Bosch AUTODOME IP starlight 7000i NDP?7512?Z30, Installation Manual

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AUTODOME IP starlight 7000i Troubleshooting | en 63
Bosch Security Systems
Installation Manual
2021-03 | 1.2 |
14 Troubleshooting
Support
Access our support services at www.boschsecurity.com/xc/en/support/ .
Bosch Security and Safety Systems offers support in these areas:
–
Apps & Tools
– Building Information Modeling
– Warranty
– Troubleshooting
– Repair & Exchange
– Product Security
Bosch Building Technologies Academy
Visit the Bosch Building Technologies Academy website and have access to training courses,
video tutorials and documents : www.boschsecurity.com/xc/en/support/training/
14.1 Rebooting the unit
Reboot the unit
After a Factory Default or firmware update, reboot the unit if:
–
You cannot connect to the unit in the Web browser.
OR
–
Configuration Manager or BVMS or similar software identifies the unit as “Videojet
Generic”.
4 Reboot the unit using one of the following methods:
– In the web browser, type the IP address and then /reset (without any punctuation). Press
the
Enter key.
OR
–
In Configuration Manager, right-click the IP address and click Restart .
4 Wait two minutes for the process to complete.
If you cannot control the unit after the firmware upgrade, then cycle the power to the unit. If a
power reset does not solve the problem, or if Configuration or video management software
identifies the unit as “Videojet Generic,” then contact your Bosch Service Center for an RMA
for the unit.