Brother DCP-J925DW, Service Manual

Page: 76 / 378

2-31 Confidential
„
Error Code 3B
Abnormal stop of head/carriage unit during printing. (Error caused by any problem except a
paper jam when the print head is jetting out ink).
„
Error Code 3C
Abnormal stop of head/carriage unit during printing. (Error caused by a paper jam when the
print head is jetting out ink)
User Check
- Remove the jammed paper.
Unable to Print 3B LCD
Step Cause Solution
1 Foreign materials on the CR
timing belt or around the head/
carriage unit Remove foreign materials.
2 Switching lever guide out of place Reposition the switching lever guide.
3 Leveler roller (LR) ASSY not
mounted correctly on the head/
carriage unit Set the LR ASSY into place, using the LR jigs (LR
positioning jig and LR fitting jig).
4 CR encoder strip stained Replace the CR encoder strip.
Paper Jam / Disc Jam
LCD
Step Cause Solution
1 Foreign materials in the recording
paper path or around the head/
carriage unit Remove foreign materials.
2 Leveler roller (LR) ASSY not
mounted correctly on the head/
carriage unit Set the LR ASSY into place, using the LR jigs (LR
positioning jig and LR fitting jig).