Customer Service
en
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Customer Service
Customer Service
If you are unable to rectify the fault, please contact our
Customer Service. We will always finds a suitable
solution to avoid unnecessary visits by technicians.
The contact information for your nearest Customer
Service office can be found here or on the enclosed
Customer Service list.
When calling, please state the product number (E-Nr.)
and the production number (FD), which can be found
on the rating plate.
"Getting to know your appliance" on page 13
You can trust in the manufacturer's expertise.
You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your home appliances.
Appliance self-test
Your appliance features a self-test programme; this
displays the fault which your Customer Service team
can rectify.
1.
Switch the appliance off and wait 5 minutes.
2.
Switch on the appliance.
3.
Within the first 10 seconds press and hold
menu
button for 10 seconds until an audible signal
sounds.
The self-test programme starts. While the self-test is
running, a long audible signal will sound.
■
If 2 audible signals sound after the end of the self-
test and the set temperature is displayed, your
appliance is OK.
■
If after the self-test 5 audible signals sound and the
menu
button flashes for 10 seconds, inform
Customer Service.
The appliance switches to normal operation once the
programme has ended.
Obtaining advice and ordering repairs if a
fault occurs
Contact information for all countries can be found on
the enclosed Customer Service list.
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Guarantee
Detailed information on the warranty period and
warranty conditions in your country are available from
your customer service, your dealer and on our website.
GB
0344 892 8979
Calls charged at local or mobile rate
IE
01450 2655
0.03 € per minute at peak. Off peak
0.0088 € per minute.
US
800 944 2904
toll-free
