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Customer Service

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53

Transporting the appliance

To avoid damage to the appliance,
empty it before transporting.

Note: 

Always transport the dish-

washer upright to prevent residual
water getting into the machine's con-
trols and damaging the appliance.

1.

Remove tableware from the appli-
ance.

2.

Secure loose parts.

3.

Turn on the water tap.

4.

Switch on appliance. → 

Page 30

5.

Select the programme with the
highest temperature. 
→ 

"Programmes", Page 17

6.

Start the programme. → 

Page 31

7.

To drain the appliance, terminate
the programme after approx.
4 minutes. 
→ 

"Terminate programme",

Page 32

8.

Switch off the appliance.
→ 

Page 32

9.

Turn off the water tap.

10.

To empty the residual water out of
the appliance, detach the supply
hose and let the water drain out.

Disposing of old appliance

Valuable raw materials can be re-
used by recycling.

WARNING

Risk of harm to health!

Children can lock themselves in the
appliance, thereby putting their lives
at risk.

With redundant appliances, unplug
the power cord. Then cut through
the cord and damage the lock on
the appliance door beyond repair
so that the appliance door will no
longer close.

1.

Unplug the appliance from the
mains.

2.

Cut through the power cord.

3.

Dispose of the appliance in an en-
vironmentally friendly manner.

This appliance is labelled in ac-
cordance with European Direct-
ive 2012/19/EU concerning
used electrical and electronic
appliances (waste electrical and
electronic equipment - WEEE).
The guideline determines the
framework for the return and re-
cycling of used appliances as
applicable throughout the EU.

Customer Service

Customer Service

If you have any queries, are unable to
rectify faults on the appliance your-
self or if your appliance needs to be
repaired, contact Customer Service.
You can solve many problems your-
self by consulting the information on
troubleshooting in these instructions
or on our website. If this is not the
case, contact our after-sales service.
We will always find an appropriate
solution and try to avoid unnecessary
visits being made by a Customer Ser-
vice technician.
With any warranty claims, we will
make sure that your appliance is re-
paired by trained after-sales techni-
cians using genuine spare parts, in-
cluding after the manufacturer's war-
ranty has expired.
For safety reasons repairs to the ap-
pliance should only be carried out by
trained specialist staff. The warranty
claim becomes void if repairs or in-
terventions have been carried out by
persons not authorised by us for that
purpose or if our appliances have
been fitted with spare, supplementary

Summary of Contents for SPS2IKW04G

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Dishwasher SPS2IKW04G en User manual ...

Page 2: ...ket 20 Cutlery basket 20 Etagere 20 Knife shelf 21 Baking sheet spray head 21 Basket heights 21 Before using for the first time 22 Performing the initial configura tion 22 Water softening system 22 Overview of water hardness set tings 22 Setting the water softening sys tem 23 Special salt 23 Switching off the water softening system 24 Regeneration of the water softening system 24 Rinse aid system ...

Page 3: ...e 37 Filter system 38 Cleaning spray arms 39 Troubleshooting 41 Error code Fault display Sig nal 41 Washing results 42 Home Connect problem 49 Information on display panel 49 Malfunctions 49 Mechanical damage 50 Noise 51 Clean wastewater pump 52 Transportation storage and disposal 52 Removing the appliance 52 Protect appliance from frost 52 Transporting the appliance 53 Disposing of old appliance ...

Page 4: ...it has been damaged in transit Intended use Read the information on intended use to ensure that you use the appliance correctly and safely Only use this appliance As specified in this instruction manual For cleaning household tableware In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level Restriction on user group Avoid risks to chi...

Page 5: ...with alternating current only via a properly installed socket with earthing The protective conductor system of the domestic electrical installation must be properly installed Never equip the appliance with an external switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole i...

Page 6: ...G Risk of explosion Adding solvents to the interior of the appliance may cause ex plosions Never add solvents to the interior of the appliance Highly caustic alkaline or highly acidic cleaning agents in con junction with aluminium parts in the interior of the appliance may cause explosions Never use highly caustic alkaline or highly acidic cleaning agents in particular commercial or industrial pro...

Page 7: ...electric shock An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners to clean the appliance If the insulation of the power cord is damaged this is danger ous Never let the power cord come into contact with hot appli ance parts or heat sources Never let the power ...

Page 8: ...nection cable which is available from the manufacturer or his Customer Service Risk to children Follow the safety instructions if there are children in your home WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material Children may breathe in...

Page 9: ...om detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may get their fingers caught in the slots of the tablet collecting tray and injure themselves Keep children away from the appliance when open WARNING Risk of suffoca...

Page 10: ...her near heat sources e g radiat ors heat storage tanks ovens or other appliances that gener ate heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is to...

Page 11: ...and environmentally friendly Programmes Page 17 AquaSensor The AquaSensor is an optical meas uring device light barrier which measures the turbidity of the rinsing water You can save water with the AquaSensor Use of the AquaSensor depends on the programme If the soiling level is high the rinsing water is drained off and replaced with fresh water If the soiling level is lower the rinsing wa ter is ...

Page 12: ...e 12 7 Install the drinking water connec tion Page 12 8 Connect the appliance to the power supply Drainage connection Connect your appliance to drainage connection so dirty water is dis charged via the wash cycle Installing the drainage connection 1 Consult the installation instructions supplied for the steps required here 2 Connect the wastewater hose to the outlet connection of the siphon using ...

Page 13: ...alternat ing current only in the range of 220 240 V and 50 Hz or 60 Hz Please note that the water safety system is only functional if there is a power supply 1 Insert the non heating appliance plug of the power cable into the appliance 2 Insert the mains plug of the appli ance into a nearby socket The connection data for the appli ance can be found on the rating plate 3 Check that the mains plug i...

Page 14: ...amiliarise yourself with the parts of your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 1 Rating plate Rating plate with E number and FD number Page 54 The data you need for Customer Service Page 53 2 Detergent dispenser Detergent Page 26 is added to the detergent dis penser ...

Page 15: ...e 20 9 Upper spray arms The upper spray arms wash the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 39 10 Lower spray arm The lower spray arm washes the tableware in the bot tom basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 39 11 Cutlery basket Cutlery basket Page 20 12 Di...

Page 16: ...play Home Connect Page 34 7 Water supply display Display for water supply lights up 8 button If you press for approx 3 seconds you can open the basic settings 9 Start button Starting the programme Page 31 10 Programme buttons and additional functions Programmes Page 17 Additional functions Page 18 11 Remote start button Remote start Page 35 12 Timer programming Setting timer programming Page 31 13...

Page 17: ...actors such as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 69 C Drying All Additional ...

Page 18: ... com The product number E Nr and the production number FD are required here They can be found on the rat ing plate on the appliance door Favourite You can save a combination of pro gramme and additional function to the Favourite button You can save the programme via the Home Connect app The pre rinse program is saved to the Favourite button at the factory Pre rinse is suitable for all types of tab...

Page 19: ...res depend on the model of your appliance Top basket Arrange cups and glasses in the top basket a Knife shelf 1 You can adjust the height of the top basket to make room for larger items of tableware Adjusting top basket with pairs of rollers To wash large items of tableware in the baskets adjust the shelf position of the top basket 1 Pull out the top basket 2 Remove the basket 3 Re attach the bask...

Page 20: ... as shown Cutlery basket Arrange cutlery in the cutlery basket always without sorting it and with the sharp points downwards Etagere Use the cutlery shelf and space un derneath for small cups and glasses or for large items of cutlery e g wooden spoons or serving cutlery If you do not need the cutlery shelf you can fold it up 1 Depending on the appliance specifications ...

Page 21: ...head Use the baking sheet spray head in stead of the top basket to clean large trays grilles and plates 1 Remove top basket 2 Insert the baking sheet spray head in the holder and turn to the right a The baking sheet spray head clicks into position Removing baking sheet spray head If you no longer require the baking sheet spray head remove it from the appliance 1 Turn the baking sheet spray head an...

Page 22: ...ge 23 5 Set the amount of rinse aid to be dispensed Page 25 Tip You can change these settings and other Basic settings Page 33 at any time Water softening system Water softening system Hard water leaves limescale on the tableware as well as the washing tank and parts of the appliance may become blocked To ensure good dishwashing results you can treat the water with special salt and the water softe...

Page 23: ...alt You can use special salt to soften water Adding special salt If the special salt refill indicator lights up add special salt to the dispenser for special salt just before the pro gramme starts The amount of spe cial salt required depends on the wa ter hardness the higher the water hardness the greater the amount of special salt required ATTENTION Detergent may damage the water softening system...

Page 24: ...erview of water hardness set tings Page 22 4 To save the settings press for 3 seconds a The water softening system is switched off and the salt refill indic ator is deactivated Regeneration of the water softening system In order to obtain fault free function of the water softening system the appli ance performs regeneration of the water softening system at regular in tervals Regeneration of the wa...

Page 25: ...n cause ex cessive frothing during the wash cycle 4 Close the lid of the dispenser for rinse aid a The lid clicks into position Setting the amount of rinse aid If there are streaks or water marks on tableware change the amount of rinse aid 1 Press 2 To open the appliance settings press for 3 seconds a flashes in the display 3 Press repeatedly until flashes 4 Press repeatedly until the right amount...

Page 26: ...owerful detergents mainly use a low alkaline formulation with enzymes Enzymes break down starch and remove protein Oxygen based bleaching agents are generally used to remove coloured marks e g tea or ketchup Note Follow the manufacturer s in structions for each detergent Detergent Description Tabs Tabs are suitable for all cleaning functions and do not need to be measured out With shorter Programm...

Page 27: ...ed automatically to ensure the best possible washing and drying result Unsuitable detergents Do not use detergent which could cause damage to the appliance or present a risk to health Detergent Description Hand washing up liquid Hand washing up liquid can cause increased froth ing and damage the appli ance Detergent con taining chlorine Chlorine residue on table ware may present a risk to health I...

Page 28: ... detergent specified is usually sufficient 3 Close the lid of the detergent dis penser a The lid clicks into position a The detergent dispenser will open automatically at the optimum time during the programme Powder or liquid detergent will spread around the washing tank and dissolve there Tablets will fall into the tablet collecting tray and dissolve in the right dosage In order to ensure that ta...

Page 29: ...leaning agents are not suit able for dishwashers in conjunction with aluminium If you are using highly caustic alkaline or highly acidic cleaning agents in particular commercial or indus trial cleaning agents do not put aluminium parts in the dish washer interior Cause Recommendation The water temperat ure of the programme is too high Select a programme with lower temperat ures After the programme...

Page 30: ...sk of injury Hot tableware can cause burns to the skin When hot tableware is sensitive to shock may crack and can result in injury When the programme has ended do not empty the appliance until the tableware has cooled down for a while 1 To prevent water dripping on the tableware unload it starting at the bottom and working up 2 Check the washing tank and ac cessories for soiling and clean if neces...

Page 31: ... To activate timer programming press Note To deactivate timer program ming press repeatedly until none of the displays 3h 6h or 9h light up Starting the programme Press a The programme has ended when no indicators on the controls light up Notes If you want to add more tableware while the appliance is running do not use the tablet collecting tray as a handle for the top basket You might touch the p...

Page 32: ...out a The programme is canceled and ends after approx 1 minute a The most recently selected pro gram flashes Switching off appliance 1 Please note the information on Safe use Page 10 2 Press 3 To prevent damage from dripping water turn the water tap off tight not applicable to appliances with Aqua Stop Tip If you press during the wash cycle the programme currently run ning will be interrupted When...

Page 33: ...For a better drying result the temperature in the final rinse is increased This may increase the running time slightly Note Please take care with del icate tableware Setting Extra Dry Page 33 Wi Fi On Off 1 Switch the wireless network connection on or off Set Wi Fi Page 34 Remote start Scale with 3 levels Activate or deactivate remote start Set remote start Page 34 Factory setting Reset Restore ch...

Page 34: ... and LED C are lit remote start is permanently activ ated The factory setting is level 2 LED A and LED B Page 15 5 To save the settings press for 3 seconds Restoring factory settings 1 Press 2 To open the appliance settings press for 3 seconds a flashes in the display 3 Press repeatedly until and flash in the display 4 Press to set the appliance back to the factory settings a The appliance is rese...

Page 35: ...N home network Wi Fi at its installation location 1 With the help of the Home Connect App scan the QR code 2 Follow the instructions in the Home Connect app Home Connect settings Adapt Home Connect to your needs You can find the Home Connect set tings in the basic settings for your ap pliance Which settings the display shows will depend on whether Home Connect has been set up and whether the appli...

Page 36: ...smit the following types of data to the Home Connect server initial registration Unique appliance identification consisting of appliance codes as well as the MAC address of the Wi Fi communication module in stalled Security certificate of the Wi Fi communication module to ensure a secure data connection The current software and hardware version of your appliance Status of any previous reset to fac...

Page 37: ...e front of the dish washer and the con trol panel regularly us ing a damp cloth and washing up liquid This ensures the parts of the appliance will remain clean and hy gienic If the appliance is not going to be used for a while leave the door slightly ajar This will prevent un pleasant odours Machine Care Deposits e g from remnants of food and limescale can cause your appli ance to malfunction To a...

Page 38: ...cts and machine cleaners specially designed for dishwashers Make sure that there are no alu minium parts e g extractor hood grease filters or aluminium pans in the interior of the appliance If you have not run Machine Care after 3 washing cycles the indic ator for Machine Care will go out automatically For optimum cleaning perform ance ensure the correct place ment of cleaners Follow the safety in...

Page 39: ... out 1 2 5 Clean the filter elements under run ning water Carefully clean the rim of dirt between the coarse and the fine fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow markings match up Cleaning spray arms Limescale and ...

Page 40: ...pray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arms and screw firmly in place ...

Page 41: ...aced with a special connection cable which is available from the manufacturer or his Customer Service Error code Fault display Signal Fault Cause troubleshooting Display for water supply lights up Supply hose is kinked Install the supply hose without kinks Water tap is turned off Turn on the water tap Water tap is jammed or furred up Turn on the water tap The filters in the water con nection of th...

Page 42: ... present 1 Press 2 Unplug the appliance or switch off the fuse 3 Wait at least 2 minutes 4 Insert the mains plug of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 53 and give the er ror code Displays flash Appliance door is not closed properly Close the appli...

Page 43: ...with a better drying performance Extra Dry not activated to im prove drying performance Activate Extra Dry Tableware removed too early or drying process not yet ended 1 Wait until the programme ends 2 Only remove tableware 30 minutes after the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tablewar...

Page 44: ...tation Spray arm nozzles are blocked Clean the Spray arms Page 39 Filters are soiled Clean the filters Cleaning filters Page 39 Filters are inserted incor rectly and or not engaged 1 Insert the filters properly Filter system Page 38 2 Engage the filters Washing programme selec ted too weak Select a more intensive washing programme Programmes Page 17 Tableware has been pre cleaned too intensely The...

Page 45: ...and dissolv ing performance are re duced after a prolonged storage time or detergent is very lumpy Change your detergent Page 26 Water marks on plastic parts Due to laws of physics droplet formation on plastic surfaces is unavoidable After drying water marks are visible Select a more intensive pro gramme Programmes Page 17 Position tableware at an angle Arrange tableware Page 29 Use rinse aid Rins...

Page 46: ...re is too low Select a programme with a higher washing temperature Programmes Page 17 Too little detergent is being used or is unsuitable Use a suitable Detergent Page 26 and follow the manufac turer s instructions for the amount to be used Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of fo...

Page 47: ...he life of the dishwasher Discolouration can come about and will not impair functioning of the ap pliance Plastic parts are discol oured Washing temperature is too low Select a programme with a higher washing temperature Programmes Page 17 Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of foo...

Page 48: ...ent with a glass protec tion component Rust spots on cutlery Cutlery is not sufficiently rust resistant Knife blades are often more severely af fected Use rust resistant tableware Cutlery may also rust if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap of the special salt dispens...

Page 49: ... on display panel Fault Cause troubleshooting Special salt refill indicator lights up Insufficient special salt Add Special salt Page 23 Sensor does not detect spe cial salt tablets Do not use special salt tablets Refill indicator for special salt does not light up Water softening system is switched off Setting the water softening system Refill indicator for rinse aid lights up Insufficient rinse ...

Page 50: ...e appliance door Programme starts automat ically You did not wait until pro gramme ended Terminate programme Page 32 Appliance stops during the programme or cuts out Appliance door is not closed properly Close the appliance door Power and or water supply has been interrupted 1 Check the power supply 2 Check the water supply Top basket is pressing against inner door and pre venting appliance door f...

Page 51: ...hooting Filling valves making knock ing noises Caused by the domestic in stallation No appliance fault present Does not affect functioning of the appliance Can only be remedied in the do mestic installation Knocking or rattling noise Spray arm is striking table ware Arrange tableware so that the spray arms do not strike tableware With a small load the water jets directly strike against the tub Dis...

Page 52: ...oreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances R...

Page 53: ...ower cord 3 Dispose of the appliance in an en vironmentally friendly manner This appliance is labelled in ac cordance with European Direct ive 2012 19 EU concerning used electrical and electronic appliances waste electrical and electronic equipment WEEE The guideline determines the framework for the return and re cycling of used appliances as applicable throughout the EU Customer Service Customer ...

Page 54: ... number E Nr the production number FD and the consecutive numbering Z Nr on the appliance s rating plate The rating plate is located inside the appliance door Make a note of your appliance s de tails and the Customer Service tele phone number to find them again quickly Technical specifications Technical specifications Facts and figures for your appliance can be found here Weight Max 45 kg Voltage ...

Page 55: ...pliance You can also access the applicable li cence information via your Home Connect App Settings Information Legal You can download the li cence information on the brand product website search for your ap pliance model on the product web site and check additional docu ments Alternatively you can send a request to ossrequest bshg com or to BSH Hausgeräte GmbH Carl Wery Str 34 D 81739 München Germ...

Page 56: ...e Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001480133 9001480133 000...

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