Robert Bosch GmbH
Automotive Service Solutions
Franz-Oechsle-Straße 4
73207 Plochingen
DEUTSCHLAND
www.bosch.com
1 689 989 295 | 2017-06-27
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10. Information in case of faults or problems
Problem
Possible cause
Remedy
The LED on the CCU-Modul is not lit
R
Connection cable not connected correctly.
R
Vehicle or CCU voltage supply interrupted.
R
CCU-Modul or connection cable defective.
R
OBD socket on vehicle defective.
R
Make sure connection cable and CCU-Modul are
properly connected.
R
Replace CCU-Modul and connection cable.
R
Check and repair OBD socket.
Service provider login fails
R
Incorrect user name and / or password.
R
Access information not activated or access
blocked.
R
Make sure user name and password are entered
correctly.
R
Call service provider hotline.
CCU-Modul is not transmitting data or
expected location data is missing
R
Vehicle or CCU voltage supply interrupted.
R
CCU or connection cable defective.
R
Vehicle ODB socket defective.
R
Antenna side of CCU blocked by connection
cable or mounted on metal surface.
R
Make sure the connection cable is properly
connecting vehicle and CCU.
R
Replace CCU and connection cable.
R
Check and repair OBD socket.
R
Change installation position and orientation of CCU
(antenna side must not touch a metal surface).
The CCU-Modul is not supplied with
voltage over the 2-wire connection cable.
R
2-wire connection cable not correctly wired.
R
Defective fuse in 2-wire connection cable.
R
Check connection of 2-wire connection cable.
R
Check fuse, replace defective fuse.
Tab. 1:
Troubleshooting
