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Troubleshooting
75
B
Copying difficulties
Difficulties
Suggestions
Cannot make a copy.
Contact your administrator to check your Secure Function Lock Settings.
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or the corona wire is dirty. Clean the glass strip and scanner glass and
the white bar and white plastic above them.
See
See Advanced User's Guide:
Cleaning the scanner
.
Copies are blank.
Make sure you are loading the document correctly.
Using the automatic document feeder (ADF)
Scanning difficulties
Difficulties
Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is selected as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Scan Settings
,
Select
to choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is selected as the primary source. In
PageManager, click
File
,
Select Source
and choose the Brother TWAIN driver.
Mac OS X 10.6.x – 10.7.x users can also scan documents using the ICA Scanner
Driver
See Software User's Guide:
Scanning a document using the ICA driver (Mac OS
X 10.6.x or greater)
.
OCR does not work.
Try increasing the scanning resolution.
(Macintosh users)
Make sure you have downloaded and installed Presto! PageManager from
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
Network scanning does not work.
Cannot scan.
Contact your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulties
Suggestions
Cannot install software or print.
(Windows
®
only)
Run the
Repair MFL-Pro Suite
program on the CD-ROM. This program will repair
and reinstall the software.