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Brocade Adapters Troubleshooting Guide
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Data collection using BCU commands and HCM
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Initiating Support Save through HCM
Launching the Support Save feature in HCM collects HCM application data. Initiate Support Save by
selecting Tool > Support Save.
Messages display during the Support Save operation that provide the location of the directory
where data is saved. If you are initiating Support Save from a remote management station and
receive a warning message that support files and Agent logs could not be collected, the HCM Agent
is unavailable on the remote host. Select Tool > Backup to backup data and configuration files
manually.
Support data is collected to a file in your system’s tmp directory by default.
For more information and additional options for using this feature, refer to the
Brocade Adapters
Administrator’s Guide
.
Initiating Support Save through DCFM
To capture technical support and event information for installed adapters, complete the following
steps.
1. Select Monitor > Technical Support > SupportSave.
The Technical SupportSave dialog box displays.
2. Click the Generate Now tab.
3. Click the Hosts tab.
4. Right-click in the Available Hosts table and select Expand All.
5. Select the host where adapters are installed, and click the right arrow to move them to the
Selected Switches and Hosts table.
5. Click OK on the Technical SupportSave dialog box.
6. Click OK on the confirmation message.
To view Support Save information use the following steps.
1. Select Monitor > Technical Support > View Repository.
The Repository dialog box displays.
2. Select the Hosts tab to view technical support information on hosts.
3. Click View to view the repository in an Internet browser window.
The technical support information displays in an Internet browser window.
Initiating Support Save through BCU commands
Launching the Support Save feature using the bfa_supportsave command collects information for
the selected adapter. For information on entering BCU commands, refer to
The bfa_supportsave command creates and saves the supportsave data to the following locations:
