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Troubleshooting

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47

Troubleshooting

Troubleshooting

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

WARNING

Risk of electric shock!

Incorrect repairs are dangerous.

Repairs to the appliance should only be carried out by trained specialist
staff.

Only use genuine spare parts when repairing the appliance.

If the power cord of this appliance is damaged, it must be replaced with a
special connection cable, which is available from the manufacturer or his
Customer Service.

Appliance safety

Fault

Cause

Troubleshooting

Appliance door will not open
or cannot be opened easily.

Childproof lock is activated.

"Open the appliance door."

→ 

Page 36

Error code / Fault display / Signal

Fault

Cause

Troubleshooting

E:2130 lights up.

Intake opening of Zeolith
container is covered by
items of tableware.

Re-arrange the tableware in the ap-
pliance so the "Intake opening of
the Zeolith container " 

→ 

Page 16

is no longer obstructed.

E:2060 lights up.

Appliance has detected cal-
cified heating element.

1.

Descale the appliance.

2.

Operate the appliance with the wa-
ter softening system.

1

E:3000 lights up.

Water protection system is
activated.

1.

Turn off the water tap.

2.

Call "Customer Service"

→ 

Page 60

.

E:3100 lights up.

Water protection system is
activated.

1.

Turn off the water tap.

2.

Call "Customer Service"

→ 

Page 60

.

E:3400 lights up.

Water is continuously run-
ning into the appliance.

1.

Turn off the water tap.

2.

Call "Customer Service"

→ 

Page 60

.

1

Depending on the appliance specifications

Summary of Contents for SMV8ZDX48M

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Dishwasher SMV8ZDX48M en User manual ...

Page 2: ...20 Information for test institutes 22 Favourite 22 Additional functions 22 Features 23 Top basket 23 Bottom basket 24 Cutlery basket 25 3rd basket 25 Etagere 25 Folding prongs 26 Knife shelf 26 Extra Clean Zone 26 Basket heights 27 Before using for the first time 28 Performing initial start up 28 Water softening system 28 Overview of water hardness set tings 28 Setting the water softening sys tem ...

Page 3: ...ducts 43 Tips on appliance care 43 Machine Care 44 Filter system 45 Cleaning spray arms 46 Troubleshooting 47 Appliance safety 47 Error code Fault display Sig nal 47 Washing results 49 Home Connect problem 56 Information on display panel 56 Malfunctions 56 Mechanical damage 57 Noise 58 Clean wastewater pump 59 Transportation storage and disposal 59 Removing the appliance 59 Protect appliance from ...

Page 4: ... appliance For cleaning household tableware In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 2500 m above sea level Restriction on user group Avoid risks to children and vulnerable persons This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge...

Page 5: ...h an external switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutt...

Page 6: ... health Failure to comply with safety instructions and directions for use on packagings of detergent and rinse aid products may cause serious harm to health Follow the safety instructions and directions for use on the packagings of detergent and rinse aid products WARNING Risk of explosion Adding solvents to the interior of the appliance may cause ex plosions Never add solvents to the interior of ...

Page 7: ...ash out of the appliance Open the appliance door carefully if the programme is still running WARNING Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners to clean the appliance If the insulation of the power cord is damaged this is danger ...

Page 8: ...y trained specialist staff Incorrect repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is available from the manufacturer or his Customer Service Risk to children Follow the safety inst...

Page 9: ...may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may get their fingers caught in the slots of the tablet collecting tray and injure themsel...

Page 10: ...at gener ate heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low this may impair function ing of the appliance Make sure that the w...

Page 11: ...lock Door lock The door lock is a mechanical safety system and makes it more difficult to open the appliance door You can activate or deactivate the door lock WARNING Risk of suffocation Children may become trapped in the appliance and thus suffocate Activate the door lock and close the appliance door Opening appliance door Page 36 Activating the door lock Note The door lock remains activ ated unt...

Page 12: ... store moisture and heat energy and then release them again During dishwashing heat energy is used to heat up the washing water and dry the mineral During the drying phase moisture from the interior of the dishwasher is stored in the mineral and heat energy is released The heat energy is blown out into the interior of the dishwasher with dry air This speeds up and im proves drying Zeolith drying t...

Page 13: ...lation and connection Installation and connec tion Installation and connection Scope of supply After unpacking all parts check for any damage in transit and complete ness of the delivery If you have any complaints contact the dealer who sold you the appli ance or our Customer Service Note The appliance was tested at the factory to check it is in working order It is possible that water has left mar...

Page 14: ...e is no cover in the drainage system preventing the wastewater from being dis charged Drinking water connection Connect your appliance to a drinking water connection Installing the drinking water connection Note If you are replacing the appliance you must use a new water supply hose 1 Consult the installation instructions supplied for the steps required here 2 Connect the appliance to the drink in...

Page 15: ...Installation and connection en 15 The connection data for the appli ance can be found on the rating plate 3 Check that the mains plug is inser ted properly ...

Page 16: ...your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 1 Rating plate Rating plate with E number and FD number Page 61 The data you need for Customer Service Page 60 1 Depending on the appliance specifications ...

Page 17: ...ght Interior lighting of the appliance Overview of basic settings Page 39 10 Cutlery shelf1 Cutlery shelf Page 25 11 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 46 12 Intake opening of the Zeolith con tainer The intake opening is required for Zeolith drying Page 12 13 Blow ope...

Page 18: ...nds you can open the menu Changing basic settings Page 40 4 Display The display shows information about pro grammes basic settings or additional functions You can change the basic settings via the display and the setting buttons Changing basic settings Page 40 5 WLAN display Home Connect Page 41 6 Setting buttons Changing basic settings Page 40 7 Timer programming Setting timer programming Page 37...

Page 19: ...ge the basic settings via the display and the setting buttons Changing basic settings Page 40 13 Display Remote Start 1 If you have activated the function and are con trolling the appliance via the Home Connect app the display lights up on the appliance 14 Door opener1 Opening the appliance door Page 36 15 Special salt refill indicator Water softening system Page 28 16 Rinse aid refill indicator R...

Page 20: ... factors such as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 50 C Drying All Additiona...

Page 21: ...ExtraDry Half Load SpeedPerfect Additional functions Page 22 Express 65 1h Tableware Cleaning mixed table ware and cutlery Level of soiling Removing common household food remnants lightly dried on Time optimised Cleaning 65 C Intermediate rinse Final rinse 69 C Drying ExtraDry Additional functions Page 22 Express 45 Tableware Cleaning delicate table ware cutlery temperat ure sensitive plastics and...

Page 22: ...he button for the relevant additional function Additional functions Page 22 4 Press for approx 3 seconds a The selected programme and the additional function will flash a flashes a The programme and the additional function are saved Tip To reset the programme either use the Home Connect app or reset your appliance back to the factory settings Overview of basic settings Page 39 Additional functions...

Page 23: ...c parts There is a slight in crease in energy con sumption and the run time is extended Features Features Features You can find an overview of the pos sible features of your appliance and how to use them here These features depend on the model of your appliance Top basket Arrange cups and glasses in the top basket a Knife shelf 1 You can adjust the height of the top basket to make room for larger ...

Page 24: ...er the basket evenly to the right level Basket heights Page 27 Check that the basket is level on both sides 5 Slide the basket back in Bottom basket Arrange pans and plates in the bot tom basket a Cutlery basket 1 Large plates up to a diameter of 31 cm can be arranged in the bottom basket as shown 1 Depending on the appliance specifications ...

Page 25: ...bleware e g small cups bowls or cooking spoons Moving the side shelf in the 3rd basket You can move the side shelf in the 3rd basket to wash stemware in the top basket 1 Move the side shelf to the left 2 Arrange the stemware in the top basket Etagere Use the cutlery shelf and space un derneath for small cups and glasses or for large items of cutlery e g cooking spoons or serving cutlery If you do ...

Page 26: ... the prongs 1 2 2 To use the prongs again fold them back up a The prongs audibly click into posi tion Knife shelf Use the shelf for knives and long items of cutlery Extra Clean Zone Use the Extra Clean Zone in the top basket to clean soiled tableware thor oughly e g muesli bowls Selecting Extra Clean Zone Note Consumption will increase if you operate your appliance with the Extra Clean Zone switch...

Page 27: ... out the top basket 2 Pull the tab on the Extra Clean Zone up and forwards 3 Set the slider to ON 4 Clean under running water 5 Place the Extra Clean Zone in the top basket and lock in place Check that the mounts are in the correct position a The Extra Clean Zone audibly clicks into position 6 Push in the top basket Basket heights Set the baskets at the right height Level Top basket Bottom basket ...

Page 28: ...nd other Basic set tings Page 39 on the appli ance at any time or use the Home Connect app on your mo bile device 5 Press or repeatedly until the display shows the right value You can change several settings 6 To save the settings press for approx 3 seconds Water softening system Water softening system Water softening system Hard water leaves limescale on the tableware as well as the washing tank ...

Page 29: ...been set The value 16 20 is set at the fact ory 6 To save the settings press for approx 3 seconds Special salt You can use special salt to soften water Adding special salt If the special salt refill indicator lights up add special salt to the dispenser for special salt just before the pro gramme starts The amount of spe cial salt required depends on the wa ter hardness the higher the water hardnes...

Page 30: ...ing to manufactur ers combined detergents with salt replacement substances can gen erally only be used up to a water hardness of 26 E without adding special salt The water hardness is 0 8 E You do not need to use special salt 1 Press 2 To open the basic settings press for approx 3 seconds 3 Press repeatedly until the display shows Water hardness 4 Press or repeatedly until the display shows 0 8 5 ...

Page 31: ...less rinse aid during the wash cycle and re duces streaking on tableware A higher setting adds more rinse aid during the wash cycle reduces water marks and im proves the drying result 5 To save the settings press for approx 3 seconds Switching the rinse aid sys tem off If you find the rinse aid refill indicator irritating e g when using combined detergents with a rinse aid compon ent you can switc...

Page 32: ...the level of soiling Detergent Description Liquid detergent Liquid detergent works faster and is recommen ded for shorter Pro grammes Page 20 without PreRinse Sometimes liquid deter gent may leak out despite the detergent dispenser being closed This is not a fault and is non critical if you remember the follow ing Only choose a pro gramme without PreR inse Do not select timer pro gramming for star...

Page 33: ...e instructions on detergents in everyday use Detergents marked as organic or ecological environmentally friendly generally contain lower levels of active agents or com pletely dispense with certain sub stances The cleaning effect may be restricted here Set the rinse aid and the water softening system to the separate detergent or combined detergent in use According to manufacturers com bined deterg...

Page 34: ... detergent dispenser will open automatically at the optimum time during the programme Powder or liquid detergent will spread around the washing tank and dissolve there Tablets will fall into the tablet collecting tray and dissolve in the right dosage In order to ensure that tablets can dissolve evenly do not place any other objects in the tablet collecting tray Tip If you use powder detergent and ...

Page 35: ...cleaning agents are not suit able for dishwashers in conjunction with aluminium If you are using highly caustic alkaline or highly acidic cleaning agents in particular commercial or indus trial cleaning agents do not put aluminium parts in the dish washer interior Cause Recommendation The water temperat ure of the programme is too high Select a programme with lower temperat ures After the programm...

Page 36: ...ecting tray and do not block it with tableware so as not to obstruct the lid of the deter gent dispenser Removing tableware WARNING Risk of injury Hot tableware can cause burns to the skin When hot tableware is sensitive to shock may crack and can result in injury When the programme has ended do not empty the appliance until the tableware has cooled down for a while 1 To prevent water dripping on ...

Page 37: ... the end of the pro gramme is shown on the display either with Finish in e g 3h 25min or Finish at e g 15 20 hours You can change this setting in the Basic settings Page 39 3 To activate timer programming press Note To deactivate timer program ming press for approx 4 seconds Starting the programme Press a The programme has ended when the display shows Finished Notes If you want to add more tablewa...

Page 38: ...nated and then Finished a The programme is cancelled and ends after approx 1 minute Display programme informa tion You can show information about pro grammes and additional functions on the display 1 Press 2 Press the programme button or an additional function Switching off appliance 1 Please note the information on Safe use Page 10 2 Press Tip If you press during the wash cycle the programme curr...

Page 39: ...6 20 medium1 Set the water hardness Overview of water hardness settings Page 28 Rinse aid dispenser 0 6 51 Set or switch off the amount of rinse aid to be dis pensed Setting the amount of rinse aid Page 31 Sensor setting Standard1 Sensitive Very sensitive Set the water sensor for identifying soiling Sensors Page 13 Extra Dry on off1 Switch Extra Dry on or off for each operation The temperature is ...

Page 40: ...rogramme for when the appliance is switched on Programmes Page 20 Tone volume Scale with multiple levels Set the signal volume at the end of the pro gramme Level 0 switches the signal tones off Button volume Scale with multiple levels Set the button volume during operation Level 0 switches the button tones off Wi Fi on off1 Switch the wireless network connection on or off Remote Start off Manuell1...

Page 41: ...home network Wi Fi Page 41 The Home Connect app guides you through the entire login process Fol low the instructions in the Home Con nect app to configure the settings Tips Please consult the documents sup plied by Home Connect Please also follow the instructions in the Home Connect app Note Please note the safety precau tions in this instruction manual and make sure that they are also ob served w...

Page 42: ...liance Requirements The appliance is connected to your WLAN home network The appliance is connected to the Home Connect app Manual is selected in the Basic settings Page 40 of this func tion A programme is selected Press If you open the appliance door the function is automatically deactiv ated a button lights up Tip To deactivate the function press Remote Diagnostics Customer Service can use Remot...

Page 43: ...nect app Information on data protection can be retrieved in the Home Connect app Cleaning and servicing Cleaning and servicing Cleaning and servicing To keep your appliance working effi ciently for a long time it is important to clean and maintain it carefully Cleaning the tub WARNING Risk of harm to health Using detergents containing chlorine may result in harm to health Never use detergents cont...

Page 44: ...and de posits Machine cleaner Detergent dispenser To ensure optimum cleaning perform ance the programme doses the de tergents independently of each an other during the relevant cleaning phase Correct placement of the de tergents is necessary here Run Machine Care without tableware if the indicator for Machine Care lights up on the control panel or if ad vised to do so by the display The in dicator...

Page 45: ...t dispenser until it is filled completely Do not place any additional ma chine cleaner in the appliance in terior 5 Press 6 Press a Machine Care is run a Once the programme has ended the indicator for Machine Care goes out Filter system The filter system removes coarse soiling from the dishwashing cycle 1 2 3 1 Micro filter 2 Fine filter 3 Coarse filter Cleaning filters Soiling in the dishwashing ...

Page 46: ...pliance and turn the coarse filter clockwise Make sure that the arrow markings match up Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spray arms Clean the spray arms regularly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray arms for blockages un...

Page 47: ... be opened easily Childproof lock is activated Open the appliance door Page 36 Error code Fault display Signal Fault Cause Troubleshooting E 2130 lights up Intake opening of Zeolith container is covered by items of tableware Re arrange the tableware in the ap pliance so the Intake opening of the Zeolith container Page 16 is no longer obstructed E 2060 lights up Appliance has detected cal cified he...

Page 48: ...crew the water connection 5 Remove the filter from the supply hose 6 Clean the filter 7 Re insert the filter in the supply hose 8 Screw the water connection back on 9 Check the water connection for leaks 10 Restore the power supply 11 Switch the appliance on E 9240 lights up Filters are soiled or blocked Clean the filters Cleaning filters Page 45 E 6103 lights up Water is not drained Wastewater ho...

Page 49: ...ss 2 Unplug the appliance or switch off the fuse 3 Wait at least 2 minutes 4 Insert the mains plug of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 60 and give the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used...

Page 50: ...ter the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tableware is not dry Not a fault As plastic does not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the ...

Page 51: ... arm rotation Spray arm nozzles are blocked Clean the Spray arms Page 46 Filters are soiled Clean the filters Cleaning filters Page 45 Filters are inserted incor rectly and or not engaged 1 Insert the filters properly Filter system Page 45 2 Engage the filters Washing programme selec ted too weak Select a more intensive washing programme Programmes Page 20 Adjust the sensitivity of the sensors Sen...

Page 52: ...and dissolv ing performance are re duced after a prolonged storage time or detergent is very lumpy Change your detergent Page 32 Water marks on plastic parts Due to laws of physics droplet formation on plastic surfaces is unavoidable After drying water marks are visible Select a more intensive pro gramme Programmes Page 20 Position tableware at an angle Arrange tableware Page 35 Use rinse aid Rins...

Page 53: ...r lipstick marks on tableware Washing temperature is too low Select a programme with a higher washing temperature Programmes Page 20 Too little detergent is being used or is unsuitable Use a suitable Detergent Page 32 and follow the manufac turer s instructions for the amount to be used Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be en...

Page 54: ...iscol oured during the life of the dishwasher Discolouration can come about and will not impair functioning of the ap pliance Plastic parts are discol oured Washing temperature is too low Select a programme with a higher washing temperature Programmes Page 20 Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove l...

Page 55: ... wa ter hardness Use detergent with a glass protec tion component Rust spots on cutlery Cutlery is not sufficiently rust resistant Knife blades are often more severely af fected Use rust resistant tableware Cutlery may also rust if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap ...

Page 56: ... on display panel Fault Cause Troubleshooting Special salt refill indicator lights up Insufficient special salt Add Special salt Page 29 Sensor does not detect spe cial salt tablets Do not use special salt tablets Refill indicator for special salt does not light up Water softening system is switched off Setting the water softening system Refill indicator for rinse aid lights up Insufficient rinse ...

Page 57: ...e appliance door Programme starts automat ically You did not wait until pro gramme ended Terminate programme Page 38 Appliance stops during the programme or cuts out Appliance door is not closed properly Close the appliance door Power and or water supply has been interrupted 1 Check the power supply 2 Check the water supply Top basket is pressing against inner door and pre venting appliance door f...

Page 58: ...hooting Filling valves making knock ing noises Caused by the domestic in stallation No appliance fault present Does not affect functioning of the appliance Can only be remedied in the do mestic installation Knocking or rattling noise Spray arm is striking table ware Arrange tableware so that the spray arms do not strike tableware With a small load the water jets directly strike against the tub Dis...

Page 59: ...over inwards at an angle and remove 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prep...

Page 60: ...can be re used by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of t...

Page 61: ... warranty claims against the seller under the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power supply The liability guarantee is valid...

Page 62: ...ormation on the brand product website search for your appliance model on the product website and check additional documents Alternatively you can send a request to oss request bshg com or to BSH Haus geräte GmbH GmbH Carl Wery Str 34 D 81739 München Germany The source code will be made avail able to you on request To file a request please email to oss request bshg com or send a written request to ...

Page 63: ...Technical specifications en 63 SK FI SE UK NO CH TR 5 GHz WLAN Wi Fi For indoor use only ...

Page 64: ...e Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001572366 9001572366 001...

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