en
Troubleshooting
56
Fault
Cause
troubleshooting
The water is not draining.
Drain pipe or water drain
hose is caught or jammed.
▶
Ensure that the drain pipe and wa-
ter drain hose are not kinked or
trapped.
Drain pump is blocked.
▶
– – – is activated.
▶
Continue the programme by select-
ing
Spin
or
Drain
and pressing
Start / Reload
.
the programme status is Rinse
Hold", Page 44
The water outlet hose is con-
nected too high.
▶
Install the water outlet hose at a
maximum height of 1 metre.
Detergent dosage is too
high.
▶
Immediate measure: Mix one table-
spoon of fabric softener with 0.5
litres of water and pour the mixture
into the left-hand compartment (not
for outdoor clothing, sportswear or
items stuffed with down).
▶
Reduce the amount of detergent for
the next washing cycle with the
same load.
Unapproved extension in-
stalled on the water drain
hose.
▶
Remove any unapproved exten-
sions from the water hose. Connect-
ing the appliance
Water is not flowing in. De-
tergent is not being dis-
pensed.
You have not pressed
Start /
Reload
.
▶
Press
Start / Reload
.
The filter in the water inflow
is blocked.
▶
"Clean the water inflow filter"
The tap is turned off.
▶
Turn on the tap.
The water inlet hose is
kinked or jammed.
▶
Ensure that the water inlet hose is
not kinked or jammed.
The spin cycle runs several
times.
The unbalanced load detec-
tion system eliminates an im-
balance by repeatedly redis-
tributing the laundry.
▶
Not a fault – no action required.
Note:
When loading, where possible,
place large and small items of laundry
together in the drum. Different sized
items of laundry distribute themselves
better during the spin cycle.
Summary of Contents for WIW28501GB
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