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TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the soundbar:
• Make sure the soundbar is connected to a live AC (mains) outlet.
• Secure all cables.
• Check the state of the soundbar (see page 36).
• Download the Bose Music app and run available software updates.
• Place the soundbar according to the placement guidelines (see page 15).
• Move the soundbar within the recommended range of your mobile device for
proper operation.
• Make sure the soundbar is at least 1 – 3 ft (0.3 – 0.9 m) away from
wireless equipment.
• Check that any Wi-Fi access points are placed up to 8 – 10 ft (2.4 – 3.0 m) away
from the soundbar, optional bass module, and optional surround speakers.
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
SYMPTOM
SOLUTION
No HDMI eARC port
on your TV
Use your TV’s HDMI ARC port.
If your TV doesn’t have an HDMI ARC port, use the optical cable to
connect the soundbar to your TV.
No HDMI eARC, HDMI
ARC, or optical port
on your TV
If your TV is connected to a cable or satellite box, connect the HMDI
cable from the soundbar to the cable or satellite box.
Connect to your TV using an audio converter and separate audio
cable, such as a coaxial, 3.5 mm or analog audio cable (not
provided). The type of converter and cable you need depends on
the audio output ports available on your TV.
Soundbar doesn’t
power on
Plug the power cord into a different AC (mains) outlet.
Use the remote control to power on the soundbar (see page 21).
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds, and plug them firmly into a
live AC (mains) outlet.
