TYPE OF PROBLEM
TRY THIS...
1.
On Platinum wall control,
• At its very start-up or after a power failure, it
there is no outside
takes some minutes before the outside temperature
temperature displayed
appears on screen. Set the wall control on MIN or
on screen .
MAX in VENT Mode.
• If the problem is not solved by the above, contact
your installer.
2.
On Platinum or Deco-Touch
• Contact your installer.
wall control, error code E1 or
E3 appears on screen.
3.
Nothing works.
• See if the unit is plugged in.
• See if the unit is receiving power from the house
circuit breaker or fuse.
4.
All light indicators on the
• Unplug the unit, wait 30 seconds, then reconnect.
wall control are flashing.
If the problem is not solved, contact your installer.
5.
Noisy unit.
• Clean the fan assembly (see Section 3.2). If the
problem is not solved, contact your installer.
6.
Condensation on windows.
• Adjust the humidity control knob as per instructions
(Air too humid.)
(see Section 2).
• Operate the unit at maximum speed (MAX.)
during activities generating excess humidity
(family gatherings, extra cooking, etc.).
• Leave curtains half-open to allow air circulation.
• Store all firewood in a close room with a
dehumidifier or in a well ventilated room, or store
the wood outside.
• Keep the temperature in your house above 18°C (64°F).
7.
Air too dry.
• Do not adjust your Dehumidistat below -20°C
(-4°F).
• Operate the unit at low speed (MIN.).
• Temporarily switch to the intermittent mode.
• Temporarily use a humidifier.
8.
Air too cold at the air supply
• Make sure the outside hoods are not blocked.
grille.
• Operate the unit at low speed (MIN.).
• Have the system balancing checked.
• Have the unit defrost system checked.
• Install a duct heater.
If the problem persists, contact your installer at the telephone number and address indicated
on the first page of this manual or call one of the following phone numbers for assistance:
• 1-800-567-3855 (Canada)
• 1-800-637-1453 (United States)
4.
TROUBLESHOOTING
22
If the unit does not work properly, reset the unit by unplugging it for one minute and
then replug it. If it still not working properly, refer to table below.
