3-86
Confidential
5.
SOFTWARE SETTING PROBLEMS
The end user can solve problems pertaining to software, for instance, print cannot be made
from a computer although test print and printer setting print can be made from the machine, by
following the User Check items. If the same problem occurs, follow each procedure in the
order of the number described in the Step column in the tables below.
5.1 Cannot Print Data
<User Check>
- Check that the USB cable or LAN cable is not damaged.
- Check that the correct machine is selected if you have an interface switching device.
- Check the descriptions on the software setting in the user’s guide.
- Restore the settings at factory shipment. (Refer to User's guide)
Step
Cause
Check
Result
Remedy
1
Failure inside the
machine
Does the machine print
test pattern?
(Check it following the
procedure described in
“1.4.5 Monochrome
image quality test
pattern (Function code
09)” in Chapter 7
No
Identify the error type,
and then refer to the
specified section of this
chapter.
2
Machine
connection
For Macintosh, has the
product ID been
verified?
No
Verify the product ID.
(Hexadecimal)
Product ID:
DCP-9010CN: 0220
MFC-9010CN: 021E
MFC-9120CN: 021D
MFC-9125CN: 029Eh
MFC-9320CW: 021C
MFC-9325CW: 029Fh
3
USB direct interface
relay PCB failure
(USB direct
interface model
only)
Is the problem solved
after replacing the USB
direct interface relay
PCB ASSY?
Yes
Replace the USB direct
interface relay PCB
ASSY.
4
Main PCB failure
Is the problem solved
after replacing the main
PCB ASSY?
Yes
Replace the main PCB
ASSY.
Summary of Contents for DCP-9010CN
Page 11: ...Confidential CHAPTER 1 SPECIFICATIONS ...
Page 53: ...Confidential CHAPTER 2 THEORY OF OPERATION ...
Page 90: ...Confidential CHAPTER 3 ERROR INDICATION AND TROUBLESHOOTING ...
Page 201: ...Confidential CHAPTER 4 PERIODICAL MAINTENANCE ...
Page 224: ...Confidential CHAPTER 5 DISASSEMBLY AND ASSEMBLY ...
Page 440: ...Confidential CHAPTER 6 ADJUSTMENTS AND UPDATING OF SETTINGS REQUIRED AFTER PARTS REPLACEMENT ...
Page 446: ...6 5 Confidential 10 Alert warning message appears click Continue Anyway to proceed ...
Page 456: ...Confidential CHAPTER 7 SERVICE FUNCTIONS ...
Page 464: ...7 6 Confidential For color scanning Fig 7 2 ...
Page 487: ...7 29 Confidential Cover page sample Fig 7 13 End page sample Fig 7 14 ...
Page 492: ...7 34 Confidential Color registration adjustment chart Fig 7 16 ...
Page 496: ...7 38 Confidential LED test pattern M68_L Fig 7 18 ...
Page 498: ...7 40 Confidential Fig 7 19 ...
Page 500: ...7 42 Confidential Color test pattern Fig 7 20 MCYK Y C K M YCMK_ _A ...
Page 518: ...Confidential CHAPTER 8 CIRCUIT DIAGRAMS WIRING DIAGRAM ...
Page 521: ...Confidential 8 2 High voltage Power Supply PCB Circuit Diagram SYS HITEK SPH 8N35 2 3 ...
Page 522: ...Confidential 8 3 High voltage Power Supply PCB Circuit Diagram SYS HITEK SPH 8N35 3 3 ...
Page 523: ...Confidential 8 4 High voltage Power Supply PCB Circuit Diagram MURATA MPH3316 1 3 ...
Page 524: ...Confidential 8 5 High voltage Power Supply PCB Circuit Diagram MURATA MPH3316 2 3 ...
Page 525: ...Confidential 8 6 High voltage Power Supply PCB Circuit Diagram MURATA MPH3316 3 3 ...
Page 526: ...Confidential 8 7 Low voltage Power Supply PCB Circuit Diagram 100V ...
Page 527: ...Confidential 8 8 Low voltage Power Supply PCB Circuit Diagram 200V ...
Page 528: ...Confidential 8 9 NCU PCB Circuit Diagram USA Canada ...
Page 529: ...Confidential 8 10 NCU PCB Circuit Diagram Europe Asia Oceania China ...
Page 530: ...Confidential 8 11 NCU PCB Circuit Diagram South Africa Gulf ...
Page 531: ...Confidential 8 12 2 WIRING DIAGRAM Wiring Diagram 1 2 ...
Page 532: ...Confidential 8 13 Wiring Diagram 2 2 ...
Page 590: ...Confidential APPENDIX 3 SERIAL NUMBERING SYSTEM ...
Page 592: ...App 3 2 Confidential Serial number of the LED ASSY Print position Fig App 3 4 Serial number ...
Page 593: ...Confidential APPENDIX 4 SCREW CATALOGUE ...
Page 595: ...Confidential APPENDIX 5 REFERENCES ...
Page 597: ...Confidential APPENDIX 6 GLOSSARY ...