Brocade Communications Systems VDX 8770-4, Hardware Installation Manual, Page: 11 / 141

Online Telephone E-mail
Preferred method of contact for non-urgent
issues:
∙
My Cases through MyBrocade
∙
Software downloads and licensing
tools
∙
Knowledge Base
Required for Sev 1-Critical and Sev 2-High
issues:
∙
Continental US: 1-800-752-8061
∙
Europe, Middle East, Africa, and Asia
Pacific: +800-AT FIBREE (+800 28
34 27 33)
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For areas unable to access toll free
number: +1-408-333-6061
∙
Toll-free numbers are available in
many countries.
support@brocade.com
Please include:
∙
Problem summary
∙
Serial number
∙
Installation details
∙
Environment description
Brocade OEM customers
If you have purchased Brocade product support from a Brocade OEM/Solution Provider, contact your OEM/Solution Provider for all of
your product support needs.
∙
OEM/Solution Providers are trained and certified by Brocade to support Brocade
®
products.
∙
Brocade provides backline support for issues that cannot be resolved by the OEM/Solution Provider.
∙
Brocade Supplemental Support augments your existing OEM support contract, providing direct access to Brocade expertise.
For more information, contact Brocade or your OEM.
∙
For questions regarding service levels and response times, contact your OEM/Solution Provider.
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Quality is our first concern at Brocade and we have made every effort to ensure the accuracy and completeness of this document.
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Preface
Brocade VDX 8770-4 Hardware Installation Guide
53-1002563-10 11