Branson Sonifier 250, User Manual, Page: 12 / 135

100-214-239 1-7
How to Contact Branson
Digital Sonifier
Returning Equipment for Repair (to Geneva facility)
NOTE
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To return equipment to Branson, you must first obtain an RGA number from
a Branson representative, or the shipment may be delayed or refused.
If you are returning equipment to Branson for repair, you must first call the Danbury
Repair department to obtain a Returned Goods Authorization (RGA) number. (If
you request it, the repair department will fax a Returned Goods Authorization form
to fill out and return with your equipment.)
Branson Ultrasonic SA
9, chemin Faubourg-de-Cruseilles / P.O. Box 1031
CH-1227 Carouge/Geneva
Phone : +41-22-304 83 58 Fax: +41-22-304 83 59
• Provide as much information as possible that will help identify the need for repair.
• Carefully pack the equipment in original packing cartons.
• Clearly label all shipping cartons with the RGA number on the outside of cartons as well
as on your packing slip, along with the reason for return.
• Return general repairs by any convenient method. Send priority repairs by air freight.
• You must prepay the transportation charges FOB Danbury, Connecticut, U.S.A.
Obtaining Replacement Parts
You can reach Branson Parts Store at the following telephone numbers:
Branson Part Store
direct telephone number: +41-22-304 83 58
fax number: +41-22-304 83 59
Many parts can be shipped the same day if ordered before 2:30 p.m., Eastern time.
A parts list is found in Section 7 of this manual, listing descriptions and EDP part
numbers. If you need replacement parts, coordinate the following with your pur-
chasing agent:
• Purchase order number
• ‘Ship to’ information
• ‘Bill to’ information
• Shipping instructions (air freight, truck, etc.)
• Any special instructions (for example, “Hold at the airport and call”). Be sure to give a
name and phone number
• Contact name information