Brandt BFU971YNW, Instruction Manual

Page: 48 / 98

Troubleshooting
Warning! If there is a fault, unplug your appliance. Only a qualified electrician or
competent person may carry out troubleshooting.
If there is a fault during operation, check the following points before calling our approved after-
sales service or a qualified professional.
Problem Possible cause Solution
Appliance does
not work
The power cord is not plugged in
or is loose.
Connect the power cord.
Fuse has blown or is defective. Check fuse, replace if necessary.
Outlet is defective. Electrical malfunctions need to be repaired
by an electrician.
Appliance
freezes or
cools too
much.
Temperature is set too cold Turn the thermostat to a warmer setting
temporarily.
Food is not
frozen enough.
Temperature is not properly set. Please refer to the section on
setting the temperature.
Door was open for an extended
period.
Only open the door when necessary.
A large quantity of warm food was
placed in the appliance within the
last 24 hours.
Turn the thermostat to a colder setting
temporarily.
The appliance is near a heat
source.
Please refer to the installation location
section
Direct sunlight or close to a
source of heat or cooker?
Is the appliance well ventilated?
Is the temperature set too high?
Move the refrigerator away from the heat
source.
Clear the distance to maintain good
ventilation.
Adjust the temperature appropriately.
Heavy build-up
of frost on the
door seal.
The door seal is not sealing. Carefully warm the leaking sections of the
door seal with a hair dryer (on a cool
setting). At the same time, handle the
heated door seal with your hands to ensure
that the appliance seals.
The buttons do
not respond.
Check whether the Child safety
function is enabled on the display.
Hold the "OK/LOCK" key down for 3s to
unlock, then carry out the procedure. (for
more information, see Child safety function)
The refrigerator
smells
Are there perished goods inside?
Does the refrigerator need to be
cleaned?
Are there strong-smelling foods?
Throw perished goods away.
•Clean the refrigerator.
•Use food packaging.
Unusual noises The appliance is not level. Readjust the feet.
The appliance is touching the wall
or other objects.
Move the appliance slightly.
A component, e.g. a pipe, on the
rear of the appliance is touching
another part of the appliance or
the wall.
If necessary, carefully bend the component
out of the way.
Impossible to
adjust the
temperature
the Fast freezing or Fast cooling
function is enabled on the display
panel.
Quit the special function mode, then adjust
the temperature (for more information, refer
to the Functions section).