Bosch SMS2IVW01P Information For Use Download Page 52

Page: 52 / 60

Troubleshooting

Fault

Cause

Troubleshooting

All LEDs lit up or flashing.

Electronics have detected a
fault.

Press the main switch button for ap-
prox. 4 seconds.

→

"Controls", Page 15

The appliance is reset and restar-
ted.

If the problem occurs again:

‒

Switch off the appliance.

‒

Pull out the mains plug or
switch off the fuse in the fuse
box.

‒

Wait at least 2 minutes.

‒

Switch on the fuse in the fuse
box or insert the mains plug.

‒

Switch the appliance on.

If the problem occurs again:

‒

Contact customer service.

→

"Customer Service",

Page 55

Mechanical damage

Fault

Cause

Troubleshooting

Appliance door cannot be
closed.

Door lock has been activ-
ated.

▶

Close the appliance door with
greater force.

Door cannot be closed due
to installation method.

▶

Check whether the appliance has
been installed properly.
When closed, the appliance door,
its decor or attached parts should
not knock against adjacent cabin-
ets or the worktop.

Lid on the detergent dis-
penser cannot be closed.

Detergent dispenser or lid
are blocked by sticky deter-
gent residue.

▶

Remove detergent residue.

Noise

Fault

Cause

Troubleshooting

Filling valves making knock-
ing noises.

Caused by the domestic in-
stallation. No appliance fault
present. Does not affect
functioning of the appliance.

▶

Can only be remedied in the do-
mestic installation.

Knocking or rattling noise.

Spray arm is striking table-
ware.

▶

Arrange tableware so that the spray
arms do not strike tableware.

Summary of Contents for SMS2IVW01P

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Dishwasher SMS2IVW01P en Information for Use ...

Page 2: ... 21 Cutlery basket 22 Etagere 22 Folding prongs 22 Basket heights 23 Before using for the first time 23 Performing the initial configura tion 23 Water softening system 23 Overview of water hardness set tings 23 Setting the water softening sys tem 24 Special salt 24 Switching off the water softening system 25 Rinse aid system 25 Rinse aid 25 Setting the amount of rinse aid 26 Switching the rinse ai...

Page 3: ...arms 39 Troubleshooting 41 Error code Fault display Sig nal 41 Washing results 43 Home Connect problem 50 Information on display panel 50 Malfunctions 50 Mechanical damage 52 Noise 52 Clean wastewater pump 54 Transportation storage and disposal 54 Removing the appliance 54 Protect appliance from frost 54 Transporting the appliance 55 Disposing of old appliance 55 Customer Service 55 Product number...

Page 4: ...ppliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Do not let children play with the appliance Cleaning and user maintenance must not be performed by chil dre...

Page 5: ...t possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutting through the supply hose or immersing the Aqua Stop valve in water is dangerous Never immerse the plastic housing in water The plastic housing on the supply hose contain...

Page 6: ...fety instructions and directions for use on packagings of detergent and rinse aid products may cause serious harm to health Follow the safety instructions and directions for use on the packagings of detergent and rinse aid products WARNING Risk of explosion Adding solvents to the interior of the appliance may cause ex plosions Never add solvents to the interior of the appliance Highly caustic alka...

Page 7: ...y splash out of the appliance Open the appliance door carefully if the programme is still running WARNING Risk of tipping Overfilling the Baskets may cause the appliance to tip up Never overfill the Baskets with free standing appliances WARNING Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense h...

Page 8: ... by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is available from the manufacturer or his Customer Service Risk to children WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep pack...

Page 9: ...door and cabinet doors underneath Keep an eye on children when opening and closing the ap pliance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwasher is not drinking water It may contain r...

Page 10: ...em to leak Check that there is a distance of at least 5 cm between the appli ance and the water pipe The pipes supplied for the drinking water and waste water connec tions are not affected here Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine...

Page 11: ...o wash use the additional Half Load function 1 The programme will adjust to a lower load and consumption will be reduced Additional functions Page 20 AquaSensor The AquaSensor is an optical meas uring device light barrier which measures the turbidity of the rinsing water You can save water with the AquaSensor Use of the AquaSensor depends on the programme If the soiling level is high the rinsing w...

Page 12: ...Make the appliance level using the height adjustable feet Make sure that the appliance is standing on the floor securely 6 Install the drainage connection Page 12 7 Install the drinking water connec tion Page 12 8 Connect the appliance to the power supply Drainage connection Connect your appliance to drainage connection so dirty water is dis charged via the wash cycle Installing the drainage conne...

Page 13: ...ent only in the range of 220 240 V and 50 Hz or 60 Hz Please note that the water safety system is only functional if there is a power supply 1 Insert the non heating appliance plug of the power cable into the appliance 2 Insert the mains plug of the appli ance into a nearby socket The connection data for the appli ance can be found on the rating plate 3 Check that the mains plug is inser ted prope...

Page 14: ... with your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 1 Rating plate Rating plate with E number and FD number Page 55 The data you need for Customer Service Page 55 1 Depending on the appliance specifications ...

Page 15: ...detergent dispenser into the tablet collecting tray where they can fully dissolve 7 Top basket Top basket Page 20 8 Cutlery shelf1 Cutlery shelf Page 22 9 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 39 10 Filter system Filter system Page 38 11 Cutlery basket Cutlery basket Pag...

Page 16: ...l indicator Rinse aid system Adding rinse aid Page 25 5 WLAN display Home Connect Page 34 6 Water supply display Display for water supply 7 Timer programming Setting timer programming Page 31 8 Remote Start Remote Start Page 35 9 button If you press for approx 3 seconds you can open the basic settings 10 Start button Starting the programme Page 31 11 Programme buttons and additional functions Prog...

Page 17: ...7 13 Display The display shows information about the remain ing running time or the basic settings You can change the basic settings via the display and the setting buttons 14 Programmes Programmes Page 18 1 Depending on the appliance specifications ...

Page 18: ...ater temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Wok 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 72 C Extra Dry Half Load HygienePlus SpeedPerfect...

Page 19: ...s in optimal consumption val ues Information for test institutes Test institutes are provided with in formation for comparability tests e g according to EN60436 These are the conditions for conduct ing the tests however they are not the results or consumption values E mail enquiries to dishwasher test appliances com The product number E Nr and the production number FD are required here They can be...

Page 20: ...ith small loads It is recommended adding less detergent to the detergent dis penser than for a full machine load The run time is shortened Energy and water con sumption are reduced HygienePlus To ensure a higher hy giene status for the ap pliance and tableware Additional func tion Use the temperature is raised and maintained for an extra long period Especially suitable for cleaning chopping boards...

Page 21: ...dge 3 Press in the levers on the right and left on the outside of the basket 4 Raise or lower the basket evenly to the right level Check that the basket is level on both sides 5 Release the levers a The basket clicks into position 6 Slide the basket back in Bottom basket Arrange pans and plates in the bot tom basket a Cutlery basket 1 Large plates up to a diameter of 31 cm can be arranged in the b...

Page 22: ... cutlery If you do not need the cutlery shelf you can fold it up Folding prongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Push the lever forwards and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs aud...

Page 23: ...ing sys tem Page 24 5 Set the amount of rinse aid to be dispensed Page 26 6 Add detergent Page 26 7 Start the Programme with the highest cleaning temperature without tableware To remove any marks from water or other residues we recommend you operate the appliance without tableware before using it for the first time Tip You can change these settings and other Basic settings Page 33 at any time Wate...

Page 24: ...Hxx a The display shows 4 Press repeatedly until the right water hardness has been set The value H04 is set at the factory 5 To save the settings press for 3 seconds Special salt You can use special salt to soften water Adding special salt If the special salt refill indicator lights up add special salt to the dispenser for special salt just before the pro gramme starts The consumption of special s...

Page 25: ...th salt replacement sub stances According to manufactur ers combined detergents with salt replacement substances can gen erally only be used up to a water hardness of 26 E without adding special salt The water hardness is 0 8 E You do not need to use special salt 1 Press 2 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 3 Press repeatedly until the dis pl...

Page 26: ...onds Switching the rinse aid sys tem off If you find the rinse aid refill indicator irritating e g when using combined detergents with a rinse aid compon ent you can switch the rinse aid sys tem off Tip The function of rinse aid is lim ited with combined detergents You will generally get better results using rinse aid 1 Press 2 To open the basic settings press for 3 seconds a The display shows Hxx...

Page 27: ...ble online via our website or from Cus tomer Service Page 55 Separate detergents Separate detergents are products that do not contain components other than detergent e g powder deter gent or liquid detergent With powder and liquid detergent the dosage can be individually adjusted to the level of soiling of the table ware For better washing and drying results and to avoid damage to the appli ance p...

Page 28: ... adding spe cial salt For the best washing and drying results we recommend us ing special salt from a water hard ness of 17 E To prevent sticking only touch de tergents in a water soluble pouch with dry hands and only ever place them in a dry detergent dispenser Even if the rinse aid and special salt refill indicators light up wash ing programmes will run properly with combined detergents The func...

Page 29: ...age to glass and table ware Only put glasses and china in the dishwasher if it is marked as dish washer safe by the manufacturer Avoid damage to glass and table ware Cause Recommendation The following table ware is not dish washer safe Items of cutlery and tableware made from wood Decorated glass ware antique and hand crafted table ware Plastic parts not resistant to heat Tableware made from coppe...

Page 30: ...specifications Page 56 For better washing and drying res ults position items with curves or recesses at an angle so water can run off 1 Remove large remnants of food from tableware To save resources do not pre rinse tableware under running wa ter 2 Observe the following when arran ging tableware Put heavily soiled tableware in the bottom basket e g pans The more powerful the spray jet the better t...

Page 31: ...has been selected Programmes Page 18 a The programme is set and the LED flashes a The remaining running time of the programme appears on the dis play Setting additional functions You can set additional functions to complete the washing programme selected Note The additional functions which can be used depend on the pro gramme selected Programmes Page 18 Press the button for the relevant additional...

Page 32: ...rupting programme Note When you open the appliance door once the appliance has heated up leave the door slightly ajar for a few minutes and then close it This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Press a The programme is saved and the appliance switches off 2 Press to resume the pro gramme Terminate programme To end a programme ...

Page 33: ... r05 1 r00 r06 Set the amount of rinse aid to be dis pensed Setting the amount of rinse aid Page 26 Switch the rinse aid system off with level r00 Intensive drying d00 1 d00 d01 The temperature is increased during the final rinse which improves the drying result This may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d01 or off d00 Wi Fi Cn0 Cn...

Page 34: ...ress 2 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 3 Press repeatedly until the display shows the required set ting 4 Press repeatedly until the dis play shows the right value You can change several settings 5 To save the settings press for 3 seconds Home Connect Home Connect Home Connect This appliance is network capable Connect your appliance to a m...

Page 35: ...liance receives signals from the WLAN home network Wi Fi at its installation location The appliance door is closed 1 With the help of the Home Connect app scan the QR code 2 Follow the instructions in the Home Connect app Home Connect settings Adapt Home Connect to your needs You can find the Home Connect set tings in the basic settings for your ap pliance Which settings the display shows will dep...

Page 36: ...ect server initial registration Unique appliance identification consisting of appliance codes as well as the MAC address of the Wi Fi communication module in stalled Security certificate of the Wi Fi communication module to ensure a secure data connection The current software and hardware version of your appliance Status of any previous reset to factory settings This initial registration prepares ...

Page 37: ...ned with ma chine care products and machine cleaners is the right programme for the care of your appliance Tip You can get our tested and ap proved Dishwasher Care and Ma chine Cleaner for Dishwashers online at https www bosch home com store or from customer service Machine Care is a programme which removes various deposits in one washing cycle Cleaning takes place in two phases Phase Removal of D...

Page 38: ...emove any coarse soiling in the interior with a damp cloth 2 Clean the filters 3 Place the machine care product in the appliance interior Only use machine care products specially designed for dishwash ers 4 Pour the machine cleaner into the detergent dispenser until it is filled completely Do not place any additional ma chine cleaner in the appliance in terior 5 Press 6 Press a Machine Care is run...

Page 39: ... fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow mark ings match up Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spray arms Clean the spray arms regularly 1 ...

Page 40: ...ray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arm and screw it firmly in place ...

Page 41: ...h the wa ter softening system 1 E 30 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 55 E 31 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 55 E 32 00 will light up altern ately or indicator for water supply lights up Supply hose is kinked Install the s...

Page 42: ...urn off the water tap 2 Call Customer Service Page 55 E 61 02 will light up altern ately Wastewater pump is blocked Clean the wastewater pump Clean wastewater pump Page 54 Cover of the wastewater pump is loose Secure the cover of the Wastewa ter pump Page 54 so it clicks into position E 61 03 will light up altern ately Water is not drained Wastewater hose is blocked or kinked 1 Reposition the wast...

Page 43: ... fuse 3 Wait at least 2 minutes 4 Insert the mains plug of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 55 and give the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page...

Page 44: ...the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tableware is not dry Not a fault As plastic does not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cutl...

Page 45: ... intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Tall narrow receptacles in corner areas are not rinsed adequately Do not position tall narrow recept acles at too great an angle or in corner areas Top baskets on right and left are not set to same height Set the top baskets on the left and r...

Page 46: ...substances are deposited there These coat ings cannot generally be re moved with chemicals Change your detergent Page 26 Clean the appliance mechanically White coating is deposited in the appliance interior 1 Set the water softening system cor rectly In most cases you will need to in crease the setting 2 Change your detergent if required Special salt dispenser is not screwed tight Screw the specia...

Page 47: ...chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Coloured coatings blue yel low brown that are difficult or impossible to remove are present inside the appliance or on stainless steel table ware The formation of films is due to substances contained in vegetables cabbage celery potatoes noodles etc or tap water ma...

Page 48: ...perature Programmes Page 18 Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Removable streaks are present on glasses glass ware with a metallic appear ance and cutlery Amount of rinse aid to be dispensed is set too high Set the rinse aid system to a lower ...

Page 49: ... also rust if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap of the special salt dispenser on tight Detergent residue is present in the detergent dispenser or the tablet collecting tray Spray arms were blocked by tableware so detergent was not rinsed out Check that the spray arm...

Page 50: ...e 24 Sensor does not detect spe cial salt tablets Do not use special salt tablets Refill indicator for special salt does not light up Water softening system is switched off Setting the water softening system Refill indicator for rinse aid lights up Insufficient rinse aid 1 Add Rinse aid Page 25 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 26 Refill indicator f...

Page 51: ...eck whether the socket works 2 Check whether the mains cable is properly inserted in the socket and on the rear of the appliance Appliance door is not closed properly Close the appliance door Programme starts automat ically You did not wait until pro gramme ended Terminate programme Page 32 Appliance stops during the programme or cuts out Appliance door is not closed properly Close the appliance d...

Page 52: ...osed Door lock has been activ ated Close the appliance door with greater force Door cannot be closed due to installation method Check whether the appliance has been installed properly When closed the appliance door its decor or attached parts should not knock against adjacent cabin ets or the worktop Lid on the detergent dis penser cannot be closed Detergent dispenser or lid are blocked by sticky ...

Page 53: ...g or rattling noise With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light items of tableware move about during the wash cycle Position light items of tableware se curely ...

Page 54: ...impeller with your hand 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal Removing the appliance 1 Disconnect the appli...

Page 55: ...lose 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in an en vironmentally friendly manner Information about current disposal methods are available from your specialist dealer or local authority This appliance is labelled in ac cordance with European Direct ive 2012 19 EU concerning used electrical and electronic appliances waste electrical and electr...

Page 56: ...eds to be turned off if you are away from home for a long period e g on holiday for several weeks Technical specifications Technical specifications Technical specifications Weight Max 60 kg Voltage 220 240 V 50 Hz or 60 Hz Power rating 2000 2400 W Fuse 10 16A Water pressure min 50 kPa 0 5 bar max 1000 kPa 10 bar Inlet rate Min 10 l min Water temperature Cold water Hot water max 60 C Capacity 12 pl...

Page 57: ...ications en 57 The cost of performing your request will be charged to you This offer is valid for three years from the date of purchase or at least as long as we offer support and spare parts for the relevant appliance ...

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Page 60: ...ee and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001582913 9001582913 020413 ...

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