Bosch DICENTIS, Configuration Manual, Page: 129 / 134

DICENTIS Troubleshooting | en 129
Bosch Security Systems B.V.
Configuration manual
2021.06 | V3.7 |
15.5.5 The Interpreter desk displays the DICENTIS logo
Issue :
The device is not assigned to an Interpreter desk and booth
Solution :
Assign the device to an Interpreter desk and booth using the Interpreter desk or the Meeting
application
Issue :
The Interpreter desk has no A-output language configured
Solution :
Configure an A-output language using the Interpreter desk or the Meeting application
Issue :
The A-language of the Interpreter desk is assigned to a source other than DICENTIS
Solution :
Set the source to DICENTIS in the Rooms > Language selection or in the prepared meeting
Issue :
The device has incorrect firmware
Solution :
Upload the firmware using the firmware upload tool that is installed on the DICENTIS server
15.5.6 Camera control
Issue :
Camera pre-positions cannot be set at the seats.
Solution :
1. Close the Meeting application.
2. Remove the file: C:\Users\«servername»\AppData\Local\Bosch
\Bosch.Mmcn.UserInterfaces_...
3. Restart the Meeting application.
15.5.7 MMD does not show logo and participant image
Issue:
After upgrading to DICENTIS Conference system 3.60, TLS1.0 is disabled for security reasons,
and TLS1.2 is enabled. Since the Multimedia device does not support TLS1.2, it does not
show logo and participant images anymore.
Solution:
Enable TLS1.0 on the server:
1.
Open a command prompt in Administrator mode .
2. Run
\Tools\TLS_MMD\EnableTLS1.0.bat
from the DICENTIS ISO file.
3. Powercycle the server.
Note: This directory also contains a file to disable TLS1.0.
15.6 Customer service
If a fault cannot be resolved, please contact your supplier or system integrator, or go directly
to your Bosch representative.
Support
Access our support services at https://www.boschsecurity.com/xc/en/support/ .