22
Troubleshooting
Malfunctions often have simple explanations. Refer to the table
before calling the after-sales service as you may be able to
remedy the fault yourself.
Fault table
If a dish does not turn out as well as you had hoped, please
refer to the section
Tested for you in our cooking studio
. It
contains useful tips and information on cooking, baking,
roasting and frying.
:
Risk of electric shock!
Incorrect repairs are dangerous. Repairs must only be carried
out by technicians that have been trained by our after-sales
service.
Error messages
When the display panel shows an error message with
“
, press
the
0
button. The message will disappear. The set time
function will be deleted. If the error message does not
disappear, call the Technical Assistance Service.
The following error messages can be solved by the user.
:
Risk of electric shock.!
Incorrect repairs can be dangerous. Repairs may only be
carried out by qualified personnel from the Technical
Assistance Service.
Replacing the bulb in the oven ceiling light
If the bulb in the oven light fails, it must be replaced. Heat-
resistant, 40 watt spare bulbs can be obtained from our after-
sales service or a specialist retailer. Only use these bulbs.
:
Risk of electric shock!
Switch off the circuit breaker in the fuse box.
1.
Place a tea towel in the oven when it is cold to prevent
damage.
2.
Unscrew the glass cover by turning it anti-clockwise.
3.
Replace the bulb with one of the same type.
4.
Screw the glass cover back in.
5.
Remove the tea towel and switch on the circuit breaker.
Glass cover
You must replace a damaged glass cover. Suitable glass
covers may be obtained from the after-sales service. Please
specify the E number and FD number of your appliance.
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers is
found on the side of the oven door. To save time, you can make
a note of the number of your appliance and the telephone
number of the after-sales service in the space below, should it
be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
Fault
Possible cause Remedy/information
The oven is not
working.
Faulty fuse.
Look in the household fuse
box and check that the fuse
is in working order.
Power cut.
Check whether the kitchen
light or other kitchen appli-
ances are working.
The clock dis-
play is flashing.
Power cut.
Reset the time.
The oven is not
heating up.
Dust on the
contacts.
Turn the hotplate lever to
the right and left a couple of
times.
The gas burner
will not ignite.
Power cut or
damp spark
plugs.
Light the gas burner with a
gas lighter or a match.
The LED light-
ing on the glass
cover is not
working.
The LED light-
ing button has
not been
pressed.
Press the LED lighting but-
ton.
The glass cover
on the appli-
ance is not fully
open or is
closed.
Open the glass cover on
the appliance fully.
The glass cover
has not been fit-
ted correctly.
Make sure that the hinges
on the glass cover have
been fitted correctly; see
the "Glass cover" section.
Error message Possible cause Solution/advice
“‹‚‚
A button has
been pressed
for too long or
has got stuck.
Press all of the buttons one
by one. Check if any button
is stuck, covered or dirty.
E no.
FD no.
After-sales service
O
