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4.5 Trouble shooting
If the device doesn’t work under the normal operating conditions, please review the following for your reference; if the
problem cannot be resolved, please contact customer service.
Problem
Cause
Solution
Device will not
power up
Cig Lighter plug charger is damaged
or the fuse is blown.
No power from vehicle Cig lighter
socket
1. Inspect Lighter Plug Charger for damage, if no damage check
if fuse is blown, replace fuse if needed.
2. If no power from vehicle cigarette lighter socket.
Inspect
the fuse and replace if needed
The power harness is disconnect or
not connected properly
1. Check the power harness IGN ACC
（
red
）
and Ground
（
black
）
connections.
2. Confirm proper connection with a volt meter. Confirm
connection of cable to the device.
System failure
Press the power button for about 10 seconds to reset and
restart the device
Screen not
responding or
frozen
System failure
1. With a paper clip or pin, momentarily press the reset button
of the back of device to reboot the operating system.
2. Press the power button for about 10 seconds to reset and
restart the device.
With ignition on
the device will
not turn on
automatically
car charger is damaged or
insufficient power(cell selection)
1. First check-out car charger, if no damage using the car
charger to supply power to battery of device
2. The battery has been damaged, need to replace the battery
The power line BATT+/ACC
connect error
Check whether power line BATT+/ACC wiring connection
accurately and successfully connect
Video freeze on
HD
TF card read-write speed too slow Please use a TF card Class 6 or above
No voice when
playback
“Vid Voice” is set to “off”
Open “Settings” Set “Vid Voice” to “on”
The system volume is too low
Increasing the system volume
Cannot record
video
No TF card
Insert the TF card
Unable to loop
video
Too many video files locked
Delete the video files you don’t need
Screen is too dark Brightness is set low
Adjust brightness in settings
