For additional help or other inquiries please contact our Brother Support Center
http://www.brother-usa.com/Support/
Call: 1-877-BROTHER (877-276-8437) M-F, 9:00am to 6:00pm Eastern Time
8
I’m trying to use my phone to access ScanNCutCanvas but it’s telling me this
service cannot be used since your device is not supported, what should I do?
You can still proceed using your phone or other mobile devices with smaller
screen size, but we recommend using a mobile device with larger screen size for
better editing experience.
ScanNCutCanvas button is not working, I can’t link to it on DesigNCut Manager,
what should I do?
Check your connection. If you are using a USB connection, your DesignNCut
machine is not connected to Wireless LAN, using your PC please go to
https://scanncutcanvas.brother.com, save your ScaNCutCanvas project(s) on
your local drive and upload your project(s) from DesignNCut Manager.
DesignNCut Manager:
Can I edit my file using the DesignNCut Manager?
No, you can’t edit your file on DesignNCut Manager, ScanNCutCanvas account
is required to edit and position your file. The DesignNCut Manager has most of
the properties you’ll need to cut, draw or line emboss. Once you saved your
final files on your local drive, and you are ready to cut, draw or line emboss you
can upload your file on DesignNCut Manager.
