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Faults and what to do about them.       

en

55

3

 Faults and what to do 

about them. 

Faults and what to do about them.

Emergency release

E.g. in the event of a power cut
The programme continues when the 

power supply is restored. 

However, if the laundry has to be 

removed, the washing machine door 

can be opened as follows:

:

Warning

Risk of scalding!

When you are washing at high 

temperatures, there is a risk of scalding 

if you come into contact with hot water 

and laundry. 

If possible, leave it to cool down first.

:

Warning

Risk of injury!

You may injure your hands if you reach 

into the drum while it is turning.

Do not reach into the drum when it is 

turning. 

Wait until the drum has stopped turning.

Caution!

Water damage

Any escaping water may cause water 

damage.

Do not open the door if water can be 

seen through the glass.

1.

Switch off the appliance. Pull out the 

mains plug.

2.

Drain the water

~

 Page 53

3.

Pull the emergency release 

downwards with a tool and release.

The door can then be opened.

Summary of Contents for WAW28640AU

Page 1: ...en Instruction Manual and Installation Instructions Washing machine WAW28640AU ...

Page 2: ...perating and installation instructions describe different models any differences will be pointed out at the relevant points in the text Read these operating and installation instructions before switching on the washing machine Display rules Warning This combination of symbol and signal word indicates a possibly dangerous situation Not heeding the warning can cause death or injuries Caution This si...

Page 3: ...iance 25 Washing machine 25 Control panel 26 Display panel 27 Z Laundry 29 Prepare the laundry 29 Sorting laundry 29 C Detergent 30 Correct selection of detergent 30 Saving energy and detergent 30 Overview of programmes 31 Programmes on the programme selector 31 Starching 37 Dyeing bleaching 37 Soaking 37 0 Programme default settings 38 Temperature 38 Spin speed 38 Finished in 38 i DOS settings 39...

Page 4: ... 50 Unbalanced load detection system 50 AquaSensor 50 2 Cleaning and maintenance 51 Machine housing control panel 51 Drum 51 Descaling 51 i DOS detergent draw and its housing 52 The drain pump is blocked emergency draining 53 The drain hose at the siphon is blocked 54 Filter in the water supply blocked 54 3 Faults and what to do about them 55 Emergency release 55 Information on the display panel 5...

Page 5: ...is outside of the scope of its intended application and is forbidden This appliance is suitable for operation with mains water and commercially available detergents and care products must be suitable for use in washing machines This appliance is intended for use up to a maximum height of 4000 metres above sea level Before you switch on the appliance Check that there is no visible damage to the app...

Page 6: ... by persons with a lack of experience or knowledge as long as they are supervised or have received instruction on how to use the appliance safely and they have understood the potential risks of using the appliance Children must not play with this appliance Do not allow children to clean or maintain this appliance unsupervised Keep children under 3 years and pets away from this appliance Do not lea...

Page 7: ...e skin irritation Rinse eyes skin thoroughly if they it come s into contact with detergents or care products Keep detergents and care products out of the reach of children Installation Warning Risk of electric shock fire material damage damage to the appliance If the appliance is not installed properly this may lead to a dangerous situation Ensure the following The mains voltage on your power sock...

Page 8: ...d must not come into contact with any heat sources Warning Risk of fire material damage damage to the appliance The use of extension cords or power strips may result in fire due to overheating or short circuiting Connect the appliance directly to an earthed socket that has been correctly installed Do not use extension cords power strips or multi way couplers Warning Risk of injury material damage ...

Page 9: ...eed 1000 kPa 10 bar Materialdamage damagetotheappliance If the water hoses are altered or damaged this may result in material damage or damage to the appliance The water hoses must not be kinked crushed altered or severed Materialdamage damagetotheappliance The use of hoses supplied by other brands to connect to the water supply may result in material damage or damage to the appliance Use the hose...

Page 10: ...eight on the appliance door when it is open Riskofinjury If you climb onto the appliance the worktop may break which may result in injury Do not climb onto the appliance Riskofinjury If you reach into the drum while it is still rotating you risk injuring your hands Wait until the drum has stopped rotating Warning Risk of scalding When washing at high temperatures there is a risk of scalding if you...

Page 11: ... with live components Therefore please note Switch off the appliance Disconnect the appliance from the power supply pull out the plug Never take hold of the mains plug with wet hands When removing the mains plug from the socket always take hold of the plug itself and never the mains cable otherwise this may damage the mains cable Do not make any technical modifications to the appliance or its feat...

Page 12: ...re parts and accessories only Caution Material damage damage to the appliance Cleaning agents and agents for pretreating laundry e g stain removers prewash sprays etc may cause damage if they come into contact with the surfaces of the appliance Therefore please note Do not allow these agents to come into contact with the surfaces of the appliance Clean the appliance with nothing but water and a so...

Page 13: ...s you to compare the consumption levels of the different programmes when choosing your programme settings and decide on an energy and water saving programme setting Energy saving mode The display panel lighting goes out after a few minutes and the A button flashes Press any button to activate the lighting Energy saving mode is not activated if a programme is running Automatic switch off If the app...

Page 14: ...required to connect the water drain hose to a siphon Useful tools Spirit level for aligning Spanner with WAF13 for loosening the transport braces and WAF17 for aligning the appliance feet 3 Mains cable 0 Bag Installation and operating instructions Customer services location directory Warranty Cover caps for openings after the transport braces have been removed Adaptor with sealing washer from 21 m...

Page 15: ...ure To prevent leaks and water damage you must follow the instructions in this section Notes In addition to the safety information listed here the local water and electricity supplier may have special requirements If in doubt have the appliance connected by a specialist Installation surface Note The washing machine be stable so that it does not move around The installation surface must be firm and...

Page 16: ...cks are not removed the drum for example may become damaged when the machine is operated Before using the appliance for the first time make sure that you completely remove all four transport locks Keep the locks in a safe place To prevent transport damage from occurring if the appliance is moved at a later date you must refit the transport locks before transporting the appliance Note Keep the scre...

Page 17: ...re available from specialist dealers customer services Extension for Aqua Stop and cold water supply hose approx 2 50 m order no WM Z2380 WZ 10130 CZ 11350 Z 7070X0 A longer supply hose approx 2 20 m for standard models individual component number for customer services 00353925 PD FP a FP a FP a FP a FP PD FP a FP a FP ...

Page 18: ...ten the screw connections by hand If the screw connections are tightened too much with a tool pliers the thread may become damaged When connecting to a 21 mm tap first fit an adapter with a sealing washer from 21 mm to 26 4 mm supplied depending on the model Optimum water pressure in the supply network At least 100 kPa 1 bar Maximum 1000 kPa 10 bar When the tap is open the water flow rate is at le...

Page 19: ...lip out Caution Damage to the appliance fabrics If the end of the drain hose is immersed in the drained water water may be sucked back into the appliance and may damage the appliance fabrics Make sure that The plug does not block drainage from the washbasin The end of the drain hose is not immersed in the drained water The water drains away quickly enough Note Do not kink the water drain hose or p...

Page 20: ... turning it in a clockwise direction 2 Check the alignment of the washing machine with a spirit level and adjust it if necessary Change the height by turning the appliance feet All four appliance feet must stand firmly on the ground 3 The lock nuts on all four appliance feet must be screwed tightly against the housing using a suitable WAF17 spanner In doing so hold the foot tight and do not adjust...

Page 21: ...he mains plug fits the socket The cable cross section is adequate The earthing system is properly installed The mains cable is only replaced by a qualified electrician if this is necessary Replacement mains cables are available from customer services No multiple plugs couplings or extension cables are used If an earth leakage circuit breaker is used only a type which displays the z symbol is used ...

Page 22: ... protective film from the control panel 4 Plug into the mains 5 Turn on the tap Run the programme without laundry 1 Switch on the appliance 2 Close the door do not load any laundry 3 Set the Drum Clean 90 C programme 4 Open the detergent drawer 5 Pour approx 1 litre of water into compartment v u 6 Pour standard washing powder into compartment v uII Note To prevent foaming only use half of the amou...

Page 23: ...onnect the washing machine from the mains 4 Drain any residual water Page 53 cleaning and maintenance drain pump blocked emergency draining 5 Remove the hoses 6 Empty the dispensers Page 52 Fitting the transportation securing means 1 Remove the covers and keep them in a safe place If required use a screwdriver 2 Insert all four sleeves Clip the mains cable securely in the holders Insert the transp...

Page 24: ...Cottons 2 FODFN Sort the laundry Observe the maximum load depending on the model on the display panel Load the laundry Close the door 3 If necessary change the default programme settings and or select additional settings Start the programme 4 End of the programme Open the door and remove the laundry To switch off press the button Turn off the tap for models without Aqua Stop ...

Page 25: ...the appliance en 25 Getting to know the appliance Gettingtoknowtheappliance Washing machine 6 7 Detergent drawer Page 42 0 Operating display panel 8 Door with door handle 9S Open the door 9T Close the door Service flap ...

Page 26: ...mme settings Page 40 SpeedPerfect EcoPerfect Prewash Rinse Plus Easy Iron H Changing the default programme settings Page 38 Temperature Spin speed Spin Finished in time P Child lock 3 sec E to prevent the set functions from being changed accidentally Press and hold the Finished in and button at the same time for approx 3 seconds to activate this function Page 43 X A button for Starting a programme...

Page 27: ...e minimum level filling Page 45 0 Temperature in C Ž 90 Ž cold 8 Spin speed in rpm 0 1600 Max spin speed depending on the selected programme and model 0 no spin cycle draining only Page 38 Rinse Stop Page 38 Finished in time e g 2 30 Programme duration depends on the programme selection in h min hours minutes Preselection of end time 1 24 h Programme ends after h h hours Base dosing quantity ml 10...

Page 28: ...ine door ÿ lights up The washing machine door can be opened ÿ flashes When the programme has started The washing machine door is not closed properly Tap r lights up Tap not turned on no water pressure r flashes Water pressure too low may increase the programme duration Childproof lock Page 43 E lights up Childproof lock activated E flashes Childproof lock activated programme selector adjusted Foam...

Page 29: ... items separately Wash new coloured items separately the first time you wash them Soiling Wash laundry with the same level of soiling together Some examples of soiling levels can be found on Page 30 Light Do not prewash select the SpeedPerfect setting if necessary Normal Heavy Load less laundry select a programme with prewash Stains Remove pretreat stains while they are fresh Firstly dab with soap...

Page 30: ...ilk or viscose Programme Delicate Silk cold max 40 C Detergent for woollens Suitable for wool Wool programme cold max 40 C Saving energy and detergent For light and normal soiling you can save energy lower washing temperature and detergent Note When measuring the amount of all detergents additives care products and cleaning agents please always check the manufacturer s instructions and information...

Page 31: ...at resistant fabrics made of cotton or linen Notes In the EcoPerfect setting the washing temperature is lower than the selected temperature If you would like to set a particular washing temperature use the programme without the EcoPerfect setting or if necessary set a higher temperature The SpeedPerfect setting is suitable as a short programme for lightly soiled laundry Max 9 kg 5 kg Ž 90 C 400 16...

Page 32: ...ric softener è W Wool Hand or machine washable fabrics that are made of wool or contain wool particularly gentle wash programme to prevent laundry from shrinking with longer pauses in the programme during which the items rest in the water Notes Wool is of animal origin e g Angora alpaca llama sheep Use a detergent that is suitable for machine washing wool Max 2 kg Ž 40 C 0 800 rpm Detergent fabric...

Page 33: ...gned for woollens or delicates 0 kg Ž 40 90 C 1200 rpm Detergent fabric softener SuperQuick 15 30 Extra short programme of approx 15 30 minutes suitable for small items of lightly soiled laundry Note The SuperQuick 15 programme is run for the SpeedPerfect setting max 2 3 5 kg Ž 40 C 1200 rpm EcoPerfect SpeedPerfect Detergent è fabric softener è SuperQuick 15 Extra short programme of approx 15 minu...

Page 34: ... membrane coated weatherproof and outdoor clothing or water resistant fabrics 1 Select a programme 2 Add special detergent for outdoor clothing to compartment v u 3 Press the A button The programme stops before the last rinse cycle 4 Add a waterproofing agent max 170 ml to compartment v u 5 Press the A button After treat the laundry in accordance with the manufacturer s instructions Notes Use a sp...

Page 35: ...00 rpm EcoPerfect SpeedPerfect Prewash Rinse Plus Easy Iron Detergent fabric softener Night wash Especially quiet programme for washing during the night suitable for cotton linen synthetic and blended fabrics Notes Final buzzer deactivated Reduced final spin speed set by default and shorter washing time Max 4 kg Ž 40 C 0 1200 rpm EcoPerfect SpeedPerfect Prewash Rinse Plus Easy Iron Detergent è fab...

Page 36: ...e of soiling and the type of fabric are automatically detected and the washing sequence and intelligent dosage are adjusted accordingly Max 6 kg 60 C 1400 rpm Detergent è fabric softener è Shirts Non iron shirts or blouses made of cotton linen synthetic fibres or blended fabrics Notes Shirts blouses are only given a short spin on the Easy Iron setting Hang them up to dry while still dripping wet S...

Page 37: ...facturer s instructions Do not use the washing machine to bleach clothes Soaking 1 Switch on the appliance 2 Select the Cottons 30 C programme 3 Use i DOS to dose your detergent or add it to compartment v u in accordance with the manufacturer s instructions 4 Press the A button The programme starts 5 After approx 10 minutes press the A button to pause the programme 6 Leave the laundry to soak for ...

Page 38: ... The maximum speed that can be set depends on the model and programme that has been selected Finished in Before starting the programme you can preselect the programme end Ready in time in hourly increments h hour up to a maximum of 24 hours To do this 1 Select a programme The programme duration is displayed for the selected programme e g 2 30 hours minutes 2 Press the Finished in button repeatedly...

Page 39: ...l of softness i DOS w for detergent Dosage strengths You can change the settings for automatic detergent dosage before the programme starts You can find information on degrees of soiling on Page 30 i DOS i for fabric softener Dosage strengths Depending on what stage the programme is in you can change the settings for automatic detergent dosage ª High heavy soiling and staining Medium average soili...

Page 40: ...g a washing result that is consistent with the selected programme without the EcoPerfect setting Prewash For heavily soiled laundry Notes If intelligent dosage is selected the detergent will be dispensed automatically for the prewash and the main wash Set the i DOS dosage to medium to prevent overdosing If dosing manually allocate detergent to the prewash and the main wash Place detergent for the ...

Page 41: ...he duration of the programme alternately The indicator light for the i DOS settings if intelligent dosage has been selected Information on water and energy consumption In appliances with a drum light The drum is lit after switching on the appliance after opening and closing the door and after starting the programme The light switches off automatically Placing laundry into the drum Warning Danger o...

Page 42: ...t settings for each washing cycle or change them To do this repeatedly press the corresponding button until the required setting is displayed Note Pressing and holding the buttons automatically runs through the setting values until the last one Then press the button again and you will be able to change the setting values again The settings are activated without needing to be confirmed Notes The i ...

Page 43: ...e time for approx three seconds The E symbol is appears in the display panel E lights up The childproof lock is active E flashes briefly The childproof lock is active and the programme selector was turned or a button was pressed Note The childproof lock remains active even once the washing machine has been switched off Before selecting the next programme deactivate the childproof lock Adding laund...

Page 44: ...n speed or setting the programme selector to Drain and then pressing the A button Programme end 0 and ÿ appear in the display panel The A button indicator lamp is off Removing laundry switching off the appliance 1 Open the door and remove the laundry 2 Press the button The appliance is switched off 3 Turn off the tap Note Not required for Aqua Stop models Notes Do not leave any items of laundry in...

Page 45: ... liquid products that the manufacturer recommends adding to the detergent drawer Do not mix different liquid detergents If changing your liquid detergent type manufacturer etc empty the dispenser completely and clean it Page 52 Do not use products containing solvents caustic agents or volatile substances e g bleach Do not mix detergent and fabric softener Do not use products that have expired or a...

Page 46: ...age can be used Overview of programmes Page 31 The dosage strength has been preset to low lightly soiled laundry for detergent w and to medium medium level of softness for fabric softener i It can be changed for each programme Page 39 In addition to intelligent dosage cleaning aids e g stain remover can be added manually to compartment v u if necessary Page 48 Note The selection on off and the sel...

Page 47: ...w soft you would like your laundry to be Changing one basic dosage affects all three dosage quantities in the same way Notes Reduce the basic dosage if using a very concentrated detergent If large amounts of foam are repeatedly created during washing please check your basic dosage and dosage quantity settings Certain types of liquid detergent can also create excessive amounts of foam If your basic...

Page 48: ...ndry e g stain removers prewash sprays etc may cause damage if they come into contact with the surfaces of the washing machine Do not allow these agents to come into contact with the surfaces of the washing machine If necessary immediately wipe away spray residue and other residues droplets with a damp cloth Notes When dosing all detergents cleaning aids and cleaning agents always follow the manuf...

Page 49: ...s in the display panel You can now change the settings Changing the signal volume Use the Finished in or button to change the following settings at the corresponding programme selector positions 2 The volume of the information signals and or 3 The volume of the button signals Exit setting mode or Selecting deselecting the appliance automatic switch off With the programme selector in position 4 pre...

Page 50: ...tribution of the laundry by repeatedly starting and stopping drum spinning If the laundry is extremely unevenly distributed the speed is reduced or the spin cycle is not performed for safety reasons Note Place large and small items of laundry evenly in the drum Page 41 Page 57 AquaSensor depending on the model During the rinse cycle the AquaSensor checks the degree of turbidity turbidity is caused...

Page 51: ...ns Notes Ensure the room in which the washing machine is set up is well ventilated Leave the door and detergent dispenser tray open slightly when the washing machine is not in use Occasionally run a wash using the Cottons 60 C programme and powder detergent Machine housing control panel Wipe the housing and the control panel with a soft damp cloth Remove the detergent residue immediately Do not cl...

Page 52: ...g plugs and empty the contents into a suitable container d Then push the sealing plugs back in completely 2 Cleaning the dispensers detergent drawer The detergent drawer can be removed completely to allow you to clean to dispensers after you have emptied them a Empty the dispensers before removing the drawer Note Only put the drawer handle back on after you have finished cleaning b Pull out the dr...

Page 53: ... Warning Risk of scalding When you wash at high temperatures the water gets very hot If you come into contact with the hot water you may be scalded Allow the water to cool down 1 Turn off the water tap so that no more water can flow in and has to be drained via the drain pump 2 Switch off the appliance Pull out the mains plug 3 Open and remove the service flap 4 Take the drain hose out of the reta...

Page 54: ...attach the drain hose and secure the connection point using the hose clamp Filter in the water supply blocked First reduce the water pressure in the supply hose 1 Turn off the tap 2 Select any programme except Rinse Spin Empty 3 Press the A button Allow the programme to run for approximately 40 seconds 4 Press the button The appliance is switched off 5 Pull out the mains plug Then clean the filter...

Page 55: ...isk of scalding if you come into contact with hot water and laundry If possible leave it to cool down first Warning Risk of injury You may injure your hands if you reach into the drum while it is turning Do not reach into the drum when it is turning Wait until the drum has stopped turning Caution Water damage Any escaping water may cause water damage Do not open the door if water can be seen throu...

Page 56: ...e drain pump is blocked Clean the drain pump Page 53 The drain hose drain pipe is blocked Clean the drain hose at the siphon Page 54 E 23 There is water in the base trough the appliance is leaking Turn off the tap Call customer services Page 59 E The childproof lock is activated deactivate it Page 43 Å lights up Too much foam has been detected and an additional wash cycle has been activated Add le...

Page 57: ...Stop no final spin Page 44 Can the door only be opened by the emergency release Page 55 The programme will not start Have you pressed the A button or selected Finished in time Is the door closed Is the E childproof lock activated Deactivate it If ù flashes the detergent drawer has not been pushed in completely Push the detergent drawer in correctly The drum briefly jerks or judders after the progr...

Page 58: ...to compartment v u not suitable for outdoor clothing sportswear or items stuffed with down Use less detergent in the next washing cycle Repeated intensive foaming Check your basic dosage and dosage strength settings If required use a different liquid detergent Detergent fabric softener drips off the seal and collects on the door or in the seal fold There is too much detergent fabric softener in th...

Page 59: ... the opened service flap and on the rear of the appliance Trust the expertise of the manufacturer Contact us for assistance By doing so you will ensure that the repairs are carried out by trained service personnel using genuine spare parts P and ÿ appear in the display panel when the cycle is paused The door is unlocked It is possible to add laundry If you cannot rectify a fault yourself after swi...

Page 60: ...0 l 3 h Easy Care 40 C 4 kg 0 80 kWh 65 l 2 h Mix 40 C 4 kg 0 60 kWh 45 l 1 h Delicates Silk 30 C 2 kg 0 25 kWh 35 l _ h Wool 30 C 2 kg 0 20 kWh 36 l _ h Values determined according IEC60456 2010 Program setting with maximum spin speed for testing according to AS NZS 2040 2 and AS NZS 6400 Observed values may deviate from the indicated values due to influence of water pressure hardness and inlet t...

Page 61: ... 600 x 590 mm height x width x depth Weight 70 85 kg depending on model Mains connection Mains voltage 220 240 V 50 Hz Nominal current 10 A Nominal power 1900 2300 W Water pressure 100 1000 kPa 1 10 bar Power consumption when switched off 0 12 W Power consumption when left on 0 43 W ...

Page 62: ...2g kg Add the dry powder detergent into main wash dispenser before start After detergent is flushed in add the PBIS solution and anti sudsing agent as soon as possible Age of test loads The average age of test load around 10 20 times is recommended to replicate normal use Loading Procedure The items are loaded into the drum by circle first then by layers according to the table and picture below ev...

Page 63: ...s valid for the service life of the appliance 3 It is a prerequisite of all warranty claims that the appliance with Aqua Stop must have been installed and connected correctly in accordance with our instructions this also includes a correctly fitted Aqua Stop extension genuine accessories Our warranty does not cover defective feed lines or fittings leading to the Aqua Stop connection at the tap 4 A...

Page 64: ...001294394 9704 You can find the contact information for all countries in the attached after sales service directory 7 Advice and repair order in the event of faults GB 0344 892 8979 Calls charged at local or mobile rate IE 01450 2655 0 03 per minute at peak Off peak 0 0088 per minute ...

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