Bosch DICENTIS, Configuration Manual

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128 en | Troubleshooting DICENTIS
2021.06 | V3.7 |
Configuration manual
Bosch Security Systems B.V.
15.5.3 Software and hardware installation
Issue :
Failsafe devices are not automatically restored by the FWUT if they are not in the same subnet
as the FWUT, e.g. a multi-subnet network with an ARNI.
Solution :
Disconnect all devices that are in failsafe mode and connect them to a system with one subnet
and without an ARNI. The failsafe mechanism is based on multicast DNS, which causes this
technical constraint. Failsafe works with multicast DNS; this is a technical constraint.
Issue :
Upgrading DICENTIS devices (DCNM-MMD) that have factory firmware prior to 1.2 does not
work in a system with an ARNI, because the Firmware Upload Tool does not list the DCNM-
MMDs.
Solution :
Upgrade the DICENTIS devices with the ARNI disconnected.
Note : Limit the system size to a maximum of 100 DCNM-MMDs while upgrading.
Issue :
The system stops working after a new user is created at the PC running the DICENTIS
software services.
Solution :
Reboot the server PC.
15.5.4 Meeting application and DICENTIS device
Issue :
When using the home button in the browser and the Back to Active button (large green
button), to return to the active meeting after browsing the internet, there is a delay of about 4
seconds.
Solution :
This is standard Android behavior.
When the back button in the browser is used, and then the
Back to Active button, there is no
delay.
Issue :
The Meeting application shows disabled buttons or missing buttons. The DICENTIS devices
show the disconnected screen.
Solution :
Disable the sleep mode of the server PC, and then reboot the server.
Issue :
The Meeting application and the DICENTIS devices show a different time.
Solution :
Enable daylight saving on the PC running the Meeting application.
Issue :
Cannot access screens upon moving the screen splitters to the edge of the window.
Solution :
Delete the file
user.config
in
C:\Users\admin\AppData\Local\Bosch
\Bosch.Dcnm.UserInterfaces_StrongName_4bkwhn14ajzhneng3j1ucxubjyvsms2k
\<software version>.0