16 - Owner's Guide
Care and Maintenance
Troubleshooting
If you experience problems while using this product, try the following solutions. If you still cannot solve
the problem, seek online help at
www.Bose.com/livesound
. If you cannot find answers to your questions
there, please call the Bose Product and Technical Support Team directly at (877) 335-2673.
Problem
What to do
System is plugged
in, power switch is
on, but power LED
is off
• Make sure you have power at the AC outlet. Try operating a lamp or other
equipment from the same AC outlet or test the outlet using an AC outlet tester.
Power LED is on
(blue), but no sound
• Make sure your instrument is plugged into the signal input.
• Make sure the volume control is turned up on your source.
• Make sure the volume control is turned up on the S1 Pro.
• Make sure your Signal/Clip indicator is lit.
• Plug your instrument into a different amplifier to make sure the source is
working.
Power LED is red
• Please call Product and Technical Support at (877) 335-2673.
With nothing
plugged into the
S1 Pro, a slight hum
or buzz is heard
• Using an AC outlet tester, test the AC outlet the S1 Pro is plugged into for
reversed or open (hot, neutral, and/or ground) contacts.
• If using an extension cord, plug the S1 Pro directly into the outlet.
Instrument or audio
source sounds
distorted
• Turn volume down on the source; if your audio source volume cannot be
adjusted, "input pads" are available from your preferred instrument retailer.
• Try a different source or instrument.
Microphone is
encountering
feedback
• Turn volume down.
• Orient the microphone so that it is not pointing directly at the loudspeaker.
• Try a different microphone.
• Try a different position for the loudspeaker and/or vocalist on stage.
• Increase the distance from the loudspeaker to the microphone.
• If using a vocal effects processor, make sure it is not contributing to the
feedback problem.
Paired
Bluetooth
®
device will not
connect to the
speaker
• If your device requires a passcode, make sure the one you entered is correct.
• Make sure
Bluetooth
functionality is turned on or enabled on your source device.
• Your
Bluetooth
device may be out of range; try moving it closer to the speaker.
• If possible, turn off all other nearby
Bluetooth
devices or disable their
Bluetooth
functionality.
• Clear the speaker memory or pair to new device by pressing and holding the
Bluetooth
button for ten seconds. Pair the
Bluetooth
device and the speaker
again.
• Turn the power off and back on; then try re-pairing your device.
Excessive hum
when daisy-chaining
multiple units
• Make sure you're using a ¼" TRS cable; do not use a ¼" TS (guitar) cable.
