Branson Sonifier 250, User Manual, Page: 10 / 135

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How to Contact Branson
Digital Sonifier
1.4 How to Contact Branson
The mailing address and telephone information for Branson is as follows:
Branson Ultrasonic SA
9, chemin Faubourg-de-Cruseilles / P.O. Box 1031
CH-1227 Carouge/Geneva
Phone : +41-22-304 83 58 Fax: +41-22-304 83 59
Tell the operator which product you have and which person or department you
need. If after hours, please leave a voice message with your name and return tele-
phone number.
1.4.1 Before Calling Branson for Assistance
This manual provides information for troubleshooting and resolving problems that
could occur with the equipment (see Chapter 7). If you still require assistance,
Branson Product Support is here to help you. The following questionnaire lists the
common questions you will be asked when you contact the Product Support
department, to help identify the problem.
Before calling, determine the following information:
1. Your company name and location.
2. Your return telephone number.
3. Have your manual with you. If troubleshooting a problem, refer to Chapter 7.
4. Know your equipment model and serial numbers (found on a gray data label on the
units). Information about the Horn (part number, gain, etc.) or other tooling may be etched
into the tooling. Software- or-firmware based systems may provide a BOS or software ver-
sion number, which may be required. (The Digital Sonifier provides the firmware information
on the start-up screen.)
5. What tooling (horn) and booster are being used?
6. What are the setup parameters and mode?
7. Is your equipment in an automated system? If so, what is supplying the “start” signal?
8. Describe the problem; provide as much detail as possible. For example, is the problem
intermittent? How often does it occur? How long before it occurs if you are just powering
up? If an error is occurring, which error (give error number or name)?
9. List the steps you have already taken.
10. What is your application, including the materials being processed?
11. Have a list of service or spare parts you have on hand (tips, horns, etc.)