Troubleshooting
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9.3 Cleaning the burners
After each use, clean the surface of the burner parts.
This prevents food remains from burning on.
ATTENTION!
The burner parts can be damaged if you clean them in
a dishwasher.
▶
Do not clean the burner parts in a dishwasher.
Note:
Read the information on the cleaning agents.
1.
Allow the appliance to cool down.
2.
Clean using a non-metallic brush and soapy water.
3.
Let the appliance dry completely. If there are water
droplets or damp areas at the start of cooking, this
may damage the enamel.
4.
Insert the burner parts. Ensure that the burner caps
are correctly positioned on the flame spreader.
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9.4 Cleaning the pan supports
Note:
Read the information on the cleaning agents.
1.
Allow the appliance to cool down.
2.
Carefully remove the pan supports.
3.
Clean using a non-metallic brush and soapy water.
Carefully clean the area around the rubber pads. If
the rubber pads come loose, the pan support may
scratch the hob.
4.
Alternatively, you can clean the pan supports in the
dishwasher.
Use the cleaning agents recommended by the dish-
washer manufacturer. In the case of heavy soiling,
we recommend precleaning the pan supports.
5.
Let the appliance dry completely. If there are water
droplets or damp areas at the start of cooking, this
may damage the enamel.
6.
Insert the pan supports correctly.
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10 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting after-
sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
If the appliance is defective, call Customer Service.
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
Only use genuine spare parts when repairing the
appliance.
▶
If the power cord of this appliance is damaged, it
must be replaced by the manufacturer, the manufac-
turer's Customer Service or a similarly qualified per-
son in order to prevent any risk.
10.1 Malfunctions
Fault
Cause and troubleshooting
The general electrical
operation is impaired.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
The circuit breaker or one of the residual-current circuit breakers has been triggered.
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In the fuse box, check whether the circuit breaker or one of the residual-current circuit
breakers has been triggered.
The mains plug of the power cord is not plugged in.
▶
Connect the appliance to the power supply.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Automatic ignition is
not working.
Food remnants or dirt are located between the ignition plug and the burner.
▶
Clean the space between the ignition plugs and burners.
Burner parts are wet.
▶
Carefully dry the burner parts.
The burner parts are positioned incorrectly.
▶
Correctly position the burner parts.
The appliance is not earthed or has not been connected correctly, or the earth cable is
damaged.
▶
Contact an electrician.
