Branson 2000X ao, Instruction Manual, Page: 22 / 112

1-10 100-214-281 Rev. 07
Chapter 1: Safety and Support
How to Contact Branson
1.4 How to Contact Branson
Branson is here to help you. We appreciate your business and are interested in helping you suc-
cessfully use our products. To contact Branson for help, use the following telephone numbers,
or contact the field office nearest you.
• Danbury Main Number (all Departments): (203) 796-0400 (Eastern Time Zone)
• Parts Store (direct number): (877) 330-0406 (Central Time Zone)
• Repair department: (877)-330-0405 (Central Time Zone)
• For emergency after-hours service (5pm-8am Est): (203) 796-0500 (US phone numbers
only).
Tell the operator which product you have and which person or department you need (see Section
1.5.3 Departments to Contact ). If you are calling after hours, please leave a voice message with
your name and return telephone number.
1.4.1 Before Calling Branson for Assistance
This manual provides information for troubleshooting and resolving problems that could occur
with the equipment (see Chapter 7). If you still require assistance, Branson Product Support is
here to help you. To help identify the problem, use the following questionnaire which lists the
common questions you will be asked when you contact the Product Support department.
Before calling, determine the following information:
1. Your company name and location.
2. Your return telephone number.
3. Have your manual with you. If troubleshooting a problem, refer to Chapter 7.
4. Know your equipment model and serial numbers (found on a gray data label on the units).
Information about the Horn (part number, gain, etc.) or other tooling may be etched into the
tooling. Software- or firmware-based systems may provide a BOS or software version num-
ber, which may be required.
5. What tooling (horn) and booster are being used?
6. What are the setup parameters and mode?
7. Is your equipment in an automated system? If so, what is supplying the “start” signal?
8. Describe the problem; provide as much detail as possible. For example, is the problem inter-
mittent? How often does it occur? How long before it occurs if you are just powering up? If
an error is occurring, which error (give error number or name)?
9. List the steps you have already taken.
10. What is your application, including the materials being processed?
11. Have a list of service or spare parts you have on hand (tips, horns, etc.)
12. Notes: __________________________________________________________________
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