Bosch WAN2821XZA Page 51 User Manual Download

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Troubleshooting

Fault

Cause and troubleshooting

The appliance is not
working.

▶

Check the circuit breaker in the fuse box.

There has been a power cut.

▶

Check whether the lighting in your kitchen or other
appliances are working.

The programme does
not start.

You have not pressed

Start/Reload

▶

Press

Start/Reload

Door is not closed.

Close the door.

Press

Start/Reload

to start the programme.

Childproof lock is activated.

▶

→

"Deactivating the childproof lock", Page 40

Finish In

is activated.

▶

Check whether

Finish In

is activated.

→

"Buttons", Page 22

Laundry is caught in the door.

Open the door again.

Remove any trapped laundry.

Close the door.

Press

Start/Reload

to start the programme.

The door cannot
be opened.

– –– is activated.

▶

Continue the programme by selecting ⁠

Spin

⁠

Drain

and pressing

Start/Reload

→

"Resuming the programme when the programme

status is Rinse Hold", Page 39

The temperature is too high.

▶

Wait until the temperature has dropped.

▶

→

"Cancelling the programme", Page 38

Water level is too high.

▶

Start the

⁠

Drain

programme.

Power failure.

▶

Open the door using the emergency release.
→

"Emergency release", Page 57

The water is not drain-
ing.

Drain pipe or water outlet hose is blocked.

▶

Clean the drain pipe and the water outlet hose.

Drain pipe or water drain hose is caught or jammed.

▶

Ensure that the drain pipe and water drain hose are
not kinked or trapped.

Drain pump is blocked.

▶

→

"Cleaning the drain pump", Page 44

Summary of Contents for WAN2821XZA

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAN2821XZA en User manual and installation instructions ...

Page 2: ...ols 19 6 Display 20 7 Buttons 22 8 Programmes 24 9 Accessories 31 10 Before using for the first time 31 10 1 Starting an empty washing cycle 31 11 Laundry 32 11 1 Preparing the laundry 32 11 2 Sorting laundry 33 11 3 Degrees of soiling 33 11 4 Care symbols on the care labels 34 12 Detergents and care products 34 12 1 Detergent recommendation 34 12 2 Detergent dosage 35 13 Basic operation 36 13 1 S...

Page 3: ...ning the detergent drawer 42 16 4 Descaling 43 16 5 Cleaning the drain pump 44 16 6 Cleaning the water outlet hose at the siphon 46 16 7 Clean the water inlet filters 47 17 Troubleshooting 49 18 Transportation storage and disposal 57 18 1 Removing the appliance 57 18 2 Inserting the transit bolts 57 18 3 Using the appliance again 58 18 4 Disposing of old appliance 58 19 Customer Service 59 19 1 Pr...

Page 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Page 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...he appliance Do not stand on or climb onto the appliance The appliance may tip over if you sit on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of burns When washing...

Page 9: ...gerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam o...

Page 10: ...ting elements such as adapters exten sions valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar a...

Page 11: ...ion from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At low temperatures the appliance consumes less energy For light to normal soiling lower temperatures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in a tumble dryer afterwards a The drier the laundry the shorter the programme...

Page 12: ... material damage Page 10 sections to ensure that you use the appliance safely ATTENTION Objects remaining in the drum that are not designed for operation with the appliance may cause material damage and damage to the appli ance Remove these objects along with all supplied accessories from the drum before starting the appliance 1 Remove any packaging and pro tective covers completely from the appli...

Page 13: ...information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely WARNING Risk of electric shock The appliance contains live parts Touching live parts is dangerous Do not operate the appliance without a cover cap WARNING Risk of injury When using the appliance on a base the appliance may tip over Always secure the feet of the appli ance to...

Page 14: ... a wooden joist floor Place the appli ance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at least 30 mm thick In a kitchen unit A niche width of 60 cm is re quired Only install the appliance un derneath a continuous worktop that is securely con nected to adja cent cabinets Installation loca tion Requirements On a wall Do not trap the hoses betwe...

Page 15: ...power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps 4 5 Connecting the appliance Connecting the water inlet hose Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sec tions to ensure that you use the appliance safely ...

Page 16: ...re and may come loose from the installed con nection point Secure the water outlet hose against unintentional loosening Note Observe the draining heights The maximum draining height is 100 cm Drainage into a siphon Secure the con nection point with a 24 40 mm hose clamp Drainage into a washbasin Fix and secure the water outlet using an elbow Page 31 Drainage into a plastic pipe with rubber sleeve ...

Page 17: ... against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection detai...

Page 18: ...r appliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 44 2 Door 3 Detergent drawer Page 19 4 Controls Page 19 5 Water outlet hose Page 16 6 Power cord Page 17 7 Transit bolts Page 14 ...

Page 19: ...or main wash Water softener Bleach Stain remover 3 Compartment Fabric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent 5 3 Controls You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 1 Programmes Page 24 2 Programme selector Page 36 3 Display Page 20 4 Buttons ...

Page 20: ...m Buttons Page 22 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 22 cold Start Pause Start cancel or pause Lights up The programme is running and can be cancelled or paused Flashes The programme can be star ted or continued Rinse Hold Programme status End End of pro gramme Programme status Childproof lock lights up The childproof lock is activ...

Page 21: ...oltage control system Flashes The programme has been paused because of impermissible voltage drops The voltage is permissible again and the programme will continue Note The programme duration is exten ded Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unlocked and can be opened Tap No water pressure The water pressure is too low E 3...

Page 22: ...ion is displayed Temp C 90 C Adjust the temperature in C Spin Speed 1400 Adjust the spin speed or activate Rinse Hold If is selected the water is not drained at the end of the washing cycle and the spin cycle is deactiv ated The laundry remains in the water used for rinsing 3 sec Activate Deactivate Activate or deactivate the childproof lock Disable the control panel to prevent unwanted or acciden...

Page 23: ...Buttons en 23 Button Selection Description The laundry is damp enough after washing that it needs to be hung out on a washing line ...

Page 24: ... Max load kg Programme settings Max temperature C Max spin speed rpm 1 Speed Perfect Spin Speed Rinse Hold Prewash Reduced Ironing Cottons Wash hard wearing items made from cotton linen or blended fabrics Also suitable as a short programme for normally soiled laundry when you activate Speed Perfect If Speed Per fect is activated the maximum load capacity is reduced to 5 kg 8 90 1400 Cottons Intens...

Page 25: ...rmance meets legal requirements Eco 40 60 Wash items made from cotton linen or blended fabrics Note Textiles which can be washed from 40 C up to 60 C as per the care symbol can be washed together The washing performance corres ponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on th...

Page 26: ...ure Easy Care Wash items made from synthetic or blended fabrics 4 60 1200 Mixed Load Wash items made from cotton linen or synthetic or blended fabrics Suitable for lightly soiled laundry 4 60 1400 Delicates Silk Wash delicate washable items made from silk viscose and synthetics Use a detergent that is suitable for delicates or silk Note Wash especially delicate items or items with hooks eyelets or...

Page 27: ...ry from shrink ing the drum moves the items very gently with long pauses Use a detergent that is suitable for wool 2 40 800 Rinse Rinses and then spins the laundry and then drains the water 1400 Spin Drain Spins and drains the water If you only want to drain the water activate 0 The laundry is not spun 1400 Wash curtains and blinds Programme for washing heavy cur tains up to a maximum of 4 kg or l...

Page 28: ...Remove the curtain hooks or wash the curtains in a mesh laundry bag Tip Prewash is activated and can be deactivated Wash dark coloured and colour in tense items made from cotton or easy care fabric e g jeans Turn laundry inside out before wash ing Use liquid detergent 4 40 1200 Down Wear Wash pillows duvets or clothing stuffed with down and fillings with synthetic fibres Wash large items separatel...

Page 29: ...up before you wash them Shirts Wash non iron shirts and blouses made from cotton linen synthetic or blended fabrics Tip In order to avoid creasing in your laundry you can activate Reduced Ironing The laundry is only given a short spin and can be removed while still dripping wet Hang out shirts and blouses while they are still dripping wet so that they drip dry Note Use the Delicates Silkpro gramme...

Page 30: ...etergent that is suitable for sports items Do not use fabric softener Tip Use the Easy Care programme to wash heavily soiled laundry 2 40 800 Super Quick 15 30 Wash items made from cotton syn thetic or blended fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate Speed Perfec...

Page 31: ...00 Elbow Secure the water outlet hose in place 00655300 Liquid detergent insert Measure liquid deter gent 00605740 Before using for the first time 10 Before using for the first time Before using for the first time Prepare the appliance for use 10 1 Starting an empty wash ing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water run the first wash cy...

Page 32: ...gramme duration a After the programme has ended the display shows End 8 Start the first wash cycle or set the programme selector to Off to switch off the appliance Basic operation Page 36 Laundry 11 Laundry Laundry 11 1 Preparing the laundry Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely ATTENTION Ob...

Page 33: ... sections to ensure that you use the appliance safely To improve washing results and prevent discolouration sort the laundry according to the following criteria before washing Type of fabric and fibre Wash laundry of the same type of fabric and fibre to gether Care symbols on the care labels Page 34 Description of the programmes Page 24 Whites Colours Wash new coloured items separately the first t...

Page 34: ...elf flowing Do not mix different liquid deter gents Do not mix detergent and fabric softener Do not use products that have ex pired or are highly congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance 12 1 Detergent recommendation Detergent Fabrics Pro gram...

Page 35: ...our water is from your local water com pany or measure it yourself using a water hardness tester Water hardness Hardness range Total hardness in mmol l German degrees in dH soft I 0 1 5 0 8 4 medium II 1 5 2 5 8 4 14 hard III over 2 5 over 14 Example of a manufacturer s instructions for detergent These example values refer to a standard load of 4 5 kg Soiling Light Normal Heavy Water hardness Soft...

Page 36: ...Page 36 Adjust the programme settings Programmes Page 24 Note The programme settings are not saved permanently for the pro gramme 13 4 Loading laundry Notes Please read the information in the Safety Page 4 and Preventing material damage Page 10 sec tions to ensure that you use the appliance safely To prevent creasing take note of the maximum load for the Programmes Page 24 Requirement The laundry ...

Page 37: ...t drawer 2 Press down on the insert and re move the detergent drawer 1 2 3 Insert the measuring aid 4 Insert the detergent drawer 13 6 Use the measuring aid for liquid detergent To add liquid detergent you can use a measuring aid in the detergent drawer 1 Pull out the detergent drawer 2 Slide the measuring aid forwards 3 Fold the measuring aid down and click it into place ...

Page 38: ... duration or the Ready in time a After the programme has ended the display shows End 13 9 Adjusting the Ready in time before the pro gramme starts You can readjust the selected Ready in time before the programme starts 1 Press Start Reload 2 Press Finish In repeatedly until the display indicates the desired Ready in time 3 Press Start Reload 13 10 Adding laundry Note Please read the information in...

Page 39: ...enting material damage Page 10 sections to ensure that you use the appliance safely 1 Open the door 2 Remove the laundry 13 14 Switching off the appli ance 1 Turn the programme selector to Off 2 Turn off the tap 3 Wipe the rubber gasket dry and re move any foreign objects 4 Leave the door and detergent drawer open so that residual water can evaporate Childproof lock 14 Childproof lock Childproof l...

Page 40: ...ildproof lock remains active even after the appliance has been switched off 14 2 Deactivating the child proof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold the two 3 sec buttons for approx 3 seconds a goes out in the display ...

Page 41: ...s Below is an overview of the basic settings on your appliance Basic setting Programme position Value Description End signal 2 0 off 1 quiet 2 me dium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 me dium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed ...

Page 42: ...d hy gienic Remove all de tergent residue spray residue or other residues immediately Fresh deposits are easier to re move without leaving any residue Keep the appli ance door and detergent drawer open after use This allows the residual water to dry reducing odours in the ap pliance 16 2 Cleaning the drum CAUTION Risk of injury Permanently washing at low temper atures and a lack of ventilation for...

Page 43: ... and a brush and then dry them 5 Fit the insert and lock it into place 6 Cleaning the opening for the deter gent drawer 7 Push in the detergent drawer 16 4 Descaling ATTENTION The use of unsuitable descaling agents e g for coffee machines may damage the appliance For this appliance only use de scaling agents that are available from the manufacturer s website or our after sales service ...

Page 44: ...ation in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open the maintenance flap 5 Remove the maintenance flap 6 Slide a sufficiently large receptacle under the opening 7 Take the drain hose out of the holder ...

Page 45: ... sealing cap 10 Insert the drain hose into the holder Cleaning the drain pump Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely Requirement The drain pump is empty Page 44 1 Since water may remain in the drain pump remove the pump cap carefully 2 Clean the interior the thread on the pump cap and the pum...

Page 46: ...tlet in the next wash run the Drain pro gramme after you have emptied the drain pump 1 Turn on the tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into compart ment II 5 Start the Drain programme 16 6 Cleaning the water outlet hose at the siphon 1 Switch off the appliance 2 Disconnect the appliance s mains plug from the power supply 3 Loosen the hose clamp and care fu...

Page 47: ...leave it to run for approx 40 seconds 4 Switch off the appliance 5 Disconnect the appliance s mains plug from the power supply Cleaning the filter on the tap Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely Requirement The water inlet hose is empty 1 Remove the water inlet hose from the tap 2 Clean the...

Page 48: ...l damage Page 10 sections to ensure that you use the appliance safely Requirement The water inlet hose is empty Emptying the water inlet hose Page 47 1 Disconnect the hose from the rear of the appliance 1 2 2 Use pliers to remove the filter 3 Clean the filter with a small brush 4 Reinsert the filter 5 Connect the hose and check for leaks 2 1 ...

Page 49: ...e Press any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 44 The water outlet hose is connected too high Install the water outlet hose a...

Page 50: ...n of a pro gramme No remedial action possible flashes Voltage under usage may cause extension of a pro gramme No remedial action possible lights up The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 38 Water level is too high Start the Drain programme Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Pr...

Page 51: ...e any trapped laundry 3 Close the door 4 Press Start Reload to start the programme The door cannot be opened is activated Continue the programme by selecting Spin or Drain and pressing Start Reload Resuming the programme when the programme status is Rinse Hold Page 39 The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 38 Water level is too high Start t...

Page 52: ...the appliance Water is not flowing in Detergent is not being dispensed You have not pressed Start Reload Press Start Reload The filters in the water inflow are blocked Clean the filters in the water inflow Page 47 The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water inlet hose is not kinked or jammed The spin cycle runs several times The unbalanced l...

Page 53: ...e detergent drawer Page 42 Vibrations and move ment of the appliance whilst spinning Appliance is not correctly aligned Aligning the appliance The appliance feet are not fixed Secure the appliance feet Aligning the appliance Transit bolts have not been removed Removing the transit bolts Drum does not turn water does not flow in Load detection is active Not a fault no action required Note The load ...

Page 54: ...ib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Rushing hissing noise Water is flushed under pressure into the detergent drawer Not a fault normal operating noise Loud noises during the spin cycle Appliance is not correctly aligned Alig...

Page 55: ...Reduced Ironing is activated Select the programmes that are suitable for the type of fabric Programmes Page 24 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has interrupted the spin cycle becaus...

Page 56: ...e is not correctly securely connected 1 Connect the water supply hose correctly Connect ing the water inlet hose 2 Tighten the screw connection Water is leaking out at the water outlet hose The water outlet hose is damaged Replace the damaged water outlet hose Water outlet hose is not connected correctly Connect the water outlet hose correctly Water out let connection types Odours have formed in t...

Page 57: ...d disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances 18 1 Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 47 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaining detergent solution Cleaning the drain pump...

Page 58: ... by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will ...

Page 59: ...ales techni cians using genuine spare parts in cluding after the manufacturer s war ranty has expired Detailed information on the warranty period and terms of warranty in your country is available from our after sales service your retailer or on our website If you contact Customer Service you will require the product number E Nr and the production number FD of your appliance The contact details fo...

Page 60: ...2 28 Mixed Load 40 4 0 0 620 44 0 0 59 Delicates Silk 30 2 0 0 200 35 0 0 38 Wool 30 2 0 0 200 40 0 0 40 1 values determined according to the valid version of SANS1695 Technical specifications 21 Technical specifica tions Technical specifications Facts and figures for your appliance can be found here Appliance height 85 0 cm Appliance width 59 8 cm Appliance depth 59 0 cm Weight 68 72 kg1 Maximum ...

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Page 64: ...vice Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001621047 9001621047 ...

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