Brother DSmobile DS-635 Online User'S Manual Download

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> Document Jam

Document Jam

A document can jam if it is not inserted or fed correctly, or if it is too long.
1. (DSmobile DS-740D/DSmobile DS-940DW) Open the Output Guide.

2. Open the Top Cover.

3. Gently pull the jammed document out of the machine.

Check for ripped paper inside the machine. Remove any paper scraps you find inside the machine.

4. Close the Top Cover.
5. (DSmobile DS-740D/DSmobile DS-940DW) Close the Output Guide.

IMPORTANT

•

To avoid damage to the jammed document, DO NOT pull the document out before opening the Top
Cover.

106

Summary of Contents for DSmobile DS-635

Page 2: ... Your Network Windows 7 Windows 8 1 and Windows 10 34 Restrict Scan Functions from External Devices 37 Scan from Your Computer Windows 38 Scan Using Nuance PaperPort 14SE or Other Windows Applications 39 Scan Using Windows Photo Gallery or Windows Fax and Scan 45 Scan Using Kofax Power PDF Standard v3 49 Scan Using Brother iPrint Scan Windows 50 Scan from Your Computer Mac 51 Scan Using Brother iP...

Page 3: ...ng 101 Error and Maintenance Indications 102 Service Call Indications 105 Document Jam 106 If You Are Having Difficulty with Your Machine 108 Scanning and Other Problems 109 AirPrint Scanning Problems 115 Network Problems 116 Check the Serial Number 124 Reset Your Brother Machine 125 Routine Maintenance 127 Clean Your Brother Machine 128 Clean the Outside of the Machine 129 Clean the Scanner and R...

Page 4: ...Home Before You Use Your Brother Machine Before You Use Your Brother Machine Definitions of Notes Trademarks Important Note 1 ...

Page 5: ...tentially hazardous situation which if not avoided may result in damage to property or loss of product functionality NOTE NOTE specifies the operating environment conditions for installation or special conditions of use Tips icons indicate helpful hints and supplementary information Bold Bold style identifies buttons on the machine s control panel or computer screen Italics Italicized style emphas...

Page 6: ...ctive owners Wi Fi and Wi Fi Alliance are registered trademarks of Wi Fi Alliance WPA WPA2 Wi Fi Protected Setup and Wi Fi Protected Setup logo are trademarks of Wi Fi Alliance Android and Google Play are trademarks of Google LLC microSD Logo is a trademark of SD 3C LLC The Bluetooth word mark is a registered trademark owned by the Bluetooth SIG Inc and any use of such marks by Brother Industries ...

Page 7: ... the wireless telecommunication and power regulations of that country Not all models are available in all countries In this User s Guide illustrations of the DSmobile DS 940DW are used unless otherwise specified The screens in this User s Guide are for illustration purposes only and may differ from the actual screens Unless otherwise specified the screens in this manual are from Windows 10 and mac...

Page 8: ...Home Introduction to Your Brother Machine Introduction to Your Brother Machine About This Machine Control Panel Overview Charge the Battery 5 ...

Page 9: ...ine DSmobile DS 635 DSmobile DS 640 DSmobile DS 740D DSmobile DS 940DW DSmobile DS 635 DSmobile DS 640 2 1 3 7 5 4 6 1 Top Cover 2 Control Panel 3 USB 3 0 Micro Port for connecting to a computer 4 Document Guide 5 Feeder Slot 6 Left Edge of the Feeder Slot 7 Paper Output Slot 6 ...

Page 10: ...over 2 Output Guide 3 Control Panel 4 Document Guide 5 Feeder Slot 6 Left Edge of the Feeder Slot 7 USB 3 0 Micro Port for connecting to a computer 8 Paper Output Slot DSmobile DS 940DW 3 4 10 11 12 5 7 6 8 1 2 9 1 Top Cover 2 Output Guide 7 ...

Page 11: ...SD Mode USB Mode Wi Fi Mode 6 Document Guide 7 Feeder Slot 8 Left Edge of the Feeder Slot 9 Paper Output Slot 10 Memory Card Slot 11 Reboot Button 12 USB 3 0 Micro Port for connecting to a computer Related Information Introduction to Your Brother Machine 8 ...

Page 12: ... DS 740D DSmobile DS 940DW DSmobile DS 635 DSmobile DS 640 DSmobile DS 740D 1 2 1 Power Scan LED Indicates the machine s status The machine is in Ready Mode blinking The machine is scanning Remote Setup is in progress The machine is starting up blinking An error has occurred 2 START STOP Button Press to start or stop scanning 9 ...

Page 13: ... machine is in microSD Mode microSD memory card is inserted blinking microSD memory card is not inserted The machine is not in microSD Mode 3 Wi Fi LED Indicates the wireless network status when the machine is in Wi Fi Mode Wireless network is connected blinking Your machine is connecting to the wireless network blinking slowly Wi Fi settings are not configured 10 ...

Page 14: ...lly charged blinking The machine is charging the battery blinking Battery Low The machine is charging the battery A battery error has occurred When the machine is not connected to the computer using a USB cable The battery does not charge The machine is turned on and the battery power is consumed Battery Low The machine is turned on and the battery power is consumed The machine is turned off or th...

Page 15: ...and hold to turn off the machine If the machine is connected to the computer using a USB cable and the battery is not fully charged the machine turns off and goes into Battery Charge Mode when you press and hold The Battery LED blinks The machine turns off after the battery is fully charged or when the USB cable is disconnected from the machine or computer 10 PDF JPEG LED Indicates the scan option...

Page 16: ...atically The Battery LED blinks in green or orange while the battery is charging and turns off or lights in green when charging is complete Charging stops if the temperature is higher than the recommended operating temperature For more information see Related Information Specifications If you do not use the scanner for a long period fully charge the battery at least once every three months to prol...

Page 17: ...Home Paper Handling Paper Handling Document Specifications Load Documents 14 ...

Page 18: ...Home Paper Handling Document Specifications Document Specifications Acceptable Documents Unacceptable Documents Carrier Sheet Recommendations Notes for Using Carrier Sheets 15 ...

Page 19: ...ximum Number of Pages 1 page 1 sheet Standard Paper Size A4 8 3 in x 11 7 in 210 mm x 297 mm A5 5 8 in x 8 3 in 148 mm x 210 mm A6 4 1 in x 5 8 in 105 mm x 148 mm B5 7 2 in x 10 1 in 182 mm x 257 mm B6 5 in x 7 2 in 128 mm x 182 mm Legal 8 5 in x 14 in 215 9 mm x 355 6 mm Mexican Legal 8 5 in x 13 38 in 215 9 mm x 339 9 mm India Legal 8 46 in x 13 58 in 215 mm x 345 mm Letter 8 5 in x 11 in 215 9 ...

Page 20: ...Certain types of embossed cards may not scan correctly Related Information Document Specifications Related Topics Supplies 17 ...

Page 21: ... Documents with paper clips or staples Documents with wet ink Fabrics metallic sheets or overhead projector sheets Glossy or mirrored media Documents that exceed recommended thicknesses IMPORTANT The damage caused by using any unacceptable documents with your Brother machine may not be covered under warranty Related Information Document Specifications 18 ...

Page 22: ...photographic paper Documents printed on perforated paper Documents printed on unusually shaped paper not square or rectangle Documents with photos notes or stickers attached to them Documents that use carbonless paper Documents that use loose leaf paper or any paper with holes in it CAUTION To avoid cutting yourself do not slide or scrape your hand or fingers along the edge of the Carrier Sheet IM...

Page 23: ...at the same time Insert only one document into the Carrier Sheet at a time Do not write on the Carrier Sheet as the writing may be seen in scanned documents If the Carrier Sheet becomes dirty wipe it with a dry cloth Do not leave documents in the Carrier Sheet for extended periods of time the printing on the documents may bleed through onto the Carrier Sheet If you use any of the Unacceptable Docu...

Page 24: ...letely dry DO NOT pull on the document while it is feeding DO NOT use paper that is curled wrinkled folded ripped stapled paper clipped pasted or taped DO NOT use cardboard or fabric Make sure there is enough space behind the Paper Output Slot The scanned document is ejected from the rear of the scanner DSmobile DS 740D DSmobile DS 940DW To eject the paper from the top of the scanner open the Outp...

Page 25: ... left edge of the page with the Left Edge of the Feeder Slot DSmobile DS 740D DSmobile DS 940DW When you perform 2 sided scanning insert the first page face up into the Feeder Slot 2 Slide the Document Guide until it touches the right side of the document 3 Gently insert the document until you feel its top edge touch the inside of the scanner DSmobile DS 940DW When the machine is in microSD Mode s...

Page 26: ...ypes of embossed cards may not scan correctly DSmobile DS 740D DSmobile DS 940DW Confirm the Output Guide is closed 1 Set the card top edge first into the Feeder Slot and align the left edge of the card with the Left Edge of the Feeder Slot NOTE If you insert an embossed card make sure to insert it embossed side up into the Feeder Slot 2 Slide the Document Guide until it touches the right side of ...

Page 27: ... the document you want to scan in the left corner of the Carrier Sheet and align the top of the document with the top left corner of the Carrier Sheet a b a Document is Face Up b Carrier Sheet Header is Face Up 2 Set the Carrier Sheet face up with the header first in the Feeder Slot and align the left edge of the Carrier Sheet with the Left Edge of the Feeder Slot If the receipt is longer than the...

Page 28: ...de the Document Guide until it touches the right side of the Carrier Sheet 4 Gently insert the Carrier Sheet until you feel its top edge touch the inside of the scanner Related Information Load Documents 25 ...

Page 29: ...n the Output Guide is open Confirm the paper size and weight can be used to scan documents using the Output Guide See Related Information Acceptable Documents Do not use the Carrier Sheet with the Output Guide Do not scan plastic cards using the Output Guide For better scan results when scanning documents in high or low temperatures and humidity we recommend not using the Output Guide Open the Out...

Page 30: ...Related Topics Acceptable Documents 27 ...

Page 31: ...an Scan Before Scanning Scan Using the Scan Functions on Your Brother Machine Scan from Your Computer Windows Scan from Your Computer Mac Scan Using Brother iPrint Scan for Mobile Scan Using Presto BizCard 28 ...

Page 32: ...river For more information about installing the scanner driver see the Quick Setup Guide If your Brother machine is connected via a USB cable make sure the cable is physically secure DSmobile DS 940DW When using the wireless feature make sure the scanner is turned on and is connected to the same network as your computer 29 ...

Page 33: ...e Scan Using the Scan Functions on Your Brother Machine Save Scanned Documents on Your Computer Save Scanned Documents to a Memory Card Web Services for Scanning on Your Network Windows 7 Windows 8 1 and Windows 10 Restrict Scan Functions from External Devices 30 ...

Page 34: ...ad your document 2 Press START STOP on the control panel The machine starts scanning DSmobile DS 940DW Use Brother iPrint Scan to change scan settings such as resolution file size or scan type Go to your model s Downloads page at support brother com to download the latest application If the machine and computer are connected wirelessly configure the Scan to PC settings using Remote Setup 1 Slide t...

Page 35: ... Card Slot with the metal contact points facing upward The SD Card LED lights in white 3 Adjust the scan settings by pressing the Color Mono PDF JPEG or 2side 1side Switching Buttons on the control panel as needed Use Remote Setup to change scan settings such as document size or resolution 4 Load your document The machine starts scanning automatically When finished the scanned image is stored on t...

Page 36: ...and insert the microSD memory card into the Memory Card Slot Windows Mac Windows 1 Connect the machine to your computer using a USB cable 2 Access the folder on the microSD memory card 3 Double click Brother and select the image you want Mac 1 Connect the machine to your computer using a USB cable 2 The Photos application launches automatically and the scanned images on the microSD memory card app...

Page 37: ...rk Windows 7 Windows 8 1 and Windows 10 Related Models DSmobile DS 940DW The Web Services protocol enables Windows 7 Windows 8 1 and Windows 10 users to scan using a Brother machine on the network You must install the driver via Web Services Use Web Services to Install Drivers Used for Scanning Windows 7 Windows 8 1 and Windows 10 Configure Scan Settings for Web Services Windows 34 ...

Page 38: ...vice Windows 8 1 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Change PC settings PC and devices Devices Add a device The machine s Web Services Name appears Windows 7 Click Start Control Panel Network and Internet View network computers and devices The machine s Web Services Name appears with the scanner icon Right click the machine you want to...

Page 39: ...s 7 Click Start Devices and Printers 2 Right click the machine icon and then select Scan profiles The Scan profiles dialog box appears 3 Select the scan profile you want to use 4 Make sure the scanner selected in the Scanner list is a Brother machine that supports Web Services for scanning and then click the Set as Default button 5 Click Edit The Edit Default Profile dialog box appears 6 Select th...

Page 40: ...art your web browser 3 Do one of the following When using Wireless Direct Type https 192 168 118 1 in your browser s address bar When using infrastructure mode Type https machine s IP address in your browser s address bar where machine s IP address is the machine s IP address For example https 192 168 1 2 If the machine prompts you for a password type it and then click If you have not previously s...

Page 41: ...an documents on your Brother machine Use the software applications provided by Brother or use your favorite scanning application Scan Using Nuance PaperPort 14SE or Other Windows Applications Scan Using Windows Photo Gallery or Windows Fax and Scan Scan Using Kofax Power PDF Standard v3 Scan Using Brother iPrint Scan Windows 38 ...

Page 42: ...ts both TWAIN and WIA drivers the TWAIN driver recommended is used in these steps 1 Load your document 2 Start Nuance PaperPort 14 Do one of the following Windows 10 Click Nuance PaperPort 14 PaperPort Windows 8 1 Click PaperPort Windows 7 Click Start All Programs Nuance PaperPort 14 PaperPort 3 Click the Desktop menu and then click Scan Settings in the Desktop ribbon The Scan or Get Photo panel a...

Page 43: ...e Document Size drop down list and then select your document size 10 Click PreScan to preview your image and crop unwanted portions before scanning 11 Click Start The machine starts scanning Related Information Scan from Your Computer Windows TWAIN Driver Settings Windows 40 ...

Page 44: ... type of document you want to scan Scan Image Type Resolution Scan Type Photo Use for scanning photo images 300 x 300 dpi 24bit Color Web Use for attaching the scanned image to web pages 100 x 100 dpi 24bit Color Text Use for scanning text documents 200 x 200 dpi Black White 2 Resolution Select a scanning resolution from the Resolution drop down list Higher resolutions produce a finer scanned imag...

Page 45: ...ors to scan the image but it requires the most memory and has the longest transfer time 4 Document Size Select the exact size of your document from a selection of preset scan sizes If you select Custom the Custom Document Size dialog box appears and you can specify the document size DSmobile DS 635 DSmobile DS 640 DSmobile DS 740D Auto is not available for scanning at resolutions greater than 400 ...

Page 46: ...cument is a color document Skip Blank Page Remove the document s blank pages from the scanning results Image Quality Diffusion Adjustment Gray This function adjusts the brightness and contrast to create gray images Only available when the Scan Type is Gray Error Diffusion Brightness Set the Brightness level by moving the slider to the right or left to lighten or darken the image If the scanned ima...

Page 47: ...Layout Allows you to scan a two page document combined into one page or scan a one page document divided into two pages Carrier Sheet Mode Use the Carrier Sheet not included to scan the following document types Important documents photos contracts Thin paper receipts Irregularly shaped paper clippings Continuous Scan Select this option to scan additional documents using the same settings when a sc...

Page 48: ...ations use the WIA scanner driver 1 Load your document 2 Launch your scanning application Do one of the following Windows Photo Gallery Windows 7 Click File Import from Camera or Scanner Windows Fax and Scan Click File New Scan 3 Select the scanner you want to use 4 Click Import or OK The New Scan dialog box appears 5 Adjust the settings in the Scanner Setup dialog box if needed 6 Click Scan The m...

Page 49: ... WIA Driver Settings Windows 46 ...

Page 50: ...s WIA Driver Settings Windows 1 Paper source You can select Document Feeder only 2 Picture Type Image Type Select Color picture Grayscale picture Black and white picture or text or Custom Settings for the type of document you want to scan To change advanced settings click the Adjust the quality of the scanned picture link 47 ...

Page 51: ...y moving the slider to the right or left An increase emphasizes dark and light areas of the image while a decrease reveals more details in gray areas You can also type a value in the field to set the contrast level 3 Resolution DPI Select a scanning resolution from the Resolution DPI list Higher resolutions produce a finer scanned image but consume more memory and increase transfer time 4 Picture ...

Page 52: ...g It converts the scanned PDF data into other formats including Microsoft Word Microsoft Excel Microsoft PowerPoint images and more If you are asked to enter the serial number when installing the software check the label attached to the scanner Within the application see the Kofax Power PDF Help menu for more information Related Information Scan from Your Computer Windows 49 ...

Page 53: ...f the following Windows 10 Click Brother Brother iPrint Scan Windows 8 1 Click Brother iPrint Scan Windows 7 Click Start All Programs Brother iPrint Scan 2 If your Brother machine is not selected click the Select your Machine button and then follow the on screen instructions to select your Brother machine 3 Click the Scan icon and then follow the on screen instructions to scan your documents Relat...

Page 54: ...an use your Mac to scan documents on your Brother machine Use the software applications provided by Brother or your favorite scanning application Scan Using Brother iPrint Scan Mac Scan Using Apple Image Capture ICA Driver Scan Using Kofax Power PDF Standard for Mac v3 Using AirPrint Scanning 51 ...

Page 55: ...nu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then follow the on screen instructions to select your Brother machine 3 Click the Scan icon and then follow the on screen instructions to scan your documents Related Information Scan from Your Computer Mac ...

Page 56: ... Driver Scan Using Apple Image Capture ICA Driver Download and install the ICA driver at support brother com You can also scan directly using the Image Capture application Related Information Scan from Your Computer Mac Scan Using Apple Image Capture ICA Driver Settings 53 ...

Page 57: ...f the screen If you connected the Brother machine to your Mac with a USB cable you will see the machine in the DEVICES area If connected via a network you will see it in the SHARED area 3 Load your document 4 Select the size of your document 5 Select the destination folder or destination application from the Scan To pop up menu 6 Click Scan The machine starts scanning Related Information Scan Usin...

Page 58: ...ntation Specifies the orientation of the document 5 Duplex supported models only Allows you to select the Duplex check box to perform 2 sided duplex scanning 6 Scan To Specifies the destination folder or destination application 7 Name Allows you to enter the prefix text used for the name of the scanned image 8 Format Specifies the file format of the scanned data 9 Combine into single document Allo...

Page 59: ...Kind Configurable Settings Color Brightness Tint Temperature Saturation Black White Brightness Contrast Text Threshold Related Information Scan Using Apple Image Capture ICA Driver 56 ...

Page 60: ...ts the scanned PDF data into other formats including Microsoft Word Microsoft Excel Microsoft PowerPoint images and more If you are asked to enter the serial number when installing the software check the label attached to the scanner See the Kofax Power PDF Help menu for more information This application may not available in some countries Related Information Scan from Your Computer Mac 57 ...

Page 61: ...Home Scan Scan from Your Computer Mac Using AirPrint Scanning Using AirPrint Scanning Related Models DSmobile DS 940DW Before Using AirPrint Scanning Scan Using AirPrint Scanning 58 ...

Page 62: ...chine has the latest firmware To check for the latest firmware upgrade visit support brother com Make sure your Brother machine and Mac are connected either wirelessly or via a USB cable 1 Select System Preferences from the Apple menu 2 Click Printers Scanners 3 Click the icon below the Scanners pane on the left The Add screen appears 4 Select your Brother machine and then select Brother DS XXXXX ...

Page 63: ...scanner list on your Mac 1 Load your document 2 Select System Preferences from the Apple menu 3 Click Printers Scanners 4 Select your Brother machine from the scanner list 5 Click the Open Scanner button The Scanner screen appears 6 Select the destination folder or destination application 7 Click Show Details to change the scanning settings if needed 8 Click Scan Related Information Using AirPrint...

Page 64: ...Home Scan Scan Using Brother iPrint Scan for Mobile Scan Using Brother iPrint Scan for Mobile Related Models DSmobile DS 940DW Brother iPrint Scan for Mobile Devices 61 ...

Page 65: ...chine directly from your Android device Download and install Brother iPrint Scan from the Google Play Store app For all iOS supported devices including iPhone iPad and iPod touch Brother iPrint Scan allows you to use your Brother machine s features directly from your iOS device Download and install Brother iPrint Scan from the App Store For more information visit support brother com ips Related In...

Page 66: ...ed business cards such as names companies phone fax numbers mailing and email addresses on your computer Scan or import your business cards and Presto BizCard automatically saves the data and image for each card Different viewing modes are available for searching editing creating and sorting Related Information Scan 63 ...

Page 67: ...ork Related Models DSmobile DS 940DW Supported Basic Network Features Network Management Software and Utilities Additional Methods of Configuring Your Brother Machine for a Wireless Network Advanced Network Features 64 ...

Page 68: ...Server 2012 R2 Windows Server 2016 Windows Server 2019 macOS v10 12 x macOS v10 13 x macOS v10 14 x Scanning Yes Yes Yes BRAdmin Light 1 2 Yes Yes Web Based Management supported models only 2 Yes Yes Yes Remote Setup 2 Yes Yes Related Information Network 1 BRAdmin Light is available as a download from your model s Downloads page at support brother com 2 The default password for managing machine se...

Page 69: ...ware and Utilities Network Management Software and Utilities Related Models DSmobile DS 940DW Configure and change your Brother machine s network settings using a management utility Learn about Network Management Software and Utilities 66 ...

Page 70: ...nfigure the basic network settings such as IP address Go to your model s Downloads page at support brother com to download the latest version of Brother s BRAdmin Light If using Windows Firewall or the firewall function of an anti spyware or antivirus application temporarily disable them When you are sure you can scan configure the software settings by following the manufacturer s instructions Rem...

Page 71: ...ireless Network Related Models DSmobile DS 940DW Before Configuring Your Brother Machine for a Wireless Network Configure Your Machine for a Wireless Network Using the One Push Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network Using the PIN Method of Wi Fi Protected Setup WPS Use Wireless Direct Use Infrastructure Mode 68 ...

Page 72: ...s security information contact the router manufacturer your system administrator or your Internet provider To achieve optimum results with normal everyday document scanning place the Brother machine as close to the wireless access point router as possible with minimal obstructions Large objects and walls between the two devices and interference from other electronic devices can affect the data tra...

Page 73: ... 1 Slide the Mode Select Switch to The Wi Fi LED blinks 2 Press and hold the WPS button on your machine for two seconds The Wi Fi LED starts to blink more rapidly 3 Press the WPS button on your wireless access point router If your machine is connected successfully the Wi Fi LED stop blinking and becomes lit You have completed the wireless network setup To install drivers and software necessary for...

Page 74: ...Fi Alliance By submitting a PIN created by an Enrollee your machine to the Registrar a device that manages the wireless LAN you can set up the wireless network and security settings For more information on how to access WPS mode see the instructions provided with your wireless access point router Type A Connection when the wireless access point router 1 doubles as the Registrar 1 Type B Connection...

Page 75: ...ner of your desktop When the menu bar appears click Settings Control Panel Hardware and Sound Devices and Printers Add a device Windows 7 Click Start Devices and Printers Add a device To use Windows 7 Windows 8 1 or Windows 10 computer as a Registrar you must register it to your network in advance For more detailed information see the instructions supplied with your wireless access point router If...

Page 76: ...ods of Configuring Your Brother Machine for a Wireless Network Use Wireless Direct Use Wireless Direct Related Models DSmobile DS 940DW Scan from Your Wireless Device Using Wireless Direct Configure Your Wireless Direct Network 73 ...

Page 77: ...ted Models DSmobile DS 940DW Wireless Direct allows you to configure a secured wireless network between your Brother machine and your wireless device computer smartphone tablet or similar without using a wireless router access point You can configure a wireless network by manually setting a Network Name SSID and Network Key Password 2 1 1 Wireless devices 2 Your Brother machine Related Information...

Page 78: ...ated Models DSmobile DS 940DW 1 Slide the Mode Select Switch to 2 Activate the Wi Fi function on your wireless device and search for the scanner 3 Select the scanner s SSID Network Name DIRECT xxDS 940DW_BRxxxx on your wireless device 4 Enter the Network Key Password when prompted SSID and Network Key are printed on the label attached to the scanner Related Information Use Wireless Direct 75 ...

Page 79: ...iguring Your Brother Machine for a Wireless Network Use Infrastructure Mode Use Infrastructure Mode Related Models DSmobile DS 940DW Scan from Your Wireless Device Using Infrastructure Mode Configure Wi Fi Settings in Infrastructure Mode 76 ...

Page 80: ...astructure Mode Scan from Your Wireless Device Using Infrastructure Mode Related Models DSmobile DS 940DW You can connect your wireless device computer smartphone tablet or similar to your scanner via a wireless router access point 3 2 1 1 Wireless devices 2 Wireless router access point 3 Your Brother machine Related Information Use Infrastructure Mode 77 ...

Page 81: ...reless Direct 3 Start your web browser 4 Type https 192 168 118 1 in your browser s address bar If the machine prompts you for a password type it and then click If you have not previously set your own password type the default login password The default password for managing machine settings is either the password located on the bottom of the machine and marked Pwd initpass 5 Click the Network tab...

Page 82: ...Related Topics Configure Your Wireless Direct Network Access Web Based Management 79 ...

Page 83: ...Home Network Advanced Network Features Advanced Network Features Related Models DSmobile DS 940DW Synchronize Time with the SNTP Server Using Web Based Management 80 ...

Page 84: ...e DS 940DW The Simple Network Time Protocol SNTP is used to synchronize the time used by the machine for authentication with the SNTP time server You can automatically or manually synchronize the machine s time with the Coordinated Universal Time UTC provided by the SNTP time server Configure Date and Time Using Web Based Management Configure the SNTP Protocol Using Web Based Management 81 ...

Page 85: ...cture mode Type https machine s IP address in your browser s address bar where machine s IP address is the machine s IP address For example https 192 168 1 2 If the machine prompts you for a password type it and then click If you have not previously set your own password type the default login password The default password for managing machine settings is either the password located on the bottom ...

Page 86: ...7 Click Submit Related Information Synchronize Time with the SNTP Server Using Web Based Management Related Topics Check the IP Address of Network Devices 83 ...

Page 87: ...ress bar When using infrastructure mode Type https machine s IP address in your browser s address bar where machine s IP address is the machine s IP address For example https 192 168 1 2 If the machine prompts you for a password type it and then click If you have not previously set your own password type the default login password The default password for managing machine settings is either the pa...

Page 88: ...TP server address is used as a backup to the primary SNTP server address If the primary server is unavailable the machine will contact the secondary SNTP server Primary SNTP Server Port Secondary SNTP Server Port Type the port number 1 65535 The secondary SNTP server port is used as a backup to the primary SNTP server port If the primary port is unavailable the machine will contact the secondary S...

Page 89: ...Home Security Security Network Security Features 86 ...

Page 90: ...Home Security Network Security Features Network Security Features Related Models DSmobile DS 940DW Manage Your Network Machine Securely Using SSL TLS 87 ...

Page 91: ...curity Network Security Features Manage Your Network Machine Securely Using SSL TLS Manage Your Network Machine Securely Using SSL TLS Related Models DSmobile DS 940DW Certificates and Web Based Management 88 ...

Page 92: ...d Web Based Management Related Models DSmobile DS 940DW Supported Security Certificate Features Import and Export a CA Certificate Manage Multiple Certificates Create a Self signed Certificate Install the Self signed Certificate for Windows users with Administrator Rights Import and Export the Self signed Certificate on your Brother Machine 89 ...

Page 93: ... own certificate Using this certificate you can easily use the SSL TLS communication without creating or installing a different certificate from a CA Certificate from a Certificate Authority CA There are two methods for installing a certificate from a CA If you already have a certificate from a CA or if you want to use a certificate from an external trusted CA When using a Certificate Signing Requ...

Page 94: ...xample https 192 168 1 2 If the machine prompts you for a password type it and then click If you have not previously set your own password type the default login password The default password for managing machine settings is either the password located on the bottom of the machine and marked Pwd initpass 3 Click the Network tab 4 Click the Security tab 5 Click CA Certificate 6 Do one of the follow...

Page 95: ...n your machine In Web Based Management navigate to the CA Certificate screen to view certificate content delete or export your certificates You can store up to seven CA certificates to use SSL We recommend storing one certificate fewer than allowed reserving an empty spot in case of certificate expiration When a certificate expires import a new certificate into the reserved spot and then delete th...

Page 96: ...er a Common Name and a Valid Date The length of the Common Name is less than 64 bytes Enter an identifier such as an IP address node name or domain name to use when accessing this machine through SSL TLS communication The node name is displayed by default A warning will appear if you use the IPPS or HTTPS protocol and enter a different name in the URL than the Common Name that was used for the sel...

Page 97: ... the Internet Explorer icon on the taskbar Windows 7 Click Start All Programs Windows Server 2012 Windows Server 2012 R2 Click Internet Explorer and then right click the Internet Explorer icon that appears on the taskbar 2 Right click Internet Explorer and then click Run as administrator If the More option appears click More If the User Account Control screen appears click Yes 3 Do one of the foll...

Page 98: ... Trusted Root Certification Authorities and then click OK 10 Click Next 11 Click Finish 12 Click Yes if the fingerprint thumbprint is correct 13 Click OK The self signed certificate is now installed on your computer and SSL TLS communication is available Related Information Certificates and Web Based Management Related Topics Check the IP Address of Network Devices 95 ...

Page 99: ...xport the Self signed Certificate on your Brother Machine Import and Export the Self signed Certificate on your Brother Machine Related Models DSmobile DS 940DW You can store the self signed certificates on your Brother machine and manage them by importing and exporting Import the Self signed Certificate Export the Self signed Certificate 96 ...

Page 100: ...rd type it and then click If you have not previously set your own password type the default login password The default password for managing machine settings is either the password located on the bottom of the machine and marked Pwd initpass 3 Click the Network tab 4 Click the Security tab 5 Click the Certificate menu in the left navigation bar 6 Click Import Certificate and Private Key 7 Browse t...

Page 101: ... If you have not previously set your own password type the default login password The default password for managing machine settings is either the password located on the bottom of the machine and marked Pwd initpass 3 Click the Network tab 4 Click the Security tab 5 Click the Certificate menu in the left navigation bar 6 Click Export shown with Certificate List 7 If you want to encrypt the file t...

Page 102: ...Home Brother iPrint Scan for Windows and Mac Brother iPrint Scan for Windows and Mac Brother iPrint Scan Overview 99 ...

Page 103: ... can use it to scan documents and check your machine s status The actual screen may differ depending on the version of the application Windows Go to your model s Downloads page at support brother com to download the latest application Mac Download and install Brother iPrint Scan from the App Store Related Information Brother iPrint Scan for Windows and Mac Related Topics Scan Using Brother iPrint ...

Page 104: ...Home Troubleshooting Troubleshooting Error and Maintenance Indications Document Jam If You Are Having Difficulty with Your Machine Check the Serial Number Reset Your Brother Machine 101 ...

Page 105: ...can Size or Document Size drop down list When inserting an embossed card make sure to insert it embossed side up into the Feeder Slot Top Cover Open The Top Cover is open Close the Top Cover Insufficient Storage Space When using the Scan to PC function there may not be enough memory in the destination folder for the scanned data Press START STOP to clear the error Make sure that there is enough sp...

Page 106: ...r is open Close the Top Cover Updating the Firmware Firmware update in progress Wait for the update to complete Insufficient Storage Space When using the Scan to PC function there may not be enough memory in the destination folder for the scanned data Press START STOP to clear the error Make sure that there is enough space in the destination folder to save the scanned data Access Error Scan to PC ...

Page 107: ...ard and then try again Use a microSD memory card that has available space Battery Error Battery error has occurred The internal temperature of the machine or of its battery is too high or too low Wait until the temperature returns to normal and the LED stops flashing Turn off the machine and then turn it on again If it is not restored contact your Brother dealer or Brother Customer Service Connect...

Page 108: ...call as shown If you see the service call indication shown contact your Brother dealer or Brother Customer Service DSmobile DS 635 DSmobile DS 640 DSmobile DS 740D DSmobile DS 940DW DSmobile DS 635 DSmobile DS 640 DSmobile DS 740D Power Scan LED blinking rapidly DSmobile DS 940DW Error LED SD Card LED Wi Fi LED Battery LED Power Scan LED blinking rapidly Related Information Error and Maintenance I...

Page 109: ...Output Guide 2 Open the Top Cover 3 Gently pull the jammed document out of the machine Check for ripped paper inside the machine Remove any paper scraps you find inside the machine 4 Close the Top Cover 5 DSmobile DS 740D DSmobile DS 940DW Close the Output Guide IMPORTANT To avoid damage to the jammed document DO NOT pull the document out before opening the Top Cover 106 ...

Page 110: ... your document correctly Make sure your document is acceptable for the machine Load your document correctly When using long paper to avoid a paper jam you must select the Long Paper option from the Document Size menu Related Information Troubleshooting Related Topics Error and Maintenance Indications Acceptable Documents Load Documents 107 ...

Page 111: ...rself If you think there is a problem with your machine check the topics below If you need additional help visit support brother com for the latest FAQs Troubleshooting tips Using non Brother supplies may affect the scan quality hardware performance and machine reliability Scanning and Other Problems AirPrint Scanning Problems Network Problems 108 ...

Page 112: ...CDEFGHIJKLMN ABCDEFGHIJKLMN ABCDEFGHIJKLMNOPQRSTUVWXYZ OPQRSTUVWXYZ OPQRSTUVWXYZ OPQRSTUVWXYZ OPQRSTUVWXYZ OPQRSTUVWXYZ OPQRSTUVWXYZ OPQRSTUVWXYZ OPQRSTUVWXYZ OPQRSTUVWXYZ cdefghijklmnop cdefghijklmnop cdefghijklmnop cdefghijklmnop cdefghijklmnop cdefghijklmnop cdefghijklmnop cdefghijklmnopqrstuvwxyz qrstuvwxyz qrstuvwxyz qrstuvwxyz qrstuvwxyz qrstuvwxyz qrstuvwxyz qrstuvwxyz cdefghijklmnop cdefgh...

Page 113: ... DSmobile DS 740D DSmobile DS 940DW Close the Output Guide Scanning is too slow The resolution is not appropriate for your document Decrease the scanner resolution If a cable other than a USB 3 0 Micro cable is used the scanning speed may become slow Use USB 3 0 Micro cable The document was not fed Your media is too thin or too thick Make sure your media is acceptable for the machine See Related I...

Page 114: ...ze Select Long Paper for the document size Cannot scan DSmobile DS 940DW The Pull Scan option in the Scan from PC dialog box in Web Based Management is disabled Enable the Pull Scan option Cannot scan to a computer from the machine Scanning application for example Brother iPrint Scan is not installed on the computer Install a scanning application for example Brother iPrint Scan See Related Informa...

Page 115: ...to the scanner Use your scanner without connecting it to a USB hub The machine is not turned on The USB cable is not connected correctly Make sure the USB cable is securely connected to your scanner and computer The battery is low DSmobile DS 940DW Connect the USB cable to your scanner and computer to charge the battery You must charge the battery sufficiently for the scanner to turn on Turn off t...

Page 116: ...Customer Support I cannot charge the battery DSmobile DS 940DW Make sure the USB cable is securely connected to your scanner and computer If the error cannot be cleared contact your local Brother office See Related Information Brother Help and Customer Support My computer cannot access the machine s microSD memory card via the USB cable DSmobile DS 940DW The USB cable is not connected to your comp...

Page 117: ...If You Are Having Difficulty with Your Machine Related Topics Clean the Scanner and Rollers Acceptable Documents Brother iPrint Scan for Windows and Mac Calibrate Your Brother Machine Brother Help and Customer Support 114 ...

Page 118: ...your machine and your Mac are correctly connected to the same network Set the Mode Select Switch to or I cannot scan Make sure your Brother machine is turned on Make sure your machine and your Mac are correctly connected to the same network Set the Mode Select Switch to or Make sure the scan feature is enabled from Network Protocol AirPrint Scanning in Web Based Management Related Information If Y...

Page 119: ...Problems Related Models DSmobile DS 940DW If You Cannot Complete the Wireless Network Setup Configuration Your Scanner Cannot Be Detected on the Network During Installation Your Brother Machine Cannot Scan over the Network If You Want to Check that Your Network Devices are Working Correctly 116 ...

Page 120: ...ode not broadcasting the SSID Enter the correct Network Name SSID and Network Key Password manually Check the Network Name SSID and Network Key Password in the instructions supplied with your wireless access point router and reconfigure the wireless network setup Wireless Your security settings SSID Password are not correct Confirm the Network Name SSID and Network Key Password The SSID and Networ...

Page 121: ...number 5566 Protocol TCP Network scanning Brother iPrint Scan Port number 54921 Protocol TCP BRAdmin Light Port number 161 Protocol UDP For more information about security software see Related Information Your Brother Machine Cannot Scan over the Network The privacy separator on your Wi Fi router is enabled Disable the privacy separator Your Brother machine is placed too far from the Wireless acce...

Page 122: ...oftware manufacturer Mac Reinstall the driver Your security software blocks your machine s access to the network The following port numbers are used for Brother network features Network scanning Remote Setup Port number 5566 Protocol TCP Network scanning Brother iPrint Scan Port number 54921 Protocol TCP BRAdmin Light Port number 161 Protocol UDP For information about how to open the port see the ...

Page 123: ... If You Want to Check that Your Network Devices are Working Correctly Check the IP Address of Network Devices Error and Maintenance Indications 120 ...

Page 124: ... the left navigation bar If the Error LED on the Control Panel blinks in orange it indicates an error status Make a note of the error status and then correct the error See Related Information Error and Maintenance Indications Check that you can ping the Brother machine from your computer Ping the Brother machine from your computer using the IP address or the node name in the Windows command prompt...

Page 125: ...nfig and then press the Enter key on your keyboard 3 Confirm the values for the IPv4 address and subnet mask 4 Type exit and then press the Enter key on your keyboard Configure the IP Address on your computer Mac 1 Select System Preferences from the Apple menu 2 Click Network Advanced TCP IP 3 Confirm the values for the IPv4 address and subnet mask Configure the IP Address using Remote Setup 1 Sli...

Page 126: ...4 Confirm the IP address and subnet mask Related Information If You Want to Check that Your Network Devices are Working Correctly 123 ...

Page 127: ...inder menu bar click Go Applications Brother select your model name and then double click the Remote Setup icon DSmobile DS 940DW When your machine is connected via a Network type the password if required If you have not previously set your own password type the default login password The default login password is either the password located on the bottom of the machine and marked Pwd initpass 3 C...

Page 128: ... Slide the Mode Select Switch to or 2 Do one of the following Windows Click Brother Utilities on your desktop and then click the drop down list and select your model name if not already selected Click Tools in the left navigation bar and then click Remote Setup Mac In the Finder menu bar click Go Applications Brother select your model name and then double click the Remote Setup icon DSmobile DS 94...

Page 129: ...6 Click OK to close the Remote Setup window Related Information Troubleshooting 126 ...

Page 130: ...Home Routine Maintenance Routine Maintenance Clean Your Brother Machine Calibrate Your Brother Machine Supplies Pack and Ship Your Brother Machine Remove and Dispose the Battery 127 ...

Page 131: ...Home Routine Maintenance Clean Your Brother Machine Clean Your Brother Machine Clean the Outside of the Machine Clean the Scanner and Rollers 128 ...

Page 132: ...USB cable from both your scanner and your computer 3 Wipe the outside of the scanner with a dry soft lint free cloth to remove dust Wipe the outside of the machine first with a cloth lightly dampened with water or diluted detergent and then with a dry cloth if needed 4 Reconnect the USB cable to your scanner and your computer Related Information Clean Your Brother Machine 129 ...

Page 133: ...re missing in the scanned data 1 DSmobile DS 940DW Turn off the machine 2 Disconnect the USB cable from both your scanner and your computer 3 DSmobile DS 740D DSmobile DS 940DW Open the Output Guide 4 Open the Top Cover 5 Gently wipe the glass strips and rollers with a dry soft lint free cloth 6 Close the Top Cover 7 DSmobile DS 740D DSmobile DS 940DW Close the Output Guide 8 Reconnect the USB cab...

Page 134: ...Related Topics Scanning and Other Problems 131 ...

Page 135: ...lt login password The default login password is either the password located on the bottom of the machine and marked Pwd initpass 3 Click the Machine Info menu in the left navigation pane 4 Click the Start button in the Calibration option 5 Click OK 6 Hold the edges of the calibration sheet supplied with the scanner and insert it into the Feeder Slot as shown below Hold only the edges of the calibr...

Page 136: ...Clean the paper path and try to scan again Clean the paper path or use a new calibration sheet And then recalibrate the scanner Color is different from normal An incorrect calibration sheet is used The temperature is too high or too low There is a problem with the computer s USB port Recalibrate the scanner using the correct calibration sheet Recalibrate the scanner Change to other USB port and th...

Page 137: ...ned These parts are available through Brother retailers If you cannot find the part you need and you have a Visa MasterCard Discover or American Express credit card you can order parts directly from Brother Visit us online for a complete selection of the Brother parts and supplies that are available for purchase In USA 1 877 552 MALL 1 877 552 6255 1 800 947 1445 assistance via fax www brothermall...

Page 138: ... be adequately insured with the carrier 1 DSmobile DS 740D DSmobile DS 940DW Close the Output Guide 2 Wrap the machine in the original bag 3 Pack the machine and the printed materials in the original carton with the original packing material as shown If you are returning your machine to Brother as part of the Exchange Service pack only the machine Keep all the separate parts and printed materials ...

Page 139: ...ff and then disconnect the USB cable from the machine 1 Place the machine face down on a flat surface and remove the Side Cover using a flathead screwdriver 2 Disconnect the battery connector from the Printed Circuit Board Assembly PCBA NOTE Do not disconnect the Flexible Flat Cable FFC 3 Push the release tab as illustrated to remove the battery from the Side Cover 4 Cover the battery terminals wi...

Page 140: ...Related Information Routine Maintenance 137 ...

Page 141: ...Home Machine Settings Machine Settings Change Machine Settings from Your Computer 138 ...

Page 142: ... Machine Settings Change Machine Settings from Your Computer Change Machine Settings from Your Computer Change Machine Settings Using Web Based Management Change the Machine Settings Using Remote Setup 139 ...

Page 143: ...omputer Change Machine Settings Using Web Based Management Change Machine Settings Using Web Based Management Related Models DSmobile DS 940DW What is Web Based Management Access Web Based Management Set or Change a Login Password for Web Based Management 140 ...

Page 144: ...otocol HTTP or Hyper Text Transfer Protocol over Secure Socket Layer HTTPS We recommend using Microsoft Internet Explorer 11 or later Microsoft Edge for Windows and Safari 12 or later for Mac Make sure that JavaScript and Cookies are always enabled in whichever browser you use You must use the TCP IP protocol on your network and have a valid IP address registered to the scan server and your comput...

Page 145: ... Type https 192 168 118 1 in your browser s address bar When using infrastructure mode Type https machine s IP address in your browser s address bar where machine s IP address is the machine s IP address For example https 192 168 1 2 If the machine prompts you for a password type it and then click If you have not previously set your own password type the default login password The default password...

Page 146: ...owser s address bar where machine s IP address is the machine s IP address For example https 192 168 1 2 3 Do one of the following If you have previously set your own password type it and then click If you have not previously set your own password type the default login password and then click The default login password is either the password located on the bottom of the machine and marked Pwd ini...

Page 147: ...he Remote Setup program lets you configure many of your Brother machine s settings from your computer When you start Remote Setup the settings on your Brother machine will be downloaded to your computer and displayed on your screen If you change the settings on your computer you can upload them directly to the machine Remote Setup Windows Remote Setup Mac 144 ...

Page 148: ... Machine Settings from Your Computer Change the Machine Settings Using Remote Setup Remote Setup Windows Remote Setup Windows Set Up the Brother Machine Using Remote Setup Windows Change the General Settings Using Remote Setup 145 ...

Page 149: ... DSmobile DS 940DW When your machine is connected via a Network type the password if required If you have not previously set your own password type the default login password The default login password is either the password located on the bottom of the machine and marked Pwd initpass 3 Configure the settings as needed Your screen may differ from the screen shown DSmobile DS 940DW When the machine...

Page 150: ...machine Apply Click to upload data to the machine without exiting the Remote Setup Program 4 Click OK If your computer is protected by a firewall and is unable to use Remote Setup you may need to configure the firewall settings to allow communication through port numbers 52515 52614 If using Windows Firewall and you installed the scanner driver the necessary firewall settings have already been set...

Page 151: ...ct how long the machine must wait before it automatically turns itself off The Auto Power Off feature can save power consumption DSmobile DS 635 DSmobile DS 640 DSmobile DS 740D To turn on the machine after the Auto Power Off feature has turned it off press START STOP DSmobile DS 940DW To turn on the machine after the Auto Power Off feature has turned it off press DSmobile DS 940DW If the machine ...

Page 152: ...Change Machine Settings from Your Computer Change the Machine Settings Using Remote Setup Remote Setup Mac Remote Setup Mac Set Up the Brother Machine Using Remote Setup Mac Change the General Settings Using Remote Setup 149 ...

Page 153: ...k Connect DSmobile DS 940DW When your machine is connected via a Network type the password if required If you have not previously set your own password type the default login password The default login password is either the password located on the bottom of the machine and marked Pwd initpass The Remote Setup Program window appears 3 Configure the settings as needed Your screen may differ from th...

Page 154: ...Remote Setup Program If an error message appears confirm that your data is correct and then click OK Cancel Click to exit the Remote Setup Program without uploading data to the machine Apply Click to upload data to the machine without exiting the Remote Setup Program 4 Click OK Related Information Remote Setup Mac 151 ...

Page 155: ... how long the machine must wait before it automatically turns itself off The Auto Power Off feature can save power consumption DSmobile DS 635 DSmobile DS 640 DSmobile DS 740D To turn on the machine after the Auto Power Off feature has turned it off press START STOP DSmobile DS 940DW To turn on the machine after the Auto Power Off feature has turned it off press DSmobile DS 940DW If the machine is...

Page 156: ...Home Appendix Appendix Specifications Brother Help and Customer Support 153 ...

Page 157: ... DSmobile DS 635 DSmobile DS 640 DSmobile DS 740D USB bus power DSmobile DS 940DW USB bus power rechargeable Li ion battery Power Consumption 1 Scanning DSmobile DS 635 DSmobile DS 640 Approx 2 3 W DSmobile DS 740D Approx 2 9 W DSmobile DS 940DW Approx 4 4 W Wi Fi Mode Approx 3 6 W USB Mode Ready DSmobile DS 635 DSmobile DS 640 Approx 1 3 W DSmobile DS 740D Approx 1 4 W DSmobile DS 940DW 2 Approx ...

Page 158: ...1 78 in 45 3 mm 2 93 in 74 4 mm 2 48 in 63 mm 11 85 in 301 mm 2 89 in 73 4 mm 11 85 in 301 mm DSmobile DS 940DW 155 ...

Page 159: ...when the rechargeable Li ion battery is fully charged 3 DSmobile DS 940DW Charging stops when the temperature of the specifications is exceeded Document Specifications Paper Type Photo Paper Card embossed Business Card Receipt Document Size DSmobile DS 635 DSmobile DS 640 3 4 in x 2 0 in to 72 in x 8 5 in 86 4 mm x 50 8 mm to 1828 8 mm x 215 9 mm DSmobile DS 740D DSmobile DS 940DW Single sided Sca...

Page 160: ...ber of Sheets WLAN ON 200 sheets Scannable Number of Sheets WLAN OFF 320 sheets The numbers described in the Rechargeable Li ion Battery table may differ depending on the documents scanned and on environmental factors such as temperature and the charging and discharging method For longer battery life turn the scanner off when you are not using it Interface Specifications USB USB 3 0 1 Use a USB 3 ...

Page 161: ...rted PC Software Functions PC Interface Processor Minimum Speed Hard Disk Space to Install For Drivers For Applicatio ns Windows Operating System Windows 7 SP1 Scanning USB DSmobile DS 635 DSmobile DS 640 DSmobile DS 740D USB Wireless 802 11b g n DSmobile DS 940DW 32bit x86 or 64bit x64 processor 70 MB Drivers Installer and Software 1 4 GB Windows 8 1 Windows 10 Windows Server 2012 64bit x64 proce...

Page 162: ...ca support Self Service Videos Email Chat Facebook and Twitter Help Service Center Locator USA only For the location of a Brother authorized service center call 1 877 BROTHER 1 877 276 8437 or visit www brother usa com service Service Center Locations Canada only For the location of a Brother authorized service center visit www brother ca support Ordering Accessories and Supplies For best quality ...

Page 163: ...In Canada www brother ca Related Information Appendix 160 ...

Page 164: ... 200 Crossing Boulevard P O Box 6911 Bridgewater NJ 08807 0911 USA Brother International Corporation Canada Ltd 1 rue Hôtel de Ville Dollard des Ormeaux QC Canada H9B 3H6 Visit us on the World Wide Web www brother com USA CAN Version A ...

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