Customer service
en-us
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4
Customer service
Customer service
Before calling customer service, please check
whether you can correct the fault yourself.
If you are unable to correct the fault, please contact
our customer service. We will always find an
appropriate solution.
When calling, please state the product number (E-
Nr.) and the production number (FD), which can be
found on the rating plate.
"Getting to know your appliance" on page 14
Appliance self-test
Your appliance features a self-test program which
displays the fault your customer service can rectify.
1.
Switch off the appliance and wait 5 minutes.
2.
Switch the appliance on again.
3.
Within the first 2 minutes press and hold
menu
button for 10 seconds until an audible
signal sounds.
The self-test program starts. While the self-test is
running, a long audible signal sounds in the
meantime.
■
If 2 audible signals sound after the end of the
self-test and the set temperature is displayed,
your appliance is OK.
■
If 5 audible signals sound after the end of the
self-test and the settings display shows
Er
,
contact customer service.
When the program has ended, the appliance
switches to normal operation.
Warranty statement
Please see the enclosed statement of limited
product warranty for detailed information on warranty
coverage.
US
1-800-944-2904
Toll-free phone number
CA
1-800-944-2904
