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52

en | Troubleshooting

MIC IP starlight 7000i

2019-11 | 2.1 |

Installation Manual

Bosch Security Systems

13

Troubleshooting

Table of Troubleshooting Issues

The table below identifies issues that could occur with the camera, and how to resolve them.

Note

: Refer to the

Error Codes, page 58

section of the manual for descriptions of the error

codes that appear on the OSD. The section also lists recommended actions to resolve the
error codes.

Camera reboots frequently or
intermittently

Your camera has an improper network connection.
Test your camera with another power supply.
Check the Bosch website for a software update that
might address the issue.

No OSD messages appear.

Bosch’s Video SDK is required. Video management
software from third parties does not use the SDK.

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Summary of Contents for MIC IP starlight 7000i

Page 1: ...MIC IP starlight 7000i en Installation Manual ...

Page 2: ......

Page 3: ...unting the Camera in Inverted Orientation 22 6 Optional Configuration Programming in the Shipping Box 24 7 Optional Configuration Programming on a Temporary Table top Stand 25 8 Optional Installing the Illuminator 26 9 Optional Canting the Camera 33 10 Replacing a wiper assembly 38 11 Connections 45 11 1 About Camera Power and Control 45 11 2 Power Source Options 45 11 3 Ethernet Connections 46 11...

Page 4: ...oducts the content of the manual may change without notice Bosch Security Systems accepts no liability for damage resulting directly or indirectly from faults incompleteness or discrepancies between the manual and the product described 1 2 Legal Information Copyright This manual is the intellectual property of Bosch Security Systems and is protected by copyright All rights reserved Trademarks All ...

Page 5: ...side the product If not avoided this will result in an electrical shock serious bodily injury or death Warning Medium risk Indicates a potentially hazardous situation If not avoided this may result in minor or moderate injury Caution Low risk Indicates a potentially hazardous situation If not avoided this may result in property damage or risk of damage to the unit Notice This symbol indicates info...

Page 6: ... READILY ACCESSIBLE 2 POLE DISCONNECT DEVICE WITH A CONTACT SEPARATION OF AT LEAST 3 mm MUST BE INCORPORATED Warning ROUTING OF EXTERNAL WIRING MUST BE DONE THROUGH A PERMANENTLY EARTHED METAL CONDUIT Warning THE CAMERA MUST BE MOUNTED DIRECTLY AND PERMANENTLY TO A NON COMBUSTIBLE SURFACE Warning Risk of bodily injury Do not put a canted 45 camera in an upright position on the camera base or on an...

Page 7: ...r Notice Risk of injury or damage To prevent injury to your hands or damage to the wiper do not touch the wiper with your hands especially when the wiper is moving Notice Always use a shielded twisted pair STP connection cable and a shielded RJ45 network cable connector where the camera is used outdoors or the network cable is routed outdoors Always use shielded cables connectors in demanding indo...

Page 8: ...ublic areas only U S federal law strictly prohibits surreptitious recording of oral communications Accessories Do not place this unit on an unstable stand tripod bracket or mount The unit may fall causing serious injury and or serious damage to the unit Use only with mounting solutions specified by the manufacturer When a cart is used use caution and care when moving the cart unit combination to a...

Page 9: ...ources such as radiators heaters or other equipment including amplifiers that produce heat Moving Before moving the unit disconnect both the 24 VAC connection and the Ethernet cable connection if using PoE Outdoor signals The installation for outdoor signals especially regarding clearance from power and lightning conductors and transient protection must be in accordance with NEC725 and NEC800 CEC ...

Page 10: ...ction against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and radiates radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user ...

Page 11: ...of the Exposure Level distance exposure time to Exposure Limit Value ELV When EHV is greater than 1 the device has exceeded the Exposure Limit Values for a particular Risk Group The ELV is the level where optical radiation to the eye or skin is not expected to result in adverse biological effects The Hazard Distance HD is the distance from the source at which the Exposure Level equals the appropri...

Page 12: ...omer Service Telephone 888 289 0096 Fax 585 223 9180 Email security sales us bosch com Technical Support Telephone 800 326 1450 Fax 717 735 6560 Email technical support us bosch com Canada Telephone 514 738 2434 Fax 514 738 8480 Europe Middle East Africa and Asia Pacific Regions Please contact your local distributor or Bosch sales office Use this link https www boschsecurity com corporate where to...

Page 13: ...cause of their weight The MIC packaging is designed to allow installers to configure the camera inside the shipping box to provide a temporary table top or desk top stand 2 1 Configuration with Project Assistant app You can also use the Project Assistant app to complete the initial configuration of the camera In order to use this device with the Project Assistant app by Bosch you must download the...

Page 14: ...es the optional accessories for MIC cameras Refer to the datasheets of each accessory for details Some accessories may not be available in all regions Accessories Description Accessories Description MIC DCA H MIC DCA HB MIC DCA HW MIC DCA HG MIC DCA HBA MIC DCA HWA MIC DCA HGA Hinged Deep Conduit Adapter in Black White Grey Black with M25 to adapter White with M25 to adapter Grey with M25 to adapt...

Page 15: ...MIC IP starlight 7000i Product Description en 15 Bosch Security Systems Installation Manual 2019 11 2 1 MIC ILB 300 MIC ILW 300 MIC ILG 300 Black White Grey ...

Page 16: ...s or damage to the surface finish paint If you notice damage to the paint return the unit for a replacement 1 Select the Mounting Location and Orientation 2 Install the appropriate power supply VIDEOJET connect VJC 7000 90 24 VAC VG4 A PSU1 or VG4 A PSU2 or midspan 60 W version or 95 W version and or the alarm washer interface MIC ALM WAS 24 all sold separately as necessary Refer to the Installati...

Page 17: ... for mounting the camera include the top of a building the side wall of a building the corner of a building and under the eave of a building The camera can also be mounted on the side of a lamp post pole or similar column using the Pole Mount Bracket MIC PMB Be aware that lamp posts can often be subject to movement and are not suitable platforms in all conditions or for all applications Notice Out...

Page 18: ...gher than the camera A good earth bonding connection to the camera housing itself will provide protection against damage from secondary strikes The camera housing itself is constructed to cope with secondary strikes If the correct lightning protection is applied then no damage to the internal electronics or camera should result 5 2 Mounting Options See the figures that follow for illustrations of ...

Page 19: ...nual 2019 11 2 1 Figure 5 1 Top view of canted MIC7000 illustrating distance of pan clearance The figure below illustrates the tilt range of the camera in upright orientation 55 55 90 90 A u t o P i v o t Figure 5 2 MIC7000 Tilt Range 145 each direction 290 if AutoPivot enabled ...

Page 20: ...l grade ISO Class 10 9 SAE Grade 8 and zinc plated for moderate corrosion resistance When installed in marine or similarly corrosive environments stainless hardware A2 800 A4 800 is recommended Fasteners are to be a minimum diameter of 8 mm 0 3125 in All bolts must extend through the mounting surface and be secured with a flat washer lock washer and nut All studs must be anchored to concrete or we...

Page 21: ...e Note The figure identifies the part numbers as well as the codes for the available colors BD for black WD for white and MG for grey of each mounting accessory MIC WMB BD WD MG MIC SCA BD WD MG MIC PMB Figure 5 4 Typical Pole mount configuration Corner Mount MIC CMB BD WD MG MIC SCA BD WD MG MIC WMB BD WD MG Figure 5 5 Typical Corner mount configuration Note Always install an SCA when you install...

Page 22: ...zation Connector Kit 5 4 Considerations for Mounting the Camera in Inverted Orientation To change the camera orientation to Inverted complete the following steps 1 Remove the camera from the shipping box 2 Apply power to the camera 3 Access the web browser of the camera 4 Access the page Configuration 5 Navigate to Camera Installer Menu Orientation 6 Select Inverted The camera head will rotate aut...

Page 23: ...ove the section for the illuminator on the sunshield because the illuminator is attached to the opposite side of the camera visor Seal the mount so that moisture or water cannot collect and stay in the bottom of the MIC camera The figure that follows shows the camera installed in inverted orientation on a pole Figure 5 9 MIC camera mounted in inverted orientation on pole ...

Page 24: ... If you must change the camera s orientation to Inverted remove the camera from the box and configure it by following the steps in Optional Configuration Programming on a Temporary Table top Stand 1 Remove the accessories box from the top middle section of the box 2 Supply power to the camera and Connect the Camera to the Network page 47 Note that the wiper moves one to three times across the came...

Page 25: ...oam covering the head of the camera 3 Remove the camera still in the foam from the box Place the camera upright on a flat horizontal surface 4 Supply power to the camera and Connect the Camera to the Network page 47 Note that the wiper moves one to three times across the camera window and then returns to parked position 5 Configure the camera Refer to the separate User Manual for details Notice If...

Page 26: ...biological safety of lamps and lamp systems The product emissions exceed the EXEMPT Group limit for both Retinal Blue Light and Cornea Lens infrared hazard as defined by IEC 62471 2006 The product was found to meet the Risk Group 1 exposure limits for IR and White LEDs Refer to the MIC7000 Operation Manual for complete information on illumination safety Notice If the MIC camera will have both illu...

Page 27: ...eb browser access the camera s Settings page Select Advanced Camera Installer Menu Orientation and then select Inverted Click Set to confirm the selection The camera head will rotate automatically into inverted position 180 Regardless of mounting orientation the visor should always be above the camera window 2 Phillips 2 Phillips ...

Page 28: ...ve and discard the three 3 plastic screws surrounding the appropriate access port where the illuminator will be installed 3 Remove the appropriate access plug from the camera head with the supplied spanner wrench For upright cameras remove the plug near the visor For inverted cameras remove the plug farther away from the visor ...

Page 29: ...n 29 Bosch Security Systems Installation Manual 2019 11 2 1 Bosch suggests storing the access plug inside the DCA mount or wall mount accessory in case it becomes necessary to remove the illuminator 4 Remove the plastic cap from the illuminator accessory Discard ...

Page 30: ...to position on the camera head C A B 0 0 7 N m C A B C A B 0 7 1 4 N m 1 4 N m C B A 6 Partially engage the threads of all three 3 screws Do not tighten any one screw completely at this point Using the T20 Torx driver tighten the screws to the proper torque using the sequence described in the previous figure Warning Total engagement is not complete until you tighten all three 3 screws ...

Page 31: ...MIC IP starlight 7000i Optional Installing the Illuminator en 31 Bosch Security Systems Installation Manual 2019 11 2 1 7 Remove the translucent film ...

Page 32: ...2 en Optional Installing the Illuminator MIC IP starlight 7000i 2019 11 2 1 Installation Manual Bosch Security Systems 515 34 mm 20 26 in 287 93 mm 11 34 in 8 Installation of the illuminator is complete ...

Page 33: ... inverted and canted orientation Warning Risk of bodily injury Unplug the device from its power source before canting the device After removing the screws from the yoke arms support the camera head so that it doesn t tilt downward unexpectedly and pinch fingers or other body parts Notice Risk of damage to the camera Do not under any circumstances cant the camera while the camera is on its side Can...

Page 34: ...amage to paint which then may lead to the start of corrosion Bosch strongly recommends attaching the camera to a DCA and mounting the DCA before canting the camera To cant the camera follow these steps 1 Remove the yoke cap item 2 in the figure below on one yoke arm of the camera using the supplied spanner wrench item 1 Repeat for the second arm Figure 9 2 Remove yoke caps with spanner tool 2 Remo...

Page 35: ...te the arms and the head assembly forward Notice Risk of damage to the device Do not cant the camera or let it fall in the wrong direction The camera should cant only in the direction indicated in the figure directly below Figure 9 4 Cant the camera head 6 Reinsert the screws into both yoke arms Note the letter assigned to each screw in the figure below C D B A Figure 9 5 Reinsert yoke arm screws ...

Page 36: ... Torque requirements for yoke arm screws 5 mm Hex T30 Torx SN xxxxxxx46029xxxxxx Dec 2014 C D A B 7 5 N m 5 5 ft lb 17 N m 12 5 ft lb 17 N m 12 5 ft lb C D A B 17 N m 12 5 ft lb A A B C D C D B 9 Attach the yoke caps using the supplied spanner wrench 0 0mm 0 5mm Figure 9 6 Attach yoke caps 10 Canting is complete ...

Page 37: ...ing the Camera en 37 Bosch Security Systems Installation Manual 2019 11 2 1 11 Change the camera orientation to Canted Complete the following steps Access the page Configuration Navigate to Camera Installer Menu Orientation Select Canted ...

Page 38: ...assembly MIC IP starlight 7000i 2019 11 2 1 Installation Manual Bosch Security Systems 10 Replacing a wiper assembly 1 Put a piece of thin protective material between the window glass and the wiper to prevent accidental damage ...

Page 39: ...rity Systems Installation Manual 2019 11 2 1 2 With one hand hold the wiper arm firmly in place to restrict rotational movement 3 With the other hand using a 7mm Hex socket or nut driver rotate the acorn nut counter clockwise until the nut is free from the wiper shaft ...

Page 40: ...a wiper assembly MIC IP starlight 7000i 2019 11 2 1 Installation Manual Bosch Security Systems 4 Remove the wiper spring hub arm and blade assembly from the wiper shaft 5 Assemble the new wiper arm on the new wiper hub ...

Page 41: ...7000i Replacing a wiper assembly en 41 Bosch Security Systems Installation Manual 2019 11 2 1 6 Insert the new blade assembly into the new wiper arm 7 Slide the new wiper hub and the attached parts onto the wiper shaft ...

Page 42: ...42 en Replacing a wiper assembly MIC IP starlight 7000i 2019 11 2 1 Installation Manual Bosch Security Systems 8 Slide the new wiper spring onto the wiper shaft and over the new wiper arm ...

Page 43: ...ng a wiper assembly en 43 Bosch Security Systems Installation Manual 2019 11 2 1 9 Apply Loctite 243 to the cavity of the acorn nut 10 Lightly thread the new acorn nut onto the wiper shaft over the new wiper spring and new wiper hub ...

Page 44: ...curity Systems 11 With one hand hold the new wiper arm firmly in place to restrict rotational movement and to keep the wiper assembly parallel with the flat top of the glass 12 With the other hand using a 7mm Hex socket or nut driver tighten the new acorn nut clockwise to a torque value of 1 0 Nm ...

Page 45: ...re applied simultaneously the camera usually selects the High PoE Midspan and will draw minimal power from the auxiliary input 24 VAC If the High PoE Midspan power source fails the camera switches power input seamlessly to 24 VAC After the High PoE Midspan power source is restored the camera switches power input again to the High PoE Midspan Bosch recommends 24VAC power output of 24V at 100VA 4A w...

Page 46: ...Shielded Twisted Pair STP Ethernet directly to the camera or to a network switch between the camera and the network Note Cat5e Cat6 Shielded Twisted Pair STP cable is required in order to meet European regulatory EMC standards Maximum Distance 100 m 330 ft Ethernet 10BASE T 100BASE TX auto sensing half full duplex Terminal Connector RJ45 Male High PoE For models with attached illuminators Use the ...

Page 47: ...d MIC IP Camera Models shipped with VG4 A PSU1 and VG4 A PSU2 Note If the MIC camera will be installed directly to a mounting surface instead of onto a MIC DCA or a MIC wall mount bracket Bosch recommends using the connector kit for your model of camera to protect the connections against moisture and dust particles Each kit provides components for connecting as many as 5 MIC cameras MIC IP67 5PK M...

Page 48: ...oE Connect a Cat5e Cat6 Shielded Twisted Pair STP Ethernet cable from the RJ45 connector of the camera to the Local Area Network LAN If not using PoE and if connecting directly to a computer DVR NVR or other related network device Connect either a Cat5e Cat6 Shielded Twisted Pair STP Ethernet cable or a crossover Ethernet cable between the RJ45 connector of the camera and the network device Note Y...

Page 49: ...an no I O connections 1 MIC camera 2 MIC Hinged DCA MIC DCA Hx 3 High PoE Network cable Cat5e Cat6 Shielded Twisted Pair STP user supplied between camera and High PoE Midspan 4 95 W midspan NPD 9501A or 60 W midspan NPD 6001B 5 Data only IP cable Cat5e Cat6 Shielded Twisted Pair STP user supplied between midspan and head end network Note The total length of Cat5e Cat6 Shielded Twisted Pair STP cab...

Page 50: ...1 MIC7000 camera 6 24 VAC Power pack 1A 50 60 Hz user supplied 2 MIC Hinged DCA MIC DCA Hx 7 Washer pump accessory 3 RS 485 cable 3 conductor user supplied 8 Interface cable for washer control user supplied 4 MIC ALM WAS 24 enclosure 9 Alarm input output interface cables user supplied 5 Interface cable for 24 VAC user supplied for MIC ALM WAS 24 10 Monitored Normally Open switch for Supervised Ala...

Page 51: ...n VIDEOJET connect 7000 2 Data only IP cable Cat5e Cat6 Shielded Twisted Pair STP to the head end network Note The cable to the head end also can be fiber optic cable from one of the two SFP slots 3 Alarm input output interface cables user supplied 4 Alarm output cables user supplied 5 120 230 VAC 50 60 Hz 6 Audio input interface cable user supplied 7 External washer pump user supplied 8 Washer ou...

Page 52: ...8 section of the manual for descriptions of the error codes that appear on the OSD The section also lists recommended actions to resolve the error codes Camera reboots frequently or intermittently Your camera has an improper network connection Test your camera with another power supply Check the Bosch website for a software update that might address the issue No OSD messages appear Bosch s Video S...

Page 53: ...r blade the device contains no user serviceable parts Contact your local Bosch service center for device maintenance and repair In the event of failure the device should be removed from site for repair On Site Inspection It is recommended that the device be inspected on site every six months to check mounting bolts for tightness security and any signs of physical damage Inspection of this device s...

Page 54: ...s and components that can be reused This symbol means that electronic and electrical devices that have reached the end of their working life must be disposed of separately from household waste In the EU separate collecting systems are already in place for used electrical and electronic products Please dispose of these devices at your local communal waste collection point or at a recycling center ...

Page 55: ... en 55 Bosch Security Systems Installation Manual 2019 11 2 1 16 Technical data For product specifications see the datasheet for your camera available on the appropriate product pages of the Online Product Catalog at www boschsecurity com ...

Page 56: ... protection when installing outdoor cameras The following figure is an illustration of the proper configuration for installing IP PTZ cameras AUTODOME and MIC outdoors with surge and lightning protection Note that the illustration does not include representations of all models of AUTODOME and MIC cameras The illustration can represent any IP camera Mounting hardware varies between units Figure 17 ...

Page 57: ...ernet cable Route the cable through grounded metal conduit Isolate high voltage power lines in a separate conduit 7 Equipment enclosure 8 Outdoor rated High PoE compatible midspan 9 Connect the Bus Bar to the Equipment Grounding Electrode 10 Outdoor High PoE compatible surge protection to protect indoor equipment 11 Equipment Grounding Electrode 12 Lightning Rod 13 Down Conductor refer to NFPA 780...

Page 58: ... PoE such as one based on IEEE 802 3af or IEEE 802 3at with insufficient power output may be connected to the camera 4 Capacity of the external PoE device is insufficient to support operation of the camera s window defroster Note MIC IP fusion 9000i only An incorrect type of PoE or PoE such as one based on IEEE 802 3af or IEEE 802 3at with insufficient power output may be connected to the camera 5...

Page 59: ... to the camera may exist 1 Verify the integrity of the mechanical parts such as the arms and the pan body 2 Verify the integrity tightness of the external fasteners Tighten where necessary 3 If obvious damage is present stop using the camera and contact the nearest Bosch Security Systems Service Center 4 If no damage is evident power the camera off and then on and then evaluate operational perform...

Page 60: ...other to increase the distance between limit stops to at least 10 apart 13 Autofocus has been turned off because of excessive focus activity 1 If practical increase lighting in the scene so that the focus function stops hunting 2 Use focus in manual mode or One Push mode 14 Washer operation was attempted without washer pre position being stored Configure the washer pre position If necessary refer ...

Page 61: ...perating status of the external High PoE power source 2 Verify the integrity of the electrical connections between the power source and the camera 19 When operating using redundant power sources the camera has detected a loss of power from the external 24 VAC power source 1 Verify the operating status of the external 24 VAC power source 2 Verify the integrity of the electrical connections between ...

Page 62: ...onds during the camera s recovery procedure If this problem begins to occur on a regular basis 1 Verify that the power source to the camera is not experiencing brown out conditions 2 Verify that the camera s earth ground connection is attached per earlier instructions If these actions do not resolve this problem contact the nearest Bosch Security Systems Service Center Caution If you choose not to...

Page 63: ...MIC IP starlight 7000i Error Codes 63 Bosch Security Systems Installation Manual 2019 11 2 1 ...

Page 64: ...64 Error Codes MIC IP starlight 7000i 2019 11 2 1 Installation Manual Bosch Security Systems ...

Page 65: ......

Page 66: ...Bosch Security Systems B V Torenallee 49 5617 BA Eindhoven Netherlands www boschsecurity com Bosch Security Systems B V 2019 ...

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