Customer Service
7
6 720 876 034 (2018/09)
5
Customer Service
We ask you to always provide the
BOSCH
serial number
(SNR/TTNR)
of
your appliance when calling in a customer service engineer. You will find
the numbers on the ratings plate on the inner side of the front flap.
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A fault, what to do?
WARNING:
Attention!
▶
Repairs must only be carried out by an authorised technician.
Improper repairs can lead to risk of serious injury to the user.
If your appliance does not operate as required, it is often due to a very
minor problem. Please check whether you can remedy the fault yourself
by using the following guidelines. You will save yourself the costs of an
unnecessary visit by customer service personnel.
6.1
Faults that the customer can troubleshoot himself
If the fault could not be eliminated, please call customer service.
6.2
Faults that the customer service specialist should troubleshoot
6.3
Faults that are automatically remedied
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Guarantee
The guarantee conditions for this appliance are as defined by our
representative in the country in which it is sold.
Details regarding these conditions can be obtained from the dealer from
whom the appliance was purchased. The bill of sale or receipt must be
produced when making any claim under the terms of this guarantee.
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Environmental protection/disposal
Environmental protection is a fundamental corporate strategy of the
Bosch Group.
The quality of our products, their economy and environmental safety are
all of equal importance to us and all environmental protection legislation
and regulations are strictly observed.
We use the best possible technology and materials for protecting the
environment taking account of economic considerations.
Packaging
Where packaging is concerned, we participate in country-specific
recycling processes that ensure optimum recycling.
All of our packaging materials are environmentally compatible and can be
recycled.
Used appliances
Used appliances contain valuable materials that can be recycled.
The various assemblies can be easily dismantled. Synthetic materials are
marked accordingly. Assemblies can therefore be sorted by composition
and passed on for recycling or disposal.
Used electrical and electronic appliances
Electrical or electronic devices that are no longer
serviceable must be collected separately and sent for
environmentally compatible recycling (in accordance with
the European Waste Electrical and Electronic Equipment
Directive).
To dispose of old electrical or electronic devices, you
should use the return and collection systems put in place in the country
concerned.
Batteries must not be disposed together with your household waste.
Used batteries must be disposed of in local collection systems.
Subject to change without notice.
Fault
Cause
Solution
Water flow-rate is too low.
The filter in either the water tap or the showerhead
is clogged.
Remove the filter and either clean it or descale it.
A high water temperature is set,
but it is not reached.
The continuous-flow heater is connected
to a thermostatically-controlled water tap.
Set the temperature on the continuous-flow heater
to “Rinsing”
.
The water is not warm.
The fuse in the fusebox has tripped/blown.
Check the fuse in the fusebox.
The supply temperature has dropped or the
appliance has reached the power limit.
Set the temperature lower e. g. “Washing hands”
.
LED status display flashes red.
Fault in the appliance.
Please contact customer service.
Fault
Cause
Solution
Water flow-rate is too low despite
cleaning of filter using the water tap or
showerhead.
A filter in the appliance is clogged.
Get a servicing expert to clean the appliance.
Fault
Cause
Solution
From time to time, cold water flows out. The air sensor in the appliance detects air in the water
and momentarily switches the heating element off.
After a few seconds, the continuous-flow heater
automatically goes back into operation.
