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Bradyprinter THT X-Plus II Series User Guide

Troubleshooting

LCD Error Messages

HEAD OPEN

The printhead is not fully
closed.

Close the printhead.

HEAD ELEMENT BAD

One or more of the printhead
elements failed the printhead
element test.

•

If the failed elements affect your

printing application, replace the
printhead.

•

To override this error, disable the head

test count feature on the front panel by
defaulting the value to

0000

Note •

For the BP THT 600X-Plus II printer, this message would only be

possible if the Head Test Count option is installed.

LCD

Possible Cause

Recommended Solution

If the Head Test Option is installed,

HEAD TEST COUNT

will be listed

on the configuration label.

Summary of Contents for Bradyprinter THT 300X-PLUS

Page 1: ...Bradyprinter THT 300X Plus II 360X Plus II 600X Plus II...

Page 2: ...o 10 000 17 U S C 506 Copyright violators may be subject to civil liability IBM is a registered trademark of IBM Corporation Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated B...

Page 3: ...ment vi Liability Disclaimer vi Limitation of Liability vi Warranty Information ix Printers and Related Hardware Products ix Supplies Products xi Repair Services xi Warranty Exclusions Conditions Stat...

Page 4: ...he Printer 12 Select a Surface 12 Provide Proper Operating Conditions 12 Allow Proper Space 12 Provide a Data Source 12 Connect the Printer to a Power Source 13 Power Cord 13 Communication Interfaces...

Page 5: ...from Rewind Spindle 53 5 Chapter 5 Data Ports55 Standard Ports 56 Parallel Port 56 Serial Port 58 USB 2 0 Port 64 6 Chapter 6 Memory Cards65 PCMCIA Card 66 CompactFlash Card 68 7 Chapter 7 Front Panel...

Page 6: ...Communications Diagnostics Test 127 Additional Printer Diagnostics 127 10 Appendix 10 Specifications129 Features 130 Standard Features 130 Print Modes 130 Zebra Programming Language ZPL II 130 Bar Cod...

Page 7: ...change without notice FCC Compliance Statement This equipment has been tested and found to comply with the limits for Class B Digital Devices pursuant to Part 15 of the FCC Rules These limits are desi...

Page 8: ...3 du Canada Liability Disclaimer Brady Corporation takes steps to assure that its published Engineering specifications and manuals are correct however errors do occur Brady Corporation reserves the ri...

Page 9: ...lowing applicable directives and standards for the ITE Residential Commercial Light Industry environments Applicable Directives and Supporting Standards 89 336 EEC EMC Directive EN55022 1998 Class B E...

Page 10: ...viii Bradyprinter THT X Plus II Series User Guide...

Page 11: ...placed by the user Products returned must be packaged in the original or comparable packing and shipping container In the event equipment is not so packaged or if shipping damage is evident it will no...

Page 12: ...appropriate or inferior supplies has caused any defect in the printhead for which a warranty claim is made the user is responsible for Brady Corporation s labor and material charges required to repair...

Page 13: ...ch defective products in such amount as it deems reasonable Repair Services Brady Corporation repairs are warranted against defects in material and workmanship for 90 days from the date of repair by B...

Page 14: ...warranty claim made by you Specifically for software Brady Corporation is not liable for any incidental or consequential damages caused by abuse or misapplication of the software or by its use in viol...

Page 15: ...ts you a non exclusive non transferable license to use the Software and Firmware embedded in the printer and the accompanying documentation according to the following terms 2 GRANT OF LICENSE This PSF...

Page 16: ...notwithstanding this limitation Sublicense You may not sublicense distribute rent lease supply market or lend Software or Firmware to any other party Support Services Brady may provide you with suppor...

Page 17: ...are contains documentation which is provided only in electronic form you may print one copy of such electronic documentation You may not copy the printed materials accompanying the Software and or Fir...

Page 18: ...TWARE AND FIRMWARE IS WITH YOU BRADY DOES NOT WARRANT THAT THE OPERATION OF THE SOFTWARE OR FIRMWARE WILL BE UNINTERRUPTED OR ERROR FREE WITHOUT LIMITING THE GENERALITY OF THE FOREGOING TO THE EXTENT...

Page 19: ...the PSFLA the Software Firmware or Printer shall be brought in the state or federal courts in the State of Wisconsin You agree that you shall not assert any claim that you are not subject to the juri...

Page 20: ...use at least the same degree of care to maintain the confidential nature of such information as you use to maintain the confidentiality of your own confidential information 16 MODIFICATION No modifica...

Page 21: ...de xix Preface This section provides you with contact information document structure and organization and additional reference documents Contents Contacts xx Support xx About this Document xxi Documen...

Page 22: ...the following Visit us at www bradyid com Our Mailing Address Brady Worldwide Identification Solutions 6555 West Good Hope Road P O Box 2131 Milwaukee WI 53201 2131 Telephone 1 800 537 8791 Fax 1 800...

Page 23: ...nter 3 Printer Operation Instructions for loading media loading and removing ribbon calibrating the printer adjusting sensors and adjusting the printhead 4 Print Modes Descriptions of the available pr...

Page 24: ...ss reference blue text to jump directly to its location Command Line Examples All command line examples appear in Courier New font For example you would type the following to get to the Post Install s...

Page 25: ...labels and descriptions follows the graphic The following illustration and table provide an example Important Advises you of information that is essential to complete a task Note Indicates neutral or...

Page 26: ...xxiv Bradyprinter THT X Plus II Series User Guide Preface Document Conventions 1 SETUP EXIT button 1...

Page 27: ...following documents might be helpful references ZPL II Programming Guide Volume I part number 45541L and Volume II part number 45542L PrintServer II Installation and User Guide part number 45537L Mai...

Page 28: ...xxvi Bradyprinter THT X Plus II Series User Guide Preface Related Documents...

Page 29: ...I Series User Guide 1 CHAPTER 1 Introduction This chapter provides a high level overview of the printer and its components Contents Exterior View 2 Front Panel 3 Front Panel Buttons 4 Front Panel Ligh...

Page 30: ...s II Series User Guide Introduction Exterior View Exterior View The following illustrations show the exterior of the printer 1 Front panel 2 Media door 1 Electronics cover 2 Power switch 3 AC power co...

Page 31: ...ront Panel Bradyprinter THT X Plus II Series User Guide 3 Front Panel This illustration shows the buttons and lights on the front panel For details see Front Panel Buttons on page 4 and Front Panel Li...

Page 32: ...utton to scroll forward quickly through parameter sets SETUP EXIT Enters and exits the setup mode PAUSE Starts and stops the printing process and allows other buttons to be used If an error messages i...

Page 33: ...n Flashing printer pauses until the label is removed CHECK RIBBON Off Normal operation ribbon if used is properly loaded On No media is under the label sensor Printing is paused the LCD shows an error...

Page 34: ...Printer Components This illustration shows a side view of the printer s internal components Note Depending on the printer options that you selected your printer could look slightly different For more...

Page 35: ...ver 2 Ribbon take up spindle 3 Ribbon supply spindle 4 Ribbon dancer assembly only on select models 5 Media guide 6 Media dancer roller assembly 7 Media supply guide 8 Media supply hanger 9 Rewind spi...

Page 36: ...8 Bradyprinter THT X Plus II Series User Guide Introduction Printer Components...

Page 37: ...and Inspect the Printer 11 Report Shipping Damage 11 Store or Reship the Printer 11 Select a Site for the Printer 12 Select a Surface 12 Provide Proper Operating Conditions 12 Allow Proper Space 12 P...

Page 38: ...Site for the Printer on page 12 Attach Power Cord Do you have the correct power cord for your printer If you are unsure see Power Cord on page 13 To attach the power cord and connect the printer to a...

Page 39: ...damage and file a damage report with them Brady is not responsible for any damage incurred during shipment of the equipment and does not repair this damage under warranty Keep all packaging material...

Page 40: ...ee General Specifications on page 133 The following table shows the temperature and relative humidity requirements for the printer when it is operating Allow Proper Space The printer should have enoug...

Page 41: ...quirements refer to the following guidelines Your power cord must meed these standards The overall length must be less than 9 8 ft 3 0 m It must be rated for at least 5 A 250 V The chassis ground eart...

Page 42: ...User Guide Getting Started Connect the Printer to a Power Source The AC power plug and the IEC 320 connector must bear the certification mark of at least one of the known international safety organiz...

Page 43: ...e communication interfaces on the back of the printer For more information about these interfaces see Data Ports on page 55 Other options for connecting your printer to a data source include the follo...

Page 44: ...ze electrical noise pickup in the cable Keep data cables as short as possible Do not bundle the data cables tightly with the power cords Do not tie the data cables to power wire conduits Note Brady pr...

Page 45: ...inter and to ensure against premature printhead wear Continuous Media Continuous media is one uninterrupted length of material that allows the image to be printed anywhere on the label The individual...

Page 46: ...fers to individual labels that are separated by a gap notch or hole When you look at the media you can tell where one label ends and the next one begins This illustration shows samples of non continuo...

Page 47: ...ibbon Consider the following Thermal transfer ribbon needed The ribbon must be as wide as or wider than the media being used If the ribbon is narrower than the media areas of the printhead are unprote...

Page 48: ...20 Bradyprinter THT X Plus II Series User Guide Getting Started Ribbon...

Page 49: ...ollow the instruction in this chapter to load and calibrate your printer and to print a configuration label Contents Load the Printer 22 Load Roll Media 22 Load Fanfold Media 24 Load Ribbon 26 Remove...

Page 50: ...ar Off Mode To choose different printing modes see Print Modes on page 41 Load Roll Media Roll media feeds through the printer from the media hanger or media supply spindle This illustration identifie...

Page 51: ...edia under the media guide roller and under the printhead 6 Do you have the Cutter option No continue with the next step Yes feed the media through the cutter 7 Adjust the media supply guide so it is...

Page 52: ...ot used with fanfold media To load fanfold labels complete these steps 1 Slide the printhead lever to the Open position 2 Slide the media guide as far from the printer frame as possible 3 How do you w...

Page 53: ...Yes feed the fanfold media through the cutter 5 Adjust the media guide so it just touches but does not restrict the edge of the labels The labels should lie flat 6 Are you using direct thermal labels...

Page 54: ...for your ribbon roll if it does not already have one To make a ribbon leader complete these steps 1 Unroll the ribbon about 6 in 15 cm 2 Tear off a strip of labels and backing about 6 in 15 cm long fr...

Page 55: ...nter components that are mentioned in this procedure 3 If the printhead is closed open it using the printhead lever 4 Thread the ribbon leader and attached ribbon under the ribbon guide roller through...

Page 56: ...ollowing illustration 6 Bring the ribbon leader and ribbon under the ribbon take up spindle and wrap them around the spindle The following illustration shows the ribbon leader wrapped around the ribbo...

Page 57: ...ter Bradyprinter THT X Plus II Series User Guide 29 8 Close the printhead The following illustration shows how your printer should look with the media and ribbon loaded 9 To remove the ribbon refer to...

Page 58: ...ndle turn the ribbon release knob clockwise until it stops This causes the ribbon release bars to pivot down easing the spindle s grip on the used ribbon 4 Slide the used ribbon off of the ribbon take...

Page 59: ...erforms the power up self test POST When the test is complete PRINTER READY displays on the front panel LCD 3 Does the front panel LCD display PRINTER READY Yes continue with the next step No go to Tr...

Page 60: ...the printer to your data source Communication can be handled in many different ways More information about the standard interfaces is available in Standard Ports on page 56 No a label did not print Se...

Page 61: ...etween labels and resetting the sensors This calibration sequence uses fewer labels than the long calibration sequence but it is less reliable because the values that are stored in the sensors could b...

Page 62: ...rocedure The LOAD BACKING prompt displays 2 Open the printhead 3 Remove approximately 8 in 203 mm of labels from the media backing and pull the media into the printer so that only the backing is betwe...

Page 63: ...down to optimize the readings for your application for more information see Sensor Profile on page 83 When calibration is complete RELOAD ALL displays 9 Open the printhead and pull the media forward u...

Page 64: ...ys ERROR CONDITION PAPER OUT even though there are labels loaded in the printer To adjust the upper media sensor for the inside half of the media complete these steps 1 Remove the ribbon if ribbon is...

Page 65: ...upper media sensor assembly from the slot and move it and the wire cover to the outside slot Carefully pull the wires through the cable tie You may need to set aside the sensor wire cover if the adjus...

Page 66: ...holding a circuit board 2 Slide the sensor until the two brass colored infrared emitters are under the upper media sensor Gently pull wires out as needed wires should have a little slack 3 If you mov...

Page 67: ...e pressure on the unused toggle If positioning the toggles properly does not solve the problem adjust printhead pressure Printhead life can be maximized by using the lowest pressure that produces the...

Page 68: ...pressure to print well For these media types increase or decrease pressure using the adjusting nuts until the left and right edges of the printed area are equally dark 5 Increase the darkness level u...

Page 69: ...e 41 CHAPTER 4 Print Modes This chapter describes the available print modes Contents Select a Print Mode 42 Tear Off Mode 42 Peel Off Mode 43 Cutter Mode 45 Rewind Mode 47 Rewind Mode with Cutter Opti...

Page 70: ...ff Cutter Rewind Applicator used only if a machine will apply printed labels to something To select a print mode complete these steps 1 From the front panel press SETUP EXIT 2 Press NEXT SAVE until th...

Page 71: ...abel is removed The TAKE LABEL light flashes until the label is removed The backing is wound on the rewind spindle but the rewind plate is not used This illustration shows the printer loaded with labe...

Page 72: ...media supply guide so it is just touching the edge of the media 10 When loading labels allow approximately 36 in 915 mm of labels to extend past the tear off peel off bar Remove all labels from this...

Page 73: ...els in Cutter Mode To set up the printer in Cutter Mode complete these steps 1 Turn the printer On I 2 From the front panel select Cutter Mode 3 Open the printhead 4 Slide the media guide and media su...

Page 74: ...uide and media supply guide so they just touch but do not restrict the edge of the roll 12 Before closing the printhead make sure that The labels are positioned against the inside guides The labels ar...

Page 75: ...d Mode allows the media to be wound on a core after printing The following illustration shows the printer loaded with labels in Rewind Mode 1 Printhead lever 2 Media guide 3 Media supply guide 4 Label...

Page 76: ...so that the lip on the attached hook plate points down 3 Insert the hook plate lip 1 2 in 13 mm into the lower slot in the side plate 4 Align the upper end of the rewind plate with the matching slot i...

Page 77: ...t touching the edge of the media 9 When loading labels allow approximately 36 in 915 mm of labels to extend past the printhead Remove all labels from this portion to create a leader 10 Remove the hook...

Page 78: ...yid com for more information about the cutter option This illustration shows the printer loaded with labels in Rewind Mode with the cutter option Note Rewind Mode cannot be used with the cutter option...

Page 79: ...the printhead 8 Slide the media guide and media supply guide as far from the printer frame as possible 9 Flip down the media supply guide 10 Put the roll of media on the media hanger 11 Push the label...

Page 80: ...uide so they just touch but do not restrict the edge of the roll 22 Before closing the printhead make sure that The labels are positioned against the inside guides The labels are taut and parallel wit...

Page 81: ...s run out Yes continue with the next step No unwind approximately 36 in 915 mm of backing from the rewind spindle Cut or tear it off at the spindle 2 Pull out the spindle hook 3 Slide the backing off...

Page 82: ...54 Bradyprinter THT X Plus II Series User Guide Print Modes Remove Backing from Rewind Spindle...

Page 83: ...inter THT X Plus II Series User Guide 55 CHAPTER 5 Data Ports This chapter describes the standard communication ports on the printer Contents Standard Ports 56 Parallel Port 56 Serial Port 58 USB 2 0...

Page 84: ...he parallel port the values selected must be the same as those used by the host equipment connected to the printer Port selection for status information is determined by the channel sending the reques...

Page 85: ...able 36 Pin Connectors Description 1 nStrobe HostClk 2 9 Data Bits 1 8 10 nACK PtrClk 11 Busy PtrBusy 12 PError ACKDataReq 13 Select Xflag 14 nAutoFd HostBusy 15 Not used 16 17 Ground 18 5 V at 750 mA...

Page 86: ...rinter Default settings are 9600 baud 8 data bits 1 stop bit no parity and XON XOFF Connect the serial data cable to the female DB 9 connector shown below on the back panel of the printer Use a DB 9 t...

Page 87: ...TXD Transmit data data output from printer 4 DTR Data terminal ready output from printer 5 SG Signal ground 6 DSR Data set ready input to printer 7 RTS Request to send output from printer 8 CTS Clear...

Page 88: ...r to any other DTE devices use a null modem cable Note Pin 9 is also available as a 5 VDC power source at 750 mA The maximum current draw may be limited by option configuration To enable this capabili...

Page 89: ...sed although the 5 VDC signal source would not be passed through the adapter This illustration shows the connections required for the DB 9 to DB 25 interface Male DB 9 Adapter Connector plugs into pri...

Page 90: ...a modem use a standard RS 232 straight through interface cable This illustration shows the connections required for this cable DTE Printer DCE Modem etc RXD receive data TXD transmit data DTR data ter...

Page 91: ...cable wiring for interconnecting the DB 9 to the interface adapter s DB 25 female connector Caution A qualified service technician must install a jumper on the printer s main logic board at JP1 pins 2...

Page 92: ...nd 1 0 compatible is available to connect your printer to the host equipment The industry standard USB cable has an A male connector on one end and a B male connector on the other end as shown in the...

Page 93: ...X Plus II Series User Guide 65 CHAPTER 6 Memory Cards This chapter describes the optional cards that can be used with the printer and gives instructions for installation Contents PCMCIA Card 66 Compa...

Page 94: ...or the printer The card is hot swappable it can be installed while the printer is on This illustration identifies the components used in this procedure Caution Observe proper electrostatic safety prec...

Page 95: ...d shield over the PCMCIA card and card slot The printer is ready to operate with the additional memory or font option To be sure that the card has successfully initialized print a configuration label...

Page 96: ...s a nonvolatile memory card that stores data even when the power to the printer is turned off A Type I compliant CompactFlash card holds extra memory or optional fonts for your printer This illustrati...

Page 97: ...rom the printer 5 Insert the CompactFlash card into the card slot on the upper portion of the option board Insert the card with the back unlabeled side of the card facing out The card can be inserted...

Page 98: ...ottom of the cover 8 Reconnect the printer AC power cord 9 Press and hold CANCEL while turning the printer On I The printer prints a configuration label 10 Check for the presence of additional memory...

Page 99: ...This appendix describes the function of the front panel Contents Overview 72 Enter Setup Mode 72 Leave Setup Mode 73 Password Protected Parameters 74 Default Password Value 75 Disable the Password Pro...

Page 100: ...uttons and lights see Front Panel on page 3 If you need to restore the printer to its factory default settings see FEED and PAUSE Self Test on page 127 Many printer settings may be controlled by your...

Page 101: ...ne PRINTER READY displays LCD Display Description PERMANENT Permanently saves the changes Values are stored in the printer even when power is turned off TEMPORARY Saves the changes until you change th...

Page 102: ...change a password protected parameter the printer displays ENTER PASSWORD Before you can change the parameter you must enter the four digit password After you have entered the password correctly you...

Page 103: ...be changed using the KP Define Password ZPL II instruction Disable the Password Protection Feature You can disable the password protection feature so that it no longer prompts you for a password by se...

Page 104: ...n of the printhead You may adjust the darkness for consistent high quality printing If printing is too light or if there are voids in printed areas you should increase the darkness If printing is too...

Page 105: ...tablishes the position of the labels over the tear off peel off bar after printing Each press of an oval adjusts the tear off position by four dot rows Press the right oval to increase value Press the...

Page 106: ...parameter tells the printer whether you are using media with a web gap space between labels notch or hole to indicate the separations between labels or if you are using media with a black mark printe...

Page 107: ...The default and range of acceptable values vary depending on what printer you have See General Specifications on page 133 for further information about the ranges available for your model MAXIMUM LENG...

Page 108: ...setting is listed on the LCD If you are prompted for a password enter your password using the instructions in Password Protected Parameters on page 74 2 Press NEXT SAVE to access the next early warnin...

Page 109: ...ess the right oval to print a label that lists the available fonts in the printer including standard printer fonts plus any optional fonts Fonts may be stored in RAM Flash memory font EPROMs or font c...

Page 110: ...left oval to select the A memory internal CompactFlash or the right oval to select B memory PCMCIA card If you are prompted for a password enter your password using the instructions in Password Protec...

Page 111: ...to select NO to cancel the request and return to the INIT FLASH MEM prompt Press the right oval to select YES and begin initialization When formatting is complete INIT FLASH MEM displays SENSOR PROFI...

Page 112: ...ia sensors 4 Leave the printhead open 5 Press the right oval to continue The REMOVE RIBBON prompt displays 6 Remove the ribbon 7 Close the printhead 8 Press the right oval to continue The message CALI...

Page 113: ...485 RS 485 multidrop BAUD Setting Baud The baud setting of the printer must match the baud setting of the host computer for accurate communications to take place Select the value that matches the one...

Page 114: ...protocol that matches the one being used by the host computer Press the right or left oval to display other choices Default XON XOFF Selections XON XOFF RTS CTS DTR DSR PROTOCOL Setting Protocol Proto...

Page 115: ...the interconnection between the printer and the host computer When DIAGNOSTICS is selected all data sent from the host computer to the printer is printed as straight ASCII characters with the hex val...

Page 116: ...x character to indicate the start of a ZPL ZPL II format instruction See the ZPL II Programming Guide Volume I for more information Note Do not use the same hex value for the control format and delimi...

Page 117: ...o display the choices Default Calibration Selections Feed Calibration Length and No Motion Feed feeds the labels to the first registration point Calibration determines the length of the label Length u...

Page 118: ...40 of the backfeed takes place after the label is removed or cut The remaining 60 takes place before the next label prints A value of BEFORE means that all backfeed takes place before the next label p...

Page 119: ...ontal positioning on the label Positive numbers adjust the printing to the left by the number of dots selected negative numbers shift printing to the right The displayed value represents dots 1 Press...

Page 120: ...ishes how many labels are printed between these internal tests 1 Press the left oval to move to the next digit position 2 Press the right oval to increase the value of the digit Default 0000 disables...

Page 121: ...printhead shipped with your printer Default Value 0500 Range 0500 to 2500 VERIFIER PORT Setting the Verifier Port The auxiliary port is used to determine how the printer reacts to the online verifier...

Page 122: ...label has been completed and positioned Not asserted during continuous printing modes Press the right or left oval to display other choices Default Off Selections Off mode 1 mode 2 mode 3 mode 4 START...

Page 123: ...pplicator Interface Connector To resynch the media to the top of the label in Error Mode press PAUSE to exit Pause Mode The ERROR light stops flashing and the Service Required signal is deactivated Th...

Page 124: ...Press the right or left oval to display other choices Default None Selections None 150 300 150 600 200 600 300 600 IDLE DISPLAY Idle Display This parameter selects the LCD options for the real time cl...

Page 125: ...s the left oval to move to the next digit position 2 Press the right oval to increase the value of the digit LANGUAGE Selecting the Display Language This parameter allows you to change the language us...

Page 126: ...PROTOCOLS IP Protocols If Dynamic was chosen in the previous parameter this selection determines the method s by which the PrintServer II receives the IP address from the server For more information s...

Page 127: ...y Press the right or left oval to display other choices Default Permanent user must set Selections Dynamic user may set but server can assign permanent DEFAULT GATEWAY Default Gateway This parameter a...

Page 128: ...100 Bradyprinter THT X Plus II Series User Guide Front Panel Controls Front Panel LCD...

Page 129: ...er regularly maintains print quality and may extend the life of the printer This appendix provides routine cleaning and maintenance procedures Contents Cleaning Schedule 102 Clean Exterior 103 Clean I...

Page 130: ...irect Thermal Print Mode After every roll of labels or 500 ft 150 m of fanfold labels Thermal Transfer Print Mode After every roll 1500 ft or 450 m of ribbon Platen roller Solvent Transmissive media s...

Page 131: ...cs For 200 and 300 dpi printers Clean after every roll 1500 feet or 450 m of thermal transfer ribbon or after every roll 500 feet or 150 m of direct thermal labels or when CLEAN HEAD NOW appears on th...

Page 132: ...elements are on the brown strip on the printhead Allow a few seconds for the solvent to evaporate 4 Rotate the platen roller and clean thoroughly with solvent and an applicator 5 Brush or vacuum any a...

Page 133: ...e on page 102 Ribbon and Label Available Sensor Locations The ribbon sensor and optional label available sensor are shown in the following illustration Note If print quality does not improve when you...

Page 134: ...us II Series User Guide Routine Maintenance Clean Interior Transmissive Media Sensor Locations Upper and lower transmissive media sensors are shown in the following illustrations 1 Upper media sensor...

Page 135: ...into the loop on the left side of the snap plate 2 Gently lift the left side of the snap plate 3 Insert a small blade screwdriver or similar tool into the loop on the right side of the snap plate 4 G...

Page 136: ...e loops to lock the snap plate into place Cutter If the cutter is not cutting the labels cleanly or if it jams with labels clean the cutter To clean the cutter complete these steps 1 Turn Off O the pr...

Page 137: ...se holder one is in circuit and the second is provided as a spare The end caps of the fuse must bear the certification mark of a known international safety organization To replace a faulty fuse comple...

Page 138: ...r entry module 4 Reconnect the power cord and turn the printer On I Important If you use the spare fuse be sure to order a replacement fuse from an authorized Brady distributor The spare fuse should b...

Page 139: ...quality communications and other errors that you might need to troubleshoot Contents Troubleshooting 112 LCD Error Messages 113 Print Quality Problems 118 Communications Problems 121 Printer Diagnosti...

Page 140: ...bels are not printing or advancing correctly review this checklist Are you using the correct type of labels Review the types of label in Types of Media on page 17 Review the label and ribbon loading i...

Page 141: ...ibbon is not loaded and that the printer is in Direct Thermal Print Mode See Selecting Print Method on page 78 Direct Thermal Mode Settings are incorrect Make sure the printer driver and software sett...

Page 142: ...the failed elements affect your printing application replace the printhead To override this error disable the head test count feature on the front panel by defaulting the value to 0000 Note For the BP...

Page 143: ...ng Print Method on page 78 Ensure that the printer driver and or software settings are correctly set if applicable HEAD TOO HOT The printhead is over temperature Printing automatically resumes when th...

Page 144: ...on An improperly connected printhead data or power cable can cause this error message The printhead can still be hot enough to cause severe burns Allow the printhead to cool The printhead is under tem...

Page 145: ...function shown on the second line of the error message Turn the printer off then back on to clear memory and try to print again If the error recurs there is insufficient memory for the label length d...

Page 146: ...e print speed to the lowest possible setting for your application via ZPL II the driver or the software See Adjusting Print Speed on page 77 The printer is set at an incorrect darkness level For optim...

Page 147: ...o the instructions in Printhead and Platen Roller on page 103 Caution The printhead is hot and can cause severe burns Allow the printhead to cool Caution Observe proper electrostatic safety precaution...

Page 148: ...See Load Ribbon on page 26 The darkness setting is incorrect Set the darkness to the lowest possible setting for good print quality See Adjusting Print Darkness on page 76 Incorrect printhead pressur...

Page 149: ...communication cable See Data Cable Requirements on page 16 for the requirements Using the front panel controls check the protocol setting It should be set to NONE See Setting Protocol on page 86 If a...

Page 150: ...nsure that ZPL is being used Check the communication settings on the computer Ensure that they match the printer settings The printer fails to calibrate or detect the top of the label The printer was...

Page 151: ...self tests produce sample printouts and provide specific information that help determine the operating conditions for the printer Each self test is enabled by pressing a specific front panel key or co...

Page 152: ...rent settings for the printer To perform the CANCEL Self Test complete these steps 1 Turn Off O the printer 2 Press and hold CANCEL while turning the power On I Hold CANCEL until the DATA light turns...

Page 153: ...hen PAUSE is pressed an additional 15 labels print The labels are like the one shown below While the printer is paused pressing CANCEL alters the self test When PAUSE is pressed 15 labels print at 6 i...

Page 154: ...f labels like the one below at various darkness settings higher and lower than the darkness value shown on the configuration label 3 Inspect the labels and determine which one has the best darkness se...

Page 155: ...and PAUSE while turning the power On I Hold FEED and PAUSE until the DATA light turns off No labels print at the end of this test Communications Diagnostics Test This test is controlled from the fron...

Page 156: ...128 Bradyprinter THT X Plus II Series User Guide Troubleshooting Printer Diagnostics...

Page 157: ...rint Modes 130 Zebra Programming Language ZPL II 130 Bar Codes 131 Agency Approvals for All Printers 132 Compliance for All Printers 132 General Specifications 133 Electrical Specifications 133 Enviro...

Page 158: ...Labels are produced in strips Peel Off Mode Labels are dispensed and peeled from the backing as needed Cutter Mode Labels are printed and individually cut Rewind Mode Labels are rewound internally Zeb...

Page 159: ...upon request Serialized fields In spec OCR A and OCR B UPC EAN User programmable password Bar Codes Types of bar codes include Bar code ratios 2 1 7 3 5 2 3 1 Codabar supports ratios of 2 1 up to 3 1...

Page 160: ...ency Approvals for All Printers Approvals include Binational UL 60950 3rd edition CSA CAN CSA C22 2 No 60950 00 3rd edition IEC 950 EN60950 EN55022 1998 Class B EN55024 1998 EN61000 3 2 3 Canadian ICE...

Page 161: ...ations for the printers by model number Dimensions BP THT 300 600X Plus II BP THT 360X Plus II Height 15 5 in 393 7 mm 15 5 in 393 7 mm Width 10 37 in 263 5 mm 13 15 in 334 4 mm Depth 19 5 in 495 3 mm...

Page 162: ...onmental Conditions for Operation and Storage Environment Mode Temperature Relative Humidity Operation Thermal Transfer 41 to 104 F 5 to 40 C 20 to 85 non condensing Direct Thermal 32 to 104 F 0 to 40...

Page 163: ...s mm 600 dots inch 24 dots mm 300 dots inch 12 dots mm Dot size width length 0 0033 0 0039 in 0 84 0 100 mm 0 0016 0 0016 in 0 042 0 042 mm 0 0033 0 0039 in 0 84 0 100 mm First dot location measured f...

Page 164: ...Specifications BP THT 300X Plus II BP THT 600X Plus II BP THT 360X Plus II Printhead resolution 300 dots inch 12 dots mm 600 dots inch 24 dots mm 300 dots inch 12 dots mm Ribbon width Minimum 0 79 in...

Page 165: ...tration and minimum label length are affected by label type and width ribbon type print speed and printer mode of operation Performance improves as these factors are optimized Brady recommends qualify...

Page 166: ...0 in 203 mm 8 0 in 203 mm Interlabel gap 0 079 in 2 mm 0 157 in 4 mm 0 118 in 3 mm 0 079 in 2 mm 0 157 in 4 mm 0 118 in 3 mm Maximum internal fanfold media pack size label backing L W H 8 0 5 5 4 5 in...

Page 167: ...length measuring parallel to label tag edge 0 12 in 3 mm 0 43 in 11 mm 0 12 in 3 mm 0 43 in 11 mm Mark width measuring to perpendicular label tag edge 0 43 in 11 mm Full media width 0 43 in 11 mm Ful...

Page 168: ...ors are optimized Brady recommends qualifying any application with thorough testing T Tear Off P Peel Off C Cutter R Rewind Minimum Maximum Preferred Specifications BP THT 360X Plus II Minimum label l...

Page 169: ...printer 1 in 25 4 mm Maximum internal fanfold media pack size label backing L W H 8 0 7 1 4 5 in 203 114 114 mm Ticket tag sensing notch L W 0 12 0 25 in 3 6 mm Ticket tag sensing hole diameter 0 125...

Page 170: ...tions BP THT 360X Plus II Mark length measuring parallel to label or tag edge 0 12 in 3 mm 0 43 in 11 mm Mark width measuring to perpendicular label or tag edge 0 43 in 11 mm Full media width Mark loc...

Page 171: ...e you begin setup 10 bitmap scaling factor 96 black mark media definition 17 setting sensor type 78 when to clean sensor 102 BP THT 300X Plus II black mark specifications 139 label specifications 137...

Page 172: ...media type 78 control prefix setting 88 creases on labels 120 create ribbon leader 26 customer support xx cutter cleaning 108 CUTTER JAMMED message 117 set up Cutter Mode 45 set up Rewind Mode with c...

Page 173: ...O HOT message 115 host handshake setting 86 I IBM Twinax or Coax option 15 idle display setting 96 image not sharp 119 images list 81 initialize Flash memory 83 initialize memory card 82 inspect the p...

Page 174: ...83 sensor sensitivity calibration 33 memory card installation CompactFlash card 68 PCMCIA card 66 modem connection 62 N network ID setting 87 non continuous media black mark 17 setting media type 78...

Page 175: ...aud 85 configuration label as baseline 31 control prefix 88 data bits 85 date 96 delimiter character 88 Early Warning 80 format convert 96 format prefix 88 head resistor 93 head test count 92 host han...

Page 176: ...7 Rewind Mode with Cutter option 50 rewind plate installation 48 rewind spindle 53 ribbon CHECK RIBBON light on 34 create ribbon leader 26 load 26 removal 30 RIBBON IN message 115 ribbon LED setting 9...

Page 177: ...eral 133 power cord 13 ribbon 136 standard data ports 56 standard features 130 start print signal setting 94 store the printer 11 subnet mask setting 99 support xx surface for the printer 12 T take la...

Page 178: ...rinter THT X Plus II Series User Guide W web media definition 18 setting sensor type 78 Web S setting 95 wireless card socket option 15 wrinkled ribbon 120 Z ZPL Programming Language features 130 ZPL...

Page 179: ......

Page 180: ...83 12 Manufacturer Part 13383LB 12 Rev 1 2004 Brady Worldwide Inc Brady Worldwide Identification Solutions 6555 West Good Hope Road P O Box 2131 Milwaukee WI 53201 2131 Telephone 1 800 537 8791 Facsim...

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