50
en | Troubleshooting
FLEXIDOME panoramic 5100i | FLEXIDOME
panoramic 5100i IR
2022-01 | V01 | F.01U.385.628
User manual
Bosch Security Systems B.V.
5
Troubleshooting
5.1
Physical reset button
Each camera has a hardware reset button. You may need to press the reset button to reset the
camera to factory defaults if you encounter the following circumstances:
–
You can power up the camera but cannot log on to the camera using the web browser.
–
The camera doesn’t start up, or fails to power up via PoE.
–
The camera cannot search an IP address.
–
The camera’s firmware crashed.
–
You forgot the password to access the camera.
–
The image becomes frozen.
–
You cannot update the firmware.
–
The camera disconnects from the network at random and needs a reboot.
–
The camera no longer finds pre-positions (preset positions).
–
You cannot configure the camera using the web browser.
–
The camera has no video out.
i
Notice!
A factory default deletes all camera settings including passwords, network settings, and
image settings.
Complete the following sequence of steps only if you have no other option to restore
operation to the camera.
Steps to complete a hardware reset for all camera models
1.
Apply power to the camera.
2.
Find the hardware reset button on the camera block. (See each section below to locate
the reset button for your camera model.)
3.
Push and hold the reset button for more than 10 seconds. The red LED indicator on the
device will begin flashing to show that the hardware reset started.
4.
Let the camera complete a self-check. When the self-check completes, the red LED will
turn off.
5.
Search again for the IP address. Access the camera using the web browser. Set the initial
password for the camera.
For FLEXIDOME panoramic 5100i, the reset button is near the micro HDMI connection port. To
access the reset button, remove the camera cover. Note that the reset button does not show
the text RESET to prevent tampering.
For FLEXIDOME panoramic 5100i IR, the reset button is close to the golden 2x 10-pin
connector. To access the reset button, remove the camera dome cover.
