Branson Sonifier 250, User Manual, Page: 11 / 135

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Safety and Support
Returning Equipment for Repair
Before sending equipment for repair, provide as much information with the equip-
ment to help determine the problem with the system. Fill in any details below or on
a separate sheet.
1. Describe the problem; provide as much detail as possible. For example, is this a
new problem? Is the problem intermittent? How often does it occur? How long
before it occurs if you are just powering up?
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2. Is your equipment in an automated system? If so, is the problem related to Start/
Stop control, or interaction with PLC’s or other devices, etc.?
3. If the problem is with an external signal or output, which one?
If known, include plug/pin # (e.g., P29, pin #3):
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4. What are the setup parameters?
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5. What is your application (e.g., continuous, pulse, temperature, etc.)?
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6. Name and phone number of the person most familiar with the problem:
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7. Notify the Branson office prior to shipping the equipment.
NOTE
i
To Return Equipment to Branson, you must first obtain an RGA number from
a Branson representative, or the shipment may be delayed or refused.
8. For equipment not covered by warranty, include a purchase order for the repair
costs to avoid delay.
9. Pack carefully in original packing material to avoid damage in shipment.
10. Return general repairs by any desired method. Send priority repairs by air freight.
11. Prepay the transportation charges FOB Danbury, Connecticut, U.S.A.
Notes:
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