79
Troubleshooting
Malfunctions often have simple explanations. Refer to the table
before calling the after-sales service as you may be able to
remedy the fault yourself.
Malfunction table
If a dish doesn't turn out as well as you had hoped, refer to the
section
Tested for you in our cooking studio
, where you will find
plenty of cooking tips and tricks.
:
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried out
by one of our trained after-sales engineers.
Replacing the bulb in the oven ceiling light
If the bulb in the oven light fails, it must be replaced. Heat-
resistant, 40 watt spare bulbs can be obtained from our after-
sales service or a specialist retailer. Only use these bulbs.
:
Risk of electric shock!
Switch off the circuit breaker in the fuse box.
1. Place a tea towel in the oven when it is cold to prevent damage.
2. Unscrew the glass cover by turning it anti-clockwise.
3. Replace the bulb with one of the same type.
4. Screw the glass cover back in.
5. Remove the tea towel and switch on the circuit breaker.
Glass cover
You must replace a damaged glass cover. Suitable glass covers
may be obtained from the after-sales service. Please specify the
E number and FD number of your appliance.
After-sales service
Our after-sales service is there for you if your appliance needs to
be repaired. We will always find the right solution in order to avoid
unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and the
production number (FD no.) so that we can provide you with the
correct advice. The rating plate containing these numbers is found
on the side of the oven door. To save time, you can make a note
of the number of your appliance and the telephone number of the
after-sales service in the space below, should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the warranty
period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest assured that the
repair will be carried out by trained service technicians using
original spare parts for your domestic appliance.
Problem
Possible cause
Remedy/information
The oven does
not work.
The circuit
breaker is defec
-
tive.
Look in the fuse box and
check that the circuit breaker
is in working order.
Power cut
Check whether the kitchen
light or other kitchen appli
-
ances are working.
The clock dis
-
play flashes.
Power cut
Reset the clock.
The oven does
not heat up.
There is dust on
the contacts.
Turn the control knobs back
and forth several times.
The gas burner
does not ignite.
Power failure or
damp ignition
plugs.
Light the gas burner with a
gas lighter or a match.
E no.
FD no.
After-sales service
O
GB
0844 8928979
Calls from a BT landline will be charged at up to 3 pence
per minute. A call set-up fee of up to 6 pence may apply.
IE
01450 2655
