Faults and what to do about them
en
43
Faults and what to do about them
Faults
Cause/Remedy
Water is leaking from
the machine.
■
Attach the drain hose correctly or replace it.
■
Tighten the screw connection of the drain hose.
The machine is not filling
with water.
Detergent is not being
dispensed.
■
Have you pressed the
A
Start/Reload button?
■
Is the tap turned on?
■
Could the filter be clogged? Clean the filter
Note:
If an additional water filter has been installed (depending on the
model), check for contaminants and clean if required
~
separate installa-
tion and cleaning instruction for water filter.
■
Is the supply hose kinked or trapped?
The door cannot be
opened.
■
The safety function is activated. Stop the program?
■
Is the
E
childproof lock activated? Deactivate.
■
Is “- - - -” selected (Rinse Stop = no final drain)?
■
Can the door only be opened by the emergency release?
The program will not
start.
■
Have you pressed the
A
Start/Reload or
ñ
Finished In
button?
■
Is the door closed?
■
Is the
E
childproof lock activated? Deactivate.
The drum briefly jerks or
judders after the pro-
gram has started.
Not a fault – the internal motor test may cause the drum to jerk or judder briefly
when the wash program starts.
The water is not drain-
ing.
■
Is “- - - -” selected (Rinse Stop = no final drain)?
■
■
Clean the drain pipe and/or the drain hose.
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not sat-
isfactory.
Laundry is wet/too
damp.
■
Not a fault – the unbalanced load detection system has interrupted the spin
cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
■
Anti-crease (depending on the model) selected?
■
Is the selected speed too low?
The spin cycle runs sev-
eral times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
The program is taking
longer than usual.
■
Not a fault – the unbalanced load detection system is adjusting an imbal-
ance by repeatedly distributing the laundry.
■
Not a fault – the foam detection is system active – a rinse cycle has been
switched on.
The length of the pro-
gram changes during
the wash cycle.
Not a fault – the program sequence is optimised for the specific washing pro-
cess. This may change the length of the program shown in the display panel.
Residual water in the
care-product compart-
ment
i
.
■
Not a fault – the effect of the care product is not affected.
■
Clean the insert if necessary.
