28
Brocade Adapters Troubleshooting Guide
53-1001582-01
Ethernet network interface problems (CNAs only)
2
3. Symptom: Right-clicking on a VLAN device in Device Manager, then selecting Update does not
work.
Possible Cause: The upgrade option for Brocade 10 Gig Ethernet service is not available.
Action: Uninstall and install the service.
4. Symptom: No VLAN operation works except “bcu vlan --list.”
Possible Cause: Port VLAN is configured in Device Manager.
Action: Set port VLANID to 0 in Device Manager.
Enabling and disabling port VLAN in Device Manager
Access the port VLAN configuration in Device Manager using the following steps.
1. Open Device Manager.
2. Expand Network Adapters
An instance of the adapter model should display for each installed adapter port.
3. Right-click an adapter instance and select Properties.
4. Select the Advanced tab.
5. Select VlanID.
6. Set VLANID to 0 to disable or enable by setting an ID number.
Teaming or VLAN operations through HCM fail
When creating a team or VLAN through HCM on Windows 2003 systems, the operation fails and an
error may result.
Symptoms: There are several symptoms of this problem:
•
VLAN or teaming operations fail through HCM or event 7030 occurs with the following text:
The Brocade HCM is marked as an interactive service. However, the system is
configured not to allow interactive services. This service may not function
properly.
•
The HCM agent is not running in the Windows Services panel, but is running in the Task
Manager.
•
When creating or deleting a VLAN through HCM, the operation times out after a few minutes
and a “Failed to connect to Agent on local host” or “Connection failure” message displays.
Restarting the HCM Agent causes a 1053 error condition, and the agent stops in the Windows
Services panel.
•
Restarting the HCM Agent after creating a team through HCM results in a 1053 error.
Possible Cause: Interactive Services is disabled.
Action: Enable NoInteractRiveServices in the Windows 2003 registry. Use the following steps.
1. Run the regedit command.
2. Select NoInteractiveServices and set the value to 0.
NoInteractiveServices is located in the following hierarchy in HKEY_LOCAL_MACHINE:
