: ...dress Fax resets the following settings Address Book One Touch Dial Speed Dial Setup Groups Programmed fax jobs in the memory Polled TX Delayed Fax Station ID name and number Coverpage Msg comments Remote Fax Options Remote Access Code Fax Storage Fax Forwarding Paging PC Fax Send and PC Fax Receive Windows only Report settings Transmission Verification Report Tel Index List Fax Journal Setting Lo...

Page 172: ...nt to use e Do one of the following To reset the settings press Yes and go to step f To exit without making changes press No and go to step g f You will be asked to reset the machine Do one of the following To reset the machine press Yes for 2 seconds The machine will begin the reset To exit without resetting the machine press No Go to step g g Press Stop Exit Note You can also reset the Network s...

Page 173: ...have created step by step on screen instructions to help you program your machine All you need to do is follow the instructions as they guide you through the menu selections and programming options Menu table C You can program your machine by using the Menu table that begins on page 137 These pages list the menu selections and options MENU button and mode keys C Menu and features C Access the main...

Page 174: ...de Timer 0 Sec 30 Secs 1 Min 2 Mins 5 Mins Off Sets the time to return to Fax mode and the time the machine will change from a restricted user to Public user mode when using Secure Function Lock See 1 Tray Setting MP Tray Paper Size A4 Letter Legal Executive A5 A5 L A6 B5 B6 Folio Any Sets the size and type of paper in paper MP tray 18 Paper Type Thin Plain Thick Thicker Recycled Paper Glossy 1 Se...

Page 175: ...in Thick Thicker Recycled Paper Tray 2 This menu only appears if you have the optional tray 2 Paper Size A4 Letter Legal Executive A5 B5 B6 Folio Sets the size and type of paper in paper tray 2 18 Paper Type Thin Plain Thick Thicker Recycled Paper Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 1 See Advanced User s Guide The factory settings are shown in Bold with an asterisk ...

Page 176: ...ray 2 Only MP Only MP T1 T2 T1 T2 MP Tray 2 or T2 appears only if you installed the optional paper tray Chooses the tray that will be used for Fax mode 19 Tray Use Print Tray 1 Only Tray 2 Only MP Only MP T1 T2 T1 T2 MP Tray 2 or T2 appears only if you installed the optional paper tray Chooses the tray that will be used for Print mode 20 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 1 ...

Page 177: ...just the brightness of the LCD backlight Dim Timer Off 10 Secs 20 Secs 30 Secs You can set how long the LCD backlight stays on after the last key press Security Function Lock Set Password Lock OffiOn Setup ID You can restrict selected machine operations for up to 25 restricted users and for all other non authorized Public users Setting Lock Set Password Lock OffiOn Stops unauthorized users from ch...

Page 178: ... Allows you to answer all calls at an extension telephone and use codes to turn the machine on or off You can personalize these codes 43 Auto Reduction On Off Reduces the size of incoming faxes See 1 Forward Page Store Off Fax Forward Paging Fax Storage PC Fax Receive Sets the machine to forward fax messages to call your pager or cell phone to store incoming faxes in the memory so you can retrieve...

Page 179: ...e fax cover page Report Setting Transmission On On Image Off Off Image Choose the initial setup for the Transmission Verification Report 30 Journal Period Off Every 50 Faxes Every 6 Hours Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days Sets the interval for automatic printing of the Fax Journal If you have chosen other than Off and Every 50 Faxes you can set the time for the chosen option ...

Page 180: ...Remaining Jobs Check which scheduled jobs are in the memory and cancel chosen jobs Miscellaneous Compatibility High Normal Basic for VoIP Adjusts the equalization for transmission difficulties VoIP service providers offer fax support using various standards If you regularly experience fax transmission errors choose Basic for VoIP 126 Distinctive Distinctive Ring setting Off Set On Uses the telepho...

Page 181: ...ose long edge or short edge duplex printing Output Color Auto Color B W Chooses color or black white printed documents If you choose Auto the machine selects a suitable option for the document color or B W Reset Printer Yes No Restores the printer settings to the original factory default settings Calibration Calibrate Yes No Adjusts the color density or returns the color calibration to the factory...

Page 182: ...Center 6 Yellow Center 7 Magenta Right 8 Cyan Right 9 Yellow Right Sets the correction value on the chart you printed from Print Chart Frequency Normal Low Off Sets the interval time you want to carry out the auto registration and the calibration Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 1 See Advanced User s Guide 2 See Software User s Guide The factory settings are shown in Bold ...

Page 183: ...rder Lists names and numbers stored in the One Touch and Speed Dial memory in numerical or alphabetical order Alphabetical Order Fax Journal Lists information about your last 200 incoming and outgoing faxes TX means Transmit RX means Receive User Settings Lists your settings Network Config Lists your Network settings Drum Dot Print Prints the drum dot check sheet WLAN Report Prints the result of w...

Page 184: ...255 000 255 000 255 Enter the IP address Subnet Mask 000 255 000 255 000 255 000 255 Enter the Subnet mask Gateway 000 255 000 255 000 255 000 255 Enter the Gateway address Node Name BRNXXXXXXXXXXXX Enter the Node name Up to 32 characters WINS Config Auto Static Chooses the WINS configuration mode WINS Server Primary 000 255 000 255 000 255 000 255 Secondary 000 255 000 255 000 255 000 255 Specifi...

Page 185: ...ol visit http solutions brother com for more information Ethernet Auto 100B FD 100B HD 10B FD 10B HD Chooses the Ethernet link mode Wired Status Active 100B FD Active 100B HD Active 10B FD Active 10B HD InActive Wired OFF You can see the current wired status MAC Address Shows the MAC address of the machine Set to Default Yes No Restore the wired network setting to factory default Wired Enable On O...

Page 186: ...255 000 255 000 255 000 255 Enter the Subnet mask Gateway 000 255 000 255 000 255 000 255 Enter the Gateway address Node Name BRWXXXXXXXXXXXX Enter the Node name Up to 32 characters WINS Config Auto Static Chooses the WINS configuration mode WINS Server Primary 000 255 000 255 000 255 000 255 Secondary 000 255 000 255 000 255 000 255 Specifies the IP address of the primary or secondary WINS server...

Page 187: ...t http solutions brother com for more information Setup Wizard You can configure your internal print server WPS AOSS You can easily configure your wireless network settings using the one button push method WPS w PIN Code You can easily configure your wireless network settings using WPS with a PIN code WLAN Status Status Active 11b Active 11g Wired LAN Active WLAN Off AOSS Active Connection Fail Yo...

Page 188: ...ail IFAX Mail Address Enter the mail address Up to 60 characters Setup Server SMTP SMTP Server Name Up to 64 characters IP Address 000 255 000 255 000 255 000 255 Enter the SMTP server address SMTP Port 25 00001 65535 Enter the SMTP port number Auth for SMTP None SMTP AUTH POP bef SMTP Selects the Security method for E mail notification SMTP SSL TLS None SSL TLS You can send or receive an E mail v...

Page 189: ... TLS None SSL TLS You can send or receive an E mail via an E mail server that requires secure SSL TLS communication Verify POP3Cert On Off Verify the POP3 Server Certificate automatically APOP On Off Enables or disables APOP Setup Mail RX Auto Polling On Off Automatically checks the POP3 server for new messages Poll Frequency When Auto Polling is set to On 10 01 60 Min Sets the interval for checki...

Page 190: ...mits the size of E mail documents Notification On Off Sends notification messages Setup Relay Rly Broadcast On Off Relays a document to another fax machine Relay Domain Registers the Domain name Relay Report On Off Prints the Relay Broadcast Report Fax to Server On Prefix Suffix Off You can store a prefix suffix address in the machine and can send a document from a fax server system Network Reset ...

Page 191: ...an check the number of total pages the machine has printed during its life See 1 Parts Life Drum You can check the percentage of a machine part s life that remains available PF Kit 2 appears only if you installed the optional LT 300CL paper tray Belt Unit Fuser Laser PF Kit MP PF Kit 1 PF Kit 2 1 See Advanced User s Guide The factory settings are shown in Bold with an asterisk MENU ...

Page 192: ...your name and fax number to appear on each page you fax Tone Pulse in Canada Tone Pulse Chooses the dialing mode Dial Tone Detection No Detection You can shorten the dial tone detect pause 126 Dial Prefix On Off Sets a prefix number that will always be added before the fax number every time you dial See 1 Reset Network Yes No Restores all network settings to factory default 134 Address Fax Yes No ...

Page 193: ...ada English Français Allows you to change the LCD language for your country See 2 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 1 See Advanced User s Guide 2 See Quick Setup Guide 3 See Network User s Guide The factory settings are shown in Bold with an asterisk ...

Page 194: ...ts up to 20 Group numbers for Broadcasting See 1 Change You can change One Touch and Speed Dial numbers Delete You can delete One Touch and Speed Dial numbers Duplex Fax Off DuplexScan LongEdge DuplexScan ShortEdge Sets the duplex scanning format Volume Appears after pressing Hook Off Low Med High Adjusts the volume level of the speaker Fax Resolution Standard Fine S Fine Photo Sets the resolution...

Page 195: ...document to be retrieved by another fax machine Coverpage Setup On Off Automatically sends a cover page you have programmed Polling RX On Off Sets up your machine to poll another fax machine Overseas Mode On Off If you are having difficulty sending faxes overseas set this to On Set New Default Fax Resolution You can save your fax settings as the default settings Contrast Glass ScanSize Real Time T...

Page 196: ...can choose the reduction ratio for the next copy Custom 25 400 You can enter an enlargement or reduction ratio Duplex Copy Off 2sidei2side 1sidei2side LongEdgeFlip 2sidei1side LongEdgeFlip 1sidei2side ShortEdgeFlip 2sidei1side ShortEdgeFlip Enables or disables duplex printing You can also choose long edge or short edge duplex printing Tray Use Tray 1 Only Tray 2 Only MP Only MP T1 T2 T1 T2 MP Tray...

Page 197: ...e Layout Off 1in1 2in1 P 2in1 L 2in1 ID 4in1 P 4in1 L You can make N in 1 and 2 in 1 ID copies Color Adjust Red Adjusts the red color for copies Green Adjusts the green color for copies Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions Page 1 See Advanced User s Guide The factory settings are shown in Bold with an asterisk 2 1 0 1 2 2 1 0 1 2 2 1 0 1 2 2 1 0 1 2 ...

Page 198: ...ng settings you can store them as one of your Favorite settings Quality Enlarge Reduce Duplex Copy Tray Use Brightness Contrast Stack Sort Page Layout Color Adjust Favorite 2 Rename Favorite 3 Rename Rename Favorite 1 Rename You can rename your Favorite settings Favorite 2 Rename Favorite 3 Rename Favorite Favorite 1 Favorite 2 Favorite 3 You can apply your Favorite settings as the default setting...

Page 199: ...file format for your document See 1 File Type If you chose a Color or Gray option in the Quality setting PDF PDF A Secure PDF Signed PDF JPEG XPS If you chose a B W option in the Quality setting PDF PDF A Secure PDF Signed PDF TIFF Duplex Scan Off DuplexScan LongEdge DuplexScan ShortEdge Chooses the duplex scanning format File Name Enter a file name for the scanned data 1 Software User s Guide The...

Page 200: ...the default settings Factory Reset You can restore all scan to USB settings to the factory settings Scan to Network Profile name Quality Color 100 dpi Color 200 dpi Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B W 200 dpi B W 200x100 dpi You can choose the scan resolution and file format for your document File Type If you chose a Color or Gray option in the Quality setting PD...

Page 201: ...le Large You can choose the file size for color or gray scale scanning File Name BRNXXXXXXXXXX Estimate Report Order sheet Contract sheet Check Receipt Manual You can choose preset file names If you choose Manual you can name the file as you like Scan to FTP Profile name Quality Color 100 dpi Color 200 dpi Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B W 200 dpi B W 200x100 d...

Page 202: ...canning format Glass ScanSize A4 Letter Legal Folio To scan an A4 Legal or Folio size document you ll need to change the Glass Scan Size setting File Size Small Middle Large You can choose the file size for color or gray scale scanning File Name BRNXXXXXXXXXX Estimate Report Order sheet Contract sheet Check Receipt Manual You can choose preset file names If you choose Manual you can name the file ...

Page 203: ...uality setting PDF PDF A Secure PDF Signed PDF JPEG XPS If you chose a B W option in the Quality setting PDF PDF A Secure PDF Signed PDF TIFF Duplex Scan Off DuplexScan LongEdge DuplexScan ShortEdge Chooses the duplex scanning format Glass ScanSize A4 Letter Legal Folio To scan an A4 Legal or Folio size document you ll need to change the Glass Scan Size setting Level 1 Level 2 Level 3 Level 4 Opti...

Page 204: ...gs as the default settings Factory Reset You can restore all scan to E mail settings to the factory settings Scan to PC E mail You can scan a black white or a color document into your E mail application Image You can scan a color picture into your graphics application OCR You can have your text document converted to an editable text file File You can scan a black white or a color document into you...

Page 205: ...Page 1in1 2in1 4in1 9in1 16in1 25in1 1 in 2x2 pages 1 in 3x3 pages 1 in 4x4 pages 1 in 5x5 pages Sets the page layout when printing multiple pages directly from the USB Flash memory drive 55 Orientation Portrait Landscape Sets the page orientation when printing directly from the USB Flash memory drive 55 Duplex Off Long Edge Short Edge Chooses the duplex print format when print directly from the U...

Page 206: ...rectly from the USB Flash memory drive 55 PDF Option Document Document Markup Document Stamps Sets the USB direct print setting whether to print comments Markup or stamps in the PDF file along with the text 55 Index Print You can print a thumbnail page 55 Default Settings Paper Size A4 Letter Legal Executive A5 A5 L A6 B5 B6 Folio Sets the default paper size when printing directly from the USB fla...

Page 207: ...bles or disables default page collation when printing directly from the USB Flash memory drive 56 Print Quality Normal Fine Sets the default print quality option when printing directly from the USB Flash memory drive 56 PDF Option Document Document Markup Document Stamps Sets the default USB direct print setting whether to print comments Markup or stamps in the PDF file along with the text 56 Inde...

Page 208: ...our digit password TheSecure Print button on the LCD becomes active when there is secure data See 1 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 1 See Software User s Guide The factory settings are shown in Bold with an asterisk The Direct Print button on the LCD becomes active when a USB flash memory drive is connected to the USB direct interface ...

Page 209: ...ial characters then press the space button or Note The characters available may differ depending on your country Making corrections If you entered an incorrect character and want to change it use the arrow buttons to move the cursor under the incorrect character Then press Re enter the correct character You can also insert letters by moving the cursor and entering a character Repeating letters If ...

Page 210: ...ning Memory Capacity 256 MB LCD liquid crystal display Touchscreen 5 in 12 6 cm Color LCD 1 Power Source 110 120 V AC 50 60 Hz Power Consumption 2 Peak 1200 W Copying Average Approx 615 W 3 Sleep WLAN On Average Approx 10 W Deep Sleep Average Approx 1 8 W Ready Average Approx 75 W 1 Measured diagonally 2 USB connection to PC 3 When making a copy from one sheet Dimensions Weight With Consumables 62...

Page 211: ...y LWAd 4 8 B A Sound pressure Operating Printing LPAm 57 dB A Ready LPAm 33 dB A Temperature Operating 50 F to 90 5 F 10 to 32 5 C Storage 32 F to 104 F 0 to 40 C Humidity Operating 20 to 80 without condensation Storage 10 to 90 without condensation ADF automatic document feeder Up to 50 pages Staggered 20 lb 80 g m2 ...

Page 212: ...dth 5 8 to 8 5 in 147 3 to 215 9 mm ADF Length 5 8 to 14 in 147 3 to 356 0 mm Scanner Glass Width Max 8 5 in 215 9 mm Scanner Glass Length Max 14 0 in 355 6 mm Document Size 2 sided Duplex ADF Width 5 8 to 8 5 in 147 3 to 215 9 mm ADF Length 5 8 to 14 in 147 3 to 356 0 mm ...

Page 213: ...ain Paper Paper Size Width 2 75 to 8 5 in 69 8 to 216 mm Length 4 57 to 16 in 116 0 to 406 4 mm Paper Weight 16 to 43 lb 60 to 163 g m2 Maximum Paper Tray Capacity Up to 50 sheets of 20 lb 80 g m2 Plain Paper Paper Tray 2 option Paper Type Plain Paper Thin Paper or Recycled Paper Paper Size Letter A4 B5 ISO JIS A5 B6 ISO Executive Legal and Folio Paper Weight 16 to 28 lb 60 to 105 g m2 Maximum Pap...

Page 214: ... after they exit the machine to avoid the possibility of smudging Duplex Printing Manual Duplex Yes Automatic Duplex Yes Paper Size Automatic Duplex Letter Legal and Folio Paper Weight Automatic Duplex 16 to 28 lb 60 to 105 g m2 Paper Type Automatic Duplex Plain Paper Thin Paper Recycled Paper or Glossy Paper ...

Page 215: ...canning Width Max 8 2 in 208 mm Printing Width Max 8 2 in 208 mm Gray Scale 8 bit 256 levels Resolution Horizontal 203 dot in 8 dot mm Vertical Standard 98 line in 3 85 line mm Mono 196 line in 7 7 line mm Color Fine 196 line in 7 7 line mm Mono 196 line in 7 7 line mm Color Photo 196 line in 7 7 line mm Mono Superfine 392 line in 15 4 line mm Mono One Touch Dial 40 20 2 Speed Dial 300 stations Gr...

Page 216: ...opy Yes from ADF Multiple Copies Stacks or Sorts up to 99 pages Reduce Enlarge 25 to 400 in increments of 1 Resolution Up to 1200 600 dpi First Copy Out Time Monochrome Less than 19 seconds from Ready mode and standard tray First Copy Out Time Color Less than 21 seconds from Ready mode and standard tray ...

Page 217: ...AIN Compliant Yes Windows 2000 Professional Windows XP Windows XP Professional x64 Edition Windows Vista Windows 7 Mac OS X 10 4 11 10 6 x 1 WIA Compliant Yes Windows XP Windows Vista Windows 7 ICA Compliant Yes Mac OS X 10 6 x Color Depth 48 bit internal 24 bit external color Resolution Up to 19200 19200 dpi interpolated 2 Up to 1200 2400 dpi optical from Scanner Glass Up to 1200 600 dpi optical ...

Page 218: ...t Speed Monochrome Duplex Up to 14 sides minute 7 sheets minute Letter size 1 Print Speed Color Duplex Up to 14 sides minute 7 sheets minute Letter size 1 Print Speed Monochrome Up to 30 pages minute Letter size 1 Print Speed Color Up to 30 pages minute Letter size 1 First Print Out Time Monochrome Less than 16 seconds from Ready mode and standard tray First Print Out Time Color Less than 16 secon...

Page 219: ...rd party USB ports are not supported 3 See Network LAN on page 188 and the Network User s Guide for detailed network specifications USB It is recommended you use a USB 2 0 cable Type A B that is no more than 6 feet 2 meters long 1 2 Ethernet 3 Use an Ethernet UTP cable category 5 or greater Wireless LAN 3 IEEE 802 11 b g Infrastructure Ad hoc Mode ...

Page 220: ...2000 image file or a transparency file is not supported Compatibility PDF version 1 7 1 JPEG Exif JPEG PRN created by Brother printer driver TIFF scanned by all Brother MFC or DCP models PostScript 3 created by Brother BR Script 3 printer driver XPS version 1 0 Interface USB direct interface ...

Page 221: ...184 Scan to USB feature D File formats Black and white TIFF PDF PDF A Secure PDF Signed PDF Color and Gray document JPEG PDF PDF A Secure PDF Signed PDF XPS ...

Page 222: ... 2000 Professional 5 Intel Pentium II or equivalent 64 MB 256 MB 150 MB 500 MB Printing PC Fax 4 Scanning USB 10 100 Base Tx Ethernet Wireless 802 11 b g Windows XP Home 2 6 Windows XP Professional 2 6 128 MB Windows XP Professional x64 Edition 2 6 64 bit Intel 64 or AMD64 supported CPU 256 MB 512 MB Windows Vista 2 6 Intel Pentium 4 or equivalent 64 bit Intel 64 or AMD64 supported CPU 512 MB 1 GB...

Page 223: ...MB 50 MB N A Printing 10 100 Base Tx Ethernet Wireless 802 11 b g Windows Server 2003 x64 Edition print only via network 64 bit Intel 64 or AMD64 supported CPU Windows Server 2008 print only via network Intel Pentium 4 or equivalent 64 bit Intel 64 or AMD64 supported CPU 512 MB 2 GB Windows Server 2008 R2 print only via network 64 bit Intel 64 or AMD64 supported CPU Macintosh Operating System Mac ...

Page 224: ...e TN 310BK Black Approx 2 500 pages Letter or A4 1 TN 310C Cyan Approx 1 500 pages Letter or A4 1 TN 310M Magenta Approx 1 500 pages Letter or A4 1 TN 310Y Yellow Approx 1 500 pages Letter or A4 1 High Capacity Toner Cartridge TN 315BK Black Approx 6 000 pages Letter or A4 1 TN 315C Cyan Approx 3 500 pages Letter or A4 1 TN 315M Magenta Approx 3 500 pages Letter or A4 1 TN 315Y Yellow Approx 3 500...

Page 225: ... PC Fax Send PC Fax Receive Windows only and Remote Setup 1 Also included is Brother BRAdmin Light 2 Network Management software Security Protocols Wired APOP POP before SMTP SMTP AUTH SSL TLS IPPS HTTPS SMTP POP SNMP v3 802 1x EAP MD5 EAP FAST PEAP EAP TLS EAP TTLS Kerberos Wireless APOP POP before SMTP SMTP AUTH SSL TLS IPPS HTTPS SMTP POP SNMP v3 Wireless Network Security WEP 64 128 bit WPA PSK...

Page 226: ...Control panel overview 6 ControlCenter2 for Macintosh See Software User s Guide ControlCenter4 for Windows See Software User s Guide Cordless telephone non Brother 42 Custom Ringing 38 D Data Ident A Call 38 Dialing a pause 46 automatic fax redial 45 manual 44 one touch 44 speed dial 44 using the Search 45 Direct print 54 Direct key 55 specification 183 Distinctive ring 38 choosing ring pattern 39...

Page 227: ...k key 7 42 I Ident A Call 38 Ident A Ring 38 J Jacks EXT external telephone 42 TAD answering machine 40 L Labels 12 21 22 25 LCD liquid crystal display 6 136 M Machine information how to reset the machine 135 reset functions 134 serial number 134 Macintosh See Software User s Guide Maintenance routine replacing belt unit 82 drum unit 75 toner cartridge 64 waste toner box 88 Manual dialing 44 recei...

Page 228: ...ur machine 136 Q Quality printing 123 127 Quick dial 48 Group dial changing 51 One Touch dial changing 51 custom scan profile 48 setting up 48 using 44 Search 45 Speed Dial changing 51 custom scan profile 50 setting up 50 using 44 R Redial Pause key 45 46 Remote setup See Software User s Guide Replacing belt unit 82 drum unit 75 toner cartridge 64 waste toner box 88 Reports Transmission Verificati...

Page 229: ...f you are having difficulty copy quality 120 incoming calls 120 network 124 paper handling 123 print quality 123 127 printing 117 121 receiving faxes 118 scanning 122 sending faxes 120 software 122 telephone line 126 maintenance messages on LCD 95 paper jam 106 107 108 110 114 V Voice Mail 37 VoIP 126 W Warranties Canada vii Notice Disclaimer iv USA v Waste toner box replacing 88 Windows See Softw...

Page 230: ...ifications NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five ...

Page 231: ...er International Corporation Canada Ltd 1 rue Hôtel de Ville Dollard des Ormeaux QC Canada H9B 3H6 Visit us on the World Wide Web http www brother com This machine is approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries ...

Page 232: ...ADVANCED USER S GUIDE MFC 9970CDW Version A USA CAN ...

Page 233: ...nced operations Fax Copy security features printing reports and performing routine maintenance PDF file Documentation CD ROM In the Box Software User s Guide Follow these instructions for Printing Scanning Network Scanning Remote Setup PC Fax and using the Brother ControlCenter utility PDF file Documentation CD ROM In the Box Network Glossary This Guide provides basic information about advanced ne...

Page 234: ...ure Function Lock 2 0 7 Setting and changing the Administrator Password 8 Setting up and changing the Public user mode 9 Setting up and changing restricted users 9 Turning Secure Function Lock on off 11 Switching Users 12 Setting Lock 13 Setting up the password 13 Changing your Setting Lock password 14 Turning Setting Lock on off 14 Restricting dialing 15 Dial pad restriction 15 One Touch restrict...

Page 235: ...s empty 28 Fax Forwarding 28 Paging 29 Fax Storage 30 PC Fax Receive 31 Changing Remote Fax Options 32 Remote retrieval 33 Remote fax commands 35 Additional receiving operations 36 Printing a reduced incoming fax 36 Duplex 2 sided printing for Fax mode 36 Setting the Fax Receive Stamp black white only 37 Receiving a fax at the end of a conversation 37 Setting the Print Density 38 Printing a fax fr...

Page 236: ... Restoring all copy settings to the factory settings 58 Setting your favorites 59 A Routine maintenance 60 Cleaning and checking the machine 60 Cleaning the outside of the machine 60 Cleaning the scanner 61 Cleaning the laser scanner windows 62 Cleaning the corona wires 66 Cleaning the drum unit 70 Cleaning the paper pick up rollers 78 Calibration 79 Auto Registration 80 Manual Registration 80 Fre...

Page 237: ...v C Glossary 97 D Index 101 ...

Page 238: ...the date and time and programed fax timer jobs for example Delayed Fax for approximately 60 hours Other fax jobs in the machine memory will not be lost Volume settings 1 Ring volume 1 You can choose a range of ring volume levels from High to Off a Press MENU b Press a or b to display General Setup Press General Setup c Press a or b to display Volume Press Volume d Press Ring e Press Low Med High o...

Page 239: ...Speaker volume 1 You can choose a range of speaker volume levels from High to Off a Press MENU b Press a or b to display General Setup Press General Setup c Press a or b to display Volume Press Volume d Press Speaker e Press Low Med High or Off f Press Stop Exit You can also temporarily adjust the speaker volume by pressing Hook a Press Hook on the control panel b Press d or c on the Touchscreen t...

Page 240: ...to display Date Time Press Date Time d Press Auto Daylight e Press On or Off f Press Stop Exit Ecology features 1 Toner Save 1 You can save toner using this feature When you set Toner Save to On print appears lighter The default setting is Off a Press MENU b Press a or b to display General Setup Press General Setup c Press a or b to display Ecology Press Ecology d Press Toner Save e Press On or Of...

Page 241: ...ing the dial pad on the Touchscreen enter the length of time the machine will remain idle before entering sleep mode Press OK f Press Stop Exit Deep Sleep mode 1 If the machine is in Sleep mode and does not receive any jobs for a certain length of time the machine will go into Deep Sleep mode automatically Deep Sleep mode uses less power than Sleep mode The machine will wake up and start warming u...

Page 242: ...fix setting will automatically dial a predefined number before every fax number you dial For example If your telephone system requires a 9 to dial an outside number use this setting to automatically dial 9 for every fax you send Setting up the prefix number 1 a Press MENU b Press a or b to display Initial Setup Press Initial Setup c Press a or b to display Dial Prefix Press Dial Prefix d Do one of...

Page 243: ... and symbols 0 to 9 and l You cannot use with any other numbers or symbols If your telephone system requires a time break recall hookflash press to enter the break Canada only If pulse dialing mode is on and l are not available to use g Press Stop Exit Mode Timer 1 The machine has three mode keys on the control panel FAX SCAN and COPY You can set how much time the machine takes after the last Copy...

Page 244: ...stricted user Restricted users must enter a user password to use the machine Make a careful note of your password If you forget it you will have to reset the password stored in the machine For information about how to reset the password call Brother Customer Service Note Secure Function Lock can be set manually at the control panel or by using Web Based Management We recommend using Web Based Mana...

Page 245: ... a or b to display General Setup Press General Setup c Press a or b to display Security Press Security d Press Function Lock e Enter a four digit number for the password by pressing the buttons on the Touchscreen Press OK f Re enter the password when the LCD shows Verify Press OK g Press Stop Exit Changing the password 2 a Press MENU b Press a or b to display General Setup Press General Setup c Pr...

Page 246: ...play the setting you want to change Press the setting and press Enable or Disable Repeat this step until you finish changing settings i Press Stop Exit Setting up and changing restricted users 2 You can set up users with restrictions and a password for functions that are available to them You can set up more advanced restrictions such as by page count or PC user login name through Web Based Manage...

Page 247: ... To change the user name enter a new user name by pressing the buttons on the Touchscreen See Entering text in Appendix C of the Basic User s Guide Press OK i To change the password enter a new four digit user password by pressing the buttons on the Touchscreen Press OK j To change a restricted user s settings press a or b to display the setting you want to change Press the setting and then press ...

Page 248: ...ress Lock OffiOn f Enter the registered four digit administrator password by pressing the buttons on the Touchscreen Press OK Turning Secure Function Lock off a Press Public or xxxxx where xxxxx is the user s name b Press Lock OniOff c Enter the registered four digit administrator password by pressing the buttons on the Touchscreen Press OK Note If you enter the wrong password the LCD will show Wr...

Page 249: ... to the Public Mode a Press xxxxx where xxxxx is the user s name b Press Go to Public Note After a restricted user has finished using the machine it will return to the Public setting within the same time as the Mode Timer setting See Mode Timer on page 6 If your ID has set page limit restrictions and already reached the maximum number of pages the LCD will show Limit Exceeded when you print data C...

Page 250: ...e While Setting Lock is On you cannot access MENU and Address Book settings Also machine settings cannot be changed through the Remote Setup utility while Setting Lock is On Setting up the password 2 a Press MENU b Press a or b to display General Setup Press General Setup c Press a or b to display Security Press Security d Press Setting Lock e Enter a four digit number for the password by pressing...

Page 251: ...erify Press OK i Press Stop Exit Turning Setting Lock on off 2 If you enter the wrong password when following the instructions below the LCD will show Wrong Password Re enter the correct password Turning Setting Lock on a Press MENU b Press a or b to display General Setup Press General Setup c Press a or b to display Security Press Security d Press Setting Lock e Press Lock OffiOn f Enter the regi...

Page 252: ...ge If you choose On the machine will restrict all fax sending and outbound calls for that dialing method Dial pad restriction 2 a Press MENU b Press a or b to display Fax Press Fax c Press a or b to display Dial Restrict Press Dial Restrict d Press Dial Pad e Press Off Enter twice or On f Press Stop Exit One Touch restriction 2 a Press MENU b Press a or b to display Fax Press Fax c Press a or b to...

Page 253: ...ess Off Enter twice or On f Press Stop Exit Note The Enter twice setting will not work if you use an external phone or press Hook before entering the number You will not be asked to re enter the number You can not restrict dialing when you use Redial Pause If you chose On or Enter twice you cannot use the Broadcasting feature and cannot combine quick dial numbers when dialing ...

Page 254: ...he machine returns to its default settings after you send a fax You can save some of the settings you use most often by setting them as the default These settings will stay until you change them again See Setting your changes as the new default on page 24 Changing a 2 sided fax layout3 You need to choose the duplex scanning format before you send a 2 sided fax The format you choose will depend on ...

Page 255: ...ution Resolution can be changed for the next fax a Press FAX b Press d or c to display Fax Resolution Press Fax Resolution c Press Standard Fine S Fine or Photo Note You can choose four different resolution settings for black white faxes and two for colour If you choose S Fine or Photo and then use the Color Start key to send a fax the machine will send the fax using the Fine setting Black white S...

Page 256: ...want to call e When you hear the fax tones press Black Start or Color Start If you are using the scanner glass press Send f Replace the handset of an external telephone Sending a fax at the end of a conversation 3 At the end of a conversation you can send a fax to the other party before you both hang up a Ask the other party to wait for fax tones beeps and then to press the Start or Send key befor...

Page 257: ...casting lets you send the same fax message to more than one fax number You can include Groups One Touch Speed Dial numbers and up to 50 manually dialed numbers in the same broadcast You can broadcast up to 390 different numbers This will depend on how many groups access codes or credit card numbers you have stored and on how many delayed or stored faxes in memory Before you begin the broadcast 3 O...

Page 258: ...eating step d press OK f Press Black Start After the broadcast is finished the machine will print a broadcast report to let you know the results Note The scan profile of the One Touch Speed Dial or Group number you chose first will be applied to the broadcast Canceling a Broadcast in progress 3 While broadcasting you can cancel the fax currently being sent or the whole broadcast job a PressStop Ex...

Page 259: ...g the scanner glass a Press FAX b Load your document c Press d or c to display Real Time TX Press Real Time TX d Press On Overseas Mode 3 If you are having difficulty sending a fax overseas due to a bad connection then turning on Overseas Mode may help This is a temporary setting and will only be active for your next fax a Press FAX b Load your document c Press d or c to display Overseas Mode Pres...

Page 260: ...On or Off f Press Stop Exit Checking and canceling waiting jobs 3 Check which jobs are still waiting in the memory to be sent If there are no jobs the LCD will show No Jobs Waiting You can cancel a fax job that is stored and waiting in the memory a Press MENU b Press a or b to display Fax Press Fax c Press a or b to display Remaining Jobs Press Remaining Jobs Jobs that are waiting will appear on t...

Page 261: ...nge and then press the new option Repeat this step for each setting you want to change c After changing the last setting press d or c to display Set New Default Press Set New Default d Press Yes e Press Stop Exit Restoring all fax settings to the factory settings 3 You can restore all the fax settings you have changed to the factory settings These settings will stay until you change them again a P...

Page 262: ...u can enter two personal messages of your own up to 27 characters long Use the chart for Entering text in Appendix C of the Basic User s Guide for help entering characters See Composing your own comments on page 25 5 User Defined 6 User Defined Composing your own comments 3 You can set up two comments of your own a Press MENU b Press a or b to display Fax Press Fax c Press a or b to display Setup ...

Page 263: ... 2 for 2 pages or 0 0 to leave the number of pages blank If you make a mistake press Clear to back up and re enter the number of pages Using a printed cover page 3 If you want to use a printed cover page that you can write on you can print the sample page and attach it to your fax a Press MENU b Press a or b to display Fax Press Fax c Press a or b to display Setup Send Press Setup Send d Press Cov...

Page 264: ...for polled transmit 3 a Press FAX b Load your document c Press d or c to display Polled TX Press Polled TX d Press On e Press Black Start f If you are using the scanner glass the LCD will prompt you to choose one of the following options Press Yes to scan another page Go to step g Press No or Black Start to send the document g Place the next page on the scanner glass and press Black Start Repeat s...

Page 265: ...omes full or paper is loaded in the paper tray When the memory is full the machine will stop automatically answering calls To print the faxes put fresh paper in the tray Fax Forwarding 4 The Fax Forwarding feature lets you automatically forward your received faxes to another machine a Press MENU b Press a or b to display Fax Press Fax c Press a or b to display Setup Receive Press Setup Receive d P...

Page 266: ...warded or a problem at the receiving machine h Press Stop Exit Paging 4 When Paging is chosen the machine dials the cell phone or pager number you programmed This activates your cell phone or pager so you will know that you have a fax message in the machine s memory a Press MENU b Press a or b to display Fax Press Fax c Press a or b to display Setup Receive Press Setup Receive d Press a or b to di...

Page 267: ...achine s memory You can retrieve stored fax messages from a fax machine at another location using the remote retrieval commands See Retrieving fax messages on page 34 Your machine will automatically print a copy of the stored fax a Press MENU b Press a or b to display Fax Press Fax c Press a or b to display Setup Receive Press Setup Receive d Press a or b to display Forward Page Store Press Forwar...

Page 268: ...ptions that you have set up in the PC Fax receiving program on your PC If you started the PC FAX Receiving program on your computer press OK See PC FAX Receiving in the Software User s Guide g Press a or b to choose USB or your computer name if the machine is connected to a network Press OK h Press Backup Print On or Backup Print Off i Press Stop Exit IMPORTANT If you choose Backup Print On the ma...

Page 269: ...setting changes Faxes in the memory will be sent to your PC when the PC Fax Receive icon is active on your PC See the Software User s Guide If you press No faxes in the memory will not be erased or transferred to your PC and the setting will be unchanged Backup Print On Backup Print Off Press Backup Print On or Backup Print Off IMPORTANT If you choose Backup Print On the machine will also print re...

Page 270: ...sic User s Guide You can change your code at any time If you want to make your code inactive press Clear and then OK in d to restore the inactive setting l Using your Remote Access Code 4 a Dial your fax number from a telephone or another fax machine using touch tone b When your machine answers immediately enter your Remote Access Code 3 digits followed by l c The machine signals if it has receive...

Page 271: ...an insert a pause in a fax number by using the key Changing the Fax Forwarding number4 You can change the default setting of your fax forwarding number from another telephone or fax machine using touch tone a Dial your fax number from a telephone or another fax machine using touch tone b When your machine answers immediately enter your Remote Access Code 3 digits followed by l If you hear one long...

Page 272: ... been registered You can register your fax forwarding number by entering 4 See Changing the Fax Forwarding number on page 34 Once you have registered the number fax forwarding will work 3 Paging 4 Fax Forwarding number 6 Fax Storage 96 Retrieve a fax 2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax messages See Retrieving fax messages on page 34 3 Erase faxes fro...

Page 273: ... Setup Receive d Press a or b to display Auto Reduction Press Auto Reduction e Press On or Off f Press Stop Exit Duplex 2 sided printing for Fax mode 4 Your machine can automatically print received faxes onto both sides of the paper when Duplex is set to On You can use Letter Legal or Folio 8 5 in 13 in size paper for this function 16 to 28 lb 60 to 105 g m2 a Press MENU b Press a or b to display ...

Page 274: ...ress Stop Exit Note The received time and date will not appear when using Internet Fax Make sure you have set the current date and time in the machine See the Quick Setup Guide Receiving a fax at the end of a conversation 4 At the end of a conversation you can ask the other party to send you a fax before you both hang up a Ask the other party to place the document in their machine and to press the...

Page 275: ...ty Press Print Density e Press c to make the print darker Or press d to make the print lighter Press OK f Press Stop Exit Printing a fax from the memory 4 If you are using the Fax Storage feature MENU Fax Setup Receive Forward Page Store you can still print a fax from the memory when you are at your machine See Fax Storage on page 30 a Press MENU b Press a or b to display Fax Press Fax c Press a o...

Page 276: ...display Polling RX Press Polling RX c Press On d Press d or c to display Broadcasting Press Broadcasting e Do one of the following Press Manual and enter a number by pressing the buttons on the Touchscreen Press OK Press Address Book Press to choose Alphabetical Order or Numerical Order Press a or b to select a number Press OK Note One Touch Dial numbers begin with l Speed Dial numbers begin with ...

Page 277: ...to cancel the entire sequential polling job do one of the following Press Yes to confirm To exit without canceling press No or Stop Exit d Do one of the following To cancel the current job press Yes To exit without canceling press No or Stop Exit ...

Page 278: ...f they are busy The calls are usually passed down or rolled over to the next available telephone line in a preset order Your machine can work in a roll over system as long as it is the last number in the sequence so the call cannot roll away Do not put the machine on any of the other numbers when the other lines are busy and a second fax call is received the fax call would be transferred to a line...

Page 279: ...hine and two for your external two line TAD You will need a fourth line cord if you add a two line telephone a Put the two line TAD and the two line telephone next to your machine b Plug one end of the telephone line cord for your machine into the L2 jack of the triplex adapter Plug the other end into the LINE jack on the back of the machine c Plug one end of the first telephone line cord for your...

Page 280: ...ting them up as separate One Touch and Speed Dial numbers in any combination You can even include manual dialing using the dial pad See Storing numbers in Chapter 7 of the Basic User s Guide For example you might have stored 555 on Speed Dial 003 and 7000 on Speed Dial 002 You can use them both to dial 555 7000 if you press the following keys Press Address Book 003 and Send a fax Press Address Boo...

Page 281: ...ber Enter a new number using the buttons on the Touchscreen Press OK f Enter the Group name up to 15 characters by pressing the buttons on the Touchscreen Press to choose numbers letters or special characters Use the chart for Entering text in Appendix C of the Basic User s Guide for help entering characters Press OK g Do one of the following Press OK to accept the displayed Group number Enter a n...

Page 282: ... chose E Mail Color PDF go to step o If you chose E Mail Color JPEG or E Mail Color XPS go to step p n Select the resolution from 100 dpi 200 dpi or 300 dpi If you chose E Mail Gray PDF go to step o If you chose E Mail Gray JPEG or E Mail Gray XPS go to step p o Select the PDF type from PDF PDF A Secure PDF or Signed PDF that will be used to send E mail Note If you choose Secure PDF the machine wi...

Page 283: ... PDF helps prevent data tampering and the impersonation of an author by including a digital certificate within the document Step 1 Enter Group Location Step 2 Enter Group Name Step 3 Enter Name Step 4 Select Registration Type Dial Type Step 5 Add Stored One Touch and Speed Dial Numbers to the Group Step 6 Select Resolution Step 7 Select File Type One Touch or Speed Dial Name Press OK 1 to 40 Fax I...

Page 284: ...he LCD If you chose PDF type press one of the available file type options displayed on the LCD The LCD will display your new setting Note How to change the stored name or number If you want to change a character press d or c to position the cursor under the character you want to change and then press Re enter the character f When you are finished making changes to the Group press OK g Press Stop E...

Page 285: ...ll be dimmed on the LCD You cannot select the number to delete it a Press Address Book b Press More c Press Delete d Press a or b to display the Group you want to delete Press the check box of the Group you want to delete to check it Press OK e Do one of the following To Delete the Group press Yes To exit without deleting the Group press No f Press Stop Exit ...

Page 286: ...or b to display Report Settings Press Report Settings d Press Journal Period e Press d or c to choose an interval 6 12 24 hours 2 or 7 days The machine will print the report at the chosen time and then erase all jobs from its memory If the machine s memory becomes full with 200 jobs before the time you chose has passed the machine will print the Journal early and then erase all jobs from the memor...

Page 287: ...ceive 5 User Settings Print a list of your current settings 6 Network Config Lists your network settings 7 Drum Dot Print Prints the drum dot check sheet to troubleshoot a dotted print problem 8 WLAN Report Prints the result of wireless LAN connectivity diagnosis How to print a report 6 a Press MENU b Press a or b to display Print Reports Press Print Reports c Press a or b to display the report yo...

Page 288: ...k Start or Color Start Stop copying 7 To stop copying press Stop Exit Improving copy quality 7 You can choose from a range of quality settings The default setting is Auto Auto Auto is the recommended mode for ordinary printouts Suitable for documents that contain both text and photographs Text Suitable for documents containing only text Photo Suitable for copying photographs Graph Suitable for cop...

Page 289: ...ose Enlarge or Reduce press the enlargement or reduction ratio button you want If you chose Custom 25 400 enter an enlargement or reduction ratio from 25 to 400 Press OK If you chose 100 go to step g g If you do not want to change additional settings press Black Start or Color Start Note Page Layout Options 2 in 1 P 2 in 1 L 2 in 1 ID 4 in 1 P and 4 in 1 L are not available with Enlarge Reduce 100...

Page 290: ...ng options before you can start duplex copying The layout of your document determines which 2 sided copy layout you should choose 2sidei2side Portrait Landscape 1sidei2side Long Edge Flip Portrait Landscape 2sidei1side Long Edge Flip Portrait Landscape 1sidei2side Short Edge Flip Portrait Landscape 2sidei1side Short Edge Flip Portrait Landscape a Press COPY b Load your document c Enter the number ...

Page 291: ...nge additional settings press Black Start or Color Start Note To change the default setting for Tray Use see Tray Use in copy mode in Chapter 2 of the Basic User s Guide Adjusting Brightness and Contrast 7 Brightness 7 Adjust the copy brightness to make copies darker or lighter a Press COPY b Load your document c Enter the number of copies you want d Press d or c to display Brightness Press Bright...

Page 292: ...h sides of an ID card onto one page see 2 in 1 ID Copy on page 57 IMPORTANT Please make sure the paper size is set to Letter A4 Legal or Folio You cannot use the Enlarge Reduce setting with the N in 1 feature P means Portrait and L means Landscape a Press COPY b Load your document c Enter the number of copies you want d Press d or c to display Page Layout Press Page Layout e Press d or c to displa...

Page 293: ...t i After all the pages have been scanned press No in step g to finish If you are copying from the ADF 7 Insert your document face up in the direction shown below 2 in 1 P 2 in 1 L 4 in 1 P 4 in 1 L If you are copying from the scanner glass 7 Insert your document face down in the direction shown below 2 in 1 P 2 in 1 L 4 in 1 P 4 in 1 L ...

Page 294: ... the machine scans the data from the scanner glass c Enter the number of copies you want d Press d or c to display Page Layout Press Page Layout e Press d or c to display 2in1 ID Press 2in1 ID f Press Black Start or Color Start After the machine scans the first side of the card the LCD will display Turn over the ID Card Then Press Start g Turn over your identification card and place it on the left...

Page 295: ...or Quality Brightness Contrast and Color Adjust you use most often by setting them as the default These settings will stay until you change them again a Press COPY b Press d or c to choose the setting you want to change and then press the new option Repeat this step for each setting you want to change c After changing the last setting press d or c to display Set New Default Press Set New Default d...

Page 296: ...ss to delete characters Then enter the new name up to 12 characters Press OK If you do not want to rename your setting press OK g Press Stop Exit Retrieving your favorite setting 7 When you are ready to use one of your favorite set of settings you can recall it a Press COPY b Press Favorite c Press the favorite setting you want to retrieve d Press Black Start or Color Start Rename your favorite se...

Page 297: ...lammable substance to clean the outside or inside of the machine Doing this may cause a fire or electrical shock See To use the product safely in the Safety and Legal Booklet for how to clean the machine Be careful not to inhale toner IMPORTANT Use neutral detergents Cleaning with volatile liquids such as thinner or benzine will damage the surface of the machine Cleaning the outside of the machine...

Page 298: ... telephone line cord Turn on the machine s power switch Cleaning the scanner A a Turn off the machine s power switch Unplug the telephone line cord first disconnect all cables and then unplug the power cord from the AC power outlet b Unfold the ADF document support 1 and then open the ADF cover 2 Clean the white bar 3 and the scanner glass strip 4 underneath it with a soft lint free cloth moistene...

Page 299: ...ain concentrating on that area You may need to repeat the cleaning process three or four times To test make a copy after each cleaning e Plug the machine s power cord back into the AC power outlet first connect all cables and then plug in the telephone line cord Turn on the machine s power switch Cleaning the laser scanner windows A a Turn off the machine s power switch Unplug the telephone line c...

Page 300: ...e drum unit Pull the drum unit out until it stops d Turn the green lock lever 1 at the left of the machine counterclockwise to the release position Holding the green handles of the drum unit lift the front of the drum unit and remove it from the machine 1 ...

Page 301: ... spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Hold the green handles of the drum unit when you carry it DO NOT hold the sides of the drum unit e Wipe the four scanner windows 1 with a dry lint free cloth f Make sure the green lock lever 1 is in the release position as shown in the illustration 1 1 ...

Page 302: ... machine until it stops at the green lock lever h Turn the green lock lever 1 clockwise to the lock position i Push the drum unit in until it stops j Close the front cover of the machine k Plug the machine s power cord back into the AC power outlet first connect all cables and then plug in the telephone line cord Turn on the machine s power switch 1 2 1 ...

Page 303: ...res A If you have print quality problems clean the four corona wires as follows a Press the front cover release button and then open the front cover b Hold the green handle of the drum unit Pull the drum unit out until it stops ...

Page 304: ...andle of the toner cartridge and slightly push it toward the machine to unlock it Then pull it out of the drum unit Repeat this for all the toner cartridges d Push to release the latches of the corona wire cover 1 and then open the cover 1 ...

Page 305: ...sed the print quality problem see the illustration below to identify the position of each of the corona wires The corona wires for black yellow and magenta are located under the next toner cartridge For example when you clean the corona wire for black you need to remove the yellow toner cartridge to access the corona wire for black 1 C Corona wire for Cyan M Corona wire for Magenta Y Corona wire f...

Page 306: ...ld the handle of the toner cartridge and slide the toner cartridge into the drum unit then slightly pull it toward you until you hear it click into place Make sure that you match the toner cartridge color to the same color label on the drum unit Repeat this for all the toner cartridges C Cyan M Magenta Y Yellow K Black C M Y K ...

Page 307: ...drum surface Follow the steps below to solve the problem a Make sure that the machine is in the Ready mode b Press MENU c Press a or b to display Print Reports Press Print Reports d Press a or b to display Drum Dot Print Press Drum Dot Print e The machine will display Press Start Press Black Start or Color Start f Turn off the machine s power switch Unplug the telephone line cord first disconnect ...

Page 308: ...Routine maintenance 71 A g Press the front cover release button and then open the front cover h Hold the green handle of the drum unit Pull the drum unit out until it stops ...

Page 309: ...e machine IMPORTANT We recommend that you place the drum unit on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Hold the green handles of the drum unit when you carry it DO NOT hold the sides of the drum unit 1 ...

Page 310: ... flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner Handle the toner cartridge carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration To avoid print quality problems DO NOT touc...

Page 311: ...t check sheet Dot color The color of printed dots is the color of the drum you should clean Dot location The sheet has eight numbered columns The number of the column with the printed dots in it is used to find the dot position on the drum m Confirm suspected area of the appropriate color drum by using the numbers beside the drum which relate to the column numbers 1 ...

Page 312: ...ck sheet wipe the surface of the drum gently with a cotton swab until the mark on the surface comes off IMPORTANT The drum is photosensitive so DO NOT touch it with your fingers DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids DO NOT use a scrubbing or wiping motion because this might damage the drum p Turn the drum unit over by holding the green handles ...

Page 313: ...ge color to the same color label on the drum unit Repeat this for all the toner cartridges r Make sure the green lock lever 1 is in the release position as shown in the illustration s Match the guide ends 2 of the drum unit to the c marks 1 on both sides of the machine then gently slide the drum unit into the machine until it stops at the green lock lever C Cyan M Magenta Y Yellow K Black C M Y K ...

Page 314: ...e to the lock position u Push the drum unit in until it stops v Close the front cover of the machine w Plug the machine s power cord back into the AC power outlet first connect all cables and then plug in the telephone line cord Turn on the machine s power switch 1 ...

Page 315: ...ull the paper tray completely out of the machine c Tightly wring out a lint free cloth soaked in lukewarm water and then wipe the separator pad 1 of the paper tray with it to remove dust d Wipe the two pick up rollers 1 inside of the machine to remove dust e Put the paper tray back in the machine f Plug the machine s power cord back into the AC power outlet Turn on the machine s power switch 1 1 ...

Page 316: ...eset e The machine will display Reset Press Yes to confirm f The machine will display Completed g Press Stop Exit Note If an error message is displayed press Black Start or Color Start and try again For more information see Error and maintenance messages in Appendix B of the Basic User s Guide If you print using the Windows printer driver the driver will get the calibration data automatically if b...

Page 317: ...NU b Press a or b to display Printer Press Printer c Press a or b to display Manual Regist Press Manual Regist d Press Print Chart e Press Mono Start or Color Start f When the machine has finished printing the registration chart press Set Regist to correct the color manually g Starting at 1 Magenta Left on the chart check which colored bar has the most uniform print density Press 1 Magenta Left an...

Page 318: ...equency Press Frequency d Press Normal Low or Off e Press Stop Exit Checking the Page Counters A You can see the machine s Page Counters for copies printed pages reports and lists faxes or a summary total a Press MENU b Press a or b to display Machine Info Press Machine Info c Press Page Counter The LCD shows number of pages for Total Fax List Copy or Print d Press Total Fax List Copy or Print to ...

Page 319: ...tenance parts A The periodic maintenance parts will need to be replaced regularly to maintain the print quality The parts listed below will have to be replaced after printing approximately 50 000 pages 1 for PF Kit MP and 100 000 pages 1 for PF Kit 1 PF Kit 2 Fuser and Laser Please call Brother Customer Service when the following messages appear on the LCD 1 Letter or A4 size single sided pages LC...

Page 320: ...ause severe damage to the machine and may void the warranty Note If for any reason you must ship your machine carefully repack the machine in the original packaging to avoid any damage during transit The machine should be adequately insured with the carrier If you are returning your machine to Brother as part of the Exchange Service pack only the machine Keep all separate parts including the drum ...

Page 321: ... telephone line cord first disconnect all cables and then unplug the power cord from the AC power outlet b Press the front cover release button and then open the front cover c Hold the green handle of the drum unit Pull the drum unit out until it stops ...

Page 322: ...hen you carry it DO NOT hold the sides of the drum unit We recommend that you place the drum unit on a clean flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner Handle the toner cartridge and the waste toner box carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water To prevent damage to the machin...

Page 323: ...two pieces of orange packing material and discard them Note This step is only necessary when you are replacing the waste toner box for the first time and is not required for the replacement waste toner box The orange packing pieces are installed at the factory to protect your machine during shipment from the factory ...

Page 324: ...d then put it in a plastic bag and seal the bag completely IMPORTANT Handle the waste toner box carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water h Put the belt unit back into the machine Make sure the belt unit is level and fits firmly into place ...

Page 325: ... strips 1 marked L and R to the drum unit on the left and right sides as shown in the illustration Attach the orange packing strip 2 to the left side of the drum unit as shown in the illustration Slide the small orange packing material 3 onto the metal shaft on the right side of the drum unit as shown in the illustration 1 R 2 1 L 3 ...

Page 326: ...e the green lock lever 1 is in the release position as shown in the illustration l Match the guide ends 2 of the drum unit to the c marks 1 on both sides of the machine then gently slide the drum unit into the machine until it stops at the green lock lever m Turn the green lock lever 1 clockwise to the lock position 1 1 2 1 ...

Page 327: ...s o Close the front cover of the machine p Put the Styrofoam piece 2 into the lower carton 1 Then put the waste toner box in the Styrofoam piece q Wrap the machine with a plastic bag Put the machine on the Styrofoam piece 1 FRONT 1 2 FRONT 1 ...

Page 328: ...s shown in the illustration s Place the upper carton 1 over the machine and the lower carton 2 Align the joint holes of the upper carton with the joint holes of the lower carton Secure the upper carton to the lower carton using the four plastic joints 3 as shown in the illustration 2 1 3 1 3 3 2 ...

Page 329: ...her Styrofoam piece Put the AC power cord and printed materials in the original carton as shown in the illustration Note If you are returning your machine to Brother as part of the Exchange Service pack only the machine Keep all separate parts including the drum unit toner cartridges and printed materials to use with your Exchange machine u Close the carton and tape it shut RIGHT LEFT 1 1 ...

Page 330: ...93 B B Options B This machine has the following optional accessories You can increase the capabilities of the machine with these items Options B Lower tray unit SO DIMM memory LT 300CL ...

Page 331: ...O DIMM Types B You can install the following SO DIMMs 128 MB Kingston KTH LJ2015 128 256 MB Kingston KTH LJ2015 256 128 MB Transcend TS128MHP422A 256 MB Transcend TS256MHP423A Note For more information visit the Kingston Technology Web site at http www kingston com For more information visit the Transcend Web site at http www transcend com tw In general the SO DIMM must have the following specific...

Page 332: ... covers d Unpack the SO DIMM and hold it by its edges IMPORTANT To prevent damage to the machine from static electricity DO NOT touch the memory chips or the board surface e Hold the SO DIMM by the edges and align the notches in the SO DIMM with the protrusions in the slot Insert the SO DIMM diagonally 1 then tilt it toward the interface board until it clicks into place 2 f Put the metal 2 and the...

Page 333: ...phone line cord Turn on the machine s power switch Note To make sure that you have installed the SO DIMM properly you can print the user settings page that shows the current memory size See How to print a report on page 50 ...

Page 334: ...job and clears the machine s memory CNG tones The special tones beeps sent by fax machines during automatic transmission to tell the receiving machine that a fax machine is calling Coding method Method of coding the information contained in the document All fax machines must use a minimum standard of Modified Huffman MH Your machine is capable of greater compression methods Modified Read MR Modifi...

Page 335: ... calls Do not use this mode if you are using a telephone answering device TAD Fine resolution Resolution is 203 196 dpi It is used for small print and graphs Gray Scale The shades of gray available for copying and faxing photographs Group number A combination of One Touch and Speed Dial numbers that are stored on an One Touch key or in a Speed Dial location for Broadcasting Help List A printout of...

Page 336: ...bs are waiting in the memory and cancel the jobs individually Remote Access Code Your own four digit code l that allows you to call and access your machine from a remote location Remote Retrieval Access The ability to access your machine remotely from a touch tone telephone Resolution The number of vertical and horizontal lines per inch Ring Delay The number of rings before the machine answers in ...

Page 337: ... on the telephone line used for Touch Tone telephones Transmission The process of sending faxes over the telephone lines from your machine to the receiving fax machine Transmission Verification Report A report for each transmission that shows its date time and number User Settings List A printed report that shows the current settings of the machine ...

Page 338: ...using ADF 55 56 using scanner glass 55 56 Cover page 25 custom comments 25 for all faxes 26 printed form 26 D Daylight Savings Time 3 Deep Sleep mode 4 Delayed batch transmission 23 Dialing access codes and credit card numbers 43 dial prefix 5 groups broadcasting 20 restricting dialing 15 Drum unit checking remaining life 82 cleaning 66 70 Dual access 20 Duplex copy 53 E Enlarge Reduce 52 F Fax co...

Page 339: ... Maintenance routine 60 checking the remaining life of parts 82 Manual transmission 19 Memory adding DIMM option 94 installing 95 storage 1 N N in 1 page layout 55 Network faxing See Software User s Guide printing See Network User s Guide scanning See Software User s Guide P Page layout N in 1 55 Paging 29 programming your cell number 29 programming your pager number 29 PaperPort 12SE with OCR See...

Page 340: ...r Settings 50 Resolution fax standard fine superfine photo 18 setting for next fax 18 Restricted users 9 S Scanning See Software User s Guide Security restricting dialing 15 Secure function lock administrator password 8 Public user mode 9 restricted users 9 Setting lock 13 Sleep mode 4 Sort 55 T TAD telephone answering device external 42 with two line jack 42 Telephone line converting wall outlets...

Page 341: ...er International Corporation Canada Ltd 1 rue Hôtel de Ville Dollard des Ormeaux QC Canada H9B 3H6 Visit us on the World Wide Web http www brother com This machine is approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries ...

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